Customer Operations Lead Jobs
Customer Operations Lead jobs are open across SaaS, e-commerce, fintech, healthcare, and logistics, from team lead to senior operations lead and director of customer operations, with specializations in process improvement, support operations, and customer success. Find a role that fits below and apply directly.
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Job Summary
The Lead Digitalist, Commercial Digital Transformation serves as a strategic business technology partner within IT, enabling the modernization of customer-facing processes, commercial operations, customer engagement, and revenue growth through digital technologies, data, analytics, and AI.
This role works closely with Sales, Marketing, Customer Service, Product Management, Finance, and Supply Chain stakeholders to identify opportunities, improve business processes, and support the delivery of commercial technology solutions that enhance customer experience and business performance in forecasting accuracy, sales productivity, and profitability.
Commercial Transformation & Revenue Growth - Lead end-to-end modernization of commercial operating models, customer journey design, and commercial excellence frameworks across Sales Operations, Pricing, Revenue Management, and Forecasting.
Commercial Platforms & Customer Ecosystem Enablement - Define and optimize the commercial technology landscape, including Salesforce CRM, Service Cloud, Marketing Cloud, CPQ, and customer portals. Drive Customer 360 capabilities and integrated commercial architecture.
Customer Intelligence, Data & AI Enablement - Govern customer master data, segmentation, and pipeline data quality. Deploy predictive AI (forecasting, churn prediction, pricing optimization), generative AI (proposal and quote generation, sales assistants), and agentic AI (lead qualification, opportunity coaching, revenue optimization).
Pricing, Forecasting & Commercial Excellence - Improve forecast accuracy, modernize pricing governance, support CPQ implementation, and enable scenario planning to drive margin visibility and pipeline management.
Solution Design & Transformation Delivery - Lead business workshops, define functional requirements, develop future-state process designs, and own UAT and go-live readiness in partnership with Product Owners.
Change Leadership & Commercial Adoption - Drive Salesforce adoption, support organizational change management, coach business leaders on digital capabilities, and promote data-driven decision-making.
Required Qualifications
- Bachelor's degree in Business, Information Systems, Engineering, or related field.
- Minimum 10 years experience in Commercial Operations, Sales Operations, Customer Experience, CRM, Revenue Operations, or Commercial Transformation.
- Experience leading enterprise-wide commercial transformation in complex B2B manufacturing environments.
- Demonstrated ability to influence executive and customer-facing stakeholders.
- Expertise in Salesforce, CPQ platforms, customer service platforms, and revenue analytics.
Working knowledge of customer data governance, predictive analytics, generative AI, and agentic AI.
Preferred Qualifications:
Manufacturing or medical device industry experience; Salesforce transformation leadership;
revenue operations; pricing strategy.
Job Summary
The Lead Digitalist, Commercial Digital Transformation serves as a strategic business technology partner within IT, enabling the modernization of customer-facing processes, commercial operations, customer engagement, and revenue growth through digital technologies, data, analytics, and AI.
This role works closely with Sales, Marketing, Customer Service, Product Management, Finance, and Supply Chain stakeholders to identify opportunities, improve business processes, and support the delivery of commercial technology solutions that enhance customer experience and business performance in forecasting accuracy, sales productivity, and profitability.
Commercial Transformation & Revenue Growth - Lead end-to-end modernization of commercial operating models, customer journey design, and commercial excellence frameworks across Sales Operations, Pricing, Revenue Management, and Forecasting.
Commercial Platforms & Customer Ecosystem Enablement - Define and optimize the commercial technology landscape, including Salesforce CRM, Service Cloud, Marketing Cloud, CPQ, and customer portals. Drive Customer 360 capabilities and integrated commercial architecture.
Customer Intelligence, Data & AI Enablement - Govern customer master data, segmentation, and pipeline data quality. Deploy predictive AI (forecasting, churn prediction, pricing optimization), generative AI (proposal and quote generation, sales assistants), and agentic AI (lead qualification, opportunity coaching, revenue optimization).
Pricing, Forecasting & Commercial Excellence - Improve forecast accuracy, modernize pricing governance, support CPQ implementation, and enable scenario planning to drive margin visibility and pipeline management.
Solution Design & Transformation Delivery - Lead business workshops, define functional requirements, develop future-state process designs, and own UAT and go-live readiness in partnership with Product Owners.
Change Leadership & Commercial Adoption - Drive Salesforce adoption, support organizational change management, coach business leaders on digital capabilities, and promote data-driven decision-making.
Required Qualifications
- Bachelor's degree in Business, Information Systems, Engineering, or related field.
- Minimum 10 years experience in Commercial Operations, Sales Operations, Customer Experience, CRM, Revenue Operations, or Commercial Transformation.
- Experience leading enterprise-wide commercial transformation in complex B2B manufacturing environments.
- Demonstrated ability to influence executive and customer-facing stakeholders.
- Expertise in Salesforce, CPQ platforms, customer service platforms, and revenue analytics.
Working knowledge of customer data governance, predictive analytics, generative AI, and agentic AI.
Preferred Qualifications:
Manufacturing or medical device industry experience; Salesforce transformation leadership;
revenue operations; pricing strategy.
Customer Operations Lead Jobs by Experience Level
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Find Customer Operations Lead JobsCustomer Operations Lead Job Market
Who's Hiring
- Amazon44
- Vozzcom15
- HUD1
- PMG1
- UKG1
Top Industries Hiring
- Distribution & Wholesale
What Employers Look For
The qualifications that appear most often in customer operations lead jobs.
- 3-5 years of experience in customer operations, support, or customer success
- Proficiency with CRM platforms and support ticketing systems
- Demonstrated ability to manage and develop front-line operations teams
- Experience with workforce planning, scheduling, and capacity modeling
- Strong data analysis skills with ability to build and interpret operational dashboards
- Bachelor's degree in business, operations, communications, or a related field
Tips for Your Customer Operations Lead Job Search
Quantify process improvements on your resume
Customer operations lead roles reward measurable impact. Translate your work into outcomes like reduced handle time, improved CSAT scores, or faster onboarding cycles. Hiring managers scan for numbers that show you moved the needle, not just managed the team.
Apply early to roles that fit
Migrate Mate lists customer operations lead openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Tailor your resume to each job posting
Customer operations lead postings vary widely. One company wants deep CRM expertise, another wants workforce management. Mirror the exact language from the job description so your resume clears automated screening tools before a human ever reads it.
Target companies at a scaling inflection point
Series B and C startups, recently acquired companies, and teams shifting from reactive support to proactive operations hire customer operations leads most aggressively. Those are the environments where the role gets built from scratch and your impact compounds fastest.
Prepare a process audit as your interview asset
Many customer operations lead interviews include a case study or take-home. Bring a real example of a workflow you audited, the gaps you found, and what you changed. Walk interviewers through your diagnostic framework, not just the outcome.
Negotiate scope alongside compensation
When an offer arrives, clarify headcount authority, budget ownership, and cross-functional decision rights before you accept. Customer operations leads often carry director-level accountability with coordinator-level authority, and scoping that out upfront changes how you can perform in the role.
Customer Operations Lead Jobs: Frequently Asked Questions
Which companies are hiring the most customer operations leads?
The companies hiring the most customer operations leads right now include Amazon, Vozzcom, and HUD, with the largest share of openings in California, Texas, and Connecticut, based on current listings on Migrate Mate as of November 2026. High-growth SaaS companies and e-commerce platforms consistently account for a large portion of active postings.
How many customer operations lead jobs are remote?
About 39% of customer operations lead openings are fully remote or hybrid as of November 2026, reflecting strong demand for distributed team leadership. Roles focused on support operations, process design, and customer success operations tend to be the most remote-friendly, while positions tied to contact center management or in-person team oversight are more likely to require on-site presence.
How do you become a customer operations lead?
Start by building several years of hands-on experience in customer support, customer success, or operations, then move into a team lead or senior individual contributor role where you own process and performance metrics. Develop fluency with CRM platforms, support tooling, and data reporting. The path typically moves from specialist to senior specialist to team lead and then into the operations lead role, with each step adding scope over people, process, or both.
Can you get a customer operations lead job with little experience?
Yes, but you need to demonstrate readiness through adjacent ownership rather than tenure alone. Candidates with two or three years of experience in customer support who have led a process improvement project, trained a cohort of new hires, or owned a reporting workflow regularly land junior customer operations lead roles at smaller companies. Pointing to concrete deliverables, not just years worked, closes the gap between your resume and the job requirement.
What does the customer operations lead interview process look like?
Most customer operations lead interview processes move through a recruiter screen, a hiring manager conversation focused on your operations experience and leadership style, and then a panel round with cross-functional stakeholders such as support, product, and finance. Many companies add a case study or take-home where you diagnose a broken workflow and propose a fix. Final rounds often include a presentation of that case to senior leadership before an offer is extended.
Where can I find and apply to customer operations lead jobs?
You can find and apply to customer operations lead jobs on Migrate Mate, which lists current openings from across the United States in one place. Find roles that match your experience and location preference, then apply directly to each listing that fits.
See All 86 Customer Operations Lead Jobs
Find roles that match your experience and apply in just a few clicks.
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