Customer Solutions Representative Jobs
Customer Solutions Representative jobs are open across telecommunications, financial services, healthcare, software, and retail, from entry-level to senior and team lead, with specializations in technical support, account retention, and enterprise onboarding. See the openings below and apply to the ones that match your experience.
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Trinity Metro has an immediate opening for a Customer Support & Solutions Representative. The incumbent in this position will provide accurate information to the public about Trinity Metro services. Performing under the general direction of the Customer Relations Manager. The incumbent provides information on routes and schedules for Bus, Rail and On Demand services as well as takes reservations for On Demand Paratransit service. The incumbent exercises judgment and direction in situations involving sensitive and delicate problems.
This position's responsibilities include:
- Answer questions concerning schedules of buses, trains and on demand service via telephone or in person.
- Return lost and found items.
- Provide routine information to the public
- Receive complaints and commendations from customers.
- Take pertinent information and relay it to the appropriate departments.
- Gather, organize, and mail information about Trinity Metro to citizens.
- Handles public in a courteous, efficient manner and be sensitive to their needs.
- Prepare oral and written reports including: memos, customer complaints forms, etc.
- Read MAPSCO to determine destination and best routes; rides bus to learn routes and schedules of services.
ADDITIONAL REQUIREMENTS
PART TIME POSITION:
- 8am to 1pm, 5 days a week; will work weekends with two days off during the week
EXPERIENCE
One year of customer service-related work preferably in telephone answering operations.
EDUCATION
High School diploma or G.E.D. equivalent.
Any combination of experience, training, and/or education that provides the required knowledge, abilities, and skills will substitute for the required education.
Trinity Metro is an Equal Employment/Affirmative Action Employer.
Trinity Metro has an immediate opening for a Customer Support & Solutions Representative. The incumbent in this position will provide accurate information to the public about Trinity Metro services. Performing under the general direction of the Customer Relations Manager. The incumbent provides information on routes and schedules for Bus, Rail and On Demand services as well as takes reservations for On Demand Paratransit service. The incumbent exercises judgment and direction in situations involving sensitive and delicate problems.
This position's responsibilities include:
- Answer questions concerning schedules of buses, trains and on demand service via telephone or in person.
- Return lost and found items.
- Provide routine information to the public
- Receive complaints and commendations from customers.
- Take pertinent information and relay it to the appropriate departments.
- Gather, organize, and mail information about Trinity Metro to citizens.
- Handles public in a courteous, efficient manner and be sensitive to their needs.
- Prepare oral and written reports including: memos, customer complaints forms, etc.
- Read MAPSCO to determine destination and best routes; rides bus to learn routes and schedules of services.
ADDITIONAL REQUIREMENTS
PART TIME POSITION:
- 8am to 1pm, 5 days a week; will work weekends with two days off during the week
EXPERIENCE
One year of customer service-related work preferably in telephone answering operations.
EDUCATION
High School diploma or G.E.D. equivalent.
Any combination of experience, training, and/or education that provides the required knowledge, abilities, and skills will substitute for the required education.
Trinity Metro is an Equal Employment/Affirmative Action Employer.
Customer Solutions Representative Jobs by Experience Level
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Find JobsCustomer Solutions Representative Job Market
Who's Hiring
- Shentel10
- STONEFLY1
- Spectrum1
- Caterpillar1
- The Hillman1
Top Industries Hiring
- Insurance
What Employers Look For
The qualifications that appear most often in customer solutions representative jobs.
- One to three years of customer service or client-facing support experience
- Proficiency with CRM platforms such as Salesforce or ServiceNow
- Strong verbal and written communication skills across phone, chat, and email
- Ability to handle escalations and resolve complaints within defined SLAs
- High school diploma or equivalent required, associate or bachelor's degree preferred
- Familiarity with ticketing systems and basic troubleshooting or case documentation workflows
Tips for Your Customer Solutions Representative Job Search
Tailor your resume to resolution metrics
Hiring managers for customer solutions representative roles scan for measurable outcomes. Swap vague phrases like 'helped customers' for specific results: ticket resolution rates, customer satisfaction scores, or case volume you handled consistently.
Apply early to roles that fit
Migrate Mate lists customer solutions representative openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Highlight channel-specific experience upfront
Many postings specify phone, chat, or email as the primary channel. If your background is chat-heavy, say so explicitly in your summary. Recruiters filter by channel fluency faster than by years of experience.
Match keywords to the job description exactly
Applicant tracking systems screen for terms like 'case management', 'CRM', 'escalation handling', and 'SLA compliance'. Pull exact phrases from the posting and work them naturally into your resume before you apply.
Prepare a structured conflict resolution story
Interviewers almost always ask how you handled an angry or difficult customer. Practice a concise story using the situation, your action, and the outcome. Vague answers are the most common reason candidates stall at the final round.
Negotiate total comp, not just base pay
Customer solutions representative offers often include shift differentials, performance bonuses, or remote stipends that aren't listed upfront. Ask for the full compensation breakdown during your offer conversation before you accept or decline.
Customer Solutions Representative Jobs: Frequently Asked Questions
Which companies are hiring the most customer solutions representatives?
The companies hiring the most customer solutions representatives right now include Shentel, STONEFLY, and Spectrum, with the largest share of openings in Virginia, Texas, and West Virginia, based on current listings on Migrate Mate as of November 2026. Telecommunications, financial services, and enterprise software companies tend to post the highest volume of these roles year-round.
How many customer solutions representative jobs are remote?
About 100% of customer solutions representative openings are fully remote or hybrid as of November 2026, reflecting strong employer demand for distributed support teams. Roles focused on chat and email support tend to offer remote arrangements most frequently, while phone-heavy or enterprise account positions are more likely to require on-site or hybrid schedules.
How do you become a customer solutions representative?
Start by building experience in any customer-facing role, such as retail, hospitality, or general call center work, to develop communication and de-escalation skills. From there, learn a major CRM platform, practice documenting cases clearly, and pursue an entry-level customer solutions or support role. Demonstrating consistent resolution quality and low escalation rates is what moves candidates into stronger positions quickly.
Can you get hired as a customer solutions representative with little experience?
Yes, many customer solutions representative roles are open to candidates with limited formal experience if you can show strong communication skills and a service mindset. Emphasize any time you resolved a problem for someone under pressure, whether in a retail job, volunteer work, or a school setting. Certifications in customer service fundamentals or CRM basics can also offset a thin work history for entry-level postings.
What does the customer solutions representative interview process look like?
Most interviews start with a phone screen focused on your availability, communication style, and basic customer service experience. A video or in-person round typically follows, where interviewers use behavioral questions to assess how you handle conflict, manage workload, and document resolutions. Some employers add a short role-play scenario or a CRM walkthrough to test practical skills before extending an offer.
Where can I find and apply to customer solutions representative jobs?
You can find and apply to customer solutions representative jobs on Migrate Mate, which lists current openings from across the United States. Search for roles that match your experience level and preferred work arrangement, then apply directly to each listing that fits.
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