Customer Onboarding Manager Jobs
Customer Onboarding Manager jobs are open across SaaS, fintech, healthtech, and enterprise software, at every level from associate to senior and director, with specializations in customer success, implementation, and technical onboarding. Scan the live roles below and apply to whichever ones fit.
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Showing 5 of 26+ Customer Onboarding Manager jobs
Role Summary
At Topline Pro, we help small business owners build, manage, and grow their online presence — fast. As an Onboarding Specialist, you’ll be the welcoming guide who helps new customers take their first step toward success. You’ll turn what can feel like a technical hurdle into an easy, empowering experience — walking business owners through setup, helping them connect their websites and profiles, and ensuring they’re ready to shine online. Every successful onboarding you complete directly helps small businesses thrive and fuels Topline Pro’s mission to make it effortless for entrepreneurs to grow.
What you'll do
Lead live onboarding sessions with new customers and ensure a smooth, successful setup
Walk customers through connecting their Google Business and Facebook profiles and launching their Topline Pro site
Troubleshoot setup issues in real time and guide users through simple technical steps
Follow up with customers to complete onboarding milestones within three weeks
Support Spanish-speaking customers to make onboarding accessible and inclusive
Collaborate closely with Sales, Customer Success, and Support to ensure a seamless customer journey
Share feedback and ideas to continually improve the onboarding experience and internal processes
What we’re looking for
1+ year in a customer-facing role such as onboarding, support, or customer success preferred
Clear, friendly communicator who can explain technical steps in plain language
Strong organization skills with the ability to manage multiple onboarding sessions
Solid technical aptitude — quick learner and confident user of digital tools
Proactive and calm under pressure, with strong problem-solving instincts
Fluent in English; Spanish fluency a strong plus
Who you are
Motivated by helping small business owners succeed online
Adaptable, curious, and thrive in a fast-paced environment
Take pride in accuracy and following through on every customer interaction
Eager to learn, open to feedback, and quick to apply new knowledge
Love being part of a collaborative, mission-driven team building something that matters
Hiring Process
Recruiter Screen
Onboarding Team Lead Screen
VP of Customer Success Screen
Case Study Onsite
Cofounder Screen
What we offer
$60K base salary + commissions + equity ($75k+ OTE)
Full Medical, Dental, and Vision Health Coverage
Computer and workspace enhancements
401(k) plan (non-matching)
Unlimited vacation, 9 company holidays including election day, and 1 personal volunteer day a year
Company-paid Wellhub membership for fitness and wellness
Dinner covered with Uber Eats + a stocked kitchen to keep you fueled
Opportunity to take on significant responsibility and ownership in scaling a product that can change the lives of home service pros
Our Values
No Bullsh*t: We create meaningful results for our customers and drive growth for our team—ensuring progress and impact are felt every day. Our focus, both internally and externally, is on delivering genuine value rather than superficial solutions or benefit without purpose.
Think Big, Learn Fast: We move quickly, acting on data to uncover insights and solutions. We embrace risks, knowing every experiment fuels growth—even when it doesn’t go as planned.
One Team, One Dream: We tackle challenges together with creativity, and an open mind—always seeking solutions and embracing fresh ideas to win as a team.
Empower Every Voice: We welcome diverse perspectives and bold ideas, creating space for authenticity and respect—because great ideas come from everywhere.
Be an Owner: We take responsibility for outcomes, act in the company’s best interest, and treat every dollar as our own. We move with urgency, think long-term, and take pride in driving impact.
Boom!: We take time to celebrate each other’s achievements, big and small—at work and in life—because shared success fuels lasting momentum. And we end all team meetings in a “Boom!”
About Topline Pro
We're building an AI-powered Shopify for service businesses. We help service pros (e.g., roofers, landscapers, painters, cleaners) acquire direct business, fast. Up and running within minutes using Gen AI, our digital storefront products help pros get discovered, trusted, and booked repeatedly.
Topline Pro was co-founded by Nick Ornitz (CEO) and Shannon Kay (COO), with an excellent team of 120+ rockstars and plans to expand further in 2026. We serve thousands of local service businesses and were named one of the top 50 Tech Companies building for SMBs in 2023 and 2024.
We're YC-backed and well-funded, with several years of runway, and we've experienced rapid growth over the past year. We're in a phenomenal position to scale, with the financial foundation, product-market fit, and momentum to go big. You'll be joining at an inflection point, where the groundwork is laid, and the path to massive impact is clear.
We believe "great candidates" do not come about simply from a check mark next to past experience. We believe in hiring people, not just skills. Even if you do not check every box but find excitement at the prospect of working with us in this capacity, please apply.
Topline Pro is committed to building an inclusive workplace and assembling a team from diverse backgrounds. We ensure that individuals with disabilities receive reasonable accommodation throughout the application and interview process. We strongly encourage applications from underrepresented candidates and those from nontraditional backgrounds.
Role Summary
At Topline Pro, we help small business owners build, manage, and grow their online presence — fast. As an Onboarding Specialist, you’ll be the welcoming guide who helps new customers take their first step toward success. You’ll turn what can feel like a technical hurdle into an easy, empowering experience — walking business owners through setup, helping them connect their websites and profiles, and ensuring they’re ready to shine online. Every successful onboarding you complete directly helps small businesses thrive and fuels Topline Pro’s mission to make it effortless for entrepreneurs to grow.
What you'll do
Lead live onboarding sessions with new customers and ensure a smooth, successful setup
Walk customers through connecting their Google Business and Facebook profiles and launching their Topline Pro site
Troubleshoot setup issues in real time and guide users through simple technical steps
Follow up with customers to complete onboarding milestones within three weeks
Support Spanish-speaking customers to make onboarding accessible and inclusive
Collaborate closely with Sales, Customer Success, and Support to ensure a seamless customer journey
Share feedback and ideas to continually improve the onboarding experience and internal processes
What we’re looking for
1+ year in a customer-facing role such as onboarding, support, or customer success preferred
Clear, friendly communicator who can explain technical steps in plain language
Strong organization skills with the ability to manage multiple onboarding sessions
Solid technical aptitude — quick learner and confident user of digital tools
Proactive and calm under pressure, with strong problem-solving instincts
Fluent in English; Spanish fluency a strong plus
Who you are
Motivated by helping small business owners succeed online
Adaptable, curious, and thrive in a fast-paced environment
Take pride in accuracy and following through on every customer interaction
Eager to learn, open to feedback, and quick to apply new knowledge
Love being part of a collaborative, mission-driven team building something that matters
Hiring Process
Recruiter Screen
Onboarding Team Lead Screen
VP of Customer Success Screen
Case Study Onsite
Cofounder Screen
What we offer
$60K base salary + commissions + equity ($75k+ OTE)
Full Medical, Dental, and Vision Health Coverage
Computer and workspace enhancements
401(k) plan (non-matching)
Unlimited vacation, 9 company holidays including election day, and 1 personal volunteer day a year
Company-paid Wellhub membership for fitness and wellness
Dinner covered with Uber Eats + a stocked kitchen to keep you fueled
Opportunity to take on significant responsibility and ownership in scaling a product that can change the lives of home service pros
Our Values
No Bullsh*t: We create meaningful results for our customers and drive growth for our team—ensuring progress and impact are felt every day. Our focus, both internally and externally, is on delivering genuine value rather than superficial solutions or benefit without purpose.
Think Big, Learn Fast: We move quickly, acting on data to uncover insights and solutions. We embrace risks, knowing every experiment fuels growth—even when it doesn’t go as planned.
One Team, One Dream: We tackle challenges together with creativity, and an open mind—always seeking solutions and embracing fresh ideas to win as a team.
Empower Every Voice: We welcome diverse perspectives and bold ideas, creating space for authenticity and respect—because great ideas come from everywhere.
Be an Owner: We take responsibility for outcomes, act in the company’s best interest, and treat every dollar as our own. We move with urgency, think long-term, and take pride in driving impact.
Boom!: We take time to celebrate each other’s achievements, big and small—at work and in life—because shared success fuels lasting momentum. And we end all team meetings in a “Boom!”
About Topline Pro
We're building an AI-powered Shopify for service businesses. We help service pros (e.g., roofers, landscapers, painters, cleaners) acquire direct business, fast. Up and running within minutes using Gen AI, our digital storefront products help pros get discovered, trusted, and booked repeatedly.
Topline Pro was co-founded by Nick Ornitz (CEO) and Shannon Kay (COO), with an excellent team of 120+ rockstars and plans to expand further in 2026. We serve thousands of local service businesses and were named one of the top 50 Tech Companies building for SMBs in 2023 and 2024.
We're YC-backed and well-funded, with several years of runway, and we've experienced rapid growth over the past year. We're in a phenomenal position to scale, with the financial foundation, product-market fit, and momentum to go big. You'll be joining at an inflection point, where the groundwork is laid, and the path to massive impact is clear.
We believe "great candidates" do not come about simply from a check mark next to past experience. We believe in hiring people, not just skills. Even if you do not check every box but find excitement at the prospect of working with us in this capacity, please apply.
Topline Pro is committed to building an inclusive workplace and assembling a team from diverse backgrounds. We ensure that individuals with disabilities receive reasonable accommodation throughout the application and interview process. We strongly encourage applications from underrepresented candidates and those from nontraditional backgrounds.
Customer Onboarding Manager Jobs by Experience Level
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Find JobsCustomer Onboarding Manager Job Market
Who's Hiring
What Employers Look For
The qualifications that appear most often in customer onboarding manager jobs.
- 2-5 years of experience in customer onboarding, customer success, or implementation roles
- Proficiency with CRM platforms such as Salesforce and customer success tools like Gainsight or Totango
- Demonstrated ability to manage multiple onboarding projects simultaneously across different customer segments
- Strong written and verbal communication skills for training customers and collaborating cross-functionally
- Experience building or improving onboarding playbooks, documentation, and self-service resources
- Bachelor's degree in business, communications, or a related field, or equivalent practical experience
Tips for Your Customer Onboarding Manager Job Search
Quantify time-to-value in your resume
Hiring managers want proof you've moved customers from signed contract to active use faster. Replace vague phrases like 'managed onboarding' with specific outcomes: reduced ramp time, improved activation rates, or the number of accounts you onboarded per quarter.
Highlight the tools you've owned
Job postings for customer onboarding managers almost always list specific platforms like Gainsight, Totango, Salesforce, or Intercom. Name the tools you've administered or configured in your resume, not just used, so your application clears keyword filters in applicant tracking systems.
Apply early to roles that fit
Migrate Mate lists customer onboarding manager openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Target postings by customer segment
Onboarding mid-market accounts looks very different from onboarding enterprise or SMB customers. Filter your search by segment keywords in the job description so you're applying to roles that match the complexity and scale of onboarding work you've actually done.
Prepare a sample onboarding plan for interviews
Many hiring processes for this role include a take-home exercise or live presentation asking you to design a 30-to-90-day onboarding program. Having a clean, adaptable template from past work saves you time and demonstrates you can structure a repeatable process from scratch.
Negotiate scope, not just compensation
Before accepting an offer, clarify how many accounts you'll own at launch, what handoff from sales looks like, and whether you'll have dedicated implementation or solutions engineer support. Vague scope is the most common cause of early burnout in this role.
Customer Onboarding Manager Jobs: Frequently Asked Questions
Which companies are hiring the most customer onboarding managers?
The most active employers for customer onboarding managers right now are Adyen, Topline Pro, and Block, and the most openings are in New York, California, and Texas, based on current listings on Migrate Mate as of November 2026. SaaS and enterprise software companies consistently account for the largest share of open roles in this function.
How many customer onboarding manager jobs are remote?
About 80% of customer onboarding manager openings are fully remote or hybrid as of November 2026, reflecting how much of the role's work takes place over video calls, shared documentation, and digital training platforms. Technical onboarding and implementation-heavy roles are the most likely to require occasional on-site presence at customer locations.
How do you become a customer onboarding manager?
Most customer onboarding managers move into the role from customer success, account management, implementation, or support positions where they already managed post-sale relationships. Building fluency with onboarding platforms, creating structured training materials, and demonstrating you can reduce time-to-value for new customers are the most direct paths. Some employers also hire from project management or SaaS sales backgrounds.
Can you get a customer onboarding manager job with little experience?
Yes, many companies hire customer onboarding managers with one to two years of relevant experience, particularly from customer support, inside sales, or account coordination roles. Candidates with limited experience do best when they apply to smaller companies or startups where the onboarding function is still being built, and when they can show concrete examples of walking a customer through a product or process from scratch.
What does the customer onboarding manager interview process look like?
The interview process typically includes an initial recruiter screen, one or two rounds of conversations with the hiring manager and customer success leadership, and a practical exercise such as designing a sample onboarding plan or walking through how you'd handle a stalled implementation. Some companies also include a cross-functional panel with sales, product, or support stakeholders who interact with onboarding regularly.
Where can I find and apply to customer onboarding manager jobs?
You can find and apply to customer onboarding manager jobs on Migrate Mate, which lists current openings from across the United States in one place. Search for roles that match your experience level and industry focus, then apply directly to each listing that fits.
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