Parts Counter Representative Jobs
Parts Counter Representative jobs are open across automotive dealerships, heavy equipment, marine, and powersports industries, at every level from entry-level to senior and supervisory, with specializations in wholesale parts, OEM sourcing, and commercial fleet accounts. Scan the live roles below and apply to whichever ones fit.
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Showing 5 of 321+ Parts Counter Representative jobs
Auto Parts Counter and Sales Representative
Location: Harrisburg, PA 17112
Schedule: Mon - Fri Day shift
Hourly Rate: $17- $19
Position Summary
The Auto Parts Counter and Sales Representative provides knowledgeable, friendly service to customers in our showroom and through multiple communication channels. This role supports both in-person retail operations and call center activities, ensuring an exceptional customer experience for automotive enthusiasts. A strong understanding of automotive parts, especially classic and modern Mustangs, is key to success in this position.
Key Responsibilities
Greet and assist customers in the showroom with selecting and purchasing automotive parts
Answer questions about product specifications, availability, and compatibility
Process orders, returns, and exchanges accurately and efficiently
Support the call center by answering incoming sales calls and assisting in the queue
Provide expert guidance and resolve customer inquiries over the phone
Manage and update work tickets, ensuring timely resolution
Engage customers through live chat to provide real-time support
Maintain a clean and organized showroom and counter area
Collaborate with team members to ensure smooth daily operations
Stay current on product knowledge, industry trends, and new releases
Assist with inventory tasks including restocking and cycle counts
Perform other duties as assigned
Qualifications
High school diploma or GED required; automotive education is a plus
At least one year of relevant experience preferred, ideally in a call center or automotive retail environment
Strong customer service and communication skills
Ability to handle customer concerns professionally and effectively
Comfortable working across phone, ticketing systems, and live chat channels
Basic math and problem-solving skills related to orders and pricing
Proficiency with Microsoft Office and CRM or ERP systems
Pay and Benefits
Hourly Rate: $17.00 to $19.00 per hour, based on experience
Bonus program eligibility after 6 months
Paid time off
Company paid holidays
Medical, dental, and vision insurance with affordable options
Health savings account with company contribution
Life and short-term disability insurance
401(k) with 4 percent company match and profit sharing
Employee assistance program
Casual dress
Who We Are
Founded in 1985 by two friends with a shared passion for classic Mustangs, CJ Pony Parts is dedicated to helping enthusiasts enjoy the restoration and performance hobby. Our culture is built on teamwork, respect, customer service, integrity, and innovation. We are proud to be a trusted name in automotive parts and accessories and continue to grow.
Equal Opportunity Employer
CJ Pony Parts is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
CJ Pony Parts participates in E-Verify to confirm employment eligibility for all new hires.
Auto Parts Counter and Sales Representative
Location: Harrisburg, PA 17112
Schedule: Mon - Fri Day shift
Hourly Rate: $17- $19
Position Summary
The Auto Parts Counter and Sales Representative provides knowledgeable, friendly service to customers in our showroom and through multiple communication channels. This role supports both in-person retail operations and call center activities, ensuring an exceptional customer experience for automotive enthusiasts. A strong understanding of automotive parts, especially classic and modern Mustangs, is key to success in this position.
Key Responsibilities
Greet and assist customers in the showroom with selecting and purchasing automotive parts
Answer questions about product specifications, availability, and compatibility
Process orders, returns, and exchanges accurately and efficiently
Support the call center by answering incoming sales calls and assisting in the queue
Provide expert guidance and resolve customer inquiries over the phone
Manage and update work tickets, ensuring timely resolution
Engage customers through live chat to provide real-time support
Maintain a clean and organized showroom and counter area
Collaborate with team members to ensure smooth daily operations
Stay current on product knowledge, industry trends, and new releases
Assist with inventory tasks including restocking and cycle counts
Perform other duties as assigned
Qualifications
High school diploma or GED required; automotive education is a plus
At least one year of relevant experience preferred, ideally in a call center or automotive retail environment
Strong customer service and communication skills
Ability to handle customer concerns professionally and effectively
Comfortable working across phone, ticketing systems, and live chat channels
Basic math and problem-solving skills related to orders and pricing
Proficiency with Microsoft Office and CRM or ERP systems
Pay and Benefits
Hourly Rate: $17.00 to $19.00 per hour, based on experience
Bonus program eligibility after 6 months
Paid time off
Company paid holidays
Medical, dental, and vision insurance with affordable options
Health savings account with company contribution
Life and short-term disability insurance
401(k) with 4 percent company match and profit sharing
Employee assistance program
Casual dress
Who We Are
Founded in 1985 by two friends with a shared passion for classic Mustangs, CJ Pony Parts is dedicated to helping enthusiasts enjoy the restoration and performance hobby. Our culture is built on teamwork, respect, customer service, integrity, and innovation. We are proud to be a trusted name in automotive parts and accessories and continue to grow.
Equal Opportunity Employer
CJ Pony Parts is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
CJ Pony Parts participates in E-Verify to confirm employment eligibility for all new hires.
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Find JobsParts Counter Representative Job Market
Who's Hiring
- Replacement Parts45
- Fleetpride35
- Rush Enterprises13
- CSM Companies9
- Auto-Wares8
Top Industries Hiring
- Automotive
What Employers Look For
The qualifications that appear most often in parts counter representative jobs.
- Experience using a parts management system such as CDK, Reynolds and Reynolds, or ADP
- Ability to look up parts using a VIN, parts catalog, or electronic parts catalog software
- Strong knowledge of automotive, heavy equipment, or powersports parts and components
- Customer service experience in a retail, wholesale, or counter environment
- Ability to process purchase orders, returns, and inventory receiving accurately
- High school diploma or GED with preference for automotive vocational training or coursework
Tips for Your Parts Counter Representative Job Search
Tailor your resume to parts systems
List every parts management or inventory software you've used, such as CDK, Reynolds and Reynolds, or ADP, by name. Hiring managers scan for these before reading anything else, so a generic 'computer skills' line will cost you interviews.
Highlight your parts catalog knowledge
Call out specific parts lines you've sourced, whether OEM, aftermarket, or remanufactured. Employers want to know you can navigate a parts supersession, read a VIN to pull the right component, and handle cross-referencing without slowing down the counter.
Apply early to roles that fit
Migrate Mate lists parts counter representative openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Filter openings by industry segment
Dealership, heavy equipment, marine, and powersports counter roles each use different catalog systems and serve different customers. Narrow your search to the segment where you have the most product knowledge so your application reads as an exact fit, not a stretch.
Prepare for scenario-based interview questions
Interviewers for counter roles commonly ask how you'd handle a backorder situation, a difficult technician, or a wrong-part return. Walk through your actual process, including how you source a substitute part and communicate the delay, rather than giving a theoretical answer.
Negotiate total compensation, not just base pay
Many parts counter roles include parts-purchase discounts, tool allowances, and flat-rate commission on wholesale accounts. Ask about all of these during the offer stage because they can meaningfully change the value of two otherwise similar-looking positions.
Parts Counter Representative Jobs: Frequently Asked Questions
Which companies are hiring the most parts counter representatives?
The companies hiring the most parts counter representatives right now include Replacement Parts, Fleetpride, and Rush Enterprises, with the largest share of openings in Texas, Arkansas, and Louisiana, based on current listings on Migrate Mate as of November 2026. Franchise dealership groups and national equipment rental companies tend to post the highest volume of openings consistently.
How many parts counter representative jobs are remote?
About 2% of parts counter representative openings are fully remote or hybrid as of November 2026, reflecting the hands-on, inventory-facing nature of most counter roles. The sub-areas most likely to offer remote flexibility are wholesale phone sales, parts customer service follow-up, and backorder coordination roles that do not require physical access to a parts room.
How do you become a parts counter representative?
Start by building familiarity with the type of parts you want to sell, whether automotive, heavy equipment, or marine, through a service technician role, parts runner position, or vocational coursework. Learn to read a VIN and use an electronic parts catalog. Apply for entry-level counter or parts driver positions and work toward a full counter role as you build product and system knowledge.
Can you get hired as a parts counter representative with no experience?
Yes, many dealerships and equipment dealers hire entry-level counter staff and train them on catalog software and product lines on the job. A background in retail customer service, a passion for vehicles or equipment, and comfort with computer systems are what most employers look for when experience is limited. Smaller independent parts stores are often the most willing to train from scratch.
What does the parts counter representative interview process look like?
Most parts counter interviews involve an initial phone screen followed by an in-person meeting with the parts manager. Expect questions about how you handle difficult customers, your experience with parts lookup systems, and how you manage multiple counter requests at once. Some employers give a brief parts catalog exercise or ask you to walk through how you'd handle a backorder. References from previous service or retail roles are typically checked before an offer.
Where can I find and apply to parts counter representative jobs?
You can find and apply to parts counter representative jobs on Migrate Mate, which lists current openings from across the United States. Search for roles that match your industry background and experience level, then apply directly to each listing that fits your situation.
See All 321+ Parts Counter Representative Jobs
Find roles that match your experience and apply in just a few clicks.
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