Executive Team Leader Service and Engagement Jobs
Executive Team Leader Service and Engagement jobs are open across retail, big-box, and specialty store environments, from team lead to senior operations roles, with specializations in customer experience, floor leadership, and service training. Scan the live roles below and apply to whichever ones fit.
Find JobsOverview
Showing 5 of 16+ Executive Team Leader Service and Engagement jobs
Pay is based on several factors which vary based on position. These include labor markets and in some instances may include education, work experience and certifications. In addition to your pay, Target cares about and invests in you as a team member, so that you can take care of yourself and your family. Target offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more, to help you and your family take care of your whole selves. Other benefits for eligible team members include 401(k), employee discount, short term disability, long term disability, paid sick leave, paid national holidays, and paid vacation. Find competitive benefits from financial and education to well-being and beyond at https://corporate.target.com/careers/benefits.
ALL ABOUT TARGET
Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here.
ALL ABOUT SERVICE & ENGAGEMENT
Advocates of guest experience who welcome, thank and exceed guest service expectations by focusing on guest interaction and recovery. Advocates of both physical and digital services and solutions who are knowledgeable about capabilities and features that drive adoption, usage and ultimately guest loyalty. Empowered to make shopping effortless and seamless for guests at the checklanes, guest services, gift registry, pick-up and drive up.
At Target, we believe in our leaders having meaningful experiences that help them build and develop skills for a career. The role of a Service & Engagement Executive Team Leader can provide you with the:
- Knowledge of guest service fundamentals and experience building and managing a guest first team culture across the store
- Skills in guest engagement; problem solving and resolution
- Knowledge of retail business fundamentals including: department sales trends, inventory management, guest shopping patterns, pricing and promotions strategies
- Experience setting and planning department monthly/quarterly workload to support business priorities and managing a team to deliver service and sales goals
- Experience managing a team of hourly team members, leaders and creating Service and Engagement business strategies and goals
- Skills in recruiting, selecting and talent management of hourly team members and leaders
As a Service & Engagement Executive Team Leader, no two days are ever the same, but a typical day will most likely include the following responsibilities:
- Build a team of passionate and knowledgeable Guest Advocates and Service and Engagement Leaders who strive to exceed guest service expectations by focusing on decreasing wait time, friendly guest interaction and service recovery
- Drive total store sales, understand your role in sales growth and how your departments and team contribute to and impacts total store profitability
- Anticipate staffing needs, talent plan and recruit – both long and short term
- Manage leaders to follow-up on training completion, check for understanding and provide continuous education opportunities to drive proficiencies for all front of store experiences
- Engage in consistent and meaningful development conversations throughout the critical touch points within Service and Engagement Team leader career path
- Personalize recognition and appreciation to reinforce critical guest service behaviors and promote a positive team and guest centric culture
- Establish a culture of accountability through clear expectations and performance management (listen, observe, recognize and coach) on critical Service and Engagement behaviors
- Understand business reporting and guest insights to understand, troubleshoot and follow-up on opportunity areas
- Quickly respond to any negative guest shopping experience by de-escalating the situation and ensuring your team understands and feels supported to make things right for the guest
- Own schedules that follow the scheduling allocation and guidelines to support peak traffic times, key holiday events and weekends
- Manage the store experience by anticipating and/or reacting with urgency to staffing or scheduling needs based on fluctuations in guest traffic and sales
- Ensure Team Leader schedules support a frictionless experience during guest peak traffic times for all shopping preferences: checklanes, self-checkout (SCO), Order Pick-up (OPU), drive up (DU).
- Be the champion of physical and digital offerings to ensure your team can inform, educate and promote the suite of benefits, features and offerings that reward our guest and/or enhance their shopping experience (Including Target RedCard and Wallet)
- Expect and enable your team to stay up-to-date on upcoming major promotions, brand launches and events
- Utilize guest survey reporting tools to drive change in key areas with the greatest impact on guest experience; and use guest feedback to coach/recognize teams.
- Lead the teram to deliver an efficient and hassle free guest pick up experience
- Work a schedule that aligns to guest and business needs (this includes early morning, evening and weekends)
- Demonstrate a culture of ethical conduct, safety and compliance; lead team to work in the same way and hold others accountable to this commitment
- As a key carrier, follow all safe and secure training and processes
- Address store needs (emergency, regulatory visits, etc.)
- All other duties based on business needs
WHAT WE ARE LOOKING FOR
We might be a great match if:
- Working in a fun and energetic environment makes you excited…. We work efficiently and as a team to deliver for our guests
- Providing service to our guests that makes them say I LOVE TARGET! excites you…. That’s why we love working at Target
- You enjoy interacting with people all day and making things easy for others…. Interacting with guests, solving concerns and making the guests day better is core of what we do
- You aren’t looking for Monday thru Friday job where you are at a computer all day… We are busy all day (especially on the weekends), making it easy for the guest to feel welcomed, inspired and rewarded
The good news is that we have some amazing training that will help teach you everything you need to know to be a Service & Engagement Executive Team Leader. But, there are a few skills you should have from the get-go:
- 4 year degree or equivalent experience
- Strong interpersonal and communication skills
- Strong business acumen
- Manage conflict, lead and hold others accountable
- Relate well with and interact with all levels of the organization
- Strong cognitive skills, including problem analysis, decision making, financial and quantitative analysis
- Learn and adapt to current technology needs
- Manage workload and prioritize tasks independently and with a team
We are an awesome place to work and care about our teams, so we want to make sure we are clear on a few more basics that we expect:
- Access all areas of the building to respond to guest or team member issues
- Interpret instructions, reports and information
- Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 15 pounds and occasionally lifting or moving merchandise up to 40 pounds
- Accurately handle cash register operations and cash transactions
- Flexible work schedule (e.g., nights, weekends and holidays) and regular attendance necessary
Benefits Eligibility
Please paste this url into your preferred browser to learn about benefits eligibility for this role: https://tgt.biz/BenefitsForYou_DAmericans with Disabilities Act (ADA)
In compliance with state and federal laws, Target will make reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please reach out to candidate.accommodations@HRHelp.Target.com. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed through this channel.
Pay is based on several factors which vary based on position. These include labor markets and in some instances may include education, work experience and certifications. In addition to your pay, Target cares about and invests in you as a team member, so that you can take care of yourself and your family. Target offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more, to help you and your family take care of your whole selves. Other benefits for eligible team members include 401(k), employee discount, short term disability, long term disability, paid sick leave, paid national holidays, and paid vacation. Find competitive benefits from financial and education to well-being and beyond at https://corporate.target.com/careers/benefits.
ALL ABOUT TARGET
Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here.
ALL ABOUT SERVICE & ENGAGEMENT
Advocates of guest experience who welcome, thank and exceed guest service expectations by focusing on guest interaction and recovery. Advocates of both physical and digital services and solutions who are knowledgeable about capabilities and features that drive adoption, usage and ultimately guest loyalty. Empowered to make shopping effortless and seamless for guests at the checklanes, guest services, gift registry, pick-up and drive up.
At Target, we believe in our leaders having meaningful experiences that help them build and develop skills for a career. The role of a Service & Engagement Executive Team Leader can provide you with the:
- Knowledge of guest service fundamentals and experience building and managing a guest first team culture across the store
- Skills in guest engagement; problem solving and resolution
- Knowledge of retail business fundamentals including: department sales trends, inventory management, guest shopping patterns, pricing and promotions strategies
- Experience setting and planning department monthly/quarterly workload to support business priorities and managing a team to deliver service and sales goals
- Experience managing a team of hourly team members, leaders and creating Service and Engagement business strategies and goals
- Skills in recruiting, selecting and talent management of hourly team members and leaders
As a Service & Engagement Executive Team Leader, no two days are ever the same, but a typical day will most likely include the following responsibilities:
- Build a team of passionate and knowledgeable Guest Advocates and Service and Engagement Leaders who strive to exceed guest service expectations by focusing on decreasing wait time, friendly guest interaction and service recovery
- Drive total store sales, understand your role in sales growth and how your departments and team contribute to and impacts total store profitability
- Anticipate staffing needs, talent plan and recruit – both long and short term
- Manage leaders to follow-up on training completion, check for understanding and provide continuous education opportunities to drive proficiencies for all front of store experiences
- Engage in consistent and meaningful development conversations throughout the critical touch points within Service and Engagement Team leader career path
- Personalize recognition and appreciation to reinforce critical guest service behaviors and promote a positive team and guest centric culture
- Establish a culture of accountability through clear expectations and performance management (listen, observe, recognize and coach) on critical Service and Engagement behaviors
- Understand business reporting and guest insights to understand, troubleshoot and follow-up on opportunity areas
- Quickly respond to any negative guest shopping experience by de-escalating the situation and ensuring your team understands and feels supported to make things right for the guest
- Own schedules that follow the scheduling allocation and guidelines to support peak traffic times, key holiday events and weekends
- Manage the store experience by anticipating and/or reacting with urgency to staffing or scheduling needs based on fluctuations in guest traffic and sales
- Ensure Team Leader schedules support a frictionless experience during guest peak traffic times for all shopping preferences: checklanes, self-checkout (SCO), Order Pick-up (OPU), drive up (DU).
- Be the champion of physical and digital offerings to ensure your team can inform, educate and promote the suite of benefits, features and offerings that reward our guest and/or enhance their shopping experience (Including Target RedCard and Wallet)
- Expect and enable your team to stay up-to-date on upcoming major promotions, brand launches and events
- Utilize guest survey reporting tools to drive change in key areas with the greatest impact on guest experience; and use guest feedback to coach/recognize teams.
- Lead the teram to deliver an efficient and hassle free guest pick up experience
- Work a schedule that aligns to guest and business needs (this includes early morning, evening and weekends)
- Demonstrate a culture of ethical conduct, safety and compliance; lead team to work in the same way and hold others accountable to this commitment
- As a key carrier, follow all safe and secure training and processes
- Address store needs (emergency, regulatory visits, etc.)
- All other duties based on business needs
WHAT WE ARE LOOKING FOR
We might be a great match if:
- Working in a fun and energetic environment makes you excited…. We work efficiently and as a team to deliver for our guests
- Providing service to our guests that makes them say I LOVE TARGET! excites you…. That’s why we love working at Target
- You enjoy interacting with people all day and making things easy for others…. Interacting with guests, solving concerns and making the guests day better is core of what we do
- You aren’t looking for Monday thru Friday job where you are at a computer all day… We are busy all day (especially on the weekends), making it easy for the guest to feel welcomed, inspired and rewarded
The good news is that we have some amazing training that will help teach you everything you need to know to be a Service & Engagement Executive Team Leader. But, there are a few skills you should have from the get-go:
- 4 year degree or equivalent experience
- Strong interpersonal and communication skills
- Strong business acumen
- Manage conflict, lead and hold others accountable
- Relate well with and interact with all levels of the organization
- Strong cognitive skills, including problem analysis, decision making, financial and quantitative analysis
- Learn and adapt to current technology needs
- Manage workload and prioritize tasks independently and with a team
We are an awesome place to work and care about our teams, so we want to make sure we are clear on a few more basics that we expect:
- Access all areas of the building to respond to guest or team member issues
- Interpret instructions, reports and information
- Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 15 pounds and occasionally lifting or moving merchandise up to 40 pounds
- Accurately handle cash register operations and cash transactions
- Flexible work schedule (e.g., nights, weekends and holidays) and regular attendance necessary
Benefits Eligibility
Please paste this url into your preferred browser to learn about benefits eligibility for this role: https://tgt.biz/BenefitsForYou_DAmericans with Disabilities Act (ADA)
In compliance with state and federal laws, Target will make reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please reach out to candidate.accommodations@HRHelp.Target.com. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed through this channel.
Executive Team Leader Service and Engagement Jobs by Experience Level
See All 16 Executive Team Leader Service and Engagement Jobs
Find roles that match your experience and apply in just a few clicks.
Find JobsExecutive Team Leader Service and Engagement Job Market
Who's Hiring
What Employers Look For
The qualifications that appear most often in executive team leader service and engagement jobs.
- Two or more years of retail or service team leadership experience
- Proven ability to coach and develop frontline team members
- Experience managing guest escalations and service recovery situations
- Familiarity with scheduling tools and labor hour planning
- Strong working knowledge of inventory and in-store fulfillment processes
- High school diploma or equivalent required, bachelor's degree preferred
Tips for Your Executive Team Leader Service and Engagement Job Search
Tailor your resume to store metrics
Hiring managers for these roles look for numbers tied to customer satisfaction scores, Net Promoter Scores, or service response times. Pull those figures from past performance reviews and lead with them in your work history section.
Highlight cross-functional team leadership
These roles sit at the intersection of service, operations, and people management. Your resume should show that you've coordinated across cashier, fulfillment, and specialty teams, not just managed one department in isolation.
Apply early to roles that fit
Migrate Mate lists executive team leader service and engagement openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Use the job posting to prep interview stories
Interviewers for service and engagement leadership roles almost always ask for examples of handling escalated guest situations. Pull the exact language from the job posting and build a specific story for each priority the employer lists.
Demonstrate scheduling and coverage fluency
Many postings test whether candidates understand labor hour management. Be ready to explain how you've built or adjusted a service team schedule around peak traffic windows, call-outs, or seasonal volume shifts.
Follow up with a service-focused thank-you note
After your interview, reference one specific guest experience challenge the team mentioned and briefly explain how you'd approach it. That detail signals you were listening and already thinking like a service leader, not just a job applicant.
Executive Team Leader Service and Engagement Jobs: Frequently Asked Questions
How many executive team leader service and engagement jobs are remote?
About 100% of executive team leader service and engagement openings are fully remote or hybrid as of November 2026, reflecting the hands-on nature of most store leadership roles. The sub-areas most likely to offer remote or hybrid arrangements are training coordination, district-level service program management, and corporate guest experience strategy positions.
How do you become an executive team leader service and engagement?
Start by building direct retail or service team leadership experience, ideally managing a team of frontline associates on a sales floor or in a customer-facing environment. From there, focus on demonstrating measurable improvements in guest satisfaction and team performance. Employers typically promote candidates who have led coaching initiatives, handled service escalations independently, and shown comfort with scheduling and operational coordination.
How can you get hired as an executive team leader service and engagement with little experience?
Start by targeting roles with titles like team lead, service supervisor, or guest experience coordinator, which feed directly into executive team leader pipelines at most large retailers. Emphasize any experience where you coached peers, resolved guest complaints, or coordinated a small team during a manager's absence. Even informal leadership during high-volume shifts counts when framed clearly on your resume.
What does the executive team leader service and engagement interview process look like?
Most employers run two to three rounds, starting with a phone or video screen focused on your leadership background and service philosophy. A second round typically involves behavioral questions using the STAR format, centered on guest escalations, team coaching moments, and scheduling challenges. Final rounds often include a store walk or panel interview with district or regional leadership who assess your floor presence and operational instincts.
Where can I find and apply to executive team leader service and engagement jobs?
You can find and apply to executive team leader service and engagement jobs on Migrate Mate, which lists current openings from across the United States. Search the roles available, find the ones that match your background and location preferences, and apply directly to each listing that fits.
See All 16 Executive Team Leader Service and Engagement Jobs
Find roles that match your experience and apply in just a few clicks.
Find Jobs