Head of Customer Service Jobs
Head of Customer Service jobs are open across retail, financial services, healthcare, technology, and telecommunications, at every level from senior manager to VP and C-suite, with specializations in contact center operations, customer success, and service strategy. See the openings below and apply to the ones that match your experience.
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Job Title: Senior Manager, Head of Customer Success (AROYA)
Department: Aroya Client Success
Location: Denver, CO or Dallas, TX
Travel Requirement: up to 25%
Compensation Details: $120k - $150k
Applicants must be legally authorized to work in the United States. Addium, Inc. does not sponsor employment visas now or in the future.
About Addium
Addium is a leading ag-tech company uniting science, sensors, and software to deliver end-to-end solutions in agriculture and food safety. Serving 34,000+ global clients with 60M+ daily sensor readings, we turn raw data into actionable insights that conserve resources, improve food safety, and drive measurable impact. Our mission is to make the invisible visible—transforming data into clarity, action, and automation. Trusted by partners like Mondelez, PepsiCo, Ferrero, and Green Thumb Industries, we stand for innovation, reliability, and a bold commitment to the future of agriculture.
AROYA is Addium's cultivation intelligence platform, combining in-room sensors, software, and agronomic expertise for commercial cannabis and controlled environment agriculture growers, from single-site operators to multi-state operators.
Position Summary
We're hiring a senior customer leader to own the post-sale journey across AROYA's portfolio of commercial cannabis and controlled environment agriculture growers. The role has management responsibilities for our Grower Experience team, which includes customer onboarding and support, customer success, and agronomic advising. Its purpose is to make AROYA an essential part of how growers run their facilities, turn single-site customers into multi-site relationships, and build a consistently high standard of service across the base.
You combine customer empathy with commercial discipline. You can talk credibly with a head grower in the flower room, hold an internal team to a missed commitment, and give leadership a concise, evidence-based view of risk and opportunity. You don't wait for dissatisfaction to show up in a renewal conversation: you create clarity early, align stakeholders, and follow through until the outcome is achieved.
Key Responsibilities
- Own customer health, retention, and expansion across the AROYA base, including gross and net revenue retention. Build trusted relationships with key stakeholders and help lead strategic, multi-state operator, and at-risk accounts, resolving expectation gaps before they become risks.
- Lead, coach, and set priorities for a team of five, introducing structured account plans, a usage-based health score, and consistent service standards and reporting.
- Own the post-sale customer lifecycle journey from the moment sales closes the order through onboarding, adoption, and renewal, coordinating with Sales, Product, and Engineering and finding pragmatic solutions when a standard response isn't enough.
- Make expansion a repeatable motion and lead the auto-renewal program, moving the base onto auto-renew with a payment method on file.
- Oversee renewal and expansion forecasting and billing readiness with Finance and represent the voice of the customer in product and leadership discussions.
Qualifications
- 5+ years of hands-on experience in Customer Success or a client-management role for a B2B subscription or SaaS product, with demonstrated ownership of retention, renewals, expansion, and senior customer relationships, including difficult conversations and recovery of at-risk accounts.
- Strong command of professional customer-management methods: account plans, customer journey design, health scoring, renewal forecasting, and escalation frameworks. Experience building these from scratch is a strong plus.
- At least three years of direct people-management experience, with responsibility for priorities, performance, coaching, and development of customer-facing teams.
- Experience turning first-time customers into long-term, multi-year relationships through strong adoption, consistent value delivery, and expansion over time.
- Hands-on Salesforce experience: managing accounts, renewals, and opportunities, building reports and dashboards, and driving consistent data and documentation across a team. Experience with a customer success platform is a plus.
- Strong experience with contracts, subscriptions, billing, renewal dates, and value or ROI conversations.
- Clear written communication, comfort reporting to executive leadership, and willingness to travel up to 25%.
- Nice to have: experience in cannabis, controlled environment agriculture, horticulture, or agtech, or education in plant science or agronomy.
What We Offer
- Competitive salary
- Comprehensive medical, dental, and vision insurance
- 401(k) retirement plan with a company match (up to 4% after your first year)
- Paid Time Off, Sick Leave, and 11 Paid Holidays
- Company-paid life and disability insurance
- HSA with company contribution and FSA options
- A small, focused team that moves fast and gives you the room to actually build something
Addium, Inc. is an Equal Opportunity Employer. We are committed to creating an inclusive and diverse workplace where all individuals are respected, valued, and supported. All qualified applicants are considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, sexual orientation or gender identity, or other protected status.
Job Title: Senior Manager, Head of Customer Success (AROYA)
Department: Aroya Client Success
Location: Denver, CO or Dallas, TX
Travel Requirement: up to 25%
Compensation Details: $120k - $150k
Applicants must be legally authorized to work in the United States. Addium, Inc. does not sponsor employment visas now or in the future.
About Addium
Addium is a leading ag-tech company uniting science, sensors, and software to deliver end-to-end solutions in agriculture and food safety. Serving 34,000+ global clients with 60M+ daily sensor readings, we turn raw data into actionable insights that conserve resources, improve food safety, and drive measurable impact. Our mission is to make the invisible visible—transforming data into clarity, action, and automation. Trusted by partners like Mondelez, PepsiCo, Ferrero, and Green Thumb Industries, we stand for innovation, reliability, and a bold commitment to the future of agriculture.
AROYA is Addium's cultivation intelligence platform, combining in-room sensors, software, and agronomic expertise for commercial cannabis and controlled environment agriculture growers, from single-site operators to multi-state operators.
Position Summary
We're hiring a senior customer leader to own the post-sale journey across AROYA's portfolio of commercial cannabis and controlled environment agriculture growers. The role has management responsibilities for our Grower Experience team, which includes customer onboarding and support, customer success, and agronomic advising. Its purpose is to make AROYA an essential part of how growers run their facilities, turn single-site customers into multi-site relationships, and build a consistently high standard of service across the base.
You combine customer empathy with commercial discipline. You can talk credibly with a head grower in the flower room, hold an internal team to a missed commitment, and give leadership a concise, evidence-based view of risk and opportunity. You don't wait for dissatisfaction to show up in a renewal conversation: you create clarity early, align stakeholders, and follow through until the outcome is achieved.
Key Responsibilities
- Own customer health, retention, and expansion across the AROYA base, including gross and net revenue retention. Build trusted relationships with key stakeholders and help lead strategic, multi-state operator, and at-risk accounts, resolving expectation gaps before they become risks.
- Lead, coach, and set priorities for a team of five, introducing structured account plans, a usage-based health score, and consistent service standards and reporting.
- Own the post-sale customer lifecycle journey from the moment sales closes the order through onboarding, adoption, and renewal, coordinating with Sales, Product, and Engineering and finding pragmatic solutions when a standard response isn't enough.
- Make expansion a repeatable motion and lead the auto-renewal program, moving the base onto auto-renew with a payment method on file.
- Oversee renewal and expansion forecasting and billing readiness with Finance and represent the voice of the customer in product and leadership discussions.
Qualifications
- 5+ years of hands-on experience in Customer Success or a client-management role for a B2B subscription or SaaS product, with demonstrated ownership of retention, renewals, expansion, and senior customer relationships, including difficult conversations and recovery of at-risk accounts.
- Strong command of professional customer-management methods: account plans, customer journey design, health scoring, renewal forecasting, and escalation frameworks. Experience building these from scratch is a strong plus.
- At least three years of direct people-management experience, with responsibility for priorities, performance, coaching, and development of customer-facing teams.
- Experience turning first-time customers into long-term, multi-year relationships through strong adoption, consistent value delivery, and expansion over time.
- Hands-on Salesforce experience: managing accounts, renewals, and opportunities, building reports and dashboards, and driving consistent data and documentation across a team. Experience with a customer success platform is a plus.
- Strong experience with contracts, subscriptions, billing, renewal dates, and value or ROI conversations.
- Clear written communication, comfort reporting to executive leadership, and willingness to travel up to 25%.
- Nice to have: experience in cannabis, controlled environment agriculture, horticulture, or agtech, or education in plant science or agronomy.
What We Offer
- Competitive salary
- Comprehensive medical, dental, and vision insurance
- 401(k) retirement plan with a company match (up to 4% after your first year)
- Paid Time Off, Sick Leave, and 11 Paid Holidays
- Company-paid life and disability insurance
- HSA with company contribution and FSA options
- A small, focused team that moves fast and gives you the room to actually build something
Addium, Inc. is an Equal Opportunity Employer. We are committed to creating an inclusive and diverse workplace where all individuals are respected, valued, and supported. All qualified applicants are considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, sexual orientation or gender identity, or other protected status.
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Find Head of Customer Service JobsHead of Customer Service Job Market
Who's Hiring
Top Industries Hiring
- Technology & Software
- Investment & Asset Management
What Employers Look For
The qualifications that appear most often in head of customer service jobs.
- Proven leadership of large customer service or contact center teams
- Experience setting and tracking CX metrics such as CSAT, NPS, and FCR
- Proficiency with CRM platforms and customer service software
- Demonstrated ability to build and execute service strategy at scale
- Strong cross-functional collaboration with product, sales, and operations
- Bachelor's degree in business, communications, or a related field
Tips for Your Head of Customer Service Job Search
Quantify service metrics on your resume
Hiring managers for this role want numbers. Replace vague claims with specific outcomes: customer satisfaction scores you moved, call volume you managed, or churn rates you reduced. Concrete figures make your impact legible at a glance and distinguish you from candidates who list responsibilities instead of results.
Apply early to roles that fit
Migrate Mate lists head of customer service openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Match your resume to each posting's scope
A head of customer service role at a 50-person startup means something different than the same title at a national retailer. Tailor your resume to reflect the team size, channel mix, and reporting structure described in each job posting so your experience reads as a direct fit.
Prepare a turnaround or transformation story
Interviewers at this level almost always ask how you improved a struggling team or process. Have one clear example ready: what the situation was, what you changed, and what measurably improved. Structural changes land better than morale-focused answers at the head-of-function level.
Signal cross-functional influence in your application
Many postings explicitly require collaboration with product, sales, and operations. If your resume only shows internal customer service work, you'll lose ground to candidates who can point to joint initiatives. Surface examples where you influenced teams outside your direct reporting line.
Negotiate total compensation, not just base pay
At the head-of-function level, equity, bonus structure, and professional development budgets vary widely. Before your final-round conversation, research how similar roles are structured in your target industry so you can negotiate the full package, not just the number on the offer letter.
Head of Customer Service Jobs: Frequently Asked Questions
Which companies are hiring the most head of customer services?
The companies hiring the most head of customer services right now include Uber, Google, and TikTok, with the largest share of openings in California, New York, and Texas, based on current listings on Migrate Mate as of November 2026. Retail, financial services, and healthcare consistently account for a large portion of active postings at this level.
How many head of customer service jobs are remote?
About 76% of head of customer service openings are fully remote or hybrid as of November 2026, with the highest concentration of remote roles in customer success, digital service, and SaaS-focused companies. Contact center leadership roles are more likely to require on-site or hybrid presence due to team management responsibilities.
How do you become a head of customer service?
Most people reach this role by progressing through frontline service, team lead, and manager positions, building expertise in workforce planning, escalation handling, and service technology along the way. Demonstrating measurable improvements in customer satisfaction, retention, or operational efficiency is typically what moves candidates from senior manager to head-of-function. Exposure to cross-functional work with product or sales teams accelerates the path considerably.
Can you get a head of customer service job with limited experience?
Breaking into a head of customer service role without deep leadership experience is difficult, but not impossible in smaller organizations or high-growth startups where the function is being built from scratch. Candidates who can show they built or restructured a team, owned a CX metric end to end, or led a significant service transformation are more competitive than those who have managed only by tenure.
What does the head of customer service interview process look like?
The process typically starts with a recruiter screen, followed by interviews with the hiring manager and senior leadership, often including a VP of Operations or the CEO at smaller companies. Expect at least one structured case or presentation round where you are asked to diagnose a service problem or outline how you would build out the function. References and a final offer conversation usually close the process.
Where can I find and apply to head of customer service jobs?
You can find and apply to head of customer service jobs on Migrate Mate, which lists current openings from across the United States. Search the listings for roles that match your industry background and seniority level, then apply directly to each one that fits your experience.
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