Customer Relations Officer Jobs
Customer Relations Officer jobs are open across financial services, healthcare, retail, and telecommunications, from entry-level to senior and director roles, with specializations in account management, complaint resolution, and client retention. Find a role that fits below and apply directly.
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Showing 5 of 26+ Customer Relations Officer jobs
Work for Indiana
Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.
About the Indiana Destination Development Corporation (IDDC):
The Indiana Destination Development Corporation (IDDC) was formed to promote Indiana as a great place for living, visiting, learning, and earning. IDDC is dedicated to promoting, branding, and telling Indiana's authentic story to attract and retain businesses, talent, students, and visitors in our great state. Increasing the knowledge that builds pride in Indiana will help our state fill open jobs, grow talent, and elevate views of our distinctive sense of place
Role Overview:
As a Social Media & Public Relations Officer you will serve as the digital content manager in the marketing and communications division of the Indiana Destination Development Corporation (IDDC). You will be responsible for assisting in leading and coordinating a large range of digital media projects and campaigns
Salary:
The salary for this position traditionally starts at $53,222.00 but may be commensurate with education and work experience. Use our Compensation Calculator to view the total compensation package.
A Day in the Life:
The essential functions of this role are as follows:
Social Media:
- Manage, monitor, and create content for IDDC social media properties.
- Planning and execution of social media/digital campaigns.
- Procure and curate photography for marketing, social media, and communications initiatives.
- Optimize content strategy to increase social impressions, engagement, and web traffic.
- Track and analyze engagement levels across various platforms.
Public Relations:
- Strategize with the director for effective digital campaign creation/ad placement, public relations, and the social media calendar.
- Track measurable campaign and PR results and make professional recommendations for improvement.
- Prepare press releases, media advisories, talking points, speeches, and official correspondence as assigned.
- Develop and pitch story ideas.
- Maintain blogging initiatives, both internal and external. Solicit guest blog posts from a wide variety of community and industry partners.
Email Marketing:
- Oversee stakeholder and consumer emails.
- Experience with copywriting, email templates, and analytics.
- Maintaining a database of customers.
- Distributing emails using automation software.
- Other duties as assigned.
This position is exempt from overtime compensation for additional work hours which may be required to complete essential functions or other assigned work. Exempt employees may work more than 75 hours in a pay period without additional compensation and must report a minimum of 75 hours per pay period of work hours and/or paid leave taken to receive their base biweekly salary.
What You'll Need for Success:
Individuals in this role should minimally be able to articulate or demonstrate the following:
- Bachelor’s degree or higher specifically in journalism, public relations, communications management, marketing, or relevant work experience.
- 3-4 years of direct work experience or equivalent in a combination of education and college internships.
- Ability to think and manage strategically, with an emphasis on analysis, planning, and achieving measurable results.
- Ability to manage multiple tasks and meet deadlines.
- Ability to analyze research data and summarize into usable reports.
- Knowledge of AP Style.
- Knowledge of CMS, Meltwater, and Email marketing software is a plus.
- Proficient in the use of PowerPoint and presentation design/development.
- Proficient in database software. (i.e., Excel)
- Ability to travel.
- Able to perform essential functions with or without reasonable accommodation.
Supervisory Responsibilities/Direct Reports:
Benefits of Employment with the State of Indiana:
The State of Indiana offers a comprehensive benefit package for full-time employees which includes:
- Three (3) medical plan options (including RX coverage) as well as vision and dental plans
- Wellness Rewards Program: Complete wellness activities to earn gift card rewards
- Health savings account, which includes bi-weekly state contribution
- Deferred compensation 457(b) account (similar to 401(k) plan) with employer match
- Two (2) fully-funded pension plan options
- A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
- 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers
- Up to 15 hours of paid community service leave
- Combined 180 hours of paid vacation, personal, and sick leave time off
- 12 paid holidays, 14 on election years
- Education Reimbursement Program
- Group life insurance
- Referral Bonus program
- Employee assistance program that allows for covered behavioral health visits
- Qualified employer for the Public Service Loan Forgiveness Program
- Free Parking for most positions Free LinkedIn Learning access
Equal Employment Opportunity:
The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at jobs@spd.IN.gov.
Nearest Major Market: Indianapolis
Work for Indiana
Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.
About the Indiana Destination Development Corporation (IDDC):
The Indiana Destination Development Corporation (IDDC) was formed to promote Indiana as a great place for living, visiting, learning, and earning. IDDC is dedicated to promoting, branding, and telling Indiana's authentic story to attract and retain businesses, talent, students, and visitors in our great state. Increasing the knowledge that builds pride in Indiana will help our state fill open jobs, grow talent, and elevate views of our distinctive sense of place
Role Overview:
As a Social Media & Public Relations Officer you will serve as the digital content manager in the marketing and communications division of the Indiana Destination Development Corporation (IDDC). You will be responsible for assisting in leading and coordinating a large range of digital media projects and campaigns
Salary:
The salary for this position traditionally starts at $53,222.00 but may be commensurate with education and work experience. Use our Compensation Calculator to view the total compensation package.
A Day in the Life:
The essential functions of this role are as follows:
Social Media:
- Manage, monitor, and create content for IDDC social media properties.
- Planning and execution of social media/digital campaigns.
- Procure and curate photography for marketing, social media, and communications initiatives.
- Optimize content strategy to increase social impressions, engagement, and web traffic.
- Track and analyze engagement levels across various platforms.
Public Relations:
- Strategize with the director for effective digital campaign creation/ad placement, public relations, and the social media calendar.
- Track measurable campaign and PR results and make professional recommendations for improvement.
- Prepare press releases, media advisories, talking points, speeches, and official correspondence as assigned.
- Develop and pitch story ideas.
- Maintain blogging initiatives, both internal and external. Solicit guest blog posts from a wide variety of community and industry partners.
Email Marketing:
- Oversee stakeholder and consumer emails.
- Experience with copywriting, email templates, and analytics.
- Maintaining a database of customers.
- Distributing emails using automation software.
- Other duties as assigned.
This position is exempt from overtime compensation for additional work hours which may be required to complete essential functions or other assigned work. Exempt employees may work more than 75 hours in a pay period without additional compensation and must report a minimum of 75 hours per pay period of work hours and/or paid leave taken to receive their base biweekly salary.
What You'll Need for Success:
Individuals in this role should minimally be able to articulate or demonstrate the following:
- Bachelor’s degree or higher specifically in journalism, public relations, communications management, marketing, or relevant work experience.
- 3-4 years of direct work experience or equivalent in a combination of education and college internships.
- Ability to think and manage strategically, with an emphasis on analysis, planning, and achieving measurable results.
- Ability to manage multiple tasks and meet deadlines.
- Ability to analyze research data and summarize into usable reports.
- Knowledge of AP Style.
- Knowledge of CMS, Meltwater, and Email marketing software is a plus.
- Proficient in the use of PowerPoint and presentation design/development.
- Proficient in database software. (i.e., Excel)
- Ability to travel.
- Able to perform essential functions with or without reasonable accommodation.
Supervisory Responsibilities/Direct Reports:
Benefits of Employment with the State of Indiana:
The State of Indiana offers a comprehensive benefit package for full-time employees which includes:
- Three (3) medical plan options (including RX coverage) as well as vision and dental plans
- Wellness Rewards Program: Complete wellness activities to earn gift card rewards
- Health savings account, which includes bi-weekly state contribution
- Deferred compensation 457(b) account (similar to 401(k) plan) with employer match
- Two (2) fully-funded pension plan options
- A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
- 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers
- Up to 15 hours of paid community service leave
- Combined 180 hours of paid vacation, personal, and sick leave time off
- 12 paid holidays, 14 on election years
- Education Reimbursement Program
- Group life insurance
- Referral Bonus program
- Employee assistance program that allows for covered behavioral health visits
- Qualified employer for the Public Service Loan Forgiveness Program
- Free Parking for most positions Free LinkedIn Learning access
Equal Employment Opportunity:
The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at jobs@spd.IN.gov.
Nearest Major Market: Indianapolis
See All 26 Customer Relations Officer Jobs
Find roles that match your experience and apply in just a few clicks.
Find JobsCustomer Relations Officer Job Market
Who's Hiring
What Employers Look For
The qualifications that appear most often in customer relations officer jobs.
- Two or more years of experience in customer service, account management, or client relations
- Proficiency with CRM software such as Salesforce, HubSpot, or Zoho
- Strong written and verbal communication skills across phone, email, and chat channels
- Demonstrated ability to resolve escalated complaints and retain at-risk accounts
- Bachelor's degree in business, communications, or a related field
- Familiarity with customer satisfaction metrics such as NPS, CSAT, and first-contact resolution
Tips for Your Customer Relations Officer Job Search
Quantify resolution outcomes on your resume
Generic phrases like 'improved customer satisfaction' won't stand out. Tie your work to concrete outcomes, such as first-contact resolution rates, escalation reductions, or retention figures. Customer relations officer hiring managers scan for evidence of measurable impact, not just duties.
Tailor your resume to each sector
A customer relations officer role in banking demands different emphasis than one in healthcare or retail. Adjust your resume to surface the relevant terminology, compliance awareness, and channel experience the hiring sector expects, so your application clears initial screening.
Apply early to roles that fit
Migrate Mate lists customer relations officer openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Target openings that name your CRM platform
Many listings specify a CRM system by name. If you have hands-on experience with the platform they mention, call it out early in your resume and cover letter. Matching their exact tool language moves your application past automated filters faster.
Prepare a conflict resolution story for interviews
Interviewers for customer relations officer roles almost always ask for a specific example of handling a difficult customer or escalation. Prepare a structured story that covers the situation, your actions, and the outcome before you walk into any interview.
Negotiate by citing scope, not just title
When discussing compensation, anchor your ask to the volume and complexity of accounts you handle, the channels you manage, and any team oversight responsibilities. Scope-based framing is more persuasive than title comparisons alone for customer relations officer offers.
Customer Relations Officer Jobs: Frequently Asked Questions
Which companies are hiring the most customer relations officers?
The most active employers for customer relations officers right now are Wheaton College Massachusetts, International Rescue Committee, and Seattle Rep, and the most openings are in Massachusetts, Ohio, and Texas, based on current listings on Migrate Mate as of November 2026. Financial services, healthcare systems, and large retail organizations consistently post the highest volume of these roles.
How many customer relations officer jobs are remote?
About 86% of customer relations officer openings are fully remote or hybrid as of November 2026, reflecting broader flexibility in customer-facing operations. Roles focused on digital channels, email-based client support, and account retention tend to be the most remote-friendly, while positions tied to in-person branch or showroom environments remain largely on-site.
How do you become a customer relations officer?
Start with a foundation in customer service, account support, or client-facing work in any industry. Build familiarity with at least one major CRM platform and develop skills in conflict resolution, written communication, and data tracking. Many customer relations officers move into the role from frontline service positions, then advance by taking on account ownership and cross-functional responsibilities.
Can you get a customer relations officer job with little experience?
Yes, entry-level customer relations officer roles exist, particularly in retail, telecommunications, and financial services. Employers hiring at this level prioritize communication skills, composure under pressure, and CRM aptitude over years of experience. Volunteering for escalation handling in a current service role and earning a customer service certification can help you compete against candidates with longer resumes.
What does the customer relations officer interview process look like?
Most hiring processes begin with a phone or video screen focused on your customer service background and CRM experience. A second round typically involves behavioral questions about handling difficult clients, managing competing priorities, and collaborating with internal teams. Some employers include a brief role-play scenario or a written exercise to assess how you communicate with customers under realistic conditions.
Where can I find and apply to customer relations officer jobs?
You can find and apply to customer relations officer jobs on Migrate Mate, which lists current openings from across the United States. Search the listings to find roles that match your experience level, industry preference, and location, then apply directly to each one that fits.
See All 26 Customer Relations Officer Jobs
Find roles that match your experience and apply in just a few clicks.
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