Family Service Advisor Jobs
Family Service Advisor jobs are open across funeral services, financial planning, insurance, and social services, at levels from entry-level advisor to senior consultant, with specializations in preneed planning, grief support, and benefits counseling. Find a role that fits below and apply directly.
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Our associates celebrate lives. We celebrate our associates.
Accountable for serving client families by making at need cemetery arrangements and selling pre-need arrangements. The Family Service Counselor serves families by providing exemplary personalized service and plays an essential role in generating revenue for the cemetery as well as acting as the primary contact for families.Job Responsibilities
Lead Generation
- Holds self-accountable for prospecting a minimum of 1-2 hours each day
- Obtains referrals from families served by the location
- Networks and builds community and civic relationships
- Explains and presents presentations to families served and referred families
- Maintains and tracks activity levels to ensure productivity
Build Relationships with Families
- Responds to client inquiries in a timely, respectful, sensitive and professional manner
- Connects with families through listening, honest communication and genuine concern
- Develops an understanding of each family’s unique needs and offers solutions that provide value to them
- Stays in touch with families to ensure satisfaction
- Prepares for all appointments and performs all procedures with professionalism and attention to detail
- Follows through on all customer problems and requests
- Builds trust-based relationships to earn the right to ask for referrals
- Earns the right to gain referrals to offer protection to protect family members, and the family’s relatives and friends, by educating them on the benefits of pre-planning
Teamwork
- Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in the future
- Collaborates and teams with funeral directors, location managers, and other members of funeral home and or cemetery staff, to provide seamless, high quality service
- Thoroughly and completely reviews previous services and contacts with families to prepare to support current needs and or sales
- Shares family concerns with rest of the SCI team
Minimum Requirements
Education
- High school diploma or equivalent
- 1-2 years of college or an equivalent of education and experience
Experience
- High school equivalency and 1-2 years of college or an equivalent of education and experience
- 1-2 years of customer service or sales industry experience preferred
Licenses
- Current state/province issued driver’s license with an acceptable driving record
Knowledge, Skills and Abilities
- Must be able to pass the Company’s internal presentation certification within thirty days of hire
- Ability to work a number of evenings and or weekends every month
- Ability to drive frequently
- Ability to obtain and maintain an insurance license if required by state/province
- Flexible hours but, at times must have the ability to work up to 12 hours in a day
- Ability to treat others with empathy and respect
- Knowledge of computers and some software
- Customer service skills
Target Total Cash 78,000 Base pay hourly rate 16.00. This role is eligible for Commissions based on exceeding defined quotas. Commission plan includes biweekly, monthly, and rolling three month commissions.
Medical Dental Vision Flexible Spending Accounts (health care and dependent care) *Health Savings Account with Company Contribution Sick Leave Short-Term Disability Long-Term Disability Life Insurance Voluntary Accidental Death or Dismemberment Insurance Dependent Life Insurance SCI 401(k) Retirement Savings Plan with Company match *Employee Assistance Program
#SCI
Postal Code: 11758 Category (Portal Searching): Sales Job Location: US-NY - MassapequaOur associates celebrate lives. We celebrate our associates.
Accountable for serving client families by making at need cemetery arrangements and selling pre-need arrangements. The Family Service Counselor serves families by providing exemplary personalized service and plays an essential role in generating revenue for the cemetery as well as acting as the primary contact for families.Job Responsibilities
Lead Generation
- Holds self-accountable for prospecting a minimum of 1-2 hours each day
- Obtains referrals from families served by the location
- Networks and builds community and civic relationships
- Explains and presents presentations to families served and referred families
- Maintains and tracks activity levels to ensure productivity
Build Relationships with Families
- Responds to client inquiries in a timely, respectful, sensitive and professional manner
- Connects with families through listening, honest communication and genuine concern
- Develops an understanding of each family’s unique needs and offers solutions that provide value to them
- Stays in touch with families to ensure satisfaction
- Prepares for all appointments and performs all procedures with professionalism and attention to detail
- Follows through on all customer problems and requests
- Builds trust-based relationships to earn the right to ask for referrals
- Earns the right to gain referrals to offer protection to protect family members, and the family’s relatives and friends, by educating them on the benefits of pre-planning
Teamwork
- Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in the future
- Collaborates and teams with funeral directors, location managers, and other members of funeral home and or cemetery staff, to provide seamless, high quality service
- Thoroughly and completely reviews previous services and contacts with families to prepare to support current needs and or sales
- Shares family concerns with rest of the SCI team
Minimum Requirements
Education
- High school diploma or equivalent
- 1-2 years of college or an equivalent of education and experience
Experience
- High school equivalency and 1-2 years of college or an equivalent of education and experience
- 1-2 years of customer service or sales industry experience preferred
Licenses
- Current state/province issued driver’s license with an acceptable driving record
Knowledge, Skills and Abilities
- Must be able to pass the Company’s internal presentation certification within thirty days of hire
- Ability to work a number of evenings and or weekends every month
- Ability to drive frequently
- Ability to obtain and maintain an insurance license if required by state/province
- Flexible hours but, at times must have the ability to work up to 12 hours in a day
- Ability to treat others with empathy and respect
- Knowledge of computers and some software
- Customer service skills
Target Total Cash 78,000 Base pay hourly rate 16.00. This role is eligible for Commissions based on exceeding defined quotas. Commission plan includes biweekly, monthly, and rolling three month commissions.
Medical Dental Vision Flexible Spending Accounts (health care and dependent care) *Health Savings Account with Company Contribution Sick Leave Short-Term Disability Long-Term Disability Life Insurance Voluntary Accidental Death or Dismemberment Insurance Dependent Life Insurance SCI 401(k) Retirement Savings Plan with Company match *Employee Assistance Program
#SCI
Postal Code: 11758 Category (Portal Searching): Sales Job Location: US-NY - MassapequaFamily Service Advisor Jobs by Experience Level
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Find Family Service Advisor JobsFamily Service Advisor Job Market
Who's Hiring
- Alba Ministries13
- Service Corporation International11
- NorthStar Memorial6
- Foundation Partners3
- Parcion Private Wealth2
Top Industries Hiring
- Investment & Asset Management
- Banking & Financial Services
What Employers Look For
The qualifications that appear most often in family service advisor jobs.
- Bachelor's degree in social work, counseling, human services, or a related field
- Active state preneed insurance license or willingness to obtain one upon hiring
- Experience providing direct client support in a funeral home, hospice, or social services setting
- Strong interpersonal skills for guiding families through emotionally sensitive conversations
- Proficiency with customer relationship management software and standard office productivity tools
- Knowledge of grief support resources, community services, and benefits enrollment processes
Tips for Your Family Service Advisor Job Search
Tailor your resume to each sector
Family service advisor roles in funeral homes emphasize compassionate communication and preneed contract knowledge, while those in social services focus on case management and resource coordination. Adjust your bullet points to match the language of the specific sector you're targeting.
Highlight licensure and continuing education
Many family service advisor positions require a state-issued preneed insurance license or a funeral director's license. List any active licenses prominently on your resume and note renewal dates, since hiring managers in regulated industries check this before moving candidates forward.
Apply early to roles that fit
Migrate Mate lists family service advisor openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Demonstrate empathy through concrete examples
Generic claims about being a 'people person' won't move your application forward. Describe a specific situation where you guided a family through a difficult decision, what you said, and what outcome followed. Interviewers in this field probe for real-world emotional intelligence.
Prepare for scenario-based interview questions
Expect interviewers to present a grieving or distressed family scenario and ask how you'd respond. Practice walking through your process out loud: acknowledging the emotional state first, then introducing options without pressure. Rehearsing this sequence makes your answers feel natural, not scripted.
Negotiate by anchoring on total compensation
Family service advisor pay often includes commission on preneed contracts, so compare offers on total expected earnings rather than base salary alone. Ask the hiring manager what an advisor at your experience level realistically closes in their first year before accepting any offer.
Family Service Advisor Jobs: Frequently Asked Questions
Which companies are hiring the most family service advisors?
The most active employers for family service advisors right now are Alba Ministries, Service Corporation International, and NorthStar Memorial, and the most openings are in California, Florida, and Wisconsin, based on current listings on Migrate Mate as of November 2026. Regional funeral home groups and national social services organizations tend to post the highest volume of openings.
How many family service advisor jobs are remote?
About 50% of family service advisor openings are fully remote or hybrid as of November 2026, reflecting the in-person nature of most roles in this field. Sub-areas such as benefits counseling, case coordination, and preneed outreach over the phone are the most likely to allow some remote flexibility.
How do you become a family service advisor?
Start by earning a degree in social work, counseling, human services, or a related field, since most employers list this as a baseline requirement. Next, obtain any state-required preneed insurance or funeral services license, which involves completing pre-licensing coursework and passing a state exam. Build hands-on experience through internships or entry-level roles in hospice care, social services, or a funeral home, then apply to advisor positions that match your specialty.
Can I get hired as a family service advisor with little experience?
Yes, some funeral home groups and social services agencies hire candidates with minimal direct experience if they hold a relevant degree and pass the licensing exam. Volunteering with a hospice organization, grief support group, or community benefits office builds practical skills and gives you concrete examples to discuss in interviews. Roles titled 'family service representative' or 'preneed counselor' are often designed as entry points into the field.
What does the family service advisor interview process look like?
Most employers start with a phone screen to confirm your licensing status, availability, and general background. A panel or one-on-one interview follows, focused on situational questions that test how you respond to families in distress and how you present service options without being pushy. Some organizations include a role-play exercise before or during the final round, where you walk through a mock family consultation with a manager observing.
Where can I find and apply to family service advisor jobs?
You can find and apply to family service advisor jobs on Migrate Mate, which lists current openings from employers across the United States. Search for roles that match your experience level, licensure, and preferred location, then apply directly to each listing that fits.
See All 49 Family Service Advisor Jobs
Find roles that match your experience and apply in just a few clicks.
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