Client Relations Officer Jobs
Client relations officer jobs are open from entry-level to senior and director roles across financial services, healthcare, insurance, and professional services, with specializations in account management, customer success, and B2B relationship management. Scan the live roles below and apply to whichever ones fit.
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INTRODUCTION
Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team.
Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder.
Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, the UK, and France.
As part of our interview process, we request that candidates have their cameras on during video interviews. This helps foster meaningful conversation and allows us to create an experience that closely resembles our standard working environment. Certain interview steps may take place by phone. For remote roles, and at our discretion, candidates may be asked to participate in an on-site interview as part of the final stages of the process.
We understand there may be occasional circumstances requiring accommodation and are happy to discuss them as needed. Your recruiter will be able to clarify expectations and answer any questions you have.
We’re looking for a Customer Relations Specialist II, Vault to join our PSA Vault Customer Relations team. Professional Sports Authenticator (PSA) is the largest and most trusted third-party trading card authentication and grading company in the world. Since its inception in 1991, PSA has certified over 40 million cards and collectibles with a cumulative declared value of over a billion dollars.
The Customer Resource Center is embedded in the operations process working cross functionally and cross collaboratively with other Operations departments. The ideal candidate will be a team player who possesses at least 1 year of strong customer service skills within a customer service environment, problem-solving skills, keen attention to detail, and excellent communication skills.
You’ll report to the Customer Relations Supervisor and work Wednesday through Saturday, from 7:00 AM to 5:30 PM, onsite at our PSA Vault in New Castle, DE.
What You’ll Do:
- Facilitate communication between Vault Customer Care and operational teams regarding damaged inventory items, ensuring accurate documentation and timely customer notifications
- Utilize Salesforce work order management system to coordinate resolution activities across departments
- Document inventory exceptions through digital imaging, maintaining comprehensive visual records for assessment and resolution
- Coordinate shipment logistics for items requiring reholdering, ensuring proper routing to appropriate facilities with correct handling instructions
- Monitor progress of exception resolution through established 10-day turnaround process, updating stakeholders on status
- Manage reimaging workflows for corrected items, ensuring proper replacement of digital assets in inventory management systems
- Maintain Receiving exceptions rack, implementing appropriate resolution procedures based on exception type
- Alert eBay Operations team regarding order returns, verifying condition and documenting any damage or mislabeling
- Create and route work orders for label corrections, documenting issues with supporting imagery and coordinating with NJ team for resolution
- Process damaged/cracked holder exceptions through established workflows, ensuring proper documentation and resolution routing
- Generate comprehensive exception tracking reports under customer accounts and vault house/vault exceptions categories
- Conduct periodic quality assurance reviews of Vault House Account inventory, verifying condition prior to listing
- Initiate review processes for certification discrepancies including label issues, damaged holders, and image inconsistencies
Who You Are:
- Proficiency with Salesforce work order management
- Experience with digital imaging equipment and basic image processing
- Strong attention to detail in documentation and quality control processes
- Excellent cross-functional communication skills
- Ability to follow established workflows while exercising appropriate judgment for exceptions
- Access to digital imaging equipment for exception documentation
- Salesforce system access for work order management
Physical Requirements:
- Computer Use: Typing, mouse work, and sitting and looking at a computer potentially for long periods of time.
- Hand Use: Regular hand use for various tasks.
- Hearing Requirements: Ability to hear alarms, signals, and verbal instructions.
- Lifting and Carrying: Ability to lift, carry, and move materials up to 40 pounds.
- Phone Answering: Talking on the phone and texting may be required, as well as manual dexterity to operate a computer and phone system efficiently.
Hourly Rate:
The reasonable estimated hourly rate for this position is $21. Actual compensation varies based on a variety of non-discriminatory factors, including location, job level, prior experience and skill set.
Reasons To Join Us:
- Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision
- Additional Benefits: Full-time employees are eligible for fertility, commuter, and educational assistance benefits
- 401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals
- Vacation: All full-time employees are eligible for paid vacation
- Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays
- Employee Discounts: Employees receive discounts on select grading services for approved submissions
- Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs
- Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities
Collectors uses e-Verify to validate your ability to work legally in the United States.
We are aware that there are instances where individuals are receiving job offers that fraudulently allege to be from Collectors or one of our business units. This type of fraud can be carried out through false websites, through fake e-mails claiming to be from the company or through social media. We never ask for personal information such as your bank account, Social Security numbers or National IDs, nor do we send or request payments for the purchase of business-related equipment. If you suspect fraud, please reach out to interviewfraud@collectors.com.
We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We believe that a team that represents a variety of backgrounds, perspectives, and skills will better service the diverse community of collectors we support.
If you require an accommodation to apply or interview with us due to a disability or special need, please email interviewaccommodation@collectors.com.
U.S. residents: for disclosures relating to personal information we collect during the employment application and recruitment process, please see our Privacy Notice for U.S. Applicants.
For New York Residents: In connection with hiring, Collectors Universe, Inc. uses an automated employment decision tool (Brighthire) to assist in evaluating candidates. Collectors Universe, Inc. began using this tool in October 2026. In accordance with NYC Local Law 144, a summary of the most recent independent bias audit of this tool is available from Brighthire. To request information about the type of data collected, its source, and our data retention policy, contact ta-operations@collectors.com.
INTRODUCTION
Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team.
Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder.
Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, the UK, and France.
As part of our interview process, we request that candidates have their cameras on during video interviews. This helps foster meaningful conversation and allows us to create an experience that closely resembles our standard working environment. Certain interview steps may take place by phone. For remote roles, and at our discretion, candidates may be asked to participate in an on-site interview as part of the final stages of the process.
We understand there may be occasional circumstances requiring accommodation and are happy to discuss them as needed. Your recruiter will be able to clarify expectations and answer any questions you have.
We’re looking for a Customer Relations Specialist II, Vault to join our PSA Vault Customer Relations team. Professional Sports Authenticator (PSA) is the largest and most trusted third-party trading card authentication and grading company in the world. Since its inception in 1991, PSA has certified over 40 million cards and collectibles with a cumulative declared value of over a billion dollars.
The Customer Resource Center is embedded in the operations process working cross functionally and cross collaboratively with other Operations departments. The ideal candidate will be a team player who possesses at least 1 year of strong customer service skills within a customer service environment, problem-solving skills, keen attention to detail, and excellent communication skills.
You’ll report to the Customer Relations Supervisor and work Wednesday through Saturday, from 7:00 AM to 5:30 PM, onsite at our PSA Vault in New Castle, DE.
What You’ll Do:
- Facilitate communication between Vault Customer Care and operational teams regarding damaged inventory items, ensuring accurate documentation and timely customer notifications
- Utilize Salesforce work order management system to coordinate resolution activities across departments
- Document inventory exceptions through digital imaging, maintaining comprehensive visual records for assessment and resolution
- Coordinate shipment logistics for items requiring reholdering, ensuring proper routing to appropriate facilities with correct handling instructions
- Monitor progress of exception resolution through established 10-day turnaround process, updating stakeholders on status
- Manage reimaging workflows for corrected items, ensuring proper replacement of digital assets in inventory management systems
- Maintain Receiving exceptions rack, implementing appropriate resolution procedures based on exception type
- Alert eBay Operations team regarding order returns, verifying condition and documenting any damage or mislabeling
- Create and route work orders for label corrections, documenting issues with supporting imagery and coordinating with NJ team for resolution
- Process damaged/cracked holder exceptions through established workflows, ensuring proper documentation and resolution routing
- Generate comprehensive exception tracking reports under customer accounts and vault house/vault exceptions categories
- Conduct periodic quality assurance reviews of Vault House Account inventory, verifying condition prior to listing
- Initiate review processes for certification discrepancies including label issues, damaged holders, and image inconsistencies
Who You Are:
- Proficiency with Salesforce work order management
- Experience with digital imaging equipment and basic image processing
- Strong attention to detail in documentation and quality control processes
- Excellent cross-functional communication skills
- Ability to follow established workflows while exercising appropriate judgment for exceptions
- Access to digital imaging equipment for exception documentation
- Salesforce system access for work order management
Physical Requirements:
- Computer Use: Typing, mouse work, and sitting and looking at a computer potentially for long periods of time.
- Hand Use: Regular hand use for various tasks.
- Hearing Requirements: Ability to hear alarms, signals, and verbal instructions.
- Lifting and Carrying: Ability to lift, carry, and move materials up to 40 pounds.
- Phone Answering: Talking on the phone and texting may be required, as well as manual dexterity to operate a computer and phone system efficiently.
Hourly Rate:
The reasonable estimated hourly rate for this position is $21. Actual compensation varies based on a variety of non-discriminatory factors, including location, job level, prior experience and skill set.
Reasons To Join Us:
- Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision
- Additional Benefits: Full-time employees are eligible for fertility, commuter, and educational assistance benefits
- 401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals
- Vacation: All full-time employees are eligible for paid vacation
- Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays
- Employee Discounts: Employees receive discounts on select grading services for approved submissions
- Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs
- Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities
Collectors uses e-Verify to validate your ability to work legally in the United States.
We are aware that there are instances where individuals are receiving job offers that fraudulently allege to be from Collectors or one of our business units. This type of fraud can be carried out through false websites, through fake e-mails claiming to be from the company or through social media. We never ask for personal information such as your bank account, Social Security numbers or National IDs, nor do we send or request payments for the purchase of business-related equipment. If you suspect fraud, please reach out to interviewfraud@collectors.com.
We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We believe that a team that represents a variety of backgrounds, perspectives, and skills will better service the diverse community of collectors we support.
If you require an accommodation to apply or interview with us due to a disability or special need, please email interviewaccommodation@collectors.com.
U.S. residents: for disclosures relating to personal information we collect during the employment application and recruitment process, please see our Privacy Notice for U.S. Applicants.
For New York Residents: In connection with hiring, Collectors Universe, Inc. uses an automated employment decision tool (Brighthire) to assist in evaluating candidates. Collectors Universe, Inc. began using this tool in October 2026. In accordance with NYC Local Law 144, a summary of the most recent independent bias audit of this tool is available from Brighthire. To request information about the type of data collected, its source, and our data retention policy, contact ta-operations@collectors.com.
Client Relations Officer Jobs by Experience Level
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Find Client Relations Officer JobsClient Relations Officer Job Market
Who's Hiring
- State Farm462
- Suburban Propane33
- Cox Automotive28
- NVIDIA22
- DESORT STAFFING22
Top Industries Hiring
- Technology & Software28
- Healthcare & Medical Services28
- Sports & Recreation17
- Education14
- Consulting & Professional Services11
What Employers Look For
The qualifications that appear most often in client relations officer jobs.
- Two or more years of client-facing account management or customer success experience
- Proficiency with CRM software such as Salesforce or HubSpot for tracking client interactions
- Strong written and verbal communication skills for executive-level client correspondence
- Demonstrated ability to manage a portfolio of accounts and maintain high retention rates
- Bachelor's degree in business, communications, marketing, or a related field
- Experience preparing and delivering presentations or business reviews to clients
Tips for Your Client Relations Officer Job Search
Tailor your resume to retention metrics
Client relations officer roles reward candidates who can show measurable outcomes. Quantify client retention rates, renewal percentages, or portfolio growth you influenced directly. Generic relationship-building language blends in, but concrete results tied to real accounts will push your resume to the top of a hiring manager's pile.
Apply early to roles that fit
Migrate Mate lists client relations officer openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Filter by industry to sharpen your search
Client relations officer roles in financial services, SaaS, and healthcare each expect different domain knowledge. Focus your search on the industry where your experience is deepest. A background in insurance renewals reads very differently to a hiring manager than general customer service, so industry alignment matters more than seniority here.
Prepare a client scenario story for interviews
Most interviews for this role include a behavioral question about a difficult client situation. Prepare a specific story using the situation, your actions, and the outcome. Avoid vague answers about communication skills and instead walk through what you actually did to turn the relationship around.
Highlight CRM platform fluency on your resume
Many client relations officer job listings screen for hands-on experience with specific CRM platforms. Name the tools you've used and describe how you used them, whether for tracking account health, logging touchpoints, or generating reports. Tool familiarity signals you can contribute from day one without a long ramp-up.
Negotiate total compensation, not just base pay
Client relations officer roles often include variable compensation tied to renewal rates or upsell targets. Before accepting an offer, ask how performance bonuses are calculated and what the realistic payout range has been for the team. Understanding the full compensation structure lets you evaluate competing offers accurately.
Client Relations Officer Jobs: Frequently Asked Questions
Which companies are hiring the most client relations officers?
The companies hiring the most client relations officers right now include State Farm, Suburban Propane, and Cox Automotive, with the largest share of openings in California, New York, and Texas, based on current listings on Migrate Mate as of November 2026. Financial services, healthcare, and insurance firms tend to maintain the most consistent hiring volume for this role throughout the year.
How many client relations officer jobs are remote?
About 66% of client relations officer openings are fully remote or hybrid as of November 2026, though the share varies by industry and seniority level. Account management and customer success-focused roles tend to offer the most remote flexibility, while positions that involve regular on-site client visits or relationship-building in regulated industries like wealth management are more likely to require in-person presence.
How do you become a client relations officer?
Most client relations officers start in a customer-facing role such as customer support, inside sales, or account coordinator, then move into client relations as they build a track of managing relationships independently. A bachelor's degree in business or communications strengthens your candidacy, and earning a CRM certification demonstrates hands-on platform fluency. Building a portfolio of client outcomes, such as retention improvements or upsell results, is what moves candidates from coordinator to officer-level roles.
Can I get a client relations officer job with little experience?
Entry-level client relations officer roles do exist, particularly in SaaS, insurance, and financial services, and they typically require one to two years in any client-facing position rather than specific officer-level experience. Emphasize transferable skills like conflict resolution, follow-through on client requests, and CRM usage from earlier roles. Some employers will consider candidates coming from retail management or hospitality if they can demonstrate they managed ongoing customer relationships rather than one-off transactions.
What does the client relations officer interview process look like?
The interview process for a client relations officer role typically begins with a recruiter screen focused on your background and industry experience, followed by a hiring manager interview that includes behavioral questions about difficult client situations and how you've handled churn or escalations. Many employers add a final round with a senior leader or panel where you may be asked to walk through a mock client conversation or present a brief account management plan. References from past clients or managers who can speak to relationship outcomes are commonly requested before an offer is extended.
Where can I find and apply to client relations officer jobs?
You can find and apply to client relations officer jobs on Migrate Mate, which lists current openings from across the United States. Search for roles that match your industry background and experience level, then apply directly to each listing that fits your goals.
See All 2,752+ Client Relations Officer Jobs
Find roles that match your experience and apply in just a few clicks.
Find Client Relations Officer Jobs