Call Center Specialist Jobs
Call Center Specialist jobs are open across healthcare, financial services, telecommunications, and retail, from entry-level agent roles to senior specialist and team lead positions, with specializations in customer support, technical troubleshooting, and account management. See the openings below and apply to the ones that match your experience.
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Scripps Coastal Medical Center makes it easy and convenient for our community to receive exceptional health care in San Diego. Our primary care physicians and their teams provide annual exams, preventive health screenings, wellness information and diagnostic services for you and your family.
With offices throughout San Diego County, our doctors specialize in family medicine, internal medicine, pediatrics, and obstetrics and gynecology. Some locations also provide rheumatology and orthopedics care. When further specialty care is needed, you have access to an extensive network of medical experts throughout the region. Scripps also provides health education resources, including weight management programs, nutrition and fitness classes, and programs for chronic conditions, such as diabetes.
This is a Full-Time position (80 hours per pay period) with a Monday - Friday schedule from 9:30AM - 6PM, located at our Scripps Business Services Center in 4S Ranch. This position has a hybrid work schedule after training is complete. You will enjoy comprehensive benefits that cover health & wellness, career development, and retirement options among other benefits.
Why join Scripps Health?
At Scripps Health, your ambition is empowered and your abilities are appreciated:
- Nearly a quarter of our employees have been with Scripps Health for over 10 years.
- Scripps is a Great Place to Work Certified company for 2026.
- Scripps Health has been consistently ranked as a top employer for women, millennials, diversity, and as an overall workplace by various national publications.
- Becker’s Healthcare ranked Scripps Health on its 2026 list of 150 top places to work in health care.
- We have transitional and professional development programs to create a learning environment that enables you to thrive in your specific field as well as in your overall career.
- Our specialties have been nationally recognized for quality in areas such as cardiovascular care, oncology, orthopedics, geriatrics, obstetrics and gynecology, and gastroenterology.
Join a caring team supporting the Scripps Business Services Center as a Patient Service Representative in the Call Center department. You'll be on the front line for creating a positive Scripps Health experience for our patients while being responsible for duties such as the following:
- Interacting with patients and providers to gather information for accurate registration. Assigning of Medical Record Number, appointment scheduling, point of service payment collection, document collection and check-out functions.
- Responding to customer billing and payment inquires.
- Effectively managing the check in or check out process, which includes identification verification; confirming demographic and insurance information; ensuring appropriate forms are provided, signed, and witnessed at the time of the patient visit and accurately preparing end of day reporting or payment reconciliation.
- Scheduling and confirming appointments in person or over the phone and entering appropriate insurance.
- Initiating and validating referrals/authorizations.
- Having a proactive approach to customer service by listening to the patient, taking ownership of solutions and being able to identify the need to involve leadership to resolve concerns.
Required Qualifications:
- Must be able to demonstrate proficiency of computer applications, excellent mathematical skills, and ability to handle monies.
- Excellent communication and customer service skills.
- Strong organizational and analytical skills; innovative with ability to identify and solve problems.
Preferred Qualifications:
- 1 or more years of experience customer service or healthcare/medical office environment preferred.
- Able to adapt, prioritize and meet deadlines.
- Knowledge of medical terminology, commercial and government health insurance and billing guidelines, ACA requirements, understanding of DRG's, Medical ICD9/ICD10 codes and CPT/HCPC Codes and Modifiers.
At Scripps Health, you will experience the pride, support and respect of an organization that has been repeatedly recognized as one of the nation’s Top 100 Places to Work.
You’ll be surrounded by people committed to making a difference in the lives of their patients and their teammates. So if you’re open to change, go ahead and unlock your potential.
Scripps Coastal Medical Center makes it easy and convenient for our community to receive exceptional health care in San Diego. Our primary care physicians and their teams provide annual exams, preventive health screenings, wellness information and diagnostic services for you and your family.
With offices throughout San Diego County, our doctors specialize in family medicine, internal medicine, pediatrics, and obstetrics and gynecology. Some locations also provide rheumatology and orthopedics care. When further specialty care is needed, you have access to an extensive network of medical experts throughout the region. Scripps also provides health education resources, including weight management programs, nutrition and fitness classes, and programs for chronic conditions, such as diabetes.
This is a Full-Time position (80 hours per pay period) with a Monday - Friday schedule from 9:30AM - 6PM, located at our Scripps Business Services Center in 4S Ranch. This position has a hybrid work schedule after training is complete. You will enjoy comprehensive benefits that cover health & wellness, career development, and retirement options among other benefits.
Why join Scripps Health?
At Scripps Health, your ambition is empowered and your abilities are appreciated:
- Nearly a quarter of our employees have been with Scripps Health for over 10 years.
- Scripps is a Great Place to Work Certified company for 2026.
- Scripps Health has been consistently ranked as a top employer for women, millennials, diversity, and as an overall workplace by various national publications.
- Becker’s Healthcare ranked Scripps Health on its 2026 list of 150 top places to work in health care.
- We have transitional and professional development programs to create a learning environment that enables you to thrive in your specific field as well as in your overall career.
- Our specialties have been nationally recognized for quality in areas such as cardiovascular care, oncology, orthopedics, geriatrics, obstetrics and gynecology, and gastroenterology.
Join a caring team supporting the Scripps Business Services Center as a Patient Service Representative in the Call Center department. You'll be on the front line for creating a positive Scripps Health experience for our patients while being responsible for duties such as the following:
- Interacting with patients and providers to gather information for accurate registration. Assigning of Medical Record Number, appointment scheduling, point of service payment collection, document collection and check-out functions.
- Responding to customer billing and payment inquires.
- Effectively managing the check in or check out process, which includes identification verification; confirming demographic and insurance information; ensuring appropriate forms are provided, signed, and witnessed at the time of the patient visit and accurately preparing end of day reporting or payment reconciliation.
- Scheduling and confirming appointments in person or over the phone and entering appropriate insurance.
- Initiating and validating referrals/authorizations.
- Having a proactive approach to customer service by listening to the patient, taking ownership of solutions and being able to identify the need to involve leadership to resolve concerns.
Required Qualifications:
- Must be able to demonstrate proficiency of computer applications, excellent mathematical skills, and ability to handle monies.
- Excellent communication and customer service skills.
- Strong organizational and analytical skills; innovative with ability to identify and solve problems.
Preferred Qualifications:
- 1 or more years of experience customer service or healthcare/medical office environment preferred.
- Able to adapt, prioritize and meet deadlines.
- Knowledge of medical terminology, commercial and government health insurance and billing guidelines, ACA requirements, understanding of DRG's, Medical ICD9/ICD10 codes and CPT/HCPC Codes and Modifiers.
At Scripps Health, you will experience the pride, support and respect of an organization that has been repeatedly recognized as one of the nation’s Top 100 Places to Work.
You’ll be surrounded by people committed to making a difference in the lives of their patients and their teammates. So if you’re open to change, go ahead and unlock your potential.
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Find Call Center Specialist JobsCall Center Specialist Job Market
Who's Hiring
- Oak Street Health, part of CVS Health51
- AT&T6
- Maximus6
- Cognizant6
- Emanate Health6
Top Industries Hiring
- Healthcare & Medical Services13
- Technology & Software5
- Consulting & Professional Services3
- Retail1
- Insurance1
What Employers Look For
The qualifications that appear most often in call center specialist jobs.
- High school diploma or GED with one or more years of customer service experience
- Proficiency with CRM platforms and call center software such as ticketing and telephony systems
- Strong verbal and written communication skills with professional phone etiquette
- Ability to meet call volume targets and maintain quality scores under performance metrics
- Experience handling inbound or outbound calls in a high-volume environment
- Familiarity with de-escalation techniques and complaint resolution procedures
Tips for Your Call Center Specialist Job Search
Tailor your resume to each channel
Highlight the specific communication channels you've handled, whether inbound voice, outbound dialing, live chat, or email queues. Hiring managers scan for channel experience that matches their center's setup, so generic customer service language won't stand out.
Quantify your call metrics on paper
List your average handle time, first-call resolution rate, or customer satisfaction scores wherever you can. Call center roles are metrics-driven, and concrete numbers on your resume signal that you understand how performance is measured in this environment.
Apply early to roles that fit
Migrate Mate lists call center specialist openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Filter by the software tools listed
Job postings often name the CRM or workforce management platform the team uses. If you've worked in those systems, say so explicitly in your application. Matching tool experience, such as specific ticketing or telephony platforms, often determines who gets a callback.
Prepare for a recorded or live phone screen
Many call center interviews start with a phone or video screen designed to assess your voice clarity, pacing, and professionalism under pressure. Practice answering common scenario questions out loud before the call so your delivery sounds natural, not rehearsed.
Negotiate schedule and shift in the offer stage
Call centers often run around the clock, and shift assignment affects quality of life significantly. Ask about shift bidding policies, rotation schedules, and overtime expectations before you accept, so you know exactly what you're committing to.
Call Center Specialist Jobs: Frequently Asked Questions
Which companies are hiring the most call center specialists?
The most active employers for call center specialists right now are Oak Street Health, part of CVS Health, AT&T, and Maximus, and the most openings are in California, Florida, and Texas, based on current listings on Migrate Mate as of November 2026. Healthcare networks, financial services firms, and telecommunications providers consistently post the highest volume of openings.
How many call center specialist jobs are remote?
About 54% of call center specialist openings are fully remote or hybrid as of November 2026, reflecting the role's strong suitability for distributed work. Technical support and customer account management sub-roles tend to have the highest share of remote-eligible positions, while roles requiring in-person coaching or secure data handling are more likely to be on-site.
How do you become a call center specialist?
Start by building foundational customer service experience in any front-facing role, then focus on developing strong active listening and de-escalation skills. Get comfortable with CRM tools and ticketing systems, since employers expect hands-on familiarity. Applying for entry-level agent positions first lets you build the call metrics and performance history that lead to specialist-level roles.
Can you get hired as a call center specialist with no experience?
Yes, many employers hire candidates with no direct call center experience if you can demonstrate strong communication skills and a customer-focused mindset. Retail, food service, or any role where you resolved complaints face-to-face translates well. Emphasize your ability to stay calm under pressure and your comfort with learning new software quickly, since those are the skills teams train around.
What does the call center specialist interview process look like?
Most call center specialist interviews begin with a phone or recorded video screen to assess your voice, clarity, and professionalism. That is usually followed by a structured interview covering behavioral and scenario-based questions about handling difficult callers or missing a performance target. Some employers also include a mock call or typing assessment before extending an offer.
Where can I find and apply to call center specialist jobs?
You can find and apply to call center specialist jobs on Migrate Mate, which lists current openings from employers across the United States. Search for roles that match your experience level and specialization, then apply directly to each listing that fits.
See All 678+ Call Center Specialist Jobs
Find roles that match your experience and apply in just a few clicks.
Find Call Center Specialist Jobs