Customer Operations Representative Jobs
Customer Operations Representative jobs are open across e-commerce, financial services, healthcare, logistics, and SaaS companies, at every level from entry-level to senior and team lead, with specializations in order management, account support, and process coordination. See the openings below and apply to the ones that match your experience.
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Showing 5 of 44+ Customer Operations Representative jobs
Our Mission
At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place.
Who We Are
In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!
We believe collaboration thrives in person. That’s why most of our teams work from the office full time, with flexibility when it’s needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes.Job Summary
As a Lead, Strategy & Ops aligned to our Global Customer Services (GCS) organization, you will be a leader directly contributing to Palo Alto Network’s overall strategy and success.
You will partner with senior leaders and cross-functional teams to develop and execute strategy, accelerating our Support Transformation.
This role calls for a hands-on, strategic leader who can design, influence, and execute high-impact initiatives end-to-end.
You will excel in a dynamic, fast-moving environment that values innovation, problem-solving, and continuous improvement.
Your work will directly inform company strategy and deliver impact at scale.
Core Responsibilities:
- first-principles thinking to deconstruct complex problems and design pragmatic, high-impact strategies that advance business priorities.
- Synthesize diverse data sources into actionable insights that enable clear, confident decision-making at all levels of the organization.
- Deliver concise, compelling materials for executive audiences, including business cases and strategic plans that drive measurable outcomes
- Perform advanced qualitative and quantitative analyses to identify product serviceability enhancements, and partner directly with R&D and Engineering leaders to prioritize product enhancements.
- Demonstrate full end-to-end accountability for strategic outcome delivery, from initial strategy development, to execution and rollout.
- Serve as the primary strategic liaison between Support Operations, Engineering, and executive leadership.
- Synthesize complex technical data into high-impact recommendations, chairing interlock forums to align cross-functional priorities with broader company goals.
Qualifications
- First-Principles Problem Solving: Ability to structure complex, ambiguous business problems into actionable strategies.
- Demonstrated experience acting as a catalyst who drives end-to-end initiative execution rather than delivering passive analysis.
- Background in enterprise software or technology industry, product serviceability programs, or software/hardware engineering interlocks
- Expertise in building sophisticated models in Excel or Google Sheets, with strong attention to detail.
- Cross-Functional Leadership & Orchestration: Ability to mobilize, align, and influence cross-functional teams (Engineering, R&D, Operations) without direct authority.
- Executive Communication: Skilled in translating technical, multi-layered data into polished, executive-ready presentations and business proposals.
- Agility & Drive: Comfort operating in fast-moving, high-visibility environments with evolving business priorities. Management consulting experience at a top-tier strategy firm or a recognized operational boutique firm.
-
Compensation Disclosure
The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/com-missioned roles) is expected to be the annual range listed below. The offered compensation may also include restricted stock units and a bonus.
$176,800.00 - $286,000.00/yrOur Commitment
We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.Our Mission
At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place.
Who We Are
In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!
We believe collaboration thrives in person. That’s why most of our teams work from the office full time, with flexibility when it’s needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes.Job Summary
As a Lead, Strategy & Ops aligned to our Global Customer Services (GCS) organization, you will be a leader directly contributing to Palo Alto Network’s overall strategy and success.
You will partner with senior leaders and cross-functional teams to develop and execute strategy, accelerating our Support Transformation.
This role calls for a hands-on, strategic leader who can design, influence, and execute high-impact initiatives end-to-end.
You will excel in a dynamic, fast-moving environment that values innovation, problem-solving, and continuous improvement.
Your work will directly inform company strategy and deliver impact at scale.
Core Responsibilities:
- first-principles thinking to deconstruct complex problems and design pragmatic, high-impact strategies that advance business priorities.
- Synthesize diverse data sources into actionable insights that enable clear, confident decision-making at all levels of the organization.
- Deliver concise, compelling materials for executive audiences, including business cases and strategic plans that drive measurable outcomes
- Perform advanced qualitative and quantitative analyses to identify product serviceability enhancements, and partner directly with R&D and Engineering leaders to prioritize product enhancements.
- Demonstrate full end-to-end accountability for strategic outcome delivery, from initial strategy development, to execution and rollout.
- Serve as the primary strategic liaison between Support Operations, Engineering, and executive leadership.
- Synthesize complex technical data into high-impact recommendations, chairing interlock forums to align cross-functional priorities with broader company goals.
Qualifications
- First-Principles Problem Solving: Ability to structure complex, ambiguous business problems into actionable strategies.
- Demonstrated experience acting as a catalyst who drives end-to-end initiative execution rather than delivering passive analysis.
- Background in enterprise software or technology industry, product serviceability programs, or software/hardware engineering interlocks
- Expertise in building sophisticated models in Excel or Google Sheets, with strong attention to detail.
- Cross-Functional Leadership & Orchestration: Ability to mobilize, align, and influence cross-functional teams (Engineering, R&D, Operations) without direct authority.
- Executive Communication: Skilled in translating technical, multi-layered data into polished, executive-ready presentations and business proposals.
- Agility & Drive: Comfort operating in fast-moving, high-visibility environments with evolving business priorities. Management consulting experience at a top-tier strategy firm or a recognized operational boutique firm.
-
Compensation Disclosure
The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/com-missioned roles) is expected to be the annual range listed below. The offered compensation may also include restricted stock units and a bonus.
$176,800.00 - $286,000.00/yrOur Commitment
We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.Customer Operations Representative Jobs by Experience Level
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Find roles that match your experience and apply in just a few clicks.
Find JobsCustomer Operations Representative Job Market
Who's Hiring
- Vozzcom12
- RXO3
- Washington University in St. Louis2
- UKG1
- Dana1
Top Industries Hiring
- Distribution & Wholesale
What Employers Look For
The qualifications that appear most often in customer operations representative jobs.
- 1-3 years of customer service, operations support, or account management experience
- Proficiency with CRM platforms and order management or ticketing systems
- Strong written and verbal communication skills for multi-channel customer interaction
- Ability to manage high-volume caseloads while meeting SLA or resolution time targets
- Experience with cross-functional coordination across logistics, billing, or fulfillment teams
- Familiarity with data entry accuracy standards and internal process documentation
Tips for Your Customer Operations Representative Job Search
Tailor your resume for ticket volume
Hiring managers for customer operations roles want to see how many requests or cases you handled daily. Replace vague phrases like 'assisted customers' with concrete descriptions of queue management, resolution workflows, or escalation handling you owned.
Highlight cross-functional coordination experience
Customer operations representatives routinely work between support, logistics, and finance teams. Call out specific instances where you resolved issues by looping in another department, because that cross-team fluency is exactly what distinguishes operations roles from pure customer service positions.
Filter by the tools listed in job descriptions
Postings for customer operations roles almost always name the CRM or order management platform the team uses. If you have hands-on experience with those specific tools, make sure they appear in your resume under a skills or systems section so automated screening catches them.
Apply early to roles that fit
Migrate Mate lists customer operations representative openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Prepare for scenario-based interview questions
Interviewers for customer operations roles typically walk you through a broken order, billing discrepancy, or SLA breach scenario. Practice narrating how you'd triage, communicate with the customer, and coordinate internally, because your process thinking matters as much as your answer.
Negotiate using operations-specific metrics
When discussing compensation, anchor your case in measurable contributions like average handle time reduction, case deflection rates, or process improvements you documented. Generic claims about being a 'hard worker' carry far less weight than quantified operational impact in this role.
Customer Operations Representative Jobs: Frequently Asked Questions
Which companies are hiring the most customer operations representatives?
The most active employers for customer operations representatives right now are Vozzcom, RXO, and Washington University in St. Louis, and the most openings are in California, Texas, and Illinois, based on current listings on Migrate Mate as of November 2026. E-commerce, financial services, and logistics companies consistently drive the highest volume of open roles.
How many customer operations representative jobs are remote?
About 17% of customer operations representative openings are fully remote or hybrid as of November 2026, reflecting strong employer flexibility for this role. Fully remote positions are most common in SaaS and fintech companies, where operations workflows run entirely through cloud-based systems that don't require on-site presence.
How do you become a customer operations representative?
Start by building experience in a customer-facing role such as support, retail, or inside sales, then move toward positions that add an operational layer like order tracking, account coordination, or billing resolution. Develop proficiency in a CRM or ticketing system, document any process improvements you contributed to, and apply to entry-level operations roles that emphasize cross-functional coordination over pure phone support.
Can you get hired as a customer operations representative with little experience?
Yes, many customer operations representative roles are explicitly open to candidates with less than a year of formal experience, especially at e-commerce and startup companies where operational volume outpaces available headcount. Focus your application on transferable skills like managing competing priorities, resolving disputes, and communicating clearly across teams, and highlight any tool experience even if it comes from part-time or contract work.
What does the customer operations representative interview process look like?
Most hiring processes for this role include an initial phone or video screen focused on your background and availability, followed by a skills-based interview where you walk through how you'd handle a specific operational failure like a delayed shipment or billing error. Some employers add a short written exercise or a live walkthrough of a CRM or ticketing tool, and final rounds often include a conversation with a cross-functional partner such as a logistics or finance team lead.
Where can I find and apply to customer operations representative jobs?
You can find and apply to customer operations representative jobs on Migrate Mate, which lists current openings from across the United States. Search for roles that match your experience level and specialization, then apply directly to each listing that fits.
See All 44 Customer Operations Representative Jobs
Find roles that match your experience and apply in just a few clicks.
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