Customer Support Advisor Jobs
Customer Support Advisor jobs are open across fintech, healthcare, retail, telecommunications, and SaaS, from entry-level and associate roles to senior advisor and team lead positions, with specializations in technical support, billing, and customer success. Find a role that fits below and apply directly.
Find Customer Support Advisor JobsOverview
Showing 5 of 12+ Customer Support Advisor jobs
Location: Newark, OH
Reports to: Customer Service Manager
Shift: 1st Shift Monday - Friday
_____________________________________________________________________________
CUSTOMER SUPPORT ADVISOR
Build relationships. Solve problems. Shape the customer experience.
Make an impact every day. As a Customer Support Advisor, you'll be a trusted partner to our customers and a key player in creating a smooth, responsive experience from order entry through delivery. You'll connect customers with sales, planning, production, and supply chain teams to keep priorities moving and solve challenges quickly.
What You’ll Do
Be the Voice of the Customer
- Act as the primary point of contact for assigned customer accounts.
- Build strong partnerships by understanding customer goals, priorities, and business challenges.
- Create positive customer experiences through responsive communication and proactive support.
- Own customer inquiries, concerns, and account-related issues from start to finish.
- Investigate challenges, coordinate solutions, and keep customers informed every step of the way.
- Anticipate customer needs and address potential issues before they become problems.
- Process customer purchase orders accurately and efficiently.
- Confirm order details and manage customer interactions through customer portals.
- Review pricing, quantities, and delivery requirements to ensure accuracy and consistency.
- Provide timely updates on order status, production schedules, and deliveries.
- Partner with manufacturing, planning, logistics, procurement, and sales to support successful execution.
- Serve as the bridge between customers and internal operational teams.
- Coordinate consigned materials from suppliers and customers.
- Monitor inventory levels and help manage overstocks, shortages, and discrepancies.
- Help ensure materials are available to support customer demand.
- Partner with the Sample Department to coordinate requests, sample shipments, and product boards.
- Track sample activity and support timely follow-up.
- Identify opportunities to improve customer support processes and workflows.
- Bring forward ideas, share feedback, and contribute to a culture of innovation and operational excellence.
- Help elevate the customer experience through smarter, more efficient ways of working.
Required Qualifications
- 3–5 years of experience in customer service, account management, customer success, or a related customer-facing role.
- Strong proficiency with Microsoft Office, ERP systems, CRM platforms, and customer portals.
- Excellent organizational and multitasking skills, with the ability to manage competing priorities.
- A strong problem-solving mindset and close attention to detail.
- Clear, professional verbal and written communication skills.
- Ability to build trust and develop productive relationships with customers and internal partners.
- Experience with Infor SyteLine ERP.
- Bachelor’s degree or equivalent professional experience.
- Experience in a manufacturing, supply chain, or operations environment.
Customer-focused You build relationships and make it easy for customers to do business with us. Solutions-driven You stay curious, take ownership, and move challenges toward a resolution.
Adaptable You remain effective when priorities shift or new information emerges. Collaborative You enjoy connecting teams and working across functions.
Improvement-minded You look for smarter, simpler, and more effective ways to work. Balanced You bring urgency, accuracy, and professionalism to every interaction.
Benefits you can expect from Anomatic:
- Competitive Pay
- Career Growth
- 401K with Company Match, to help save for the future
- Paid Time Off to Enjoy Family or Hobbies
- DailyPay, to get your money faster
- Training, to help hone skills
- Many more!
#Anomatic1
Location: Newark, OH
Reports to: Customer Service Manager
Shift: 1st Shift Monday - Friday
_____________________________________________________________________________
CUSTOMER SUPPORT ADVISOR
Build relationships. Solve problems. Shape the customer experience.
Make an impact every day. As a Customer Support Advisor, you'll be a trusted partner to our customers and a key player in creating a smooth, responsive experience from order entry through delivery. You'll connect customers with sales, planning, production, and supply chain teams to keep priorities moving and solve challenges quickly.
What You’ll Do
Be the Voice of the Customer
- Act as the primary point of contact for assigned customer accounts.
- Build strong partnerships by understanding customer goals, priorities, and business challenges.
- Create positive customer experiences through responsive communication and proactive support.
- Own customer inquiries, concerns, and account-related issues from start to finish.
- Investigate challenges, coordinate solutions, and keep customers informed every step of the way.
- Anticipate customer needs and address potential issues before they become problems.
- Process customer purchase orders accurately and efficiently.
- Confirm order details and manage customer interactions through customer portals.
- Review pricing, quantities, and delivery requirements to ensure accuracy and consistency.
- Provide timely updates on order status, production schedules, and deliveries.
- Partner with manufacturing, planning, logistics, procurement, and sales to support successful execution.
- Serve as the bridge between customers and internal operational teams.
- Coordinate consigned materials from suppliers and customers.
- Monitor inventory levels and help manage overstocks, shortages, and discrepancies.
- Help ensure materials are available to support customer demand.
- Partner with the Sample Department to coordinate requests, sample shipments, and product boards.
- Track sample activity and support timely follow-up.
- Identify opportunities to improve customer support processes and workflows.
- Bring forward ideas, share feedback, and contribute to a culture of innovation and operational excellence.
- Help elevate the customer experience through smarter, more efficient ways of working.
Required Qualifications
- 3–5 years of experience in customer service, account management, customer success, or a related customer-facing role.
- Strong proficiency with Microsoft Office, ERP systems, CRM platforms, and customer portals.
- Excellent organizational and multitasking skills, with the ability to manage competing priorities.
- A strong problem-solving mindset and close attention to detail.
- Clear, professional verbal and written communication skills.
- Ability to build trust and develop productive relationships with customers and internal partners.
- Experience with Infor SyteLine ERP.
- Bachelor’s degree or equivalent professional experience.
- Experience in a manufacturing, supply chain, or operations environment.
Customer-focused You build relationships and make it easy for customers to do business with us. Solutions-driven You stay curious, take ownership, and move challenges toward a resolution.
Adaptable You remain effective when priorities shift or new information emerges. Collaborative You enjoy connecting teams and working across functions.
Improvement-minded You look for smarter, simpler, and more effective ways to work. Balanced You bring urgency, accuracy, and professionalism to every interaction.
Benefits you can expect from Anomatic:
- Competitive Pay
- Career Growth
- 401K with Company Match, to help save for the future
- Paid Time Off to Enjoy Family or Hobbies
- DailyPay, to get your money faster
- Training, to help hone skills
- Many more!
#Anomatic1
Customer Support Advisor Jobs by Experience Level
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Find Customer Support Advisor JobsCustomer Support Advisor Job Market
Who's Hiring
What Employers Look For
The qualifications that appear most often in customer support advisor jobs.
- 1-2 years of customer-facing experience in a support or service role
- Proficiency with CRM or ticketing platforms such as Zendesk or Salesforce Service Cloud
- Strong written and verbal communication skills across phone, chat, and email
- Ability to meet first-contact resolution and customer satisfaction targets
- Experience de-escalating difficult customer interactions
- High school diploma or equivalent required, associate or bachelor's degree preferred
Tips for Your Customer Support Advisor Job Search
Tailor your resume to each channel
Customer support advisor roles differ sharply by channel. A phone-heavy role values call-handling metrics, while a chat or email role prizes written tone and queue management. Customize your resume to reflect the primary channel in each job listing.
Quantify resolution and satisfaction metrics
Generic phrases like 'helped customers' won't stand out. Pull concrete figures from your work history: average handle time, first-contact resolution rate, or customer satisfaction scores. Hiring managers for support roles scan for these numbers immediately.
Highlight the platforms you already know
Many listings screen for experience with specific CRM and ticketing tools. If you've worked in Zendesk, Salesforce Service Cloud, or similar systems, name them explicitly in your skills section rather than burying them in job descriptions.
Apply early to roles that fit
Migrate Mate lists customer support advisor openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Prepare a scenario answer for escalation situations
Almost every customer support advisor interview includes a behavioral question about handling an angry or escalating customer. Write out a specific example in advance using a clear situation, action, and outcome structure so your answer is sharp and credible.
Negotiate schedule and channel before accepting
Shift times, on-call requirements, and assigned channels affect job satisfaction more than most advisors anticipate. Before accepting an offer, confirm the exact schedule, whether weekends are required, and which contact channels you'll own.
Customer Support Advisor Jobs: Frequently Asked Questions
Which companies are hiring the most customer support advisors?
The most active employers for customer support advisors right now are RDO Equipment, Clarke Power Services, and YANMAR, and the most openings are in Ohio, Georgia, and Montana, based on current listings on Migrate Mate as of November 2026. Healthcare, fintech, and telecommunications companies consistently post the highest volume of openings.
How many customer support advisor jobs are remote?
About 100% of customer support advisor openings are fully remote or hybrid as of November 2026, making it one of the more remote-accessible roles in the service sector. Chat and email support positions tend to offer the highest share of fully remote arrangements, while phone-based technical support roles are more likely to require on-site or hybrid schedules.
How do you become a customer support advisor?
Start by building experience in any customer-facing role, such as retail, hospitality, or reception work, to develop communication and problem-solving habits. Learn at least one CRM or ticketing platform through free trials or online courses. Apply to entry-level or associate support roles and move into advisor positions once you can demonstrate resolution metrics and channel proficiency.
Can you get hired as a customer support advisor with little experience?
Yes, many employers hire customer support advisors with no formal support experience if you can demonstrate strong communication skills and a customer-first mindset. Highlight any role where you resolved complaints, answered questions, or managed customer expectations, even informally. Some companies also offer paid training programs specifically designed for candidates coming from outside the support industry.
What does the customer support advisor interview process look like?
Most customer support advisor interview processes include an initial phone or video screen focused on communication style and availability, followed by a structured interview with scenario-based questions about handling difficult customers and managing competing priorities. Some employers add a short written exercise or mock chat session to assess how you communicate under realistic conditions before extending an offer.
Where can I find and apply to customer support advisor jobs?
You can find and apply to customer support advisor jobs on Migrate Mate, which lists current openings from across the United States. Search for roles that match your preferred channel, industry, and location, then apply directly to each listing that fits.
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