Resolution Coordinator Jobs
Resolution Coordinator jobs are open across healthcare, insurance, financial services, and government agencies, from entry-level to senior and team-lead roles, with specializations in claims resolution, patient accounts, and customer dispute management. Scan the live roles below and apply to whichever ones fit.
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Showing 5 of 6+ Resolution Coordinator jobs
Join our team and help make a meaningful difference in the lives of individuals and families in our community!
At Catholic Charities of Delaware, Otsego & Schoharie Counties, we are dedicated to strengthening our communities and helping individuals navigate life's challenges. When you join our team, you become part of an organization committed to compassion, service, and positive change. We take pride in the work we do and the impact we make every day.
As the Program Coordinator for the Dispute Resolution Center (DRC), you will help individuals resolve conflicts through mediation and other dispute resolution services. You will coordinate cases, support mediators, maintain accurate documentation, and help ensure that services run smoothly and effectively.
Key Responsibilities
- Obtain and maintain mediator certification in accordance with program requirements.
- Conduct client intake, screening, and case management for dispute resolution cases.
- Prepare and provide mediators with the necessary paperwork, case information, and instructions before scheduled sessions.
- Collect and organize all required documentation following mediation, conciliation, arbitration, or other case resolutions.
- Communicate regularly with the DRC Program Director regarding program updates, challenges, and opportunities for improvement.
- Support mediator candidates by assisting with observations, mentoring, and apprenticeship activities.
- Provide coverage for other DRC Coordinators as needed during absences.
- Assist with case coordination across other program service areas when necessary.
Compensation
- Hourly Pay: $22.00 per hour
Work Schedule
- Monday–Wednesday and Friday: 8:30 a.m.–4:00 p.m.
- Thursday: 8:30 a.m.–6:30 p.m.
- Occasional Saturday or Sunday work may be required.
Work Location & Outreach
This position is based in Richmondville for 2.5 days per week, with the remaining 2.5 days dedicated to outreach in Otsego and Chenango Counties. Travel between locations is required to support community needs and ensure access to dispute resolution services.
Qualifications
- Associate degree in Human Services or a related field.
- Less than one year of experience working with diverse populations.
- Valid driver's license, current vehicle insurance and registration, and access to a reliable vehicle.
We value work-life balance and offer some stellar benefits:
-
For benefit-eligible positions:
- Health/Dental/Vision/Life Insurance
- Retirement planning options
- Generous Time Off (as an eligible employee, you will accrue up to 23 days off in your first year, based on your standard work day)
- Click here to view our benefit brochure!
- A diverse and inclusive work environment
- Employee Assistance Program
- Employee Discounts (movie tickets, hotels, flights, amusement parks, etc.)
- Exciting referral bonuses
- Ongoing training and development
- Recognition and Awards
- Career Growth
- A collaborative team culture
Join our team and help make a meaningful difference in the lives of individuals and families in our community!
At Catholic Charities of Delaware, Otsego & Schoharie Counties, we are dedicated to strengthening our communities and helping individuals navigate life's challenges. When you join our team, you become part of an organization committed to compassion, service, and positive change. We take pride in the work we do and the impact we make every day.
As the Program Coordinator for the Dispute Resolution Center (DRC), you will help individuals resolve conflicts through mediation and other dispute resolution services. You will coordinate cases, support mediators, maintain accurate documentation, and help ensure that services run smoothly and effectively.
Key Responsibilities
- Obtain and maintain mediator certification in accordance with program requirements.
- Conduct client intake, screening, and case management for dispute resolution cases.
- Prepare and provide mediators with the necessary paperwork, case information, and instructions before scheduled sessions.
- Collect and organize all required documentation following mediation, conciliation, arbitration, or other case resolutions.
- Communicate regularly with the DRC Program Director regarding program updates, challenges, and opportunities for improvement.
- Support mediator candidates by assisting with observations, mentoring, and apprenticeship activities.
- Provide coverage for other DRC Coordinators as needed during absences.
- Assist with case coordination across other program service areas when necessary.
Compensation
- Hourly Pay: $22.00 per hour
Work Schedule
- Monday–Wednesday and Friday: 8:30 a.m.–4:00 p.m.
- Thursday: 8:30 a.m.–6:30 p.m.
- Occasional Saturday or Sunday work may be required.
Work Location & Outreach
This position is based in Richmondville for 2.5 days per week, with the remaining 2.5 days dedicated to outreach in Otsego and Chenango Counties. Travel between locations is required to support community needs and ensure access to dispute resolution services.
Qualifications
- Associate degree in Human Services or a related field.
- Less than one year of experience working with diverse populations.
- Valid driver's license, current vehicle insurance and registration, and access to a reliable vehicle.
We value work-life balance and offer some stellar benefits:
-
For benefit-eligible positions:
- Health/Dental/Vision/Life Insurance
- Retirement planning options
- Generous Time Off (as an eligible employee, you will accrue up to 23 days off in your first year, based on your standard work day)
- Click here to view our benefit brochure!
- A diverse and inclusive work environment
- Employee Assistance Program
- Employee Discounts (movie tickets, hotels, flights, amusement parks, etc.)
- Exciting referral bonuses
- Ongoing training and development
- Recognition and Awards
- Career Growth
- A collaborative team culture
Resolution Coordinator Jobs by Experience Level
See All 6 Resolution Coordinator Jobs
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Find Resolution Coordinator JobsResolution Coordinator Job Market
Who's Hiring
What Employers Look For
The qualifications that appear most often in resolution coordinator jobs.
- One to three years of experience in claims, collections, billing, or customer dispute resolution
- Proficiency with case management or ticketing systems such as Salesforce Service Cloud or similar platforms
- Strong written and verbal communication skills for documenting and explaining resolution decisions
- Knowledge of relevant compliance frameworks such as HIPAA, FDCPA, or state insurance regulations
- Associate or bachelor's degree in business, healthcare administration, or a related field
- Ability to manage a high-volume caseload while meeting response time and quality standards
Tips for Your Resolution Coordinator Job Search
Tailor your resume to resolution workflows
Hiring managers for resolution coordinator roles scan for specific process language: dispute lifecycle management, escalation handling, and case closure rates. Replace generic customer service bullet points with concrete examples of how you moved a case from open to resolved.
Highlight compliance and documentation skills
Many resolution coordinator postings require familiarity with regulatory guidelines and strict recordkeeping. Call out any experience maintaining audit-ready case notes, following HIPAA protocols, or adhering to FDCPA rules, since these credentials separate you from general customer service applicants.
Apply early to roles that fit
Migrate Mate lists resolution coordinator openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Filter for industry-specific openings first
Resolution coordinator duties vary sharply between healthcare billing, insurance claims, and financial disputes. Prioritize postings in the industry where your case management experience is deepest, since cross-industry transfers often face an experience gap at the screening stage.
Prepare scenario answers for de-escalation questions
Interviewers almost always ask how you handled an angry or uncooperative account holder. Prepare two or three specific examples that walk through your listening approach, the resolution you reached, and how long the case took to close.
Negotiate by anchoring to resolution metrics
When discussing compensation, reference measurable outcomes from your case history, such as average time-to-resolution or first-contact resolution rates. Concrete performance data shifts the conversation from title-based pay scales to demonstrated value.
Resolution Coordinator Jobs: Frequently Asked Questions
Which companies are hiring the most resolution coordinators?
Children's Healthcare of Atlanta, Servpro Industries, and Arizona Priority Care are hiring the most resolution coordinators right now, with openings concentrated in Illinois, Georgia, and Arizona, based on current listings on Migrate Mate as of November 2026. Healthcare systems, insurance carriers, and large financial services firms consistently post the highest volumes of these roles.
How many resolution coordinator jobs are remote?
About 100% of resolution coordinator openings are fully remote or hybrid as of November 2026, reflecting strong employer comfort with phone- and system-based casework done off-site. Roles focused on insurance claims processing and financial dispute management tend to have the highest remote availability, while patient-facing healthcare billing positions more often require on-site presence.
How do you become a resolution coordinator?
Start by building experience in a customer-facing role that involves resolving complaints or managing accounts, such as collections, billing support, or claims intake. From there, develop familiarity with case management systems and the compliance rules relevant to your target industry. Applying for coordinator titles that list one to two years of experience as the minimum requirement is a practical next step once you have that foundation.
Can you get a resolution coordinator job with little or no experience?
Some entry-level resolution coordinator postings accept candidates coming directly from customer service, retail banking, or medical billing roles, even without a formal coordinator title on their resume. Emphasize any experience you have documenting case details, following up on open issues, or working through a complaint process from intake to close. Roles at smaller healthcare practices or regional insurance offices tend to have more flexible experience requirements than large enterprise employers.
What does the resolution coordinator interview process look like?
Most resolution coordinator interviews run two to three rounds. The first is typically a phone screen covering your background and comfort with high-volume caseloads. A second round often includes behavioral questions focused on de-escalation and documentation habits, and some employers add a short written or scenario-based exercise to assess how you structure a resolution response. References are commonly checked before an offer is extended.
Where can I find and apply to resolution coordinator jobs?
You can find and apply to resolution coordinator jobs on Migrate Mate, which lists current openings from across the United States. Search for roles that match your industry background and experience level, then apply directly to each listing that fits your situation.
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Find roles that match your experience and apply in just a few clicks.
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