Client Services Supervisor Jobs
Client services supervisor jobs are open across financial services, healthcare, telecommunications, retail, and insurance, from team lead to senior supervisor level, with specializations in account management, contact center operations, and customer success. Find a role that fits below and apply directly.
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Our purpose was founded in 2005 by pet lovers who couldn't find a suitable place to leave their pets during business trips. What started as a personal quest has grown into the ultimate boarding and daycare resort for dogs and cats. We pride ourselves on providing the highest level of service in the pet care industry. With 15 convenient locations in California, Texas, Illinois, and Colorado, Wag Hotels is the home-away-from-home for spoiled dogs and cats across the US. Wag Hotels provide uncompromising fun, safety, and comfort to pets, as well as, world-class convenience to their parents. Come join our pack!
Our Values
Our People: Passion in Action
o We’re passionate pet lovers- trained professionals dedicated to growing our careers with Wag Hotels.
Our Culture: Growth with Integrity
o We’re collaborative, inclusive and accountable. We stay curious, proactive, and committed to doing what’s right.
Our Clients: Relationships First
o We build trust with pet parents through strong relationships, consistent services and experiences that enrich pets’ lives.
Guest Care: Excellence Every Time
o We never compromise on safety, care, or cleanliness- operating with consistency to serve more guests and grow our people.
Position Overview
The Client Services Supervisor helps deliver an exceptional, hospitality-driven client experience that strengthens trust, grows revenue, and improves operational performance across the hotel. This role focuses on front-of-house operations, client communications, lobby presence, and service recovery, while ensuring all team members uphold Wag’s customer philosophy where every client and pet feels known, valued, and cared for.
Why this Role Matters
The Client Services Supervisor helps drive business impact by improving conversion rates, enhancing client retention, increasing adoption of value-add services (bathing, specialized care, enhancements), and ensuring efficient lobby flow that positively influences first impressions and overall client satisfaction.
Key Outcomes
· Elevated client satisfaction scores (NPS, Public Reviews, Sentiment tracking).
· Improved conversion rates for tours, daycare discovery, lapsed customer outreach and lobby-based upsells.
· Reduced guest concerns through proactive communication and service recovery.
· Strong CS team engagement with clear expectations, coaching, and accountability.
· Increased adoption of bathing, upgrades, add-ons, and seasonal offerings.
Core Responsibilities
Client Experience & Front-Desk Operations
- Maintain continuous lobby presence to ensure warm greetings, professional presentation, and high-touch client interaction.
- Oversee check-in, check-out, tours, and daily communication with pet parents.
- Ensure accurate guest intake, vaccination uploads, and documentation flow from front desk to back-of-house teams, and vice versa.
Team Leadership & Training
- Own the onboarding and training experience for all team members, ensuring structured, timely, and quality skill development.
- Deliver and reinforce training programs, going beyond the “how” to share the “why.”
- Foster a culture of continuous learning through ongoing coaching, and real-time feedback, partnering with the General Manager when needed.
- An effective trainer and facilitator, including review of training materials and delivering content in both group and 1:1 settings.
Communication & Service Recovery
- When service lapses occur, treat them with empathy and clarity and follow all escalation protocols.
- Communicate proactively with clients regarding reservations, vaccination gaps, special care needs, or guest’s stay concerns with their program, health, or behavior adjustments.
Sales & Revenue Enablement
- Help clients with program benefits, packages, upgrades, and add-ons.
- Cross-sell and upsell opportunities.
- Collaborate with bathers/grooming to align schedule with demand & availability.
Operational Execution
- Keep the front desk & lobby clean, organized and professional.
- Help eliminate bottlenecks.
- Oversee front of house flow, billing issues, and guest profile accuracy.
- If reached out to outside scheduled hours, escalate all needs to General Manager.
- Responsibilities are to be only handled during your shift, i.e. from when you clock in for your shift, until you clock out for your shift.
What we are Looking For:
Required Qualifications
· Proficiency in front-of-house operating systems.
- Ability to interpret dashboards, KPIs, and operational reports.
- 2–4 years in client services, hospitality, or related fields.
- Experience in high-volume environments.
- Strong communication and conflict-resolution skills, including comfortability with public speaking.
- Fluent in speaking, reading, and writing English.
- Must obtain Pet First Aid/CPR within the first 90 days of employment, with renewals every 2 years (provided by Wag Hotels).
- Strong organizational and prioritization skills.
- Hospitality-driven mindset.
- Ownership mentality.
- Calm under pressure.
- Demonstrated ability to develop team members.
- Resourceful, solves problems before escalating issues.
Preferred Qualifications
- 1–2 years supervisory experience preferred.
Physical Requirements
· Prolonged periods of sitting at a desk and working on a computer
· Must be able to lift 15 pounds at times
· Ability to travel when needed
· Ability to be around dogs and cats for an extended period of time
Wag Hotels provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Full-time Employee Benefits Include:
Free daycare for your dog while on shift after your first 90 days
401K/Roth IRA though Human Interest
Up to 15 days of free boarding for your dog or cat (during non-peak periods)
30% discount on all retail
20% off services (grooming, bathing, add-on activities)
Paid sick leave
Health Insurance
Vision Insurance
Dental Insurance
We will never ask for personal information and a manager/HR will reach out directly for an interview.
Job Type: Full-time
Job Type: Full-time
Pay: $24.20 - $26.70 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Application Question(s):
- • Have you managed a team of 10+
o If yes, describe your role and responsibilities, particularly in customer service.
- • Tell us about a time when you turned a dissatisfied customer into a happy one. What steps did you take?
- • What strategies do you use to train and onboard new employees to ensure consistency in service?
- • How do you ensure a positive first impression for new clients visiting the facility?
- • What steps do you take to maintain a clean and welcoming front desk or lobby area?
- • Can you give an example of how you managed scheduling challenges, such as covering last-minute call-outs?
- • What experience do you have in managing online reviews or customer feedback platforms?
- • Describe a time when you had to coordinate a special event or promotion. What was the outcome?
Education:
- High school or equivalent (Required)
Experience:
- Leadership: 1 year (Required)
- Client services: 2 years (Required)
Language:
- English (Required)
Ability to Commute:
- Redwood City, CA 94063 (Required)
Work Location: In person
Our purpose was founded in 2005 by pet lovers who couldn't find a suitable place to leave their pets during business trips. What started as a personal quest has grown into the ultimate boarding and daycare resort for dogs and cats. We pride ourselves on providing the highest level of service in the pet care industry. With 15 convenient locations in California, Texas, Illinois, and Colorado, Wag Hotels is the home-away-from-home for spoiled dogs and cats across the US. Wag Hotels provide uncompromising fun, safety, and comfort to pets, as well as, world-class convenience to their parents. Come join our pack!
Our Values
Our People: Passion in Action
o We’re passionate pet lovers- trained professionals dedicated to growing our careers with Wag Hotels.
Our Culture: Growth with Integrity
o We’re collaborative, inclusive and accountable. We stay curious, proactive, and committed to doing what’s right.
Our Clients: Relationships First
o We build trust with pet parents through strong relationships, consistent services and experiences that enrich pets’ lives.
Guest Care: Excellence Every Time
o We never compromise on safety, care, or cleanliness- operating with consistency to serve more guests and grow our people.
Position Overview
The Client Services Supervisor helps deliver an exceptional, hospitality-driven client experience that strengthens trust, grows revenue, and improves operational performance across the hotel. This role focuses on front-of-house operations, client communications, lobby presence, and service recovery, while ensuring all team members uphold Wag’s customer philosophy where every client and pet feels known, valued, and cared for.
Why this Role Matters
The Client Services Supervisor helps drive business impact by improving conversion rates, enhancing client retention, increasing adoption of value-add services (bathing, specialized care, enhancements), and ensuring efficient lobby flow that positively influences first impressions and overall client satisfaction.
Key Outcomes
· Elevated client satisfaction scores (NPS, Public Reviews, Sentiment tracking).
· Improved conversion rates for tours, daycare discovery, lapsed customer outreach and lobby-based upsells.
· Reduced guest concerns through proactive communication and service recovery.
· Strong CS team engagement with clear expectations, coaching, and accountability.
· Increased adoption of bathing, upgrades, add-ons, and seasonal offerings.
Core Responsibilities
Client Experience & Front-Desk Operations
- Maintain continuous lobby presence to ensure warm greetings, professional presentation, and high-touch client interaction.
- Oversee check-in, check-out, tours, and daily communication with pet parents.
- Ensure accurate guest intake, vaccination uploads, and documentation flow from front desk to back-of-house teams, and vice versa.
Team Leadership & Training
- Own the onboarding and training experience for all team members, ensuring structured, timely, and quality skill development.
- Deliver and reinforce training programs, going beyond the “how” to share the “why.”
- Foster a culture of continuous learning through ongoing coaching, and real-time feedback, partnering with the General Manager when needed.
- An effective trainer and facilitator, including review of training materials and delivering content in both group and 1:1 settings.
Communication & Service Recovery
- When service lapses occur, treat them with empathy and clarity and follow all escalation protocols.
- Communicate proactively with clients regarding reservations, vaccination gaps, special care needs, or guest’s stay concerns with their program, health, or behavior adjustments.
Sales & Revenue Enablement
- Help clients with program benefits, packages, upgrades, and add-ons.
- Cross-sell and upsell opportunities.
- Collaborate with bathers/grooming to align schedule with demand & availability.
Operational Execution
- Keep the front desk & lobby clean, organized and professional.
- Help eliminate bottlenecks.
- Oversee front of house flow, billing issues, and guest profile accuracy.
- If reached out to outside scheduled hours, escalate all needs to General Manager.
- Responsibilities are to be only handled during your shift, i.e. from when you clock in for your shift, until you clock out for your shift.
What we are Looking For:
Required Qualifications
· Proficiency in front-of-house operating systems.
- Ability to interpret dashboards, KPIs, and operational reports.
- 2–4 years in client services, hospitality, or related fields.
- Experience in high-volume environments.
- Strong communication and conflict-resolution skills, including comfortability with public speaking.
- Fluent in speaking, reading, and writing English.
- Must obtain Pet First Aid/CPR within the first 90 days of employment, with renewals every 2 years (provided by Wag Hotels).
- Strong organizational and prioritization skills.
- Hospitality-driven mindset.
- Ownership mentality.
- Calm under pressure.
- Demonstrated ability to develop team members.
- Resourceful, solves problems before escalating issues.
Preferred Qualifications
- 1–2 years supervisory experience preferred.
Physical Requirements
· Prolonged periods of sitting at a desk and working on a computer
· Must be able to lift 15 pounds at times
· Ability to travel when needed
· Ability to be around dogs and cats for an extended period of time
Wag Hotels provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Full-time Employee Benefits Include:
Free daycare for your dog while on shift after your first 90 days
401K/Roth IRA though Human Interest
Up to 15 days of free boarding for your dog or cat (during non-peak periods)
30% discount on all retail
20% off services (grooming, bathing, add-on activities)
Paid sick leave
Health Insurance
Vision Insurance
Dental Insurance
We will never ask for personal information and a manager/HR will reach out directly for an interview.
Job Type: Full-time
Job Type: Full-time
Pay: $24.20 - $26.70 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Application Question(s):
- • Have you managed a team of 10+
o If yes, describe your role and responsibilities, particularly in customer service.
- • Tell us about a time when you turned a dissatisfied customer into a happy one. What steps did you take?
- • What strategies do you use to train and onboard new employees to ensure consistency in service?
- • How do you ensure a positive first impression for new clients visiting the facility?
- • What steps do you take to maintain a clean and welcoming front desk or lobby area?
- • Can you give an example of how you managed scheduling challenges, such as covering last-minute call-outs?
- • What experience do you have in managing online reviews or customer feedback platforms?
- • Describe a time when you had to coordinate a special event or promotion. What was the outcome?
Education:
- High school or equivalent (Required)
Experience:
- Leadership: 1 year (Required)
- Client services: 2 years (Required)
Language:
- English (Required)
Ability to Commute:
- Redwood City, CA 94063 (Required)
Work Location: In person
See All 9 Client Services Supervisor Jobs
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Find JobsClient Services Supervisor Job Market
Who's Hiring
What Employers Look For
The qualifications that appear most often in client services supervisor jobs.
- Three or more years of experience in a customer service or client-facing supervisory role
- Demonstrated ability to lead, coach, and performance-manage a team of service representatives
- Proficiency with CRM platforms such as Salesforce or service desk tools such as Zendesk
- Strong written and verbal communication skills for client escalations and cross-functional collaboration
- Bachelor's degree in business administration, communications, or a related field preferred
- Experience with reporting on KPIs such as CSAT, NPS, first-contact resolution, and handle time
Tips for Your Client Services Supervisor Job Search
Quantify your team leadership results
Hiring managers want numbers, not narratives. Replace phrases like 'managed a team' with the headcount you supervised, the customer satisfaction scores you moved, and the resolution time improvements you drove. Generic descriptions get screened out fast.
Tailor your resume to each sector
A client services supervisor resume for a healthcare organization reads differently from one targeting a fintech company. Mirror the industry's vocabulary from the job posting and highlight relevant compliance awareness, whether that's HIPAA, PCI, or financial services regulations.
Apply early to roles that fit
Migrate Mate lists client services supervisor openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Target postings that name your tools
Filter for openings that mention the CRM platforms or ticketing systems you know best. Demonstrating fluency with Salesforce, Zendesk, or the specific ATS a company uses signals you can contribute from day one without a lengthy ramp-up.
Prepare a client escalation story
Expect at least one behavioral question about a difficult client situation. Prepare a specific example that walks through the conflict, your decision as the supervisor, and the measurable outcome. Vague answers about 'working through it' rarely land well.
Negotiate scope, not just base pay
When you receive an offer, ask about the team size you'd oversee, the tools budget, and whether the role has a path to manager. These factors shape your day-to-day far more than a small salary difference, and they're often more negotiable than the base figure.
Client Services Supervisor Jobs: Frequently Asked Questions
Which companies are hiring the most client services supervisors?
The most active employers for client services supervisors right now are Sunward, Wag Hotels, and UCLA Health, and the most openings are in California, Missouri, and New York, based on current listings on Migrate Mate as of November 2026. Financial services, insurance, and healthcare organizations tend to post the highest volume of these roles year-round.
How many client services supervisor jobs are remote?
About 50% of client services supervisor openings are fully remote or hybrid as of November 2026, reflecting strong demand for flexible arrangements in this role. Contact center oversight and account management functions tend to have the highest remote availability, while on-site requirements are more common in healthcare and retail-adjacent service environments.
How do you become a client services supervisor?
Most client services supervisors move up from individual contributor roles in customer service or account management after demonstrating strong performance and reliability. Building familiarity with CRM tools, volunteering for team lead responsibilities, and showing you can handle escalations independently are the most common steps. Earning a certification in customer experience or project management can accelerate the transition when competing for supervisor openings.
Can I get hired as a client services supervisor with limited experience?
Yes, some employers hire candidates into supervisor roles who have strong customer service experience but no formal supervisory title yet, particularly at smaller organizations or during rapid growth periods. Emphasizing informal leadership moments, such as training new hires, owning escalations, or coordinating schedules, helps close the gap. Applying to companies posting 'lead' or 'senior associate' titles alongside supervisor openings also broadens your options.
What does the client services supervisor interview process look like?
Most client services supervisor interviews involve an initial phone screen with HR, followed by one or two rounds with the hiring manager and a team lead or director. Expect a mix of behavioral questions about handling difficult clients and underperforming team members, situational prompts about process improvements, and sometimes a brief role-play or case exercise. References from former direct reports or managers carry significant weight in final decisions.
Where can I find and apply to client services supervisor jobs?
You can find and apply to client services supervisor jobs on Migrate Mate, which lists current openings from across the United States in one place. Find roles that match your background and apply directly to each listing without being redirected to unrelated results.
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