Customer Support Analyst Jobs
Customer Support Analyst jobs are open across technology, healthcare, financial services, and retail, from entry-level to senior and team lead, with specializations in technical support, CRM administration, and customer experience analytics. Scan the live roles below and apply to whichever ones fit.
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Showing 5 of 28+ Customer Support Analyst jobs
Facility:
West Campus (Chase): 303 E Republic Rd, Springfield, Missouri, United States of America, 65807Department:
1709 IT Service DeskScheduled Weekly Hours:
40Hours:
8am to 4:30 pmWork Shift:
Day Shift (United States of America)CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals, 5 ERs, and over 80 clinics. CoxHealth has earned the following honors for workplace excellence:
Named one of Modern Healthcare’s Best Places to work five times.Named one of America’s Greatest Workplaces, Greatest Workplaces in Healthcare (2025, 2026), Greatest Workplaces for Women (2023, 2024), and Greatest Workplaces for Diversity (2024) by Newsweek and Plant-A Insights Group.
Acknowledged by Forbes as one of the Best Employers for New Grads.
Healthcare Innovation's Top Companies to Work for in Healthcare (2025).
Benefits
Medical, Vision, Dental, Retirement with Employer Match and more (20+ hrs/week)
For a comprehensive list of benefits, please click here: Benefits | CoxHealth
Job Description:
The Information Technology Customer Support Analyst will be responsible for providing technical support to end-users of IT systems and applications. The role involves diagnosing and resolving technical issues, providing guidance and training to end-users, and ensuring that all issues are resolved in a timely and effective manner. The Information Technology Customer Support Analyst will also be responsible for documenting support requests and maintaining accurate records of support incidents.Education: • Preferred: Associate's degree in Computer Science, Information Technology, Experience: • Preferred: 1 year of experience in IT customer support, with a focus on end-user support and troubleshooting. Skills: • Basic understanding of commonly used operating systems (e.g., Windows, macOS) and software applications. • Strong communication skills, empathy, and patience to effectively assist end users with technical issues. • Ability to diagnose and resolve simple technical problems such as password resets and basic software issues. • Ability to effectively document support request and solutions for future reference. Licensure/Certification/Registration: N/AFacility:
West Campus (Chase): 303 E Republic Rd, Springfield, Missouri, United States of America, 65807Department:
1709 IT Service DeskScheduled Weekly Hours:
40Hours:
8am to 4:30 pmWork Shift:
Day Shift (United States of America)CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals, 5 ERs, and over 80 clinics. CoxHealth has earned the following honors for workplace excellence:
Named one of Modern Healthcare’s Best Places to work five times.Named one of America’s Greatest Workplaces, Greatest Workplaces in Healthcare (2025, 2026), Greatest Workplaces for Women (2023, 2024), and Greatest Workplaces for Diversity (2024) by Newsweek and Plant-A Insights Group.
Acknowledged by Forbes as one of the Best Employers for New Grads.
Healthcare Innovation's Top Companies to Work for in Healthcare (2025).
Benefits
Medical, Vision, Dental, Retirement with Employer Match and more (20+ hrs/week)
For a comprehensive list of benefits, please click here: Benefits | CoxHealth
Job Description:
The Information Technology Customer Support Analyst will be responsible for providing technical support to end-users of IT systems and applications. The role involves diagnosing and resolving technical issues, providing guidance and training to end-users, and ensuring that all issues are resolved in a timely and effective manner. The Information Technology Customer Support Analyst will also be responsible for documenting support requests and maintaining accurate records of support incidents.Education: • Preferred: Associate's degree in Computer Science, Information Technology, Experience: • Preferred: 1 year of experience in IT customer support, with a focus on end-user support and troubleshooting. Skills: • Basic understanding of commonly used operating systems (e.g., Windows, macOS) and software applications. • Strong communication skills, empathy, and patience to effectively assist end users with technical issues. • Ability to diagnose and resolve simple technical problems such as password resets and basic software issues. • Ability to effectively document support request and solutions for future reference. Licensure/Certification/Registration: N/ASee All 28 Customer Support Analyst Jobs
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Find Customer Support Analyst JobsCustomer Support Analyst Job Market
Who's Hiring
Top Industries Hiring
- Telecommunications
- Technology & Software
- Transportation & Logistics
What Employers Look For
The qualifications that appear most often in customer support analyst jobs.
- 1-3 years of customer support or service desk experience
- Proficiency with CRM or ticketing platforms such as Salesforce or Zendesk
- Strong written and verbal communication skills for customer-facing work
- Ability to analyze support data and identify trends or recurring issues
- Experience with issue escalation processes and internal knowledge bases
- Associate or bachelor's degree in business, communications, or a related field
Tips for Your Customer Support Analyst Job Search
Quantify ticket resolution on your resume
Hiring managers for customer support analyst roles want numbers, not narratives. Replace phrases like 'handled high volume' with specific metrics around response times, resolution rates, or customer satisfaction scores you personally influenced in previous roles.
List your CRM and ticketing tools prominently
Many applicant tracking systems screen for tools like Salesforce, Zendesk, or Intercom before a human ever reads your resume. Put the platforms you've used in a dedicated skills section near the top so they're scanned immediately.
Apply early to roles that fit
Migrate Mate lists customer support analyst openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Target postings that name your exact tier
Job titles vary wildly in this field. A 'Customer Support Analyst II' at one company is a senior role at another. Read the required years of experience and reporting structure carefully before applying so you're not screened out for being over- or underqualified.
Prepare for a live troubleshooting exercise
Many customer support analyst interviews include a scenario where you walk through diagnosing a customer-reported issue in real time. Practice narrating your reasoning aloud as you work through the problem, since interviewers score your process as much as your answer.
Negotiate using total compensation, not just base
Customer support analyst offers often include shift differentials, performance bonuses, or remote stipends that meaningfully change total value. Ask for a written breakdown of all components before accepting, and counter on the elements with the most flexibility.
Customer Support Analyst Jobs: Frequently Asked Questions
Which companies are hiring the most customer support analysts?
RevSpring, Centrl, and Verizon are hiring the most customer support analysts right now, with openings concentrated in California, Texas, and Georgia, based on current listings on Migrate Mate as of November 2026. Demand is especially consistent at large SaaS companies and health insurance providers.
How many customer support analyst jobs are remote?
About 87% of customer support analyst openings are fully remote or hybrid as of November 2026, making it one of the more flexible roles in operations. Technical support and customer experience analytics sub-specializations tend to have the highest share of remote-eligible postings compared to on-site service desk roles.
How do you become a customer support analyst?
Start by building direct customer-facing experience in a support representative or service desk role, then develop fluency with CRM and ticketing platforms. Focus on learning to pull and interpret support metrics, since the analyst title specifically requires translating data into recommendations. Many candidates move into the role from general support positions after one to two years.
Can you get a customer support analyst job with little experience?
Yes, entry-level customer support analyst roles exist, but you'll need to show some foundation in customer-facing work even without a formal analyst title. Highlight any experience handling escalations, writing internal documentation, or working inside a CRM system. A portfolio of a simple data analysis project using real support scenarios can also differentiate you from candidates with similar thin experience.
What does the customer support analyst interview process look like?
Most processes run three to four stages: an initial screening call with a recruiter, a hiring manager conversation focused on your support experience and tool fluency, and a practical exercise where you analyze a sample dataset or walk through a customer scenario. Some employers add a final panel interview with cross-functional stakeholders from product or operations before extending an offer.
Where can I find and apply to customer support analyst jobs?
You can find and apply to customer support analyst jobs on Migrate Mate, which lists current openings from across the United States. Search for roles that match your experience level and specialization, then apply directly to each listing that fits your background and preferences.
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