Customer Support Agent Jobs
Customer Support Agent jobs are open across technology, retail, healthcare, financial services, and telecommunications, at every level from entry-level representative to senior specialist and team lead, with common specializations in technical support, customer success, and omnichannel service. See the openings below and apply to the ones that match your experience.
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About Us
Secure Bike Share Hawaii and Secure Parking Hawaii are fast-growing, innovative companies dedicated to improving transportation and parking solutions across Honolulu. Our call center supports both companies, connecting riders, customers, and partners with the information and assistance they need. To succeed, we rely on confident, skilled individuals who thrive in a fast-paced environment and enjoy solving problems for customers.
The Role
We are seeking a Customer Support Agent to provide exceptional service across both Secure Bike Share and Secure Parking operations. This position is ideal for someone who is driven, confident, and comfortable handling complex or challenging calls. You’ll need to quickly learn multiple systems and processes to provide accurate, helpful solutions to a wide variety of customer inquiries. This is an in-person, full-time position, not remote.
Schedule
- Day shifts (primary focus)
- Weekday availability required
- At least one weekend shift per week
Starting Pay
- $17/hour during training
- $19/hour after successful completion of training (average 2 months full-time)
What You’ll Do
- Handle inbound calls, emails, and chats for both Secure Bike Share and Secure Parking Hawaii, assisting with a wide variety of operational and customer inquiries.
- Make outbound calls to welcome new members and communicate important information.
- Assist customers with purchases, troubleshooting, and use of systems across both companies.
- Manage difficult or complex customer situations confidently and professionally.
- Schedule appointments and help customers prepare required documentation.
- Process transactions, issue products, and accurately maintain records in company databases.
- Escalate issues to senior management and follow up to ensure resolution.
- Take on ad-hoc tasks or special projects as needed to support smooth operations.
What We Offer
- Paid on-the-job training
- 7 company holidays with holiday pay
- Paid time off
- Employer-provided health insurance*
- Tuition assistance program
- Free Biki employee membership
- Opportunities for advancement and career growth
*Waiting period may apply
What You’ll Bring
Must Have:
- Confidence and resilience to handle all types of customer interactions, including challenging calls
- Strong verbal and written communication skills in English
- Active listening, problem-solving, and multitasking abilities
- Ability to work independently and as part of a team
- Excellent attendance and reliability
- Ability to type at least 35 WPM
- Willingness to learn multiple company systems and operations
Preferred:
- At least 1 year of customer service experience
- At least 1 year of call center experience
Why Join Us?
This is more than a standard call center role—you’ll be helping riders, parking customers, and partners across two innovative companies. If you’re confident, driven, and enjoy solving complex customer problems, you’ll thrive here. Gain broad operational knowledge, and grow your career in a supportive, dynamic environment.
Job Type: Full-time
Pay: $17.00 - $19.00 per hour
Benefits:
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Application Question(s):
- Able to type at least 35 WPM?
Language:
- English (Verbal and Written) (Required)
Location:
- Honolulu, HI 96813 (Required)
Work Location: In person
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Find Customer Support Agent JobsCustomer Support Agent Job Market
Who's Hiring
Top Industries Hiring
- Staffing & Recruiting
What Employers Look For
The qualifications that appear most often in customer support agent jobs.
- Strong written and verbal communication skills with professional tone
- Experience using helpdesk or CRM software such as Zendesk or Salesforce
- Ability to manage multiple customer interactions simultaneously across channels
- High school diploma or equivalent required, associate or bachelor's degree preferred
- Demonstrated ability to meet customer satisfaction and resolution time targets
- Familiarity with de-escalation techniques and conflict resolution best practices
Tips for Your Customer Support Agent Job Search
Tailor your resume for ticket volume
Hiring managers in customer support scan for metrics tied to workload and resolution. Mention the average number of tickets or contacts you handled daily, your first-contact resolution rate, and any CSAT scores you owned. Generic phrases like 'assisted customers' won't stand out.
Highlight the platforms you've used
Many job postings screen for specific helpdesk and CRM tools before a human even reads your resume. Name every platform you've worked in, from ticketing systems to live chat software, and place those tool names prominently in your skills section so they clear automated filters.
Apply early to roles that fit
Migrate Mate lists customer support agent openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Target postings that match your channel experience
Customer support roles are increasingly channel-specific. If your background is voice, focus on postings that list phone or inbound call center experience. If you've worked primarily in chat or email queues, filter for those keywords so your application lands where your skills are actually relevant.
Prepare a de-escalation example for the interview
Almost every customer support interview includes a behavioral question about handling an upset or unreasonable customer. Prepare a specific story using a situation, the action you took, and the outcome. Vague answers about 'staying calm' consistently lose to concrete examples with real context.
Negotiate schedule and channel before you accept
Shift timing, weekend rotations, and whether you'll handle voice versus chat are negotiable in many support roles, especially when you have a competing offer. Ask about queue assignment and scheduling during the final interview stage, not after you've already signed.
Customer Support Agent Jobs: Frequently Asked Questions
Which companies are hiring the most customer support agents?
The companies hiring the most customer support agents right now include First Mid, ThermaSol, and Harvia US, with the largest share of openings in Texas, Michigan, and Washington, based on current listings on Migrate Mate as of November 2026. Technology, healthcare, and financial services companies consistently account for the highest volume of active postings.
How many customer support agent jobs are remote?
About 75% of customer support agent openings are fully remote or hybrid as of November 2026, making it one of the more remote-accessible roles in the job market. Chat and email-based support positions tend to have the highest share of fully remote options, while voice and technical support roles more often require on-site or hybrid arrangements.
How do you become a customer support agent?
Most customer support agent roles require a high school diploma and no formal degree, though a background in communications, business, or a related field can help in competitive markets. Build hands-on experience through retail, food service, or administrative roles that involve direct customer interaction, then develop familiarity with common helpdesk tools. Earning a customer service certification from a recognized provider strengthens early applications.
Can you get hired as a customer support agent with no experience?
Yes, many entry-level customer support agent positions are explicitly designed for candidates without prior formal support experience. Employers look for strong communication skills, patience, and the ability to follow structured processes. Highlight any role where you resolved problems for others, managed complaints, or communicated across multiple people, even in informal or volunteer settings, to demonstrate relevant capability.
What does the customer support agent interview process look like?
Most customer support agent interviews begin with a brief phone screen focused on availability and communication style, followed by a structured in-person or video interview that includes behavioral questions about handling difficult customers. Some employers add a written or typing assessment and a mock customer interaction to evaluate how you respond under realistic conditions before extending an offer.
Where can I find and apply to customer support agent jobs?
You can find and apply to customer support agent jobs on Migrate Mate, which lists current openings from companies across the United States. Search for roles that match your channel experience and seniority level, then apply directly to each listing that fits. The openings are updated regularly, so checking back frequently gives you the best chance of catching newly posted positions.
See All 27 Customer Support Agent Jobs
Find roles that match your experience and apply in just a few clicks.
Find Customer Support Agent Jobs