Customer Service Consultant Jobs
Customer Service Consultant jobs are open across financial services, healthcare, telecommunications, and retail, from entry-level associates to senior consultants and team leads, with specializations in account management, technical support, and complaint resolution. See the openings below and apply to the ones that match your experience.
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Showing 4 of 177+ Customer Service Consultant jobs
WHAT YOU'LL OWN
- Lead and develop a team of Customer Value Consultants to deliver measurable customer outcomes, retention, and growth.
- Build scalable customer success practices, playbooks, and operating rhythms that improve consistency and effectiveness across the portfolio.
- Drive value realization through outcome-based success plans, adoption milestones, and executive engagement strategies.
- Identify renewal risks early and guide recovery plans that improve customer health and reduce preventable churn.
- Partner across Sales, Renewals, Services, Product, Education, Support, and Operations to create a coordinated customer experience.
- Coach the team to identify expansion opportunities based on demonstrated value, customer maturity, and evolving business needs.
- Use portfolio data, forecasting, and customer insight to prioritize resources and influence strategic decisions.
CHALLENGES YOU'LL HELP SOLVE
- Convert technology adoption into measurable business outcomes and credible executive value narratives.
- Create consistent customer success practices across regions, segments, and delivery models.
- Surface and address customer risk early enough to protect renewals and trusted relationships.
- Balance retention priorities and customer growth opportunities across a diverse portfolio.
- Align internal teams and partner organizations around shared customer outcomes and clear accountability.
SKILLS FOR SUCCESS
Required Skills
- People leadership and coaching: Demonstrated ability to build, develop, and lead customer-facing teams that achieve customer and business outcomes.
- Customer success strategy: Experience building and executing programs that improve adoption, value realization, retention, and customer health.
- Executive stakeholder engagement: Proven ability to establish credibility and lead outcome-focused conversations with VP and C-level stakeholders.
- Value realization and ROI storytelling: Ability to translate adoption and usage insight into measurable outcomes and compelling value narratives.
- Retention and risk management: Experience identifying customer risk, creating mitigation plans, and leading complex recovery efforts.
- Commercial acumen: Understanding of recurring-revenue models, renewal drivers, expansion signals, NRR, and GRR.
- Cross-functional leadership: Ability to align Sales, Services, Product, Support, Renewals, and partners without direct authority.
- Data-driven decision-making: Experience using health indicators, adoption metrics, forecasts, and operational data to direct action.
Preferred Skills
- Experience in software testing, quality assurance, or related software delivery disciplines.
- Experience supporting strategic enterprise customers in a SaaS environment.
- Experience leading teams across multiple countries or regions.
- Familiarity with executive business reviews, customer success planning, and value realization methodologies.
- Experience with partner-led or co-sell customer engagement models.
Tricentis is proud to be an equal opportunity workplace. Qualified applicants will receive consideration for employment without regard to race, color, ethnicity, gender, religious affiliation, age, sexual orientation, socioeconomic status, or physical and mental disability and other statuses protected by law.
Global Sanctions Compliance
We comply with all applicable global sanctions and export control laws. Candidates must not be listed on any government restricted party lists (including OFAC SDN List and U.S. Commerce Department restricted lists) and must certify that their employment would not violate any sanctions or export control regulations. Candidates must notify us of any changes to their status during the application process or subsequent employment.
U.S. Work Authorization:
This role is not eligible for employer-sponsored work visas. Applicants must be authorized to work in the U.S. without current or future sponsorship.
WHAT YOU'LL OWN
- Lead and develop a team of Customer Value Consultants to deliver measurable customer outcomes, retention, and growth.
- Build scalable customer success practices, playbooks, and operating rhythms that improve consistency and effectiveness across the portfolio.
- Drive value realization through outcome-based success plans, adoption milestones, and executive engagement strategies.
- Identify renewal risks early and guide recovery plans that improve customer health and reduce preventable churn.
- Partner across Sales, Renewals, Services, Product, Education, Support, and Operations to create a coordinated customer experience.
- Coach the team to identify expansion opportunities based on demonstrated value, customer maturity, and evolving business needs.
- Use portfolio data, forecasting, and customer insight to prioritize resources and influence strategic decisions.
CHALLENGES YOU'LL HELP SOLVE
- Convert technology adoption into measurable business outcomes and credible executive value narratives.
- Create consistent customer success practices across regions, segments, and delivery models.
- Surface and address customer risk early enough to protect renewals and trusted relationships.
- Balance retention priorities and customer growth opportunities across a diverse portfolio.
- Align internal teams and partner organizations around shared customer outcomes and clear accountability.
SKILLS FOR SUCCESS
Required Skills
- People leadership and coaching: Demonstrated ability to build, develop, and lead customer-facing teams that achieve customer and business outcomes.
- Customer success strategy: Experience building and executing programs that improve adoption, value realization, retention, and customer health.
- Executive stakeholder engagement: Proven ability to establish credibility and lead outcome-focused conversations with VP and C-level stakeholders.
- Value realization and ROI storytelling: Ability to translate adoption and usage insight into measurable outcomes and compelling value narratives.
- Retention and risk management: Experience identifying customer risk, creating mitigation plans, and leading complex recovery efforts.
- Commercial acumen: Understanding of recurring-revenue models, renewal drivers, expansion signals, NRR, and GRR.
- Cross-functional leadership: Ability to align Sales, Services, Product, Support, Renewals, and partners without direct authority.
- Data-driven decision-making: Experience using health indicators, adoption metrics, forecasts, and operational data to direct action.
Preferred Skills
- Experience in software testing, quality assurance, or related software delivery disciplines.
- Experience supporting strategic enterprise customers in a SaaS environment.
- Experience leading teams across multiple countries or regions.
- Familiarity with executive business reviews, customer success planning, and value realization methodologies.
- Experience with partner-led or co-sell customer engagement models.
Tricentis is proud to be an equal opportunity workplace. Qualified applicants will receive consideration for employment without regard to race, color, ethnicity, gender, religious affiliation, age, sexual orientation, socioeconomic status, or physical and mental disability and other statuses protected by law.
Global Sanctions Compliance
We comply with all applicable global sanctions and export control laws. Candidates must not be listed on any government restricted party lists (including OFAC SDN List and U.S. Commerce Department restricted lists) and must certify that their employment would not violate any sanctions or export control regulations. Candidates must notify us of any changes to their status during the application process or subsequent employment.
U.S. Work Authorization:
This role is not eligible for employer-sponsored work visas. Applicants must be authorized to work in the U.S. without current or future sponsorship.
See All 177+ Customer Service Consultant Jobs
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Find JobsCustomer Service Consultant Job Market
Who's Hiring
- Lendmark Financial Services102
- Caliber40
- EY4
- CarMax3
- Accenture3
Top Industries Hiring
- Accounting & Auditing
- Technology & Software
What Employers Look For
The qualifications that appear most often in customer service consultant jobs.
- 1-3 years of experience in a customer-facing service or support role
- Proficiency with CRM platforms and ticketing systems
- Strong written and verbal communication skills across multiple channels
- Ability to handle high call or chat volume while maintaining quality scores
- Experience de-escalating complaints and resolving conflicts to customer satisfaction
- High school diploma or associate degree, with a bachelor's degree preferred for senior roles
Tips for Your Customer Service Consultant Job Search
Quantify resolution metrics on your resume
Customer service consultant roles reward measurable outcomes. Replace vague statements with numbers: average handle time reduced, first-call resolution rate improved, or customer satisfaction scores raised. Hiring managers for these roles scan for proof you can move the needle on those specific metrics.
Tailor your resume to each channel
Employers distinguish sharply between phone, chat, email, and omnichannel consultants. If you're applying to a live-chat-heavy role, lead your resume with chat-specific tools and throughput. Sending the same resume to every opening ignores the channel gap that gets candidates screened out fastest.
Apply early to roles that fit
Migrate Mate lists customer service consultant openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Target industry-specific job postings strategically
A customer service consultant role at a bank requires different hard skills than one at a software company. Search by industry vertical, not just job title, to find openings where your domain knowledge, whether that's billing cycles, SaaS onboarding, or insurance claims, gives you a real edge.
Prepare for scenario-based interview questions
Most customer service consultant interviews include at least one live scenario: a difficult customer, a policy conflict, or an escalation decision. Prepare two or three real examples using a situation-action-result structure. Generic answers about being a people person consistently rank candidates below those with specific stories.
Negotiate on total compensation, not just base pay
Many customer service consultant roles include variable pay tied to customer satisfaction scores, retention targets, or upsell performance. Before accepting any offer, ask for the full incentive structure and historical payout rates so you understand what on-target earnings actually look like in practice.
Customer Service Consultant Jobs: Frequently Asked Questions
Which companies are hiring the most customer service consultants?
Lendmark Financial Services, Caliber, and EY are hiring the most customer service consultants right now, with openings concentrated in Florida, Virginia, and Georgia, based on current listings on Migrate Mate as of November 2026. Financial services, telecommunications, and healthcare consistently account for the largest share of open roles.
How many customer service consultant jobs are remote?
About 72% of customer service consultant openings are fully remote or hybrid as of November 2026, making it one of the more flexible roles in the service sector. Chat-based and email-only support positions tend to have the highest remote availability, while roles requiring in-person client interaction or sensitive account handling are more likely to be on-site.
How do you become a customer service consultant?
Start by building experience in a front-line support role, such as a call center agent, help desk associate, or retail service position, to develop core skills in conflict resolution and CRM tools. From there, pursue familiarity with the industry you want to work in, whether financial services, healthcare, or technology. Certifications in customer experience or specific CRM platforms strengthen your candidacy for consultant-level titles.
Can you get hired as a customer service consultant with little experience?
Yes, many employers hire candidates with limited direct experience if they can demonstrate strong communication skills, patience under pressure, and comfort with technology. Entry points include front-line support roles that promote quickly to consultant titles. Highlighting any experience managing customer relationships, even in retail, food service, or volunteer work, shows employers you understand the fundamentals of service and de-escalation.
What does the customer service consultant interview process look like?
Most processes include an initial phone screen focused on communication style and availability, followed by one or two structured interviews that combine behavioral questions with live scenario exercises. Employers commonly ask you to walk through how you'd handle an escalated complaint or a policy dispute. Some roles add a short written exercise to assess email tone and grammar before making an offer.
Where can I find and apply to customer service consultant jobs?
You can find and apply to customer service consultant jobs on Migrate Mate, which lists current openings from companies across the United States. Search for roles that match your experience level and industry background, then apply directly to each listing that fits. New openings are added regularly, so checking back frequently helps you catch postings before they close.
See All 177+ Customer Service Consultant Jobs
Find roles that match your experience and apply in just a few clicks.
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