Customer Care Associate Jobs
Customer Care Associate jobs are open across retail, healthcare, financial services, telecommunications, and e-commerce, from entry-level to senior and team lead, with specializations in technical support, billing, and omnichannel service. See the openings below and apply to the ones that match your experience.
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Showing 3 of 13+ Customer Care Associate jobs
Description
Make a difference with a career in insurance
At The Cincinnati Insurance Companies, we put people first and apply the Golden Rule to our daily operations. To put this into action, we’re looking for extraordinary people to join our talented team. Our service-oriented, ethical, knowledgeable, caring associates are the heart of our vision to be the best company serving independent agents. We help protect families and businesses as they work to prevent or recover from a loss. Share your talents to help us reach for continued success as we bring value to the communities we serve and demonstrate that Actions Speak Louder in Person®.
If you’re ready to build productive relationships, collaborate within a diverse team, embrace challenges, and develop your skills, then Cincinnati may be the place for you. We offer career opportunities where you can contribute and grow.
Build your future with us
Our Customer Care Center is currently seeking an associate account manager to support the agency management of client policies and assist account managers within an assigned regional team to service policyholder accounts. This position is based at our Headquarters in Fairfield, Ohio.
The pay range for this position is $22.00 - $24.00 hourly. The pay determination is based on the applicant’s education, experience, location, knowledge, skills, and abilities. Eligible associates may also receive an annual cash bonus based on company and individual performance.
Be ready to:
- communicates with policyholders to request information for underwriting and agency file
- processes activities generated in EPIC (Agency Management System) to maintain accurate account information
- monitors emails received in the Care Center, certificates, and Bond Outlook mailboxes
- perform download process for Personal Lines and Bond transactions
- gathers information from policyholders for endorsements, updates agency system, and submits to underwriting team for processing
- prints audit letters and mails to policyholder on behalf of the agency
- follows up on behalf of Account Manager on Loss Control recommendations
- manages cancellation activity, including securing a signed LPR from the policyholder prior to submitting to underwriting team
- issuance of Bond policies and certificates of Insurance
Be equipped with:
- ability and willingness to work in a team setting
- strong time management skills
- maintain a positive attitude
- make efficient use of time
- demonstrate an acceptable level of attention to detail
- ability to develop positive relationships
- demonstrates adaptability to new processes and procedures
- ability to collaborate and communicate effectively
- apply problem-solving skills and decision-making skills
- utilize the appropriate communication method for the situation - email, phone, transaction note, Teams, face-to-face or virtual
Bring education and experience from:
- an active property and casualty insurance license is preferred; however, candidates will be required to obtain within 3 months of hire
- a high school diploma required, associate or bachelor’s degree preferred
Enhance your talents
Providing outstanding service and developing strong relationships with our independent agents are hallmarks of our company. Whether you have experience from another carrier or you’re new to the insurance industry, we promote a lifelong learning approach. Cincinnati provides you with the tools and training to be successful and to become a trusted, respected insurance professional – all while enjoying a meaningful career.
Enjoy benefits and amenities
Your commitment to providing strong service, sharing best practices and creating solutions that impact lives is appreciated. To increase the well-being and satisfaction of our associates, we offer a variety of benefits and amenities.
Embrace a diverse team
As a relationship-based organization, we welcome and value a diverse workforce. We grant equal employment opportunity to all qualified persons without regard to race; creed; color; sex, including sexual orientation, gender identity and transgender status; religion; national origin; age; disability; military service; veteran status; pregnancy; AIDS/HIV or genetic information; or any other basis prohibited by law. All job applicants have rights under Federal Employment Laws. Please review this information to about those rights.
Description
Make a difference with a career in insurance
At The Cincinnati Insurance Companies, we put people first and apply the Golden Rule to our daily operations. To put this into action, we’re looking for extraordinary people to join our talented team. Our service-oriented, ethical, knowledgeable, caring associates are the heart of our vision to be the best company serving independent agents. We help protect families and businesses as they work to prevent or recover from a loss. Share your talents to help us reach for continued success as we bring value to the communities we serve and demonstrate that Actions Speak Louder in Person®.
If you’re ready to build productive relationships, collaborate within a diverse team, embrace challenges, and develop your skills, then Cincinnati may be the place for you. We offer career opportunities where you can contribute and grow.
Build your future with us
Our Customer Care Center is currently seeking an associate account manager to support the agency management of client policies and assist account managers within an assigned regional team to service policyholder accounts. This position is based at our Headquarters in Fairfield, Ohio.
The pay range for this position is $22.00 - $24.00 hourly. The pay determination is based on the applicant’s education, experience, location, knowledge, skills, and abilities. Eligible associates may also receive an annual cash bonus based on company and individual performance.
Be ready to:
- communicates with policyholders to request information for underwriting and agency file
- processes activities generated in EPIC (Agency Management System) to maintain accurate account information
- monitors emails received in the Care Center, certificates, and Bond Outlook mailboxes
- perform download process for Personal Lines and Bond transactions
- gathers information from policyholders for endorsements, updates agency system, and submits to underwriting team for processing
- prints audit letters and mails to policyholder on behalf of the agency
- follows up on behalf of Account Manager on Loss Control recommendations
- manages cancellation activity, including securing a signed LPR from the policyholder prior to submitting to underwriting team
- issuance of Bond policies and certificates of Insurance
Be equipped with:
- ability and willingness to work in a team setting
- strong time management skills
- maintain a positive attitude
- make efficient use of time
- demonstrate an acceptable level of attention to detail
- ability to develop positive relationships
- demonstrates adaptability to new processes and procedures
- ability to collaborate and communicate effectively
- apply problem-solving skills and decision-making skills
- utilize the appropriate communication method for the situation - email, phone, transaction note, Teams, face-to-face or virtual
Bring education and experience from:
- an active property and casualty insurance license is preferred; however, candidates will be required to obtain within 3 months of hire
- a high school diploma required, associate or bachelor’s degree preferred
Enhance your talents
Providing outstanding service and developing strong relationships with our independent agents are hallmarks of our company. Whether you have experience from another carrier or you’re new to the insurance industry, we promote a lifelong learning approach. Cincinnati provides you with the tools and training to be successful and to become a trusted, respected insurance professional – all while enjoying a meaningful career.
Enjoy benefits and amenities
Your commitment to providing strong service, sharing best practices and creating solutions that impact lives is appreciated. To increase the well-being and satisfaction of our associates, we offer a variety of benefits and amenities.
Embrace a diverse team
As a relationship-based organization, we welcome and value a diverse workforce. We grant equal employment opportunity to all qualified persons without regard to race; creed; color; sex, including sexual orientation, gender identity and transgender status; religion; national origin; age; disability; military service; veteran status; pregnancy; AIDS/HIV or genetic information; or any other basis prohibited by law. All job applicants have rights under Federal Employment Laws. Please review this information to about those rights.
See All 13 Customer Care Associate Jobs
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Find Customer Care Associate JobsCustomer Care Associate Job Market
Who's Hiring
What Employers Look For
The qualifications that appear most often in customer care associate jobs.
- One or more years of customer service experience in a professional or contact center environment
- Proficiency with CRM platforms such as Salesforce, Zendesk, or similar ticketing systems
- Strong written and verbal communication skills across phone, email, and live chat
- Ability to meet first-contact resolution and customer satisfaction score targets
- High school diploma or equivalent required, associate or bachelor's degree preferred
- Familiarity with de-escalation techniques and handling complex or sensitive customer situations
Tips for Your Customer Care Associate Job Search
Tailor your resume to channel experience
Hiring managers for customer care associate roles scan for the channels you've worked: phone, live chat, email, or social. List each channel explicitly and note your volume or ticket load so recruiters can gauge your pace and capacity.
Highlight your CRM and ticketing tools
Many applicants overlook listing the specific tools they've used. Name the CRM platforms and ticketing systems from your past roles. Matching the tools in a job posting signals you can contribute from day one without a steep ramp-up.
Apply early to roles that fit
Migrate Mate lists customer care associate openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Prepare for scenario-based interview questions
Interviewers for customer care associate positions almost always ask how you've handled an escalated or irate customer. Prepare two or three specific stories using real outcomes, not hypotheticals, and practice keeping each story under two minutes.
Research the company's support model first
Before your interview, find out whether the team handles inbound only, outbound, or both, and whether the role is tiered. Asking a targeted question about escalation paths shows you understand how care operations actually work.
Follow up with a detail from the interview
A generic thank-you note rarely stands out. Reference a specific challenge the interviewer mentioned, then connect it to something from your background. This keeps you memorable and demonstrates you were listening, not just performing.
Customer Care Associate Jobs: Frequently Asked Questions
Which companies are hiring the most customer care associates?
Mountain Area Health Education Center (MAHEC), Cotality, and Amazon are hiring the most customer care associates right now, with openings concentrated in North Carolina, Florida, and Texas, based on current listings on Migrate Mate as of November 2026. Demand is especially consistent in healthcare, financial services, and telecommunications.
How many customer care associate jobs are remote?
About 25% of customer care associate openings are fully remote or hybrid as of November 2026, reflecting strong employer investment in distributed support teams. Roles focused on email and chat support tend to be the most remote-friendly, while positions requiring in-person transaction handling or face-to-face service are more likely to be on-site.
How do you become a customer care associate?
Start by building experience with direct customer interaction, whether through retail, food service, call center work, or any role where you resolved issues under pressure. From there, learn at least one CRM or ticketing platform, practice written communication in a professional tone, and document your resolution outcomes so you have concrete examples ready for interviews.
Can you get hired as a customer care associate with no experience?
Yes, many customer care associate roles are open to candidates without formal experience if you can demonstrate strong communication skills and a service mindset. Volunteer work, school projects involving client or community interaction, and any role where you managed complaints or requests all count. Emphasize your ability to stay calm under pressure and your familiarity with any relevant tools or software.
What does the customer care associate interview process look like?
Most employers start with a phone or video screen to assess communication style and availability, followed by a structured interview focused on behavioral questions about handling difficult customers and meeting performance metrics. Some companies add a written assessment or a simulated customer interaction to test your tone and problem-solving in real time before extending an offer.
Where can I find and apply to customer care associate jobs?
You can find and apply to customer care associate jobs on Migrate Mate, which lists current openings from across the United States. Search for roles that fit your experience level, channel background, and preferred work arrangement, then apply directly to each listing that matches what you're looking for.
See All 13 Customer Care Associate Jobs
Find roles that match your experience and apply in just a few clicks.
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