Client Success Consultant Jobs
Client Success Consultant jobs are open across SaaS, financial services, healthcare technology, and enterprise software, at every level from associate to senior and director, with specializations in onboarding, renewals, and strategic account growth. Scan the live roles below and apply to whichever ones fit.
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Job Description
Fragomen WorkRight’s Client Success position will provide you with the opportunity to make an immediate impact on our business, as well as offering training, development, and long-term growth opportunities. Providing world class client service and industry leading technology solutions, to support our clients.
As a subject matter expert (SME) in I-9 Employment Eligibility, E-Verify, Fragomen WorkRight’s I-9 Service Center and other SaaS programs. , ou will work in an exciting, dynamic, and challenging atmosphere with people who are passionate about WorkRight , and our technology solutions. You will have the opportunity to interact professionally with WorkRight ’s clients from various industry sectors across the country.
Fragomen WorkRight’s I-9 Service Center is the first and preeminent I-9 SaaS and fully managed solution in the industry . Our product is continuously updated and optimized to be flexible and allow clients automate , streamline, and improve the compliance of their I-9 programs . In this opportunity, you will work with a group of smart, motivated, and diverse individuals to learn new skills and gain knowledge surrounding I-9 management and compliance.
The Client Success Senior Analyst/Consultant supports the Client Success Supervisor s in managing a portfolio of clients throughout the implementation, onboarding, compliance, and account management lifecycle. This role serves as a key operational and client-facing resource, helping to coordinate client deliverables, maintain documentation, support reporting and compliance activities, and ensure exceptional client service. They also support fellow CS team members with knowledge/troubleshooting.
Working closely with the Client Success Supervisor s , the Client Success Analyst collaborates with internal teams including Technology, Legal, Product Development, and Help Desk to support client needs, drive operational excellence, and contribute to client satisfaction and retention.
Key Responsibilities
Client Implementation & Account Management Support
Support the Client Success Supervisor s in managing a portfolio of standard and premium clients.
Assist with client implementations, onboarding activities, and ongoing account management tasks.
Serve as a secondary point of contact for client inquiries and operational matters.
Coordinate internal resources and follow up on client requests to ensure timely resolution.
Help monitor client health, identify risks, and support initiatives to improve client satisfaction and retention.
Requirements Articulation & Documentation Management
Gather and document client requirements and business needs.
Translate client requirements into procedures, support workflows, and operational instructions for Help Desk and/or Special Projects .
Maintain client-specific documentation, policies, playbooks, and service guides.
Ensure documentation remains current and aligned with service expectations and contractual requirements.
Client Liaison & Compliance Management
Support communication between clients and internal stakeholders, including Technology, Legal, Product, and Management teams.
Assist with E-Verify compliance management, notifications, and client communications.
Track compliance-related activities and escalate issues as appropriate .
Partner with the Client Success Supervisor to address client concerns and ensure adherence to regulatory and company requirements.
Client Reporting & Business Review Support
Help repare meeting agendas, materials, minutes, and action-item follow-up for client meetings.
Assist in the creation and delivery of Quarterly Business Reviews (QBRs), Monthly Client Reviews (MCRs), Annual Business Reviews (ABRs), and other client reporting.
User Acceptance Testing
Participate in User Acceptance Testing (UAT) initiatives supporting Client Success and Product Development.
Validate enhancements and document testing results.
Maintain and update client-facing and internal user guides, training materials, and knowledge base content.
Support adoption of new processes, products, and features.
Leverage your valuable skills and experience to make an impact at Fragomen:
Bachelor’s degree, Associate’s degree or professional certification preferred
Ideally 4-5 years experience within the I- 9- space
Possess strong knowledge of I-9 procedural requirements and client processes.
A superior client service mindset, attention to detail and desire to achieve a high level of productivity
Experience using various computer systems, including Microsoft ’s suite, ServiceNow, GSuite , etc.
Ability to multi-task in a fast-paced environment with competing demands
Excellent written and verbal communication skills, including the ability to proofread documents, draft fluent prose, and avoid grammatical mistakes
Ability to contribute to positive work environment, effectively collaborate and promote teamwork
Benefits:
At Fragomen, we know that great people make a great organization. We value our people and offer employees a broad range of benefits which includes:
- 22 PTO days + Federal holidays
- Medical, Dental, and Vision plans + FSA & HSA Plans
- 401K plan, with company matching
All offers and/or employment contracts are contingent upon the successful completion of the Firm’s pre-employment screening process. This process may include verifying the candidate’s identity, confirming legal authorization to work in the offered position’s location, and conducting a comprehensive background check, where permitted by local regulations. We use limited AI‑assisted tools for administrative screening purposes only - never for decision‑making. All hiring decisions are made by people. Applicants may have rights to information and explanations regarding the use of such tools, or request human review, as required by applicable regional laws.
Job Description
Job Description
Fragomen WorkRight’s Client Success position will provide you with the opportunity to make an immediate impact on our business, as well as offering training, development, and long-term growth opportunities. Providing world class client service and industry leading technology solutions, to support our clients.
As a subject matter expert (SME) in I-9 Employment Eligibility, E-Verify, Fragomen WorkRight’s I-9 Service Center and other SaaS programs. , ou will work in an exciting, dynamic, and challenging atmosphere with people who are passionate about WorkRight , and our technology solutions. You will have the opportunity to interact professionally with WorkRight ’s clients from various industry sectors across the country.
Fragomen WorkRight’s I-9 Service Center is the first and preeminent I-9 SaaS and fully managed solution in the industry . Our product is continuously updated and optimized to be flexible and allow clients automate , streamline, and improve the compliance of their I-9 programs . In this opportunity, you will work with a group of smart, motivated, and diverse individuals to learn new skills and gain knowledge surrounding I-9 management and compliance.
The Client Success Senior Analyst/Consultant supports the Client Success Supervisor s in managing a portfolio of clients throughout the implementation, onboarding, compliance, and account management lifecycle. This role serves as a key operational and client-facing resource, helping to coordinate client deliverables, maintain documentation, support reporting and compliance activities, and ensure exceptional client service. They also support fellow CS team members with knowledge/troubleshooting.
Working closely with the Client Success Supervisor s , the Client Success Analyst collaborates with internal teams including Technology, Legal, Product Development, and Help Desk to support client needs, drive operational excellence, and contribute to client satisfaction and retention.
Key Responsibilities
Client Implementation & Account Management Support
Support the Client Success Supervisor s in managing a portfolio of standard and premium clients.
Assist with client implementations, onboarding activities, and ongoing account management tasks.
Serve as a secondary point of contact for client inquiries and operational matters.
Coordinate internal resources and follow up on client requests to ensure timely resolution.
Help monitor client health, identify risks, and support initiatives to improve client satisfaction and retention.
Requirements Articulation & Documentation Management
Gather and document client requirements and business needs.
Translate client requirements into procedures, support workflows, and operational instructions for Help Desk and/or Special Projects .
Maintain client-specific documentation, policies, playbooks, and service guides.
Ensure documentation remains current and aligned with service expectations and contractual requirements.
Client Liaison & Compliance Management
Support communication between clients and internal stakeholders, including Technology, Legal, Product, and Management teams.
Assist with E-Verify compliance management, notifications, and client communications.
Track compliance-related activities and escalate issues as appropriate .
Partner with the Client Success Supervisor to address client concerns and ensure adherence to regulatory and company requirements.
Client Reporting & Business Review Support
Help repare meeting agendas, materials, minutes, and action-item follow-up for client meetings.
Assist in the creation and delivery of Quarterly Business Reviews (QBRs), Monthly Client Reviews (MCRs), Annual Business Reviews (ABRs), and other client reporting.
User Acceptance Testing
Participate in User Acceptance Testing (UAT) initiatives supporting Client Success and Product Development.
Validate enhancements and document testing results.
Maintain and update client-facing and internal user guides, training materials, and knowledge base content.
Support adoption of new processes, products, and features.
Leverage your valuable skills and experience to make an impact at Fragomen:
Bachelor’s degree, Associate’s degree or professional certification preferred
Ideally 4-5 years experience within the I- 9- space
Possess strong knowledge of I-9 procedural requirements and client processes.
A superior client service mindset, attention to detail and desire to achieve a high level of productivity
Experience using various computer systems, including Microsoft ’s suite, ServiceNow, GSuite , etc.
Ability to multi-task in a fast-paced environment with competing demands
Excellent written and verbal communication skills, including the ability to proofread documents, draft fluent prose, and avoid grammatical mistakes
Ability to contribute to positive work environment, effectively collaborate and promote teamwork
Benefits:
At Fragomen, we know that great people make a great organization. We value our people and offer employees a broad range of benefits which includes:
- 22 PTO days + Federal holidays
- Medical, Dental, and Vision plans + FSA & HSA Plans
- 401K plan, with company matching
All offers and/or employment contracts are contingent upon the successful completion of the Firm’s pre-employment screening process. This process may include verifying the candidate’s identity, confirming legal authorization to work in the offered position’s location, and conducting a comprehensive background check, where permitted by local regulations. We use limited AI‑assisted tools for administrative screening purposes only - never for decision‑making. All hiring decisions are made by people. Applicants may have rights to information and explanations regarding the use of such tools, or request human review, as required by applicable regional laws.
Client Success Consultant Jobs by Experience Level
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Who's Hiring
What Employers Look For
The qualifications that appear most often in client success consultant jobs.
- Two or more years of client-facing experience in SaaS or technology services
- Proficiency with CRM platforms and customer health-score tools
- Demonstrated ability to manage a portfolio of accounts and drive renewals
- Strong written and verbal communication skills for executive-level stakeholders
- Experience building and delivering business reviews or success plans
- Bachelor's degree in business, communications, or a related field
Tips for Your Client Success Consultant Job Search
Quantify retention outcomes on your resume
Client success roles live and die by retention and expansion numbers. Replace vague claims with concrete outcomes: net revenue retention improved, churn reduced, renewal rates lifted. Hiring managers in this field scan for those figures fast.
Apply early to roles that fit
Migrate Mate lists client success consultant openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Tailor your resume to each product tier
A consultancy selling to enterprise IT teams expects different language than one selling to SMB founders. Mirror the customer segment in the job description, whether that is mid-market, enterprise, or commercial, to signal you understand the motion.
Prepare a portfolio of QBR materials
Many client success consultant interviews include a presentation round. Having a sanitized quarterly business review deck or account health scorecard ready to walk through shows you already operate at the level the role demands.
Demonstrate CRM and health-score fluency in interviews
Interviewers frequently ask how you track account health. Name the specific tools you have used, describe how you built or interpreted health scores, and explain how those signals drove your outreach priority. Vague answers here cost offers.
Negotiate on scope, not just base pay
Client success consultant compensation often includes variable pay tied to renewal or expansion targets. Before accepting, clarify exactly how that variable is calculated and what a realistic attainment looks like, so the full package is comparable across offers.
Client Success Consultant Jobs: Frequently Asked Questions
Which companies are hiring the most client success consultants?
The most active employers for client success consultants right now are Visa, Intapp, and Fragomen, and the most openings are in Georgia, New York, and North Carolina, based on current listings on Migrate Mate as of November 2026. SaaS companies and enterprise software vendors consistently make up the largest share of open roles.
How many client success consultant jobs are remote?
About 100% of client success consultant openings are fully remote or hybrid as of November 2026, reflecting how broadly distributed client bases have become. Roles focused on digital onboarding and tech-touch account management tend to be the most remote, while high-touch enterprise and professional-services accounts more often require on-site or regional presence.
How do you become a client success consultant?
Start by building experience in a client-facing role such as account coordination, support, or inside sales, where you practice managing relationships and resolving problems under pressure. From there, move into an associate client success role, learn to run business reviews and track account health metrics, and develop fluency with CRM tools. Demonstrating measurable retention or expansion outcomes in each role accelerates the path to a full consultant title.
Can you get a client success consultant job with little experience?
Yes, many companies hire into associate or junior client success consultant roles with one to two years of customer-facing work, even outside tech. Candidates from support, retail, or hospitality backgrounds who can show they resolved complex customer problems and built trust over time are competitive. Highlighting any exposure to subscription products, renewals, or upsell conversations strengthens an application significantly at the entry level.
What does the client success consultant interview process look like?
Most processes run three to five rounds. An initial screen with a recruiter focuses on background and motivation. A hiring manager conversation digs into how you manage accounts and handle at-risk clients. A panel or cross-functional round often includes a mock business review or case study where you present a renewal strategy. Final rounds may involve senior leadership and reference checks before an offer is extended.
Where can I find and apply to client success consultant jobs?
You can find and apply to client success consultant jobs on Migrate Mate, which lists current openings from across the United States. Search the roles available, find the ones that match your experience and target industry, and apply directly to each listing that fits.
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