Vice President of Customer Experience Jobs
Vice President of Customer Experience jobs are open across technology, financial services, retail, healthcare, and telecommunications, at levels from director-track to chief experience officer, with specializations in customer success, service operations, and journey design. Scan the live roles below and apply to whichever ones fit.
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Turn complex financial data into clear, actionable insights that shape leadership decisions. You will guide how we plan, forecast, and report performance across a dynamic organization. You will help strengthen controls, streamline processes, and introduce automation to improve how we work. You will partner closely with finance and business leaders to improve efficiency and outcomes.
Job summary
As a Financial Analysis Vice President in Design and Customer Experience Finance and Business Management team, you will guide strategic reporting, planning, and analysis that helps leaders make informed decisions. You will work with us to translate financial results into insights and recommendations that improve profitability and efficiency. You will partner across teams to strengthen forecasting, budgeting, and performance measurement while reinforcing strong financial controls. You will help us continuously improve how we report, analyze, and communicate results in an inclusive, collaborative culture.
Job responsibilities
- Partner with finance and business leaders to deliver strategic financial analysis, reporting, and recommendations
- Lead budgeting, forecasting, and management reporting across key measures including expenses and headcount
- Oversee processes to deliver month-end results, full-year outlook, and budgets for future years
- Perform variance analysis to identify key drivers and present clear commentary on changes versus prior forecasts and budgets
- Develop and track performance metrics and provide financial analysis on priority topics for senior management
- Create presentations and materials that clearly communicate financial results and insights
- Design and enhance reporting, including dashboards, to deliver timely and accurate results to senior management
- Provide efficiency reporting, analytics, and strategy, including workforce-related reporting and insights
- Enhance controls, streamline processes, and introduce automation where appropriate
- Guide, coach, and support a global team
Required qualifications, capabilities, and skills
- Bachelor's degree in Accounting, Finance, or a technical discipline
- 7+ years of professional experience in financial services and/or an accounting or controllership environment
- Advanced proficiency in Microsoft Excel
- Advanced proficiency in Microsoft PowerPoint
- Demonstrated ability to explain complex topics clearly in written and verbal communications
- Demonstrated ability to deliver high-quality work to tight deadlines
- Demonstrated integrity and discretion when handling sensitive and confidential information
- Demonstrated ability to analyze large data sets and communicate conclusions concisely
- Demonstrated ability to collaborate across business and finance stakeholders
Additional Information
To be eligible for this role, you must be authorized to work in the United States. We do not offer any type of employment-based immigration sponsorship for this role (including but not limited to H1B, H4–EAD, OPT, TN, or L visas). Likewise, JPMorgan Chase & Co. will not provide any assistance or sign any documentation in support of any other form of immigration sponsorship or benefit, including optional practical training (OPT) or curricular practical training (CPT). This role is not eligible for relocation assistance.
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAM
Turn complex financial data into clear, actionable insights that shape leadership decisions. You will guide how we plan, forecast, and report performance across a dynamic organization. You will help strengthen controls, streamline processes, and introduce automation to improve how we work. You will partner closely with finance and business leaders to improve efficiency and outcomes.
Job summary
As a Financial Analysis Vice President in Design and Customer Experience Finance and Business Management team, you will guide strategic reporting, planning, and analysis that helps leaders make informed decisions. You will work with us to translate financial results into insights and recommendations that improve profitability and efficiency. You will partner across teams to strengthen forecasting, budgeting, and performance measurement while reinforcing strong financial controls. You will help us continuously improve how we report, analyze, and communicate results in an inclusive, collaborative culture.
Job responsibilities
- Partner with finance and business leaders to deliver strategic financial analysis, reporting, and recommendations
- Lead budgeting, forecasting, and management reporting across key measures including expenses and headcount
- Oversee processes to deliver month-end results, full-year outlook, and budgets for future years
- Perform variance analysis to identify key drivers and present clear commentary on changes versus prior forecasts and budgets
- Develop and track performance metrics and provide financial analysis on priority topics for senior management
- Create presentations and materials that clearly communicate financial results and insights
- Design and enhance reporting, including dashboards, to deliver timely and accurate results to senior management
- Provide efficiency reporting, analytics, and strategy, including workforce-related reporting and insights
- Enhance controls, streamline processes, and introduce automation where appropriate
- Guide, coach, and support a global team
Required qualifications, capabilities, and skills
- Bachelor's degree in Accounting, Finance, or a technical discipline
- 7+ years of professional experience in financial services and/or an accounting or controllership environment
- Advanced proficiency in Microsoft Excel
- Advanced proficiency in Microsoft PowerPoint
- Demonstrated ability to explain complex topics clearly in written and verbal communications
- Demonstrated ability to deliver high-quality work to tight deadlines
- Demonstrated integrity and discretion when handling sensitive and confidential information
- Demonstrated ability to analyze large data sets and communicate conclusions concisely
- Demonstrated ability to collaborate across business and finance stakeholders
Additional Information
To be eligible for this role, you must be authorized to work in the United States. We do not offer any type of employment-based immigration sponsorship for this role (including but not limited to H1B, H4–EAD, OPT, TN, or L visas). Likewise, JPMorgan Chase & Co. will not provide any assistance or sign any documentation in support of any other form of immigration sponsorship or benefit, including optional practical training (OPT) or curricular practical training (CPT). This role is not eligible for relocation assistance.
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAM
See All 29 Vice President of Customer Experience Jobs
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Find JobsVice President of Customer Experience Job Market
Who's Hiring
Top Industries Hiring
- Insurance
- Media & Entertainment
- Technology & Software
What Employers Look For
The qualifications that appear most often in vice president of customer experience jobs.
- 10 or more years of progressive customer experience, service, or success leadership
- Demonstrated ability to design and execute enterprise-wide CX strategy
- Proficiency with customer data platforms, journey analytics, and VoC tools
- Experience managing large cross-functional teams across service, success, and operations
- Bachelor's degree required, MBA or equivalent advanced degree strongly preferred
- Familiarity with CX frameworks such as CSAT, NPS, CES, and journey mapping methodologies
Tips for Your Vice President of Customer Experience Job Search
Quantify retention and satisfaction outcomes
Hiring panels for this role want numbers, not narratives. Pull your NPS improvements, churn reduction percentages, and CSAT score changes from past roles and lead your resume summary and bullets with those metrics, not job duties.
Show cross-functional influence on your resume
Vice presidents of customer experience are evaluated on how well they align product, marketing, and operations around the customer. Your resume should name the functions you influenced and the outcomes that resulted, not just the CX team you managed.
Target companies at a CX inflection point
Roles open fastest at companies scaling from product-led to service-led growth, undergoing post-merger integration, or rebuilding after a public customer issue. Filter openings by company stage and news, not just title and location.
Apply early to roles that fit
Migrate Mate lists vice president of customer experience openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Prepare a portfolio of CX transformation stories
Interviewers at this level expect you to walk through a full CX redesign from diagnosis to measurement. Prepare two or three structured case studies covering the problem, your approach, stakeholder alignment, and the measurable outcome you delivered.
Negotiate scope before you negotiate compensation
Before accepting or countering an offer, clarify whether the role owns both B2B and B2C, whether it controls budget and headcount, and whether customer success reports into it. Title parity matters less than actual authority over the customer lifecycle.
Vice President of Customer Experience Jobs: Frequently Asked Questions
Which companies are hiring the most vice president of customer experiences?
The companies hiring the most vice president of customer experiences right now include JPMorganChase, Intuit, and Pacvue, with the largest share of openings in California, New York, and Texas, based on current listings on Migrate Mate as of November 2026. Financial services, enterprise software, and healthcare organizations tend to post the highest volume of openings at this level.
How many vice president of customer experience jobs are remote?
About 94% of vice president of customer experience openings are fully remote or hybrid as of November 2026, reflecting strong demand for distributed leadership in this function. Customer success strategy, VoC program management, and digital experience roles tend to offer the most remote flexibility, while positions tied to contact center operations or in-person service delivery are more likely to require an on-site presence.
How do you become a vice president of customer experience?
Most vice presidents of customer experience build toward the role by moving from individual contributor positions in customer success, service, or UX into team leadership, then director-level ownership of a CX function. Developing fluency in customer data analytics, building cross-functional relationships with product and marketing, and leading at least one large-scale CX transformation are the milestones hiring committees look for before promoting or hiring into a VP role.
Can you get hired as a vice president of customer experience without direct VP experience?
Yes, candidates who have held director-level roles with VP-equivalent scope, budget ownership, and cross-functional influence are regularly considered for vice president of customer experience positions, particularly at mid-market companies or in industries where the function is maturing. A strong portfolio of measurable CX outcomes, executive stakeholder management experience, and a clear vision for customer strategy can offset a gap in formal title history.
What does the vice president of customer experience interview process look like?
The process typically starts with a recruiter screen, followed by a hiring manager conversation focused on leadership philosophy and strategic experience. Later rounds involve a case study or presentation where you are asked to diagnose a CX challenge and present a roadmap, then panel interviews with peers in product, operations, and finance. Final-round conversations often include a C-suite member assessing cultural and strategic fit.
Where can I find and apply to vice president of customer experience jobs?
You can find and apply to vice president of customer experience jobs on Migrate Mate, which lists current openings from across the United States. Search the listings to find roles that match your background and apply directly to each one that fits.
See All 29 Vice President of Customer Experience Jobs
Find roles that match your experience and apply in just a few clicks.
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