Regional Customer Service Manager Jobs
Regional Customer Service Manager jobs are open across retail, logistics, healthcare, financial services, and telecommunications, at every level from team lead to senior director, with specializations in call center operations, client success, and field service management. Scan the live roles below and apply to whichever ones fit.
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Showing 5 of 33+ Regional Customer Service Manager jobs
ARE YOU A CURRENT US FOODS EMPLOYEE? PLEASE APPLY DIRECTLY THROUGH OUR INTERNAL WORKDAY CAREER SITE
Join Our Community of Food People!
Responsible for managing sales in a specified region or major geographical area. Oversees the selling of and may also sell the company's products and services using product, organizational, and customer knowledge to influence customers and assist them in applying the products/services to their needs resulting in revenue generation. Provides input and participates in the marketing of products and services. Manages District Sales Managers, Sales Coordinators and Specialists within the region; sources new sales talent. Must have a valid U.S. Driver’s License issued by your state of legal residence.
Assist District Sales Managers and Territory Managers in the region with organizational skills, company strategies, and territory planning. Oversee and manage the performance of all District Sales Managers. Provide guidance regarding lead management and new account growth numbers. Perform quarterly District Sales Manager Reviews (DMBR). Work with sales support and staff to establish an on-going communication path with the customer and ensure future sales opportunities.
Evaluate employee needs and recommend training or re-training in identified areas. Develop and prepare DSMs for career advancement. Ensure that the sales organization is appropriately staffed and managed to minimize turnover.
Research, develop and maintain long and short range sales plans. Work with category management to determine market strategies & uses for products and services.
Oversee the communication and execution of company policies within the confines of the sales department.
Submit and administer yearly street sales operating plan and yearly operating budget; monitor achievements to Plan and initiate improvement measures as needed. Review and approve street sales related expenses, credits, donations, and contracts.
Evaluate District Sales Manager and Territory Managers performance within the Region. Ensure team is completing specified training programs. Analyze sales and gross profit achievements, and determine focus areas for growth.
Other duties assigned by manager.
Education/Training:
Bachelor's degree in Business Administration
Sales & Marketing or related field or equivalent experience required.
Related Experience:
Must possess a minimum of 5 years of foodservice sales experience required.
A minimum of 2 years of supervisory experience required; previous District Sales Management experience or other Sales management preferred.
Overnight travel may be required to participate in trainings, meetings, or other company events.
Knowledge/Skills/Abilities:
Demonstrated problem solving and negotiation skills; proficient financial and analytical skills.
Excellent oral and written communication skills, as well as customer service and presentation abilities.
Must have proficient computer skills; should be proficient with Microsoft Office products (e.g., Word, Excel, PowerPoint, Outlook).
Must have a valid U.S. Driver’s License issued by your state of legal residence.
This role will also receive incentive compensation. Benefits for this role may include health insurance, pre-tax spending accounts, retirement benefits, paid time off, short-term and long-term disability, employee stock purchase plan, and life insurance. To review available benefits, please click here: https://www.usfoods.com/careers/benefits.html.
Compensation depends on relevant experience and/or education, specific skills, function, geographic location, and other factors as applicable by law (for example: state or local minimum wage thresholds). The expected base rate for this role is between
$105,000 - $160,000***EOE – Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Age/Genetic Information/Protected Veteran/Disability Status***
ARE YOU A CURRENT US FOODS EMPLOYEE? PLEASE APPLY DIRECTLY THROUGH OUR INTERNAL WORKDAY CAREER SITE
Join Our Community of Food People!
Responsible for managing sales in a specified region or major geographical area. Oversees the selling of and may also sell the company's products and services using product, organizational, and customer knowledge to influence customers and assist them in applying the products/services to their needs resulting in revenue generation. Provides input and participates in the marketing of products and services. Manages District Sales Managers, Sales Coordinators and Specialists within the region; sources new sales talent. Must have a valid U.S. Driver’s License issued by your state of legal residence.
Assist District Sales Managers and Territory Managers in the region with organizational skills, company strategies, and territory planning. Oversee and manage the performance of all District Sales Managers. Provide guidance regarding lead management and new account growth numbers. Perform quarterly District Sales Manager Reviews (DMBR). Work with sales support and staff to establish an on-going communication path with the customer and ensure future sales opportunities.
Evaluate employee needs and recommend training or re-training in identified areas. Develop and prepare DSMs for career advancement. Ensure that the sales organization is appropriately staffed and managed to minimize turnover.
Research, develop and maintain long and short range sales plans. Work with category management to determine market strategies & uses for products and services.
Oversee the communication and execution of company policies within the confines of the sales department.
Submit and administer yearly street sales operating plan and yearly operating budget; monitor achievements to Plan and initiate improvement measures as needed. Review and approve street sales related expenses, credits, donations, and contracts.
Evaluate District Sales Manager and Territory Managers performance within the Region. Ensure team is completing specified training programs. Analyze sales and gross profit achievements, and determine focus areas for growth.
Other duties assigned by manager.
Education/Training:
Bachelor's degree in Business Administration
Sales & Marketing or related field or equivalent experience required.
Related Experience:
Must possess a minimum of 5 years of foodservice sales experience required.
A minimum of 2 years of supervisory experience required; previous District Sales Management experience or other Sales management preferred.
Overnight travel may be required to participate in trainings, meetings, or other company events.
Knowledge/Skills/Abilities:
Demonstrated problem solving and negotiation skills; proficient financial and analytical skills.
Excellent oral and written communication skills, as well as customer service and presentation abilities.
Must have proficient computer skills; should be proficient with Microsoft Office products (e.g., Word, Excel, PowerPoint, Outlook).
Must have a valid U.S. Driver’s License issued by your state of legal residence.
This role will also receive incentive compensation. Benefits for this role may include health insurance, pre-tax spending accounts, retirement benefits, paid time off, short-term and long-term disability, employee stock purchase plan, and life insurance. To review available benefits, please click here: https://www.usfoods.com/careers/benefits.html.
Compensation depends on relevant experience and/or education, specific skills, function, geographic location, and other factors as applicable by law (for example: state or local minimum wage thresholds). The expected base rate for this role is between
$105,000 - $160,000***EOE – Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Age/Genetic Information/Protected Veteran/Disability Status***
Regional Customer Service Manager Jobs by Experience Level
See All 33 Regional Customer Service Manager Jobs
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Find JobsRegional Customer Service Manager Job Market
Who's Hiring
What Employers Look For
The qualifications that appear most often in regional customer service manager jobs.
- Five or more years of customer service experience with at least two in a management role
- Demonstrated ability to manage teams across multiple locations or geographic territories
- Proficiency with CRM platforms and customer service software such as Salesforce or Zendesk
- Strong data analysis skills for tracking KPIs like CSAT, NPS, and resolution time
- Bachelor's degree in business administration, communications, or a related field
- Experience developing and delivering training programs for frontline service staff
Tips for Your Regional Customer Service Manager Job Search
Quantify multi-site performance on your resume
Regional roles require proof you can manage teams across multiple locations. Replace vague phrases like 'improved satisfaction' with concrete outcomes tied to specific sites, such as reduced escalation rates or faster resolution times across a territory.
Highlight cross-functional collaboration experience clearly
Hiring managers for regional roles want to see that you've coordinated with logistics, sales, or operations, not just managed a single team. Name the departments you partnered with and the specific problems you solved together.
Apply early to roles that fit
Migrate Mate lists regional customer service manager openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Filter openings by territory size and scope
A regional role covering three states has very different expectations than one covering a single metro area. Read each posting for language like 'multi-state,' 'district,' or 'zone' so you target roles that match your actual management experience.
Prepare a territory-turnaround story for interviews
Interviewers for regional roles almost always ask about a struggling location or underperforming team you inherited. Have a specific example ready that covers your diagnosis, your actions across sites, and the measurable outcome you achieved.
Negotiate relocation terms before accepting any offer
Regional roles frequently require travel or even relocation to cover a territory. Ask explicitly about travel expectations, mileage reimbursement, and whether the company covers relocation costs before you sign, since these terms vary widely by employer.
Regional Customer Service Manager Jobs: Frequently Asked Questions
Which companies are hiring the most regional customer service managers?
The most active employers for regional customer service managers right now are NextEra Energy, Canon Medical Systems, and Spectrum, and the most openings are in Illinois, California, and Georgia, based on current listings on Migrate Mate as of November 2026. Industries with the heaviest hiring activity tend to include retail, logistics, and healthcare services.
How many regional customer service manager jobs are remote?
About 89% of regional customer service manager openings are fully remote or hybrid as of November 2026, though the nature of the role means many positions require regular on-site visits across a territory. Sub-areas such as client success management and account oversight tend to offer the most remote flexibility compared to field service or call center operations roles.
How do you become a regional customer service manager?
Start by building several years of frontline customer service experience, then move into a team lead or supervisor role where you manage people directly. Develop skills in performance reporting, coaching, and cross-site coordination. Seek opportunities to cover for a regional manager or take on a district-level project, since most employers want to see that you can operate across multiple locations before promoting you to a regional title.
Can you get hired as a regional customer service manager without much experience?
It's difficult to land a regional role without prior management experience, but you can build toward it strategically. Focus on getting promoted to a supervisor or team lead position first, then volunteer for multi-location projects or fill-in coverage. Employers sometimes hire strong internal candidates into regional roles even without a long tenure, especially in high-growth industries like logistics or fintech where the management pipeline is thin.
What does the regional customer service manager interview process look like?
The process typically starts with a recruiter screen focused on your management background and territory experience, followed by a panel interview with a director and sometimes an HR partner. Expect at least one behavioral round where you walk through specific examples of handling underperforming teams or escalated customer situations. Some employers add a case study or presentation where you outline how you'd improve a hypothetical district's service metrics.
Where can I find and apply to regional customer service manager jobs?
You can find and apply to regional customer service manager jobs on Migrate Mate, which lists current openings from across the United States. Search for roles that match your territory experience and industry background, then apply directly to each listing that fits your skills and location preferences.
See All 33 Regional Customer Service Manager Jobs
Find roles that match your experience and apply in just a few clicks.
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