Customer Service Specialist Jobs
Customer Service Specialist jobs are open across retail, healthcare, financial services, telecommunications, and technology, from entry-level to senior and team lead, with specializations in technical support, account management, and complaints resolution. Find a role that fits below and apply directly.
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Showing 5 of 1,365+ Customer Service Specialist jobs
At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in:
Life … with rewards, benefits and the flexibility to enhance your health and well-being
Career … with opportunities to learn, develop new skills and grow your contribution
Connection … with an inclusive team and commitment to our own and broader communities
It's all here for you... let's Create Your Possible
What is the Process to get Started?
Step 1 – Online Application
Find the role(s) that interest you on our Careers page: https://jobsearch.sherwin.com/
Set aside 15 minutes to create your profile by entering or importing your details from one of our job board partners
Step 2 – Digital Interview
Upon review of your application, qualified candidates will be invited to complete a digital video interview via HireVue, our interview partner. The interview will consist of a few behavioral based questions
You’ll be able to record and complete your video interview anytime, anywhere! While you can complete this video interview on your own schedule, we ask that this step be completed within 7 days of receiving an invitation
Step 3 – In-Store Interview
Your video interview is reviewed by a member of our Recruitment team and our top candidates are invited to meet with our team in a store, specialty wholesale branch, floorcovering facility or delivery service terminal.
At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commute—it matters to us. A general description of benefits offered can be found at http://www.myswbenefits.com/. Click on “Candidates” to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee.
Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws including with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable.
Sherwin-Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.
As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans.
Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.
- Ensure high levels of customer satisfaction through excellent sales service
- Assist customers in person and over the phone by determining needs and presenting appropriate products and services
- Build productive trust relationships with wholesale and retail customers
- Process sales transactions accurately and consistent with policies and procedures
- Follow and achieve sales goals on a monthly, quarterly, and yearly basis
- Maintain precise work order files and formulas
- Pull appropriate products from the sales floor or warehouse
- Tint and mix products, as needed, to customer specifications
- Stock shelves and set up displays
- Clean store equipment
- Load/unload delivery trucks
- Assist in making deliveries, as needed
- Maintain in-stock and presentable condition assigned areas
- Remain knowledgeable on products offered and discuss available options
- Comply with inventory control procedures
- Suggest ways to improve sales
- Must be at least eighteen (18) years of age
- Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
- Must be able to read, write, comprehend, and communicate in English
- Must be able to read, write, comprehend, and communicate in Spanish
- Must have a valid, unrestricted Driver’s License
- Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
- Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
- If internal to Sherwin-Williams, you must have received at least a “meets expectations” (3) rating on your most recent performance appraisal
- If internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position
- Have at least a High School diploma or GED
- Have at least one (1) year of experience working in a delivery, retail, or customer service position
- Have previous work experience selling paint and paint-related products
- Have previous work experience operating tinting and mixing equipment
#SHWSalesBL
At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in:
Life … with rewards, benefits and the flexibility to enhance your health and well-being
Career … with opportunities to learn, develop new skills and grow your contribution
Connection … with an inclusive team and commitment to our own and broader communities
It's all here for you... let's Create Your Possible
What is the Process to get Started?
Step 1 – Online Application
Find the role(s) that interest you on our Careers page: https://jobsearch.sherwin.com/
Set aside 15 minutes to create your profile by entering or importing your details from one of our job board partners
Step 2 – Digital Interview
Upon review of your application, qualified candidates will be invited to complete a digital video interview via HireVue, our interview partner. The interview will consist of a few behavioral based questions
You’ll be able to record and complete your video interview anytime, anywhere! While you can complete this video interview on your own schedule, we ask that this step be completed within 7 days of receiving an invitation
Step 3 – In-Store Interview
Your video interview is reviewed by a member of our Recruitment team and our top candidates are invited to meet with our team in a store, specialty wholesale branch, floorcovering facility or delivery service terminal.
At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commute—it matters to us. A general description of benefits offered can be found at http://www.myswbenefits.com/. Click on “Candidates” to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee.
Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws including with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable.
Sherwin-Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.
As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans.
Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.
- Ensure high levels of customer satisfaction through excellent sales service
- Assist customers in person and over the phone by determining needs and presenting appropriate products and services
- Build productive trust relationships with wholesale and retail customers
- Process sales transactions accurately and consistent with policies and procedures
- Follow and achieve sales goals on a monthly, quarterly, and yearly basis
- Maintain precise work order files and formulas
- Pull appropriate products from the sales floor or warehouse
- Tint and mix products, as needed, to customer specifications
- Stock shelves and set up displays
- Clean store equipment
- Load/unload delivery trucks
- Assist in making deliveries, as needed
- Maintain in-stock and presentable condition assigned areas
- Remain knowledgeable on products offered and discuss available options
- Comply with inventory control procedures
- Suggest ways to improve sales
- Must be at least eighteen (18) years of age
- Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
- Must be able to read, write, comprehend, and communicate in English
- Must be able to read, write, comprehend, and communicate in Spanish
- Must have a valid, unrestricted Driver’s License
- Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
- Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
- If internal to Sherwin-Williams, you must have received at least a “meets expectations” (3) rating on your most recent performance appraisal
- If internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position
- Have at least a High School diploma or GED
- Have at least one (1) year of experience working in a delivery, retail, or customer service position
- Have previous work experience selling paint and paint-related products
- Have previous work experience operating tinting and mixing equipment
#SHWSalesBL
See All 1,365+ Customer Service Specialist Jobs
Find roles that match your experience and apply in just a few clicks.
Find JobsCustomer Service Specialist Job Market
Who's Hiring
- Sherwin-Williams465
- Republic Finance55
- Amentum33
- Penn Medicine25
- Ameritech Construction18
Top Industries Hiring
- Healthcare & Medical Services
- Insurance
- Medical Devices
- Food & Beverage
- Technology & Software
What Employers Look For
The qualifications that appear most often in customer service specialist jobs.
- One to three years of customer-facing experience in a service, retail, or call center environment
- Proficiency with CRM platforms such as Salesforce, Zendesk, or ServiceNow
- Strong written and verbal communication skills with demonstrated ability to de-escalate
- Experience handling high-volume inbound inquiries across phone, email, or live chat
- High school diploma or equivalent required, with associate or bachelor's degree preferred for senior roles
- Familiarity with help desk or ticketing workflows and first-contact resolution practices
Tips for Your Customer Service Specialist Job Search
Quantify your resolution metrics on your resume
Customer service resumes stand out when they show outcomes, not just duties. Replace vague phrases like 'handled customer inquiries' with numbers: average handle time you maintained, customer satisfaction scores you achieved, or call volume you managed per shift.
Tailor your resume to each channel type
A role focused on live chat requires different skills than one built around inbound phone support. Highlight the specific channels you've worked in, whether voice, email, chat, or ticketing systems, so hiring managers can immediately match your background to their setup.
Apply early to roles that fit
Migrate Mate lists customer service specialist openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Target postings that name your CRM tools
Many customer service specialist roles screen candidates by the platforms they've used. When a job posting names a specific CRM or ticketing tool you know, call it out directly in your resume and cover letter using the same terminology the posting uses.
Prepare for scenario-based interview questions
Interviewers for customer service roles almost always ask situational questions about difficult customers, competing priorities, or policy exceptions. Prepare two or three real examples using a clear situation, action, and result structure so you can answer confidently without sounding rehearsed.
Follow up after your interview with specifics
A follow-up message that references a specific topic from your interview, such as a process challenge the team mentioned, signals genuine interest and attention to detail. Send it within 24 hours and keep it to two or three sentences.
Customer Service Specialist Jobs: Frequently Asked Questions
Which companies are hiring the most customer service specialists?
The companies hiring the most customer service specialists right now include Sherwin-Williams, Republic Finance, and Amentum, with the largest share of openings in Texas, Florida, and Pennsylvania, based on current listings on Migrate Mate as of November 2026. Healthcare, financial services, and telecommunications consistently drive the highest volume of openings nationwide.
How many customer service specialist jobs are remote?
About 29% of customer service specialist openings are fully remote or hybrid as of November 2026, reflecting strong employer demand for distributed support teams. Roles focused on email, chat, and back-office case management are the most likely to be offered remotely, while positions requiring in-person interactions or specialized hardware support tend to be on-site.
How do you become a customer service specialist?
Start by building direct customer-facing experience in any service environment, whether retail, food service, or administrative support. Learn at least one CRM or ticketing platform, practice written communication, and work on de-escalation techniques. From there, apply to entry-level specialist roles and move into more complex account or technical support positions as your product knowledge deepens.
Can I get hired as a customer service specialist with little experience?
Yes, many customer service specialist roles are designed for candidates with limited formal experience. Employers in retail, insurance, and healthcare regularly hire people who demonstrate strong communication skills, patience, and a willingness to learn internal systems. Highlighting any role where you resolved problems for others, even outside a formal job, makes your application more competitive.
What does the customer service specialist interview process look like?
Most customer service specialist interviews include a phone screen with a recruiter, followed by one or two rounds with a hiring manager or team lead. Expect scenario-based questions about handling upset customers, managing competing requests, and following policy under pressure. Some employers add a brief role-play exercise or ask you to respond to a sample customer message in writing to assess communication style.
Where can I find and apply to customer service specialist jobs?
You can find and apply to customer service specialist jobs on Migrate Mate, which lists current openings from across the United States. Search the listings to find roles that match your experience, channel background, and preferred work arrangement, then apply directly to each one that fits.
See All 1,365+ Customer Service Specialist Jobs
Find roles that match your experience and apply in just a few clicks.
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