Member Service Representative Jobs
Member Service Representative jobs are open across credit unions, banking, insurance, and healthcare, covering specializations in account servicing, claims support, and benefits administration, from entry-level to senior and team lead roles. Find a role that fits below and apply directly.
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Showing 5 of 1,226+ Member Service Representative jobs
Please reference the schedule and minimum qualifications listed below before applying.
If you need assistance with filling out our application form or during any phase of the application, interview, or employment process, please notify our Human Resources Team at 801-366-6947 option 1 or email macurecruiting@macu.com and every reasonable effort will be made to accommodate your needs in a timely manner.
Job Summary
At Mountain America, we create exceptional service experiences with every member, every time. We provide life changing value by genuinely caring about each member, expertly applying our sales philosophy (AAA) and helping our members define and achieve their financial dreams. Our work results in members who champion Mountain America.Job Description
Location
Nampa Branch
112 2nd St
Nampa, ID 83651
Schedule
Full Time; Monday – Friday 8:40am – 6:15pm;
Rotating Saturdays 8:40am – 2:15pm
At Mountain America, we are committed to taking care of all our employees.
- Starting competitive pay of $17.50 per hour and can increase depending on experience, plus incentives
- Additional $1.00 for helping in Spanish
- Performance reviews with opportunities to increase compensation
- Excellent medical and dental benefits with minimal employee contribution (full time employees)
- Paid time off, volunteer time off, and paid holidays
- Matching 401K
- Tuition assistance
- Professional development
- And more!
To be effective, an individual must be able to perform each job duty successfully.
Member Focus
- Provides exceptional member service to credit union membership by assessing member needs, advising to meet their needs, and assisting in those transactions, which could include opening new accounts, servicing existing accounts, and explaining our products and services that best suit our member’s needs and accomplish the credit union objectives.
- Recognizes member needs, educates on options for managing financial transactions through MACU tools, resources, technology and cross-sells products and services as needs arise through a consultation approach
- Consistent focus on increasing member satisfaction and account retention
- Expected to meet sales and service goals
- Uses lead lists to make outbound efforts to call existing membership to provide additional consultation on MACU products and services
- Resolves problems by clarifying member complaints, determining the cause of the problem, providing the best solution to resolve the problem, expediting correction or adjustment, and following up to ensure resolution.
- Follows up with member interactions with thank you notes and phone calls using the MACU New Member Onboarding approach
Branch Operations
- Maintains cash drawer
- Initiates wire transfers, cashiers checks, and cash advances
- Creates VISA cards
- Opens and processes IRA transactions, certificates of deposit, and redeem savings bonds
- Uses judgement to place appropriate check holds and issue fee reversals
- Assist fraud victims by processing fraud disputes
- Accurately and efficiently processes transactions in accordance with established policies and procedures
- Assists in the opening and closing procedures of the branch
- Responsible for Branch Security which includes vault combinations, security codes, and member information.
Other Responsibilities
- Represents the credit union in a professional manner, both in dress and in actions
- Keeps work area neat and clean
- Responds to email/voicemail/missed calls/other communication in a timely manner
- Actively participates and completes product knowledge courses
- Travel may be required
- Complies with all regulations as required by law Performs other duties as assigned
KNOWLEDGE, SKILLS, and ABILITIES
The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
Experience
At least six months of customer service experience.
Industry experience preferred.
Education
High school diploma or equivalent
Licenses, Certificates, Registrations, Trainings
- A valid driver’s license is required
To be completed during the first 90 days:
-
MSR onboarding through the following:
- Branch Foundations
- Teller Branch Checklist
- Products & Services
- Teller Follow-up Training
Computer/Office Equipment Skills
- Proficient computer operating skills
- Understanding of Microsoft Office Suite (Outlook, Word, Excel)
Managerial Responsibility
No supervisory/managerial responsibilities
Other Skills and Abilities
- Thorough knowledge of credit union policies, procedures and regulations
- Ability to identify lending opportunities and make recommendations.
- Ability to cross-sell financial services of the credit union to create exceptional member service
- Ability to perform financial calculations
- Ability to communicate effectively and persuasively using written and verbal communication
PHYSICAL ABILITIES / WORKING CONDITIONS
Physical Demands
- Ability to talk, hear, sit, use hands to handle or feel and reach with hands and arms consistently
- Ability to stand, walk, kneel and crouch occasionally
Vision Requirements
- Close vision (clear vision at 20 inches or less)
- Distance Vision (clear vision at 20 feet or more)
Weight Lifted or Force Exerted
Ability to lift up to 10 pounds consistently and up to 50 pounds occasionally
Environmental
There are no unusually environmental factors
Noise Environment
Moderate noise (business office with computers and printers, light traffic)
#LI-JL1
#INDS
Mountain America Credit Union is an EEO/AA/ADA/Veterans employer.
Please reference the schedule and minimum qualifications listed below before applying.
If you need assistance with filling out our application form or during any phase of the application, interview, or employment process, please notify our Human Resources Team at 801-366-6947 option 1 or email macurecruiting@macu.com and every reasonable effort will be made to accommodate your needs in a timely manner.
Job Summary
At Mountain America, we create exceptional service experiences with every member, every time. We provide life changing value by genuinely caring about each member, expertly applying our sales philosophy (AAA) and helping our members define and achieve their financial dreams. Our work results in members who champion Mountain America.Job Description
Location
Nampa Branch
112 2nd St
Nampa, ID 83651
Schedule
Full Time; Monday – Friday 8:40am – 6:15pm;
Rotating Saturdays 8:40am – 2:15pm
At Mountain America, we are committed to taking care of all our employees.
- Starting competitive pay of $17.50 per hour and can increase depending on experience, plus incentives
- Additional $1.00 for helping in Spanish
- Performance reviews with opportunities to increase compensation
- Excellent medical and dental benefits with minimal employee contribution (full time employees)
- Paid time off, volunteer time off, and paid holidays
- Matching 401K
- Tuition assistance
- Professional development
- And more!
To be effective, an individual must be able to perform each job duty successfully.
Member Focus
- Provides exceptional member service to credit union membership by assessing member needs, advising to meet their needs, and assisting in those transactions, which could include opening new accounts, servicing existing accounts, and explaining our products and services that best suit our member’s needs and accomplish the credit union objectives.
- Recognizes member needs, educates on options for managing financial transactions through MACU tools, resources, technology and cross-sells products and services as needs arise through a consultation approach
- Consistent focus on increasing member satisfaction and account retention
- Expected to meet sales and service goals
- Uses lead lists to make outbound efforts to call existing membership to provide additional consultation on MACU products and services
- Resolves problems by clarifying member complaints, determining the cause of the problem, providing the best solution to resolve the problem, expediting correction or adjustment, and following up to ensure resolution.
- Follows up with member interactions with thank you notes and phone calls using the MACU New Member Onboarding approach
Branch Operations
- Maintains cash drawer
- Initiates wire transfers, cashiers checks, and cash advances
- Creates VISA cards
- Opens and processes IRA transactions, certificates of deposit, and redeem savings bonds
- Uses judgement to place appropriate check holds and issue fee reversals
- Assist fraud victims by processing fraud disputes
- Accurately and efficiently processes transactions in accordance with established policies and procedures
- Assists in the opening and closing procedures of the branch
- Responsible for Branch Security which includes vault combinations, security codes, and member information.
Other Responsibilities
- Represents the credit union in a professional manner, both in dress and in actions
- Keeps work area neat and clean
- Responds to email/voicemail/missed calls/other communication in a timely manner
- Actively participates and completes product knowledge courses
- Travel may be required
- Complies with all regulations as required by law Performs other duties as assigned
KNOWLEDGE, SKILLS, and ABILITIES
The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
Experience
At least six months of customer service experience.
Industry experience preferred.
Education
High school diploma or equivalent
Licenses, Certificates, Registrations, Trainings
- A valid driver’s license is required
To be completed during the first 90 days:
-
MSR onboarding through the following:
- Branch Foundations
- Teller Branch Checklist
- Products & Services
- Teller Follow-up Training
Computer/Office Equipment Skills
- Proficient computer operating skills
- Understanding of Microsoft Office Suite (Outlook, Word, Excel)
Managerial Responsibility
No supervisory/managerial responsibilities
Other Skills and Abilities
- Thorough knowledge of credit union policies, procedures and regulations
- Ability to identify lending opportunities and make recommendations.
- Ability to cross-sell financial services of the credit union to create exceptional member service
- Ability to perform financial calculations
- Ability to communicate effectively and persuasively using written and verbal communication
PHYSICAL ABILITIES / WORKING CONDITIONS
Physical Demands
- Ability to talk, hear, sit, use hands to handle or feel and reach with hands and arms consistently
- Ability to stand, walk, kneel and crouch occasionally
Vision Requirements
- Close vision (clear vision at 20 inches or less)
- Distance Vision (clear vision at 20 feet or more)
Weight Lifted or Force Exerted
Ability to lift up to 10 pounds consistently and up to 50 pounds occasionally
Environmental
There are no unusually environmental factors
Noise Environment
Moderate noise (business office with computers and printers, light traffic)
#LI-JL1
#INDS
Mountain America Credit Union is an EEO/AA/ADA/Veterans employer.
See All 1,226+ Member Service Representative Jobs
Find roles that match your experience and apply in just a few clicks.
Find JobsMember Service Representative Job Market
Who's Hiring
- State Farm1,151
- Consumers Credit Union12
- YMCA of Greater Houston9
- SchoolsFirst Federal Credit Union9
- Mountain America Credit Union6
Top Industries Hiring
- Insurance
What Employers Look For
The qualifications that appear most often in member service representative jobs.
- High school diploma or GED with one or more years of customer service experience
- Proficiency with CRM systems and member account management software
- Strong verbal and written communication skills for phone and in-person member interactions
- Ability to explain financial products, benefits, or insurance plans clearly to members
- Experience handling inbound call volume and resolving member complaints
- State insurance license or financial services certification preferred for specialized roles
Tips for Your Member Service Representative Job Search
Tailor your resume for each listing
Member service representative postings vary widely by industry, so a resume built for a credit union role may not land at an insurance carrier. Swap in the exact terminology from each job description, whether that's 'account servicing,' 'claims intake,' or 'benefits enrollment,' so your resume mirrors the language hiring managers scan for.
Highlight your call handling metrics
Employers want to see how you performed, not just what you did. Pull concrete call volume numbers, resolution rates, or first-call resolution achievements from your past roles. Framing your experience with measurable outcomes sets you apart from candidates who only list responsibilities.
Get a relevant certification before applying
If you're targeting financial services roles, a CUNA or NAFCU member service certification signals real commitment to credit union employers. For insurance-focused positions, a state Property and Casualty license is frequently listed as preferred and can move your application past the first screening round.
Apply early to roles that fit
Migrate Mate lists member service representative openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Prepare for scenario-based interview questions
Interviewers for these roles almost always present a difficult member or customer scenario and ask how you'd handle it. Practice walking through conflict resolution, billing disputes, and benefits confusion step by step out loud. Structured answers that show empathy and a clear resolution path consistently outperform generic responses.
Negotiate schedule flexibility, not just pay
Many member service representative positions involve shift work or rotating schedules. When you receive an offer, clarify the shift structure, weekend rotation frequency, and any remote or hybrid options before accepting. These terms are often negotiable before the hire is finalized, especially in high-volume call center environments.
Member Service Representative Jobs: Frequently Asked Questions
Which companies are hiring the most member service representatives?
The companies hiring the most member service representatives right now include State Farm, Consumers Credit Union, and YMCA of Greater Houston, with the largest share of openings in Florida, Michigan, and Texas, based on current listings on Migrate Mate as of November 2026. Credit unions, regional banks, health insurers, and government benefit agencies consistently account for the majority of active postings.
How many member service representative jobs are remote?
About 48% of member service representative openings are fully remote or hybrid as of November 2026, with availability varying by industry. Phone-based roles in insurance claims support, Medicare and Medicaid enrollment, and financial account servicing are the most likely to offer remote or hybrid arrangements, while in-branch credit union and bank positions typically require in-person work.
How do you become a member service representative?
Start by building customer-facing experience in retail, hospitality, or call center work, since employers prioritize candidates who have handled real complaints and inquiries under pressure. Next, learn the basics of the industry you want to enter, whether that's banking, insurance, or healthcare benefits. A relevant certification, such as a CUNA member service credential for credit unions or a state insurance license for carriers, strengthens your candidacy significantly. Apply to entry-level openings and be prepared to complete a skills assessment during the hiring process.
Can I get hired as a member service representative with no experience?
Yes, many employers hire member service representatives with little direct experience if you can demonstrate strong communication skills and a service-oriented attitude. Roles at credit unions, government agencies, and health plan administrators are particularly open to candidates coming from retail, food service, or other customer-facing work. Highlighting your ability to stay calm under pressure, resolve complaints, and explain complex information clearly will carry more weight than a specific job title on your resume.
What does the member service representative interview process look like?
Most employers start with a brief phone screen focused on your availability, work history, and comfort handling member or customer interactions. A hiring manager interview follows, heavily weighted toward behavioral and scenario-based questions where you walk through how you've resolved a difficult situation or explained a complicated policy. Some employers, especially in financial services and insurance, add a written or computer-based skills assessment. Final rounds may include a panel interview with a team lead or operations manager before an offer is extended.
Where can I find and apply to member service representative jobs?
You can find and apply to member service representative jobs on Migrate Mate, which lists current openings from across the United States in one place. Search for roles that match your industry preference, experience level, and location, then apply directly to each listing that fits.
See All 1,226+ Member Service Representative Jobs
Find roles that match your experience and apply in just a few clicks.
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