Member Experience Specialist Jobs
Member Experience Specialist jobs are open across health insurance, credit unions, and SaaS companies, with specializations in onboarding, retention, and benefits support, at every level from associate to senior and team lead. Scan the live roles below and apply to whichever ones fit.
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THE PARK AT 14TH
Washington, DC • Upscale Dining • Nightlife • Private Events
NOW HIRING
Member Relations & Guest Experience Manager
$80,000 – $130,000 annually | Based on experience & performance
This isn't hospitality as usual.
At The Park at 14th, we create moments people remember — where elevated dining, vibrant nightlife, and unforgettable private events come together under one roof. Our guests don't just visit — they belong.
We're looking for a polished, people-first leader who knows how to turn presence into influence, and interactions into long-term loyalty. This role goes beyond managing guests — it's about owning relationships, driving retention, and using data to elevate every experience.
If you can make every high-profile guest feel like the most important person in the room — and turn that connection into lasting engagement — this role is for you.
What You'll Own
Guest & Member Experience
- Act as the primary point of contact for members and VIP guests across dining, nightlife, and private events
- Build and nurture authentic, long-term relationships with high-value guests and regulars
- Anticipate needs, manage expectations, and resolve concerns with professionalism and urgency
- Maintain a confident, polished presence that reflects the brand at all times
Client Intelligence & Data Strategy (Core Function)
This is what sets this role apart.
You will transform every guest interaction into meaningful insight:
- Capture and maintain detailed guest profiles — preferences, visit history, spend behavior, and key milestones
- Build and manage a robust CRM database, segmenting guests by value, frequency, and growth potential
- Identify VIPs, high-potential members, and win-back opportunities
- Deliver insights that enable teams to provide personalized, anticipatory service
- Analyze trends to uncover loyalty gaps and revenue opportunities
- Partner with leadership to convert one-time guests into repeat, high-value members
Member Development & Retention
- Oversee member reservations and special requests with white-glove precision
- Re-engage lapsed members and cultivate high-potential relationships
- Collaborate with operations, culinary, and events teams to ensure seamless execution
- Identify and convert prospective members through targeted, personalized outreach
Who You Are
- You command a room with confidence, warmth, and presence
- You understand that relationship-building is both emotional and data-driven
- You have experience in upscale hospitality, luxury service, nightlife, or events
- You're comfortable working with high-profile, celebrity, and VIP clientele with discretion
- You are detail-oriented and CRM-driven — every interaction matters, and you treat it that way
- You thrive under pressure, solve problems quickly, and follow through relentlessly
- You present yourself with professional polish — in appearance, communication, and mindset
What We Offer
- Competitive salary of $80,000–$130,000, with performance-based growth
- Health insurance benefits
- Parking provided
- Direct exposure to ownership and a clear path to senior leadership
- A role at the center of one of DC's most dynamic hospitality venues
- An environment where relationship-building and business impact go hand in hand
Ready to Own the Room?
Submit your resume along with a short introduction highlighting:
- Your experience in hospitality, events, or client-facing roles
- How you've used data and relationships to drive loyalty or revenue
The Park at 14th • Washington, DC
THE PARK AT 14TH
Washington, DC • Upscale Dining • Nightlife • Private Events
NOW HIRING
Member Relations & Guest Experience Manager
$80,000 – $130,000 annually | Based on experience & performance
This isn't hospitality as usual.
At The Park at 14th, we create moments people remember — where elevated dining, vibrant nightlife, and unforgettable private events come together under one roof. Our guests don't just visit — they belong.
We're looking for a polished, people-first leader who knows how to turn presence into influence, and interactions into long-term loyalty. This role goes beyond managing guests — it's about owning relationships, driving retention, and using data to elevate every experience.
If you can make every high-profile guest feel like the most important person in the room — and turn that connection into lasting engagement — this role is for you.
What You'll Own
Guest & Member Experience
- Act as the primary point of contact for members and VIP guests across dining, nightlife, and private events
- Build and nurture authentic, long-term relationships with high-value guests and regulars
- Anticipate needs, manage expectations, and resolve concerns with professionalism and urgency
- Maintain a confident, polished presence that reflects the brand at all times
Client Intelligence & Data Strategy (Core Function)
This is what sets this role apart.
You will transform every guest interaction into meaningful insight:
- Capture and maintain detailed guest profiles — preferences, visit history, spend behavior, and key milestones
- Build and manage a robust CRM database, segmenting guests by value, frequency, and growth potential
- Identify VIPs, high-potential members, and win-back opportunities
- Deliver insights that enable teams to provide personalized, anticipatory service
- Analyze trends to uncover loyalty gaps and revenue opportunities
- Partner with leadership to convert one-time guests into repeat, high-value members
Member Development & Retention
- Oversee member reservations and special requests with white-glove precision
- Re-engage lapsed members and cultivate high-potential relationships
- Collaborate with operations, culinary, and events teams to ensure seamless execution
- Identify and convert prospective members through targeted, personalized outreach
Who You Are
- You command a room with confidence, warmth, and presence
- You understand that relationship-building is both emotional and data-driven
- You have experience in upscale hospitality, luxury service, nightlife, or events
- You're comfortable working with high-profile, celebrity, and VIP clientele with discretion
- You are detail-oriented and CRM-driven — every interaction matters, and you treat it that way
- You thrive under pressure, solve problems quickly, and follow through relentlessly
- You present yourself with professional polish — in appearance, communication, and mindset
What We Offer
- Competitive salary of $80,000–$130,000, with performance-based growth
- Health insurance benefits
- Parking provided
- Direct exposure to ownership and a clear path to senior leadership
- A role at the center of one of DC's most dynamic hospitality venues
- An environment where relationship-building and business impact go hand in hand
Ready to Own the Room?
Submit your resume along with a short introduction highlighting:
- Your experience in hospitality, events, or client-facing roles
- How you've used data and relationships to drive loyalty or revenue
The Park at 14th • Washington, DC
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Find JobsMember Experience Specialist Job Market
Who's Hiring
- EoS Fitness21
- Industrious15
- AAA Mountain West6
- Verve, a Credit Union5
- Dover Federal Credit Union4
Top Industries Hiring
- Construction & Real Estate
- Technology & Software
What Employers Look For
The qualifications that appear most often in member experience specialist jobs.
- One to three years of customer or member-facing service experience in a relevant industry
- Proficiency with CRM platforms such as Salesforce, Zendesk, or similar ticketing systems
- Strong written and verbal communication skills for multi-channel member interactions
- Associate or bachelor's degree in business, communications, or a related field
- Ability to manage high-volume inbound contacts while maintaining quality and accuracy
- Familiarity with member data privacy practices and compliance standards like HIPAA or NCUA regulations
Tips for Your Member Experience Specialist Job Search
Tailor your resume to member outcomes
Member experience roles prioritize measurable impact on satisfaction and retention, not just task completion. Replace generic bullets like 'answered member inquiries' with outcomes like 'resolved escalated cases within two business days, reducing churn callbacks by improving first-contact resolution rates across your queue.'
Highlight CRM and ticketing tool fluency
Most job descriptions call out specific platforms like Salesforce Service Cloud, Zendesk, or HubSpot. Name the tools you've used in your resume's skills section and weave them into your work history bullets so recruiters can confirm hands-on experience without asking.
Apply early to roles that fit
Migrate Mate lists member experience specialist openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Target companies by member model type
Credit unions, insurance carriers, and subscription-based SaaS firms each define 'member experience' differently. Filter your search by industry so your cover letter can speak to their specific member lifecycle, whether that's loan onboarding, claims support, or renewal retention.
Prepare a scenario answer for escalations
Interviewers for member experience roles almost always ask how you handle an angry or confused member. Prepare a specific story using the situation, action, and result format, with a clear moment where you de-escalated and reached a resolution the member accepted.
Negotiate by citing member volume and complexity
When discussing compensation, anchor your ask to the scope of your work: the average number of members you supported daily, the complexity of issues you owned, and any queue metrics you improved. Concrete workload data justifies a higher offer far more effectively than tenure alone.
Member Experience Specialist Jobs: Frequently Asked Questions
Which companies are hiring the most member experience specialists?
The companies hiring the most member experience specialists right now include EoS Fitness, Industrious, and AAA Mountain West, with the largest share of openings in Texas, Florida, and California, based on current listings on Migrate Mate as of November 2026. Credit unions, regional health plans, and membership-based SaaS companies consistently post the highest volume of these roles.
How many member experience specialist jobs are remote?
About 44% of member experience specialist openings are fully remote or hybrid as of November 2026, reflecting strong employer appetite for distributed support teams. Roles focused on digital onboarding, chat-based support, and benefits enrollment tend to be the most remote-friendly, while positions tied to in-branch credit union operations typically require on-site presence.
How do you become a member experience specialist?
Start by building direct customer or member-facing experience in a service role, such as a call center, benefits coordinator, or client support position. Learn at least one major CRM or ticketing platform hands-on. Develop working knowledge of the industry you want to enter, whether that is financial services, health insurance, or SaaS, since member experience workflows vary significantly by sector. A two- or four-year degree in business or communications strengthens your application, but demonstrated service skills and tool proficiency matter most to hiring managers.
Can I get a member experience specialist job with little or no experience?
Yes, many employers hire candidates with limited direct experience if they can demonstrate strong communication skills and a service mindset. Entry-level and associate-tier postings often accept retail, hospitality, or volunteer work as qualifying background. Focus your resume on moments where you resolved a problem for a customer or member, and highlight any exposure to digital tools, ticketing systems, or member-facing platforms to offset the experience gap.
What does the member experience specialist interview process look like?
Most employers run two to three rounds, starting with a phone or video screen focused on your service background and communication style. A second round typically includes behavioral questions using the situation-action-result format, covering topics like handling escalations, managing competing priorities, and supporting members through complex processes. Some employers add a brief role-play exercise or written scenario to evaluate how you communicate under pressure before extending an offer.
Where can I find and apply to member experience specialist jobs?
You can find and apply to member experience specialist jobs on Migrate Mate, which lists current openings from across the United States in one place. Search the listings to find roles that match your experience level, industry preference, and location, then apply directly to each opening that fits your background.
See All 157+ Member Experience Specialist Jobs
Find roles that match your experience and apply in just a few clicks.
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