Client Services Lead Jobs
Client Services Lead jobs are open across financial services, healthcare, technology, and professional services, at every level from associate to senior lead and manager, with specializations in account management, customer success, and service operations. Scan the live roles below and apply to whichever ones fit.
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Showing 5 of 18+ Client Services Lead jobs
Job Summary:
Reporting to the Sr. Director of Customer Service, the Team Lead, Client Services will be a working leader with a team of Client Services Representatives all dedicated to providing a best in class customer experience for every EBTH buyer and seller. As the voice of EBTH, you strengthen our future by building customer relationships through an understanding, concerned, and patient demeanor.
Duties/Responsibilities (including, but not limited to):
- Partner with Client Services Manager to monitor the current volume of customer (buyer and seller) interactions and hold the team to appropriate resolution SLAs.
- Hold team members to high standards by measuring performance, clearly communicating expectations, and coaching when needed.
- Guide the team with exemplary communication in customer and client interactions including answering questions, resolving issues, closing sales, and asking for referrals.
- Administrative duties include but are not limited to, coordinating schedules, adopting and utilizing CRM to manage a book of business including leads, call volume, opportunities, and activities.
- Manage customer and client escalations to ensure a timely resolution.
- Participate in UAT and provide our Tech Team with feedback on site updates or errors.
- Perform other duties as assigned.
Required Skills/Abilities:
- An appreciation for world-class customer service and the ability to motivate others to provide it
- A team player mentality with an ability to work independently
- Familiarity with e-commerce and social media (Facebook, Twitter, Foursquare, LinkedIn, etc.)
- Comfortable with ambiguity
- Strong deescalation skills
- Familiarity with Google Suite
- Familiarity with Salesforce a plus
Education and Experience:
- College degree or equivalent work experience
- 2+ years of relevant sales or customer service experience
- Previous supervisory/management experience preferred
Why Join EBTH?:
Everything But The House (EBTH) is a revolutionary online marketplace for secondhand goods, art, jewelry, and antiques, headquartered in Cincinnati. We passionately serve those who have and want uncommon things, living at the center of a community that celebrates the rare, historical, weird and wonderful.
We offer competitive pay, comprehensive training, a supportive team culture, and a dynamic work environment where no two days are the same.
Benefits & Perks:
- Benefits package including medical, dental, vision, life, disability & more
- 401k retirement plan with company match
- Paid Time off and holidays
- Employee discount program
We are not providing relocation for this position and are only reviewing applications from candidates who are located in the Cincinnati, OH metropolitan area.
We are an equal opportunity employer with a commitment to diversity. All qualified individuals are encouraged to apply.
Applicants must be authorized to work lawfully in the United States for EBTH. EBTH does not provide sponsorship at this time.
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Job Summary:
Reporting to the Sr. Director of Customer Service, the Team Lead, Client Services will be a working leader with a team of Client Services Representatives all dedicated to providing a best in class customer experience for every EBTH buyer and seller. As the voice of EBTH, you strengthen our future by building customer relationships through an understanding, concerned, and patient demeanor.
Duties/Responsibilities (including, but not limited to):
- Partner with Client Services Manager to monitor the current volume of customer (buyer and seller) interactions and hold the team to appropriate resolution SLAs.
- Hold team members to high standards by measuring performance, clearly communicating expectations, and coaching when needed.
- Guide the team with exemplary communication in customer and client interactions including answering questions, resolving issues, closing sales, and asking for referrals.
- Administrative duties include but are not limited to, coordinating schedules, adopting and utilizing CRM to manage a book of business including leads, call volume, opportunities, and activities.
- Manage customer and client escalations to ensure a timely resolution.
- Participate in UAT and provide our Tech Team with feedback on site updates or errors.
- Perform other duties as assigned.
Required Skills/Abilities:
- An appreciation for world-class customer service and the ability to motivate others to provide it
- A team player mentality with an ability to work independently
- Familiarity with e-commerce and social media (Facebook, Twitter, Foursquare, LinkedIn, etc.)
- Comfortable with ambiguity
- Strong deescalation skills
- Familiarity with Google Suite
- Familiarity with Salesforce a plus
Education and Experience:
- College degree or equivalent work experience
- 2+ years of relevant sales or customer service experience
- Previous supervisory/management experience preferred
Why Join EBTH?:
Everything But The House (EBTH) is a revolutionary online marketplace for secondhand goods, art, jewelry, and antiques, headquartered in Cincinnati. We passionately serve those who have and want uncommon things, living at the center of a community that celebrates the rare, historical, weird and wonderful.
We offer competitive pay, comprehensive training, a supportive team culture, and a dynamic work environment where no two days are the same.
Benefits & Perks:
- Benefits package including medical, dental, vision, life, disability & more
- 401k retirement plan with company match
- Paid Time off and holidays
- Employee discount program
We are not providing relocation for this position and are only reviewing applications from candidates who are located in the Cincinnati, OH metropolitan area.
We are an equal opportunity employer with a commitment to diversity. All qualified individuals are encouraged to apply.
Applicants must be authorized to work lawfully in the United States for EBTH. EBTH does not provide sponsorship at this time.
QrjlIBXGR6
Client Services Lead Jobs by Experience Level
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Find Client Services Lead JobsClient Services Lead Job Market
Who's Hiring
Top Industries Hiring
- Technology & Software
What Employers Look For
The qualifications that appear most often in client services lead jobs.
- Three or more years of experience managing client relationships or service delivery teams
- Proficiency with CRM platforms such as Salesforce or HubSpot
- Demonstrated ability to lead and coach a team of client-facing staff
- Strong written and verbal communication skills for executive-level client interactions
- Experience developing and tracking service-level agreements and client satisfaction metrics
- Bachelor's degree in business, communications, or a related field
Tips for Your Client Services Lead Job Search
Quantify your client retention results
Hiring managers for client services leads expect numbers, not narratives. Pull retention rates, net promoter scores, or escalation resolution times from your past roles and lead with those figures in your resume's experience bullets.
Target openings by book of business size
Job postings for this role vary widely by account complexity. Filter for descriptions that match the client portfolio scale you've managed, whether that's small-business accounts, mid-market, or enterprise, so you're not underselling or overreaching.
Apply early to roles that fit
Migrate Mate lists client services lead openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Tailor your resume to service model type
B2B client services leads and B2C customer success leads need different resumes. Highlight cross-functional coordination and contract management for B2B roles, and customer lifecycle metrics and churn prevention for B2C, so your experience reads as directly relevant.
Prepare a client escalation story for interviews
Interviewers for this role almost always ask how you've handled a difficult client situation. Prepare a specific example that covers the problem, your decision-making process, and the outcome, keeping the focus on client relationships rather than internal operations.
Negotiate scope alongside compensation
When you receive an offer, ask clarifying questions about team size, client load, and cross-functional authority before accepting. Client services lead roles carry significant responsibility, and understanding the scope upfront prevents misalignment once you start.
Client Services Lead Jobs: Frequently Asked Questions
Which companies are hiring the most client services leads?
The companies hiring the most client services leads right now include Veritext, General Dynamics Information Technology, and MERCOR, with the largest share of openings in Ohio, Illinois, and New York, based on current listings on Migrate Mate as of November 2026. Financial services, healthcare technology, and business process outsourcing firms tend to post the highest volume of these roles.
How many client services lead jobs are remote?
About 50% of client services lead openings are fully remote or hybrid as of November 2026, reflecting strong employer flexibility for experienced relationship managers. Roles focused on account oversight, customer success strategy, and internal team coordination tend to be the most remote-friendly, while positions requiring on-site client visits or facility management lean toward in-person.
How do you become a client services lead?
Start by building a foundation in customer-facing roles such as account coordinator, client associate, or customer success representative. Progress by taking ownership of client relationships, volunteering to mentor junior staff, and tracking measurable outcomes like retention and satisfaction scores. When applying for lead roles, demonstrate that you've influenced service processes or managed a small team, not just handled individual accounts.
Can you get hired as a client services lead with little experience?
Some employers will hire candidates with limited direct lead experience if you've consistently owned client outcomes in an individual contributor role. Emphasize any informal leadership, process improvements you initiated, or situations where clients escalated to you by choice. Targeting smaller organizations or startups often gives you a faster path to a lead title than large enterprise employers, who typically require prior supervisory history.
What does the client services lead interview process look like?
Most employers run an initial screening call focused on your background and communication style, followed by a structured interview with the hiring manager covering client scenario questions and team leadership examples. A final round often includes a panel with cross-functional partners such as sales or operations. Some employers ask for a brief presentation on how you'd approach a sample client challenge or improve a service process.
Where can I find and apply to client services lead jobs?
You can find and apply to client services lead jobs on Migrate Mate, which lists current openings from across the United States. Search the available roles to find positions that match your experience level, industry background, and preferred location, then apply directly to each listing that fits.
See All 18 Client Services Lead Jobs
Find roles that match your experience and apply in just a few clicks.
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