Customer Excellence Manager Jobs
Customer Excellence Manager jobs are open across retail, SaaS, financial services, and healthcare, at every level from associate to senior and director, with specializations in customer success, service operations, and experience strategy. See the openings below and apply to the ones that match your experience.
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Showing 5 of 15+ Customer Excellence Manager jobs
About Carrier
Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media at @Carrier.
About the job
At Carrier, we build solutions that matter for people and our planet. As the Customer Experience & Operations Excellence Leader, you will play a pivotal role in translating customer delivery and fulfillment experiences into measurable, cross-functional process improvements and sustainable corrective actions across Carrier's distribution centers and domestic transportation network. This role analyzes delivery, fulfillment, and exception trends to lead thorough root-cause investigations into late orders, missed shipments, and recurring service disruptions, ensuring a best-in-class customer experience for Climate Solutions in the Americas.
Hybrid schedule of three days in the office and two days remote per week at the Atlanta Digital Hub in Atlanta, Georgia.
Key Responsibilities
- Analyze delivery, fulfillment, and exception trends across distribution centers and transportation carriers to identify root causes of service failures.
- Lead comprehensive cross-functional root-cause investigations for late orders, missed shipments, and recurring service issues.
- Build, publish, and maintain customer experience dashboards, service level agreements (SLAs), and operational action trackers.
- Coordinate cross-functional corrective and preventive actions (CAPA) with Customer Service, SIOP, Supply Planning, and Distribution Center leadership teams.
- Assess the customer impact of operational changes, including order processing cycles, transit schedules, and order-to-delivery timelines.
- Establish and reinforce standardized escalation pathways, communication cadences, and preventive controls across the logistics network.
- Confer with logistics and distribution leadership to coordinate warehouse activities and ensure material flow optimization.
- Establish and document standard operating procedures (SOPs) for handling, shipping, and resolving operational exceptions.
- Monitor pickup, distribution, and transit milestones to safeguard on-time delivery commitments.
Minimum Qualifications
- Bachelor's degree in Business Administration, Supply Chain Management, Logistics, or Engineering
- 5+ years of experience in logistics operations, customer experience, order fulfillment, transportation, distribution, operational excellence, process improvement, root-cause analysis, and corrective action implementation.
- 3+ years of experience leading cross-functional process improvement and corrective action initiatives.
Preferred Qualifications
- Lean Six Sigma Green Belt or Black Belt certification.
- Hands-on experience working with enterprise Transportation Management Systems (TMS), Warehouse Management Systems (WMS), and ERP platforms such as SAP.
- Background supporting high-volume industrial distribution, climate control, or manufacturing environments.
- Demonstrated background establishing operational frameworks and self-starter initiative.
Pay Range
Other Compensation
This position is entitled to short-term cash incentives, subject to plan requirements.Benefits
Employees are eligible for benefits, including:
Health Care Benefits: Medical, Dental, Vision; Wellness incentives
Retirement Benefits
Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation
Disability: Short-term and long-term disability
Life Insurance and Accidental Death and Dismemberment
Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
Tuition Assistance
To learn more about our benefits offering, please click here Work with us | Carrier Corporate. The specific benefits available to any employee may vary depending on state and local laws and eligibility factors, such as date of hire and the applicability of collective bargaining agreements.
Carrier EEO Statement and Accommodations Process
Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.
If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at Carrier.Recruiting@carrier.com. We will make every effort to meet your needs in accordance with applicable laws.
Application Deadline
Applications will be accepted for at least 3 days from Job Posting Date: 6 November 2026Job Applicant's Privacy Notice
Please click on the link to review the Job Applicant Privacy Notice.
Use of AI
Technology-enabled tools may support parts of the recruitment process, with oversight by people.
About Carrier
Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media at @Carrier.
About the job
At Carrier, we build solutions that matter for people and our planet. As the Customer Experience & Operations Excellence Leader, you will play a pivotal role in translating customer delivery and fulfillment experiences into measurable, cross-functional process improvements and sustainable corrective actions across Carrier's distribution centers and domestic transportation network. This role analyzes delivery, fulfillment, and exception trends to lead thorough root-cause investigations into late orders, missed shipments, and recurring service disruptions, ensuring a best-in-class customer experience for Climate Solutions in the Americas.
Hybrid schedule of three days in the office and two days remote per week at the Atlanta Digital Hub in Atlanta, Georgia.
Key Responsibilities
- Analyze delivery, fulfillment, and exception trends across distribution centers and transportation carriers to identify root causes of service failures.
- Lead comprehensive cross-functional root-cause investigations for late orders, missed shipments, and recurring service issues.
- Build, publish, and maintain customer experience dashboards, service level agreements (SLAs), and operational action trackers.
- Coordinate cross-functional corrective and preventive actions (CAPA) with Customer Service, SIOP, Supply Planning, and Distribution Center leadership teams.
- Assess the customer impact of operational changes, including order processing cycles, transit schedules, and order-to-delivery timelines.
- Establish and reinforce standardized escalation pathways, communication cadences, and preventive controls across the logistics network.
- Confer with logistics and distribution leadership to coordinate warehouse activities and ensure material flow optimization.
- Establish and document standard operating procedures (SOPs) for handling, shipping, and resolving operational exceptions.
- Monitor pickup, distribution, and transit milestones to safeguard on-time delivery commitments.
Minimum Qualifications
- Bachelor's degree in Business Administration, Supply Chain Management, Logistics, or Engineering
- 5+ years of experience in logistics operations, customer experience, order fulfillment, transportation, distribution, operational excellence, process improvement, root-cause analysis, and corrective action implementation.
- 3+ years of experience leading cross-functional process improvement and corrective action initiatives.
Preferred Qualifications
- Lean Six Sigma Green Belt or Black Belt certification.
- Hands-on experience working with enterprise Transportation Management Systems (TMS), Warehouse Management Systems (WMS), and ERP platforms such as SAP.
- Background supporting high-volume industrial distribution, climate control, or manufacturing environments.
- Demonstrated background establishing operational frameworks and self-starter initiative.
Pay Range
Other Compensation
This position is entitled to short-term cash incentives, subject to plan requirements.Benefits
Employees are eligible for benefits, including:
Health Care Benefits: Medical, Dental, Vision; Wellness incentives
Retirement Benefits
Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation
Disability: Short-term and long-term disability
Life Insurance and Accidental Death and Dismemberment
Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
Tuition Assistance
To learn more about our benefits offering, please click here Work with us | Carrier Corporate. The specific benefits available to any employee may vary depending on state and local laws and eligibility factors, such as date of hire and the applicability of collective bargaining agreements.
Carrier EEO Statement and Accommodations Process
Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.
If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at Carrier.Recruiting@carrier.com. We will make every effort to meet your needs in accordance with applicable laws.
Application Deadline
Applications will be accepted for at least 3 days from Job Posting Date: 6 November 2026Job Applicant's Privacy Notice
Please click on the link to review the Job Applicant Privacy Notice.
Use of AI
Technology-enabled tools may support parts of the recruitment process, with oversight by people.
Customer Excellence Manager Jobs by Experience Level
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Find JobsCustomer Excellence Manager Job Market
Who's Hiring
What Employers Look For
The qualifications that appear most often in customer excellence manager jobs.
- Three or more years of experience in customer success, service, or experience management
- Demonstrated ability to analyze customer data and translate insights into actionable improvements
- Proficiency with CRM platforms such as Salesforce or service platforms such as Zendesk
- Strong cross-functional collaboration skills across product, sales, and operations teams
- Experience developing and reporting on customer satisfaction metrics such as NPS and CSAT
- Bachelor's degree in business, communications, or a related field
Tips for Your Customer Excellence Manager Job Search
Quantify retention and satisfaction outcomes
Hiring managers for customer excellence roles expect numbers. Pull your NPS improvements, churn reduction percentages, and CSAT score gains from past roles and put them in your resume bullets. Vague statements about 'improving the customer experience' won't move you forward.
Align your resume to the reporting structure
Some customer excellence manager roles report into operations, others into marketing or product. Read each job posting carefully and mirror the language of that team's priorities, whether that's process efficiency, revenue retention, or brand loyalty, so your resume feels native to that org.
Apply early to roles that fit
Migrate Mate lists customer excellence manager openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Prepare a cross-functional influence story
Interviewers for customer excellence roles almost always probe how you've worked without direct authority. Have a ready example of a time you drove a customer-focused change by aligning product, support, and sales teams around a shared outcome.
Target postings that name your tools
Filter your search for openings that mention tools you already use, such as Salesforce, Zendesk, or Gainsight. Matching your existing stack to the job description signals faster ramp time, which matters in roles where customer relationships are on the line from day one.
Negotiate scope before accepting any offer
Customer excellence manager titles vary widely in authority. Before accepting, clarify whether the role owns headcount, budget, and cross-functional influence, or is primarily an individual contributor reporting relationship. Scope affects your growth trajectory more than the title does.
Customer Excellence Manager Jobs: Frequently Asked Questions
Which companies are hiring the most customer excellence managers?
The most active employers for customer excellence managers right now are Gilbane, Amazon Web Services, and GELLERT GLOBAL, and the most openings are in Georgia, New York, and California, based on current listings on Migrate Mate as of November 2026. Demand tends to be strongest at companies undergoing rapid customer base growth or service model transformation.
How many customer excellence manager jobs are remote?
About 75% of customer excellence manager openings are fully remote or hybrid as of November 2026, reflecting the role's heavy reliance on digital tools and async communication. Sub-areas focused on customer success and account management tend to offer the most remote flexibility, while roles tied to contact center operations are more likely to require on-site presence.
How do you become a customer excellence manager?
Start by building a foundation in a customer-facing role such as support specialist, account coordinator, or customer success associate. From there, develop skills in data analysis, process improvement, and cross-functional communication. Seek out opportunities to lead projects or mentor junior team members, and document the measurable outcomes you drive. Most hiring managers promote from candidates who can demonstrate they've owned a customer metric end to end.
Can you get a customer excellence manager job with little experience?
Yes, some companies hire customer excellence managers from adjacent roles when the candidate shows strong analytical and communication skills. Focus on roles at growth-stage companies or in industries where the function is newer, such as SaaS or fintech. Highlight any experience you have owning a customer relationship, resolving escalations, or improving a service process, even if the title was different.
What does the customer excellence manager interview process look like?
The process typically starts with a recruiter screen focused on your background and tool experience. A hiring manager interview follows, usually involving behavioral questions about cross-functional influence and customer recovery situations. Many companies add a case study or take-home exercise where you analyze a customer data set or propose an experience improvement. Final rounds often include a panel with stakeholders from operations, product, or sales.
Where can I find and apply to customer excellence manager jobs?
You can find and apply to customer excellence manager jobs on Migrate Mate, which lists current openings from across the United States. Search for roles that fit your experience level and specialization, then apply directly to each listing that matches what you're looking for.
See All 15 Customer Excellence Manager Jobs
Find roles that match your experience and apply in just a few clicks.
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