Service Account Manager Jobs
Service Account Manager jobs are open across technology, telecommunications, financial services, and healthcare, from entry-level to senior and director roles, with specializations in enterprise accounts, SaaS renewals, and channel partnerships. Find a role that fits below and apply directly.
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Service excellence builds trust and trust builds long-term client partnerships. Join a team where your relationship skills and problem-solving mindset drive measurable impact for clients. You'll help shape a consistent, well-controlled client experience while supporting growth and innovation.
As a Senior Client Service Account Manager in Payments Client Service, you will take direct responsibility for servicing a larger, more complex portfolio of corporate and financial institution clients. You will deepen relationships through proactive engagement, lead solutions across partners, and drive service excellence across payments and cash management solutions.
Job responsibilities
- Serve as a strategic advisor by providing consultative support on operational and service-related decisions
- Lead resolution and escalation of service issues by coordinating internal partners and driving timely outcomes
- Identify product and service gaps through analysis of client needs and usage patterns
- Recommend and support implementation of service delivery improvements and product enhancements
- Communicate complex issues and solutions clearly to clients and internal stakeholders
- Promote adherence to risk policies and control standards, escalating concerns appropriately
- Maintain awareness of relevant legal, regulatory, and cybersecurity developments and support client readiness
- Lead smaller initiatives and workstreams using project management disciplines, including planning, risk identification, stakeholder engagement, and execution
- Partner with clients through change management events by driving readiness, facilitating communication, and removing obstacles
- Lead structured client relationship reviews to identify opportunities to strengthen partnerships and improve the client experience
Required qualifications, capabilities and skills
- Minimum 3 years of relevant industry or functional experience in client service, operations, or a related role
- Advanced understanding of payments and cash management solutions and associated client needs
- Strong written and verbal communication skills, including the ability to explain complex topics clearly
- Strong organizational skills with the ability to manage multiple priorities and deliver results
- Proven ability to build and maintain effective partnerships with clients and internal teams
- Demonstrated sound judgment, risk awareness, and comfort with escalation when needed
- Proficiency with virtual connectivity and collaboration tools to support client engagement
- Experience leading smaller initiatives or workstreams, including planning and stakeholder coordination
Preferred qualifications, capabilities and skills
- Experience supporting a larger and/or more complex client portfolio
- Experience contributing to service improvement initiatives, process enhancements, or client experience programs
- Familiarity with change management activities impacting clients (communications, readiness, issue management)
- Developing experience using AI-powered analytics, workflow automation, or intelligent process tools to drive efficiency gains, reduce manual effort, or improve accuracy in operational processes.
- Comfort using digital solutions and knowledge resources to improve productivity and client outcomes
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
ABOUT THE TEAM
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
Service excellence builds trust and trust builds long-term client partnerships. Join a team where your relationship skills and problem-solving mindset drive measurable impact for clients. You'll help shape a consistent, well-controlled client experience while supporting growth and innovation.
As a Senior Client Service Account Manager in Payments Client Service, you will take direct responsibility for servicing a larger, more complex portfolio of corporate and financial institution clients. You will deepen relationships through proactive engagement, lead solutions across partners, and drive service excellence across payments and cash management solutions.
Job responsibilities
- Serve as a strategic advisor by providing consultative support on operational and service-related decisions
- Lead resolution and escalation of service issues by coordinating internal partners and driving timely outcomes
- Identify product and service gaps through analysis of client needs and usage patterns
- Recommend and support implementation of service delivery improvements and product enhancements
- Communicate complex issues and solutions clearly to clients and internal stakeholders
- Promote adherence to risk policies and control standards, escalating concerns appropriately
- Maintain awareness of relevant legal, regulatory, and cybersecurity developments and support client readiness
- Lead smaller initiatives and workstreams using project management disciplines, including planning, risk identification, stakeholder engagement, and execution
- Partner with clients through change management events by driving readiness, facilitating communication, and removing obstacles
- Lead structured client relationship reviews to identify opportunities to strengthen partnerships and improve the client experience
Required qualifications, capabilities and skills
- Minimum 3 years of relevant industry or functional experience in client service, operations, or a related role
- Advanced understanding of payments and cash management solutions and associated client needs
- Strong written and verbal communication skills, including the ability to explain complex topics clearly
- Strong organizational skills with the ability to manage multiple priorities and deliver results
- Proven ability to build and maintain effective partnerships with clients and internal teams
- Demonstrated sound judgment, risk awareness, and comfort with escalation when needed
- Proficiency with virtual connectivity and collaboration tools to support client engagement
- Experience leading smaller initiatives or workstreams, including planning and stakeholder coordination
Preferred qualifications, capabilities and skills
- Experience supporting a larger and/or more complex client portfolio
- Experience contributing to service improvement initiatives, process enhancements, or client experience programs
- Familiarity with change management activities impacting clients (communications, readiness, issue management)
- Developing experience using AI-powered analytics, workflow automation, or intelligent process tools to drive efficiency gains, reduce manual effort, or improve accuracy in operational processes.
- Comfort using digital solutions and knowledge resources to improve productivity and client outcomes
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
ABOUT THE TEAM
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
See All 209+ Service Account Manager Jobs
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Find Service Account Manager JobsService Account Manager Job Market
Who's Hiring
- Carrier17
- Canteen7
- SunSource7
- Jobot6
- FedEx Freight6
Top Industries Hiring
- Staffing & Recruiting
- Manufacturing
- Construction & Real Estate
- Fintech
- Electronics & Hardware
What Employers Look For
The qualifications that appear most often in service account manager jobs.
- Three or more years managing B2B client accounts or customer success portfolios
- Demonstrated ability to retain and grow recurring revenue from existing accounts
- Proficiency with CRM platforms such as Salesforce to track account activity and pipeline
- Strong written and verbal communication skills for executive-level stakeholder engagement
- Experience preparing and delivering quarterly business reviews or account health presentations
- Bachelor's degree in business, communications, marketing, or a related field
Tips for Your Service Account Manager Job Search
Quantify retention and renewal outcomes
Hiring managers want to see revenue protected, not just relationships managed. Rewrite your resume bullets to show net retention rates, upsell amounts, and churn you reversed. Vague claims about 'managing accounts' won't separate you from the pile.
Match your book-of-business size to the role
Job postings for service account managers often specify portfolio size, whether that's number of accounts or annual contract value. Lead your resume summary with your largest book managed so recruiters can immediately confirm you're in the right bracket.
Target postings by renewal cycle terminology
Some companies call this role customer success manager, others call it account manager or client services manager. Search all three variants alongside 'service account manager' so you don't miss roles that match your skills but use different title conventions.
Apply early to roles that fit
Migrate Mate lists service account manager openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Prepare a business review walkthrough
Interviewers for service account manager roles frequently ask you to walk through how you run a quarterly business review. Practice a concise version covering account health, adoption metrics, risks, and expansion opportunities before your first phone screen.
Negotiate on variable comp structure, not just base
Service account manager offers often include renewal bonuses, upsell commissions, or customer satisfaction incentives. Ask how variable comp is calculated and what a realistic attainment looks like before comparing two offers on base salary alone.
Service Account Manager Jobs: Frequently Asked Questions
Which companies are hiring the most service account managers?
The companies hiring the most service account managers right now include Carrier, Canteen, and SunSource, with the largest share of openings in California, Texas, and Florida, based on current listings on Migrate Mate as of November 2026. Technology and telecom companies consistently represent the largest share of postings for this role.
How many service account manager jobs are remote?
About 56% of service account manager openings are fully remote or hybrid as of November 2026, reflecting sustained demand for flexible work in this role. Customer success and SaaS renewal-focused positions tend to offer the highest share of remote options, while field-based enterprise account roles more often require on-site or regional travel.
How do you become a service account manager?
Start in a customer-facing role such as inside sales, customer support, or account coordination to build client communication skills. Move into an associate account manager or customer success associate position where you own a small book of business. Develop proficiency in CRM tools, learn to run business reviews, and document retention and upsell outcomes to qualify for a full service account manager title.
Can you get a service account manager job with little experience?
Yes, some companies hire candidates with one to two years of customer-facing experience into entry-level or associate service account manager roles. Focus your application on any experience where you owned a relationship, resolved escalations, or influenced a renewal decision, even in a support context. Smaller companies and startups are more likely to consider candidates who can grow into the full scope of the role.
What does the service account manager interview process look like?
Most processes start with a recruiter phone screen focused on your account management background and CRM experience. A hiring manager interview follows, usually including scenario questions about handling an at-risk account or a customer escalation. Final rounds often involve a panel with sales, product, or customer success leaders, and some companies ask candidates to present a mock quarterly business review.
Where can I find and apply to service account manager jobs?
You can find and apply to service account manager jobs on Migrate Mate, which lists current openings from across the United States. Search for roles that match your industry background, account size experience, and preferred location, then apply directly to each listing that fits.
See All 209+ Service Account Manager Jobs
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