Customer Relationship Advocate Jobs
Customer Relationship Advocate jobs are open across banking, insurance, healthcare, and telecommunications, at every level from entry-level to senior and team lead, with specializations in retention, onboarding, and dispute resolution. Scan the live roles below and apply to whichever ones fit.
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Showing 5 of 2,627+ Customer Relationship Advocate jobs
WHO WE ARE
The Road Home was founded in 1923 and has been a leader in ending homelessness for over 100 years. We provide emergency shelters, supportive services, and housing-focused-minded rental assistance that helps individuals and families step out of homelessness and back into the community. We are seeking compassionate and empathetic individuals who are interested in making a difference in the lives of others and their communities.
The Road Home is an Equal Opportunity Employer
We welcome applicants from all walks of life who share our passion for ending homelessness, collaboration, and compassion. Together, we can create a supportive environment where every voice is heard, and every person has the opportunity to succeed.
BENEFIT SUMMARY
The Road Home is a 501c3 non-profit social services agency whose mission is to help people step out of homelessness and back into our community.
Come be part of the solution.
We have a robust, reasonably-priced, and inclusive benefits plan for full and part-time employees (25-40 hours/week)
- Health Care Plan (Medical, Dental & Vision)
- HSA, FSA, HRA (We reimburse part of your deductible!)
- Retirement Plan (403B with TRH contribution and match)
- FREE Life Insurance for employees
- Paid Time Off (Vacation, Sick & 12 Public Holidays)
- One Floating Holiday Per Year
- Free Short Term & Long Term Disability
- Employee Assistance Program
- Free Training & Development
- Tuition Assistance for a wide variety of classes!
- Public Service Loan Forgiveness (PSLF) qualifying agency
JOB SUMMARY
The Housing Advocate Team Lead provides trauma-informed leadership to ensure individuals experiencing homelessness receive respectful support, safe shelter, and access to critical resources. This role combines compassionate guest services with comprehensive operational oversight—including conflict resolution, facility safety maintenance, boundary enforcement, staff mentoring, and task delegation to ensure smooth operations. The Team Lead documents incidents, tracks guest needs, and upholds Housing Focused principles while fostering a welcoming environment. Additionally, this position collaborates with emergency services, provides direct assistance to the Shift Supervisor, and assumes leadership responsibilities during crises or as needed.
- This is an in-person position.
- Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.
Location
Gail Miller Resource Center (GMRC)
242 Paramount Ave, Salt Lake City, UT 84115
Reports to
Housing Advocate Supervisor
Position Status
Full-Time
Shift/Schedule
Swing Shift - 3 pm-11:30 pm
Saturday-Wednesday (Thursday and Friday off), Weekends required
Grade and Starting Salary
Grade 5, $17.85
FLSA Status
Non- Exempt
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Perform all duties and responsibilities of a Housing Advocate in addition to lead-level supervisory and operational tasks.
- Work collaboratively as part of a team to support guests and maintain a safe, welcoming shelter environment.
- Provide kind, trauma-informed customer service while assisting guests in understanding and adhering to shelter rules and procedures.
- Assist in maintaining the cleanliness and organization of the shelter, including dormitories and all common areas.
- Answer phones, take accurate messages, and provide assistance with the management and storage of guest belongings.
- Write detailed incident reports, track guest stays, and support the bed assignment process.
- Provide direct support to the Shift Supervisor and assume lead responsibilities when necessary, including during emergency situations.
- Assist in training new staff, provide constructive feedback, and provide leadership for a team of up to 10 people.
- Collaborate with emergency services and other internal departments to coordinate guest support.
- Attend required meetings and assist with hiring processes and staff support initiatives as requested.
- Attend mandatory agency trainings, including Trauma-Informed Care, Housing Focused, De-escalation, Suicide Prevention, CPR, and more.
- Participate in emergency drills and environmental safety activities, as required.
- Follow all agency protocols for security, safety, and sanitation to maintain a clean and secure environment for guests and staff.
- Maintain regular and reliable attendance as an essential function of this position.
Promoting Best Practice
- Actively engage with and honor the unique backgrounds, identities, and experiences of all individuals we serve.
- Advance the agency’s commitment to honoring diverse ethnic and cultural heritages through daily actions that foster genuine belonging.
- Implement Housing Focused principles, risk management strategies, and high-access services as foundational to our mission.
- Maintain healthy boundaries using trauma-informed approaches in all interactions.
- Other duties as assigned.
- Must pass a pre-employment background check and drug screening.
- Reasonable accommodations may be considered to enable all individuals to perform these essential functions, so please still apply.
EDUCATION AND EXPERIENCE
- Experience working with diverse and/or vulnerable populations is preferred.
- High School Diploma or GED is preferred.
SKILLS AND EXPECTATION
- Demonstrate emotional regulation to remain calm and professional during high-pressure situations and unpredictable situations.
- Engage respectfully and effectively with people of all races, socio-economic backgrounds, and cultures.
- Exercise proper discretion and independent judgment to make sound decisions, at times without immediate supervision.
- Actively listen, demonstrate empathy, and provide supportive assistance to guests.
- Work effectively in a fast-paced, dynamic environment and skillfully manage multiple tasks.
- Set and maintain healthy boundaries with guests while consistently demonstrating respect and empathy.
- Utilize knowledge of community resources and connect guests with relevant support services.
- Strong boundary-setting skills and demonstrate the ability to set and maintain appropriate boundaries with guests.
- Strong interpersonal skills and ability to work with diverse populations.
- Provide thoughtful and attentive customer service by communicating clearly and handling difficult situations with professionalism, patience, and empathy.
- Use basic computer programs (email, spreadsheets, and more) and have basic computer skills.
- Ability to accept supervision, direction, and feedback with openness.
- Communicate clearly and effectively with clients, coworkers, and supervisors using verbal and written communication.
PHYSICAL AND EQUIPMENT REQUIREMENTS
- Ability to lift and move heavy items up to 50 pounds.
- Ability to sit, stand, and move for at least an hour at a time or more.
- Ability to bend, squat, kneel, twist, push, and pull to perform job functions.
- Ability to use stairs or steps.
- Wear OSHA-required protective gear for safety.
W8RRuGfvZ1
WHO WE ARE
The Road Home was founded in 1923 and has been a leader in ending homelessness for over 100 years. We provide emergency shelters, supportive services, and housing-focused-minded rental assistance that helps individuals and families step out of homelessness and back into the community. We are seeking compassionate and empathetic individuals who are interested in making a difference in the lives of others and their communities.
The Road Home is an Equal Opportunity Employer
We welcome applicants from all walks of life who share our passion for ending homelessness, collaboration, and compassion. Together, we can create a supportive environment where every voice is heard, and every person has the opportunity to succeed.
BENEFIT SUMMARY
The Road Home is a 501c3 non-profit social services agency whose mission is to help people step out of homelessness and back into our community.
Come be part of the solution.
We have a robust, reasonably-priced, and inclusive benefits plan for full and part-time employees (25-40 hours/week)
- Health Care Plan (Medical, Dental & Vision)
- HSA, FSA, HRA (We reimburse part of your deductible!)
- Retirement Plan (403B with TRH contribution and match)
- FREE Life Insurance for employees
- Paid Time Off (Vacation, Sick & 12 Public Holidays)
- One Floating Holiday Per Year
- Free Short Term & Long Term Disability
- Employee Assistance Program
- Free Training & Development
- Tuition Assistance for a wide variety of classes!
- Public Service Loan Forgiveness (PSLF) qualifying agency
JOB SUMMARY
The Housing Advocate Team Lead provides trauma-informed leadership to ensure individuals experiencing homelessness receive respectful support, safe shelter, and access to critical resources. This role combines compassionate guest services with comprehensive operational oversight—including conflict resolution, facility safety maintenance, boundary enforcement, staff mentoring, and task delegation to ensure smooth operations. The Team Lead documents incidents, tracks guest needs, and upholds Housing Focused principles while fostering a welcoming environment. Additionally, this position collaborates with emergency services, provides direct assistance to the Shift Supervisor, and assumes leadership responsibilities during crises or as needed.
- This is an in-person position.
- Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.
Location
Gail Miller Resource Center (GMRC)
242 Paramount Ave, Salt Lake City, UT 84115
Reports to
Housing Advocate Supervisor
Position Status
Full-Time
Shift/Schedule
Swing Shift - 3 pm-11:30 pm
Saturday-Wednesday (Thursday and Friday off), Weekends required
Grade and Starting Salary
Grade 5, $17.85
FLSA Status
Non- Exempt
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Perform all duties and responsibilities of a Housing Advocate in addition to lead-level supervisory and operational tasks.
- Work collaboratively as part of a team to support guests and maintain a safe, welcoming shelter environment.
- Provide kind, trauma-informed customer service while assisting guests in understanding and adhering to shelter rules and procedures.
- Assist in maintaining the cleanliness and organization of the shelter, including dormitories and all common areas.
- Answer phones, take accurate messages, and provide assistance with the management and storage of guest belongings.
- Write detailed incident reports, track guest stays, and support the bed assignment process.
- Provide direct support to the Shift Supervisor and assume lead responsibilities when necessary, including during emergency situations.
- Assist in training new staff, provide constructive feedback, and provide leadership for a team of up to 10 people.
- Collaborate with emergency services and other internal departments to coordinate guest support.
- Attend required meetings and assist with hiring processes and staff support initiatives as requested.
- Attend mandatory agency trainings, including Trauma-Informed Care, Housing Focused, De-escalation, Suicide Prevention, CPR, and more.
- Participate in emergency drills and environmental safety activities, as required.
- Follow all agency protocols for security, safety, and sanitation to maintain a clean and secure environment for guests and staff.
- Maintain regular and reliable attendance as an essential function of this position.
Promoting Best Practice
- Actively engage with and honor the unique backgrounds, identities, and experiences of all individuals we serve.
- Advance the agency’s commitment to honoring diverse ethnic and cultural heritages through daily actions that foster genuine belonging.
- Implement Housing Focused principles, risk management strategies, and high-access services as foundational to our mission.
- Maintain healthy boundaries using trauma-informed approaches in all interactions.
- Other duties as assigned.
- Must pass a pre-employment background check and drug screening.
- Reasonable accommodations may be considered to enable all individuals to perform these essential functions, so please still apply.
EDUCATION AND EXPERIENCE
- Experience working with diverse and/or vulnerable populations is preferred.
- High School Diploma or GED is preferred.
SKILLS AND EXPECTATION
- Demonstrate emotional regulation to remain calm and professional during high-pressure situations and unpredictable situations.
- Engage respectfully and effectively with people of all races, socio-economic backgrounds, and cultures.
- Exercise proper discretion and independent judgment to make sound decisions, at times without immediate supervision.
- Actively listen, demonstrate empathy, and provide supportive assistance to guests.
- Work effectively in a fast-paced, dynamic environment and skillfully manage multiple tasks.
- Set and maintain healthy boundaries with guests while consistently demonstrating respect and empathy.
- Utilize knowledge of community resources and connect guests with relevant support services.
- Strong boundary-setting skills and demonstrate the ability to set and maintain appropriate boundaries with guests.
- Strong interpersonal skills and ability to work with diverse populations.
- Provide thoughtful and attentive customer service by communicating clearly and handling difficult situations with professionalism, patience, and empathy.
- Use basic computer programs (email, spreadsheets, and more) and have basic computer skills.
- Ability to accept supervision, direction, and feedback with openness.
- Communicate clearly and effectively with clients, coworkers, and supervisors using verbal and written communication.
PHYSICAL AND EQUIPMENT REQUIREMENTS
- Ability to lift and move heavy items up to 50 pounds.
- Ability to sit, stand, and move for at least an hour at a time or more.
- Ability to bend, squat, kneel, twist, push, and pull to perform job functions.
- Ability to use stairs or steps.
- Wear OSHA-required protective gear for safety.
W8RRuGfvZ1
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Find JobsCustomer Relationship Advocate Job Market
Who's Hiring
- Target1,508
- Mobilelink187
- Cricket Wireless87
- Rymco LLC (Cricket Wireless)68
- CARVANA32
Top Industries Hiring
- Insurance
- Retail
- Education
- Technology & Software
- Waste Management & Environmental Services
What Employers Look For
The qualifications that appear most often in customer relationship advocate jobs.
- One to three years of customer service or account management experience
- Proficiency with CRM software such as Salesforce or ServiceNow
- Strong verbal and written communication skills across multiple channels
- Ability to resolve complaints and de-escalate difficult customer situations
- High school diploma or equivalent required, associate or bachelor's degree preferred
- Familiarity with HIPAA, FCRA, or industry-specific compliance requirements depending on sector
Tips for Your Customer Relationship Advocate Job Search
Tailor your resume to retention metrics
Customer relationship advocate roles reward candidates who can show measurable outcomes. Reframe your experience around customer satisfaction scores, churn reduction, or resolution time improvements rather than listing duties. Hiring managers in this field scan for proof you moved a number.
Highlight CRM platform fluency early
Many applicants bury their CRM experience in a skills section. Put the specific platforms you've used in your resume summary and in each relevant role description. Recruiters screening for this title often filter by tool name before they read anything else.
Apply early to roles that fit
Migrate Mate lists customer relationship advocate openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Target postings that name your industry vertical
A customer relationship advocate at a regional credit union interviews very differently from one at a national insurer. Search with your industry added as a keyword so the openings you apply to match your actual background, reducing competition from generalists.
Prepare a conflict-resolution story for interviews
Almost every interview for this role includes a behavioral question about a difficult customer interaction. Prepare two or three specific examples using a situation, your action, and the outcome. Vague answers about staying calm rarely advance candidates past the first round.
Follow up after final-round interviews with specifics
A generic thank-you note rarely stands out for a role that evaluates communication quality. Reference a specific problem or scenario discussed in the interview and briefly connect it to how your background applies. It signals you were listening and that your advocacy instincts are already on.
Customer Relationship Advocate Jobs: Frequently Asked Questions
Which companies are hiring the most customer relationship advocates?
The companies hiring the most customer relationship advocates right now include Target, Mobilelink, and Cricket Wireless, with the largest share of openings in California, Pennsylvania, and Florida, based on current listings on Migrate Mate as of November 2026. Financial services, healthcare systems, and insurance carriers consistently post the highest volume of these roles.
How many customer relationship advocate jobs are remote?
About 51% of customer relationship advocate openings are fully remote or hybrid as of November 2026, reflecting strong employer demand for phone and digital-channel coverage outside traditional office hours. Roles focused on inbound support, billing disputes, and digital onboarding tend to offer the most remote flexibility, while in-person branch or clinic-based positions remain largely on-site.
How do you become a customer relationship advocate?
Start by building direct customer-facing experience in a service, retail, or call center environment where you handle complaints and account questions. Develop fluency in at least one CRM platform and learn the compliance basics relevant to your target industry, whether that is banking, insurance, or healthcare. From there, apply to entry-level advocate roles and use each position to document measurable outcomes you can carry into your next application.
Can you get hired as a customer relationship advocate with little experience?
Yes, many employers hire entry-level customer relationship advocates from retail, hospitality, or administrative backgrounds because the core skill set transfers directly. Focus your application on specific examples of resolving complaints, retaining customers, or navigating difficult conversations. Certifications in customer service fundamentals and familiarity with any CRM tool, even a basic one, can help close the gap when your work history is short.
What does the customer relationship advocate interview process look like?
The process typically starts with a phone screen covering your service background and comfort with conflict resolution, followed by one or two rounds that include behavioral questions using real scenarios from the employer's industry. Some employers add a brief role-play exercise where you handle a simulated customer complaint. Final rounds at larger organizations often involve a panel with a team lead and a quality or compliance representative.
Where can I find and apply to customer relationship advocate jobs?
You can find and apply to customer relationship advocate jobs on Migrate Mate, which lists current openings from across the United States. Search for roles that match your industry background and seniority level, then apply directly to each listing that fits.
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Find roles that match your experience and apply in just a few clicks.
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