Contact Center Supervisor Jobs
Contact Center Supervisor jobs are open across healthcare, financial services, retail, telecommunications, and business process outsourcing, at every level from team lead to senior supervisor, with specializations in workforce management, quality assurance, and omnichannel operations. Scan the live roles below and apply to whichever ones fit.
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Contact Center Specialist
The Contact Center Specialist role is responsible to service, inform, and assist the organization's clients while providing an exceptional client experience. Working under limited supervision, the role handles inbound service calls for a targeted client treatment.
Key Responsibilities and Duties
- Maintains high-quality service to all clients by answering inbound product and service questions and referrals while maintaining ownership and one call resolution.
- Processes bank account openings, money movement such as wire, Zelle, CD maturity, bill pay, account maintenance, and web support.
- Maintains client records by verifying and updating account information.
- Resolves product or service problems in a timely manner by listening, determining the cause of the problem, selecting, and explaining the best solution to solve the problem, expediting the solution, and following up with the client.
- Follows established policies and procedures and reporting needed changes while complying with federal, state, and local banking regulations. Documents customer feedback and complaints.
- Supports continuous improvement by identifying non-urgent or urgent call trends, observations, or common issues; participates in technology, testing, or projects.
- Protects the organization by following risk management protocols and adhering to regulatory requirements. Identifies and promotes the Bank's products to potential and existing customers.
Educational Requirements
- High School Preferred
Preferred Qualifications
- 2+ years of customer service, contact center, retail banking, or financial services experience, with a demonstrated ability to resolve client inquiries and provide exceptional service.
- Experience processing banking transactions such as account opening, wire transfers, ACH payments, Zelle transactions, bill pay services, and account maintenance activities.
- Proficiency with customer relationship management (CRM) systems, online banking platforms, and multi-system navigation, with the ability to accurately document client interactions while maintaining productivity standards.
- Strong knowledge of banking regulations, fraud prevention practices, and risk management procedures, including experience verifying customer identity and handling sensitive financial information.
- Previous experience meeting quality, client satisfaction, or sales/referral goals in a contact center or banking environment.
Role Specific Work Experience
- No Experience Required; 2+ Years Preferred
Physical Requirements
- Physical Requirements: Sedentary Work
Career Level
3IC
Scheduling Requirements
To be considered for this opportunity, applicants must be able to meet the following scheduling requirements:
Work Schedules
- Lewisville, TX: Must be available to work Monday through Friday, 11:00 AM - 8:00 PM CT.
- Jacksonville, FL: Must be available to work Monday through Friday, 10:00 AM - 7:00 PM ET, with every other Saturday required. Associates scheduled to work a Saturday will receive one weekday off during that workweek.
Req Benefits:
EverBank, N.A. is committed to the well-being of its associates. That's why we offer a comprehensive Total Rewards package commensurate with the position and job-related qualifications, skills and knowledge. The Company's comprehensive Total Rewards package provides choice and flexibility and respects differences. The following benefits are available through the Company:
- Medical, dental, vision & HSA/FSA
- 401(k) savings
- Paid holidays & generous PTO
- Additional wellness & voluntary benefits
Additional Company-provided benefit options (subject to plan terms):
- Tuition reimbursement
- Commuter Benefits
- Life and Disability Insurance
Compensation: $25 - $25
Additional Details :
EverBank, N.A. is a nationwide specialty bank providing high-value products and services to consumer and commercial clients nationwide. As a pioneer in online banking, we offer convenient digital access for clients 24/7, in addition to phone banking services and a network of financial centers.
The Company's commitment is to deliver to our clients high-performing, high-yield solutions backed by exceptional service, always giving them the advantage they expect, to make the most of their money.
VEVRAA Federal Contractor
Member FDIC
Contact Center Specialist
The Contact Center Specialist role is responsible to service, inform, and assist the organization's clients while providing an exceptional client experience. Working under limited supervision, the role handles inbound service calls for a targeted client treatment.
Key Responsibilities and Duties
- Maintains high-quality service to all clients by answering inbound product and service questions and referrals while maintaining ownership and one call resolution.
- Processes bank account openings, money movement such as wire, Zelle, CD maturity, bill pay, account maintenance, and web support.
- Maintains client records by verifying and updating account information.
- Resolves product or service problems in a timely manner by listening, determining the cause of the problem, selecting, and explaining the best solution to solve the problem, expediting the solution, and following up with the client.
- Follows established policies and procedures and reporting needed changes while complying with federal, state, and local banking regulations. Documents customer feedback and complaints.
- Supports continuous improvement by identifying non-urgent or urgent call trends, observations, or common issues; participates in technology, testing, or projects.
- Protects the organization by following risk management protocols and adhering to regulatory requirements. Identifies and promotes the Bank's products to potential and existing customers.
Educational Requirements
- High School Preferred
Preferred Qualifications
- 2+ years of customer service, contact center, retail banking, or financial services experience, with a demonstrated ability to resolve client inquiries and provide exceptional service.
- Experience processing banking transactions such as account opening, wire transfers, ACH payments, Zelle transactions, bill pay services, and account maintenance activities.
- Proficiency with customer relationship management (CRM) systems, online banking platforms, and multi-system navigation, with the ability to accurately document client interactions while maintaining productivity standards.
- Strong knowledge of banking regulations, fraud prevention practices, and risk management procedures, including experience verifying customer identity and handling sensitive financial information.
- Previous experience meeting quality, client satisfaction, or sales/referral goals in a contact center or banking environment.
Role Specific Work Experience
- No Experience Required; 2+ Years Preferred
Physical Requirements
- Physical Requirements: Sedentary Work
Career Level
3IC
Scheduling Requirements
To be considered for this opportunity, applicants must be able to meet the following scheduling requirements:
Work Schedules
- Lewisville, TX: Must be available to work Monday through Friday, 11:00 AM - 8:00 PM CT.
- Jacksonville, FL: Must be available to work Monday through Friday, 10:00 AM - 7:00 PM ET, with every other Saturday required. Associates scheduled to work a Saturday will receive one weekday off during that workweek.
Req Benefits:
EverBank, N.A. is committed to the well-being of its associates. That's why we offer a comprehensive Total Rewards package commensurate with the position and job-related qualifications, skills and knowledge. The Company's comprehensive Total Rewards package provides choice and flexibility and respects differences. The following benefits are available through the Company:
- Medical, dental, vision & HSA/FSA
- 401(k) savings
- Paid holidays & generous PTO
- Additional wellness & voluntary benefits
Additional Company-provided benefit options (subject to plan terms):
- Tuition reimbursement
- Commuter Benefits
- Life and Disability Insurance
Compensation: $25 - $25
Additional Details :
EverBank, N.A. is a nationwide specialty bank providing high-value products and services to consumer and commercial clients nationwide. As a pioneer in online banking, we offer convenient digital access for clients 24/7, in addition to phone banking services and a network of financial centers.
The Company's commitment is to deliver to our clients high-performing, high-yield solutions backed by exceptional service, always giving them the advantage they expect, to make the most of their money.
VEVRAA Federal Contractor
Member FDIC
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Find JobsContact Center Supervisor Job Market
Who's Hiring
Top Industries Hiring
- Technology & Software
- Banking & Financial Services
- Energy
- Fintech
- Education
What Employers Look For
The qualifications that appear most often in contact center supervisor jobs.
- 2 or more years supervising agents in a contact center environment
- Experience managing key metrics such as CSAT, AHT, FCR, and schedule adherence
- Proficiency with workforce management software and ACD or telephony platforms
- Demonstrated ability to coach, develop, and performance-manage front-line agents
- Associate or bachelor's degree in business, communications, or a related field preferred
- Familiarity with quality assurance frameworks and call monitoring processes
Tips for Your Contact Center Supervisor Job Search
Quantify your team leadership results
Hiring managers want numbers, not duties. Pull your average team size, attrition rate you maintained, CSAT scores you owned, and any handle-time improvements you drove. Contact center supervisors who lead with metrics move further in screening than those who list responsibilities.
Match your resume to the queue type
Inbound customer service, outbound collections, technical support, and blended queues each have different KPIs and workflows. Tailor your resume headline and bullet points to the queue type in each job posting so reviewers see relevant experience immediately.
Apply early to roles that fit
Migrate Mate lists contact center supervisor openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Get WFM and QA certifications before applying
Many postings explicitly require or prefer credentials in workforce management platforms or quality assurance methodology. Earning a recognized WFM or QA certification before you apply signals hands-on operational readiness, not just supervisory experience, and clears a common screening filter.
Prepare scenario answers around escalations
Interviewers for contact center supervisor roles almost always ask how you handle agent escalations, irate customers, and missed SLA targets. Prepare two or three specific stories using situation, action, and outcome before your first phone screen, not after.
Negotiate schedule coverage into your offer
Contact center supervisor roles often include rotating shifts, weekend coverage, or on-call requirements that affect your quality of life. Clarify shift expectations before you accept, and if flexibility matters to you, raise it in the offer stage rather than the first week.
Contact Center Supervisor Jobs: Frequently Asked Questions
Which companies are hiring the most contact center supervisors?
The most active employers for contact center supervisors right now are PwC, ITCON Services, and Northwest Bank, and the most openings are in California, Texas, and Florida, based on current listings on Migrate Mate as of November 2026. Healthcare, financial services, and telecommunications organizations tend to maintain the largest ongoing demand for this role.
How many contact center supervisor jobs are remote?
About 70% of contact center supervisor openings are fully remote or hybrid as of November 2026, with the highest remote share in roles overseeing virtual or cloud-based support teams. Quality assurance supervisors and workforce management supervisors tend to have the most location flexibility, while supervisors managing on-site agent floors are typically required to be on premises.
How do you become a contact center supervisor?
Start as a front-line agent and build a consistent performance record in metrics like CSAT, first-call resolution, and schedule adherence. Take on informal coaching or floor support duties to demonstrate leadership readiness. Pursue workforce management or quality assurance training, then apply internally for team lead or supervisor openings before targeting external roles.
Can you get hired as a contact center supervisor without prior supervisory experience?
Yes, especially if you held a team lead, floor support, or subject matter expert role in a contact center. Employers hiring first-time supervisors focus on your agent performance history, your ability to coach peers, and your familiarity with the metrics the team is accountable for. A strong internal promotion history or relevant QA or WFM experience can substitute for a formal supervisory title.
What does the contact center supervisor interview process look like?
Most processes start with a recruiter phone screen focused on your team size, the metrics you managed, and your availability for shift coverage. A hiring manager interview follows, centered on scenario questions about escalations, underperforming agents, and missed targets. Some employers add a final round with an operations director or a written exercise where you review a sample scorecard and explain how you would coach the agent.
Where can I find and apply to contact center supervisor jobs?
You can find and apply to contact center supervisor jobs on Migrate Mate, which lists current openings from employers across the United States. Search for roles that match your queue type, industry, and seniority level, then apply directly to each listing that fits your background.
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