Guest Advocate Jobs
Guest Advocate jobs are open across retail, e-commerce, and consumer services, at every level from entry-level to senior, with specializations in customer experience, in-store support, and digital guest services. See the openings below and apply to the ones that match your experience.
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Overview
We are University of Utah Health. As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, integrity, quality and trust that are integral to our mission. EO/AA
Overview:
This is a call center position servicing patient scheduling needs.
This position provides excellent customer-focused service in a call center by handling inbound and outbound telephone calls supporting patient scheduling, provider messaging, and general operator services functions.
This position maximizes efficiency by facilitating and ensuring the accuracy of the information flow between medical staff, hospital staff and various departments.
This position has no responsibility for providing care to patients.
This job requires at least 12 weeks of initial training on-site at the Care Navigation Center. Following the required on-site training, work from home opportunities are evaluated on a case-by-case basis in accordance with department policy.Work from home opportunities are offered based on performance after at least 90 days of employment.
Benefits:
Save 50% on Tuition (Tuition reduced for eligible employees attending the University of Utah)
Health Coverage, Dental Coverage, Life Insurance
Retirement
Paid Time Off
11 Paid Holidays per year
Corporate Overview: University of Utah Health Hospitals and Clinics is an integrated academic healthcare system with five hospitals including a level 1 trauma center, eleven community health centers, over 1,600 providers, and a health plan serving over 200,000 members. University of Utah Health Hospitals and Clinics is nationally ranked and recognized for our academic research, quality standards and overall patient experience. In addition to our clinical delivery system, we have a School of Medicine, School of Dentistry, College of Nursing, College of Pharmacy, and College of Health providing education and training for over 1,250 providers annually. We have over 2 million patient visits annually and research grants exceeding $350 million.
How to Apply:
Submit your application online atemployment.utah.edu
Upload most recent up dated resume with work history and experience.
Responsibilities
Provides excellent customer service by resolving concerns and responding to inquires in a professional and engaging manner.
Coordinates services provided to customers according to policies and procedures, and provides customer education, as needed.
Maintains excellent schedule adherence and productivity standards.
Handles all customer contacts in a timely and efficient manner. Customer contacts include patient scheduling requests, sending provider messages, customer inquires, complaints and feedback calls.
Performs other administrative or clerical duties and projects as assigned by the manager.
Knowledge / Skills / Abilities
Ability to provide excellent customer service and a willingness to go above and beyond to meet the needs of the customer.
Demonstrated excellence in verbal and written communications.
Ability to respond appropriately to customer requests for one call resolution.
Demonstrated computer literacy, including working knowledge of Microsoft Office applications.
Ability to type at least 45 WPM.
Ability to maintain a professional demeanor and high productivity in stressful or difficult situations.
Ability to prioritize and multi-task in a fast paced environment.
Demonstrated ability to apply the processes, activities, and tools associated with managing customer requests.
Ability to report to work on time and avoid unnecessary absenteeism.
Qualifications
Qualifications Required
- One year of experience in communications, customer service, a related medical field, or the educational equivalency.
Qualifications (Preferred)
Preferred
- Experience with Epic and Outlook.
Working Conditions and Physical Demands
Employee must be able to meet the following requirements with or without an accommodation.
- This is a sedentary position in an office setting that may exert up to 10 pounds and may lift, carry, push, pull or otherwise move objects. This position involves sitting most of the time and is not exposed to adverse environmental conditions.
Physical Requirements
Color Determination, Far Vision, Listening, Manual Dexterity, Near Vision, Non Indicated, Reaching, Sitting, Speaking
Multi-lingual Candidates Welcomed
To inquire about this posting, email: careers@hsc.utah.edu
EEO Statement
University of Utah Health Hospitals and Clinics, a part of The University of Utah, values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patient populations.
All qualified individuals are encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.
University of Utah Health Hospitals and Clinics, a part of The University of Utah, is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran's status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.
To request a reasonable accommodation for a disability, please contact the University of Utah Health Hospitals and Clinics Human Resources office at 801-581-6500. If you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity (OEO). More information, including the Director/Title IX Coordinator's office address, electronic mail address, and telephone number can be located at:www.utah.edu/nondiscrimination/
Online reports may be submitted atoeo.utah.edu/
The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Hospitals and Clinics Human Resources at (801) 581-6500 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or Hospitals and Clinics Human Resources at (801) 581-6500 if you have questions regarding the post-retirement rules.
This position may require the successful completion of a criminal background check and/or drug screen.
Requisition Number 87057
Reg/Temp Regular
Employment Type Part-Time
Shift Day
Work Schedule Variable
Clinical/Non-Clinical Status Non-Clinical
Location Name Care Navigation
Workplace Set Up Hybrid
City South Jordan
State UT
Department UUH CST 35A Guest Communictn
Category Telecommunications
Workplace Set Up Hybrid
Overview
We are University of Utah Health. As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, integrity, quality and trust that are integral to our mission. EO/AA
Overview:
This is a call center position servicing patient scheduling needs.
This position provides excellent customer-focused service in a call center by handling inbound and outbound telephone calls supporting patient scheduling, provider messaging, and general operator services functions.
This position maximizes efficiency by facilitating and ensuring the accuracy of the information flow between medical staff, hospital staff and various departments.
This position has no responsibility for providing care to patients.
This job requires at least 12 weeks of initial training on-site at the Care Navigation Center. Following the required on-site training, work from home opportunities are evaluated on a case-by-case basis in accordance with department policy.Work from home opportunities are offered based on performance after at least 90 days of employment.
Benefits:
Save 50% on Tuition (Tuition reduced for eligible employees attending the University of Utah)
Health Coverage, Dental Coverage, Life Insurance
Retirement
Paid Time Off
11 Paid Holidays per year
Corporate Overview: University of Utah Health Hospitals and Clinics is an integrated academic healthcare system with five hospitals including a level 1 trauma center, eleven community health centers, over 1,600 providers, and a health plan serving over 200,000 members. University of Utah Health Hospitals and Clinics is nationally ranked and recognized for our academic research, quality standards and overall patient experience. In addition to our clinical delivery system, we have a School of Medicine, School of Dentistry, College of Nursing, College of Pharmacy, and College of Health providing education and training for over 1,250 providers annually. We have over 2 million patient visits annually and research grants exceeding $350 million.
How to Apply:
Submit your application online atemployment.utah.edu
Upload most recent up dated resume with work history and experience.
Responsibilities
Provides excellent customer service by resolving concerns and responding to inquires in a professional and engaging manner.
Coordinates services provided to customers according to policies and procedures, and provides customer education, as needed.
Maintains excellent schedule adherence and productivity standards.
Handles all customer contacts in a timely and efficient manner. Customer contacts include patient scheduling requests, sending provider messages, customer inquires, complaints and feedback calls.
Performs other administrative or clerical duties and projects as assigned by the manager.
Knowledge / Skills / Abilities
Ability to provide excellent customer service and a willingness to go above and beyond to meet the needs of the customer.
Demonstrated excellence in verbal and written communications.
Ability to respond appropriately to customer requests for one call resolution.
Demonstrated computer literacy, including working knowledge of Microsoft Office applications.
Ability to type at least 45 WPM.
Ability to maintain a professional demeanor and high productivity in stressful or difficult situations.
Ability to prioritize and multi-task in a fast paced environment.
Demonstrated ability to apply the processes, activities, and tools associated with managing customer requests.
Ability to report to work on time and avoid unnecessary absenteeism.
Qualifications
Qualifications Required
- One year of experience in communications, customer service, a related medical field, or the educational equivalency.
Qualifications (Preferred)
Preferred
- Experience with Epic and Outlook.
Working Conditions and Physical Demands
Employee must be able to meet the following requirements with or without an accommodation.
- This is a sedentary position in an office setting that may exert up to 10 pounds and may lift, carry, push, pull or otherwise move objects. This position involves sitting most of the time and is not exposed to adverse environmental conditions.
Physical Requirements
Color Determination, Far Vision, Listening, Manual Dexterity, Near Vision, Non Indicated, Reaching, Sitting, Speaking
Multi-lingual Candidates Welcomed
To inquire about this posting, email: careers@hsc.utah.edu
EEO Statement
University of Utah Health Hospitals and Clinics, a part of The University of Utah, values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patient populations.
All qualified individuals are encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.
University of Utah Health Hospitals and Clinics, a part of The University of Utah, is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran's status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.
To request a reasonable accommodation for a disability, please contact the University of Utah Health Hospitals and Clinics Human Resources office at 801-581-6500. If you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity (OEO). More information, including the Director/Title IX Coordinator's office address, electronic mail address, and telephone number can be located at:www.utah.edu/nondiscrimination/
Online reports may be submitted atoeo.utah.edu/
The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Hospitals and Clinics Human Resources at (801) 581-6500 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or Hospitals and Clinics Human Resources at (801) 581-6500 if you have questions regarding the post-retirement rules.
This position may require the successful completion of a criminal background check and/or drug screen.
Requisition Number 87057
Reg/Temp Regular
Employment Type Part-Time
Shift Day
Work Schedule Variable
Clinical/Non-Clinical Status Non-Clinical
Location Name Care Navigation
Workplace Set Up Hybrid
City South Jordan
State UT
Department UUH CST 35A Guest Communictn
Category Telecommunications
Workplace Set Up Hybrid
See All 1,999+ Guest Advocate Jobs
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Find Guest Advocate JobsGuest Advocate Job Market
Who's Hiring
What Employers Look For
The qualifications that appear most often in guest advocate jobs.
- High school diploma or equivalent
- One or more years of customer service or retail experience
- Strong verbal and written communication skills
- Ability to operate point-of-sale systems and basic retail technology
- Demonstrated conflict resolution and de-escalation skills
- Availability for flexible scheduling including evenings and weekends
Tips for Your Guest Advocate Job Search
Tailor your resume for guest-facing metrics
Hiring managers for guest advocate roles look for specific outcomes: resolution rates, customer satisfaction scores, and response times. Pull those numbers from your past performance reviews or shift reports and put them front and center on your resume.
Apply early to roles that fit
Migrate Mate lists guest advocate openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Highlight de-escalation experience clearly
Many guest advocate postings screen for conflict resolution before callbacks. Describe a specific situation where you turned a frustrated guest into a satisfied one, using plain language that shows the outcome, not just the effort.
Match your application to the channel focus
Some guest advocate roles are primarily in-store, others are chat- or phone-based. Read each posting carefully and reflect the right channel in your resume language so your application matches what the team actually handles day to day.
Prepare concrete examples for scenario questions
Guest advocate interviews almost always include scenario-based questions about difficult guests or policy conflicts. Prepare two or three real examples in a situation-action-result format so your answers are specific rather than general during the interview.
Follow up with a note referencing the role
After an interview, send a short follow-up that references one specific topic from the conversation, not a generic thank-you. This signals genuine interest and helps interviewers remember you when they compare candidates for the same opening.
Guest Advocate Jobs: Frequently Asked Questions
How many guest advocate jobs are remote?
About 100% of guest advocate openings are fully remote or hybrid as of November 2026, though the mix varies by employer and function. Chat-based and digital support roles are most likely to offer remote or hybrid arrangements, while in-store guest advocate positions almost always require on-site presence.
How do you become a guest advocate?
Start by gaining direct customer-facing experience in retail, hospitality, or a call center environment. Build familiarity with point-of-sale systems and practice handling difficult service situations. Craft a resume that highlights resolution outcomes and guest satisfaction contributions, then apply to openings that match your channel experience, whether in-store, phone, or digital.
Can you get hired as a guest advocate with little experience?
Yes, many guest advocate roles are explicitly entry-level and prioritize communication skills and a service mindset over years of experience. Emphasize any direct interaction with customers from volunteer work, campus jobs, or gig work. Posting availability for flexible hours and demonstrating comfort with basic retail technology strengthens entry-level applications significantly.
What does the guest advocate interview process look like?
Most guest advocate interviews include an initial phone or video screen followed by an in-person or virtual interview with a store or team lead. Expect scenario-based questions about handling upset guests, balancing competing priorities, and enforcing store policy. Some employers add a brief role-play or situational assessment before extending an offer.
Where can I find and apply to guest advocate jobs?
You can find and apply to guest advocate jobs on Migrate Mate, which lists current openings from across the United States in one place. Search for roles that match your location, experience level, and preferred work format, then apply directly to each listing that fits.
See All 1,999+ Guest Advocate Jobs
Find roles that match your experience and apply in just a few clicks.
Find Guest Advocate Jobs