Executive Team Lead, Service and Engagement Jobs
Executive Team Lead, Service and Engagement jobs are open across retail, big-box, and specialty store environments, from team lead to senior department manager, with specializations in guest experience, frontline coaching, and service operations. See the openings below and apply to the ones that match your experience.
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About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.
At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.
Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.
Job Description
Visa is seeking a highly organized Senior Manager, Global Government Affairs to manage and coordinate the company's executive engagement with key third-party organizations, trade associations, think tanks, policy forums, and other external stakeholders. This role will provide the operational discipline needed to ensure executive engagements are well planned, aligned with established business and policy priorities, and executed with excellence.
The successful candidate will combine strong program and project management capabilities with sound judgment, executive briefing experience, and excellent written and verbal communication skills. This individual will coordinate across senior leaders and partner teams, manage sensitive and confidential information, and deliver consistent processes, materials, and follow-through for external engagements.
The role requires a proactive, detail-oriented professional who can manage multiple priorities and model the Visa Leadership Principles in all aspects of their work.
Key Responsibilities:
Executive Engagement and Stakeholder Coordination:
- Coordinate Visa's participation in trade associations, industry groups, policy organizations, and other third-party stakeholders in support of approved business and policy priorities.
- Manage the preparation, logistics, and follow-through for executive participation in external boards, councils, committees, conferences, and industry forums.
- Serve as the day-to-day point of contact for internal partners and external organizations, coordinating schedules, materials, deadlines, deliverables, and follow-up actions.
- Monitor relevant developments, requests, and opportunities from external organizations and route them to the appropriate internal teams.
- Maintain accurate records of executive memberships, leadership positions, key contacts, engagement history, commitments, and deliverables.
- Anticipate upcoming logistical and information needs, flag execution risks or gaps, and escalate strategic or policy decisions as appropriate.
Executive Briefing and Communications Support:
- Prepare and coordinate briefing materials, talking points, stakeholder profiles, meeting summaries, and other materials for senior executives, incorporating input from relevant subject-matter experts.
- Consolidate complex policy, regulatory, political, industry, and business inputs into concise, well-structured briefing materials.
- Coordinate review and approval processes to ensure materials reflect Visa's established business priorities, public policy objectives, and corporate positioning.
- Document outcomes, decisions, and follow-up actions and route them to the appropriate owners.
Program Management and Execution:
- Manage workplans, engagement calendars, dashboards, governance routines, and processes across executive engagement activities, ensuring commitments, approvals, deadlines, and follow-up actions are tracked and completed.
- Monitor developments, requests, and opportunities from trade associations and external organizations, coordinating with the appropriate internal teams to support timely follow-through.
- Coordinate annual planning and periodic reviews of memberships and executive engagement activities, including objectives, participation, deliverables, and outcomes.
- Anticipate upcoming needs, identify execution risks or gaps, and escalate strategic or policy decisions as appropriate.
- Identify and implement process improvements that strengthen coordination, reduce duplication, and improve execution.
Confidentiality and Integrity:
- Handle sensitive business and executive information with discretion and conduct all work in accordance with Visa's policies, ethical standards, and compliance requirements.
- Demonstrate professionalism, trustworthiness, and integrity in interactions with internal and external stakeholders.
Leadership Expectations:
The successful candidate will embody the Visa Leadership Principles by:
- Collaborating effectively across functions and geographies.
- Demonstrating accountability and ownership for high-quality execution.
- Operating with integrity and fostering trust.
- Embracing continuous improvement and operational excellence.
- Exercising sound judgment and escalating decisions appropriately.
- Delivering superior outcomes through disciplined planning, coordination, and follow-through.
- Building strong relationships while supporting Visa's established strategic priorities.
This role offers an opportunity to strengthen the discipline, coordination, and execution behind Visa's engagement with influential organizations shaping policy, payments, and business around the world.
Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.
Qualifications
Basic Qualifications:
- 8 or more years of relevant work experience with a bachelor's degree or at least 5 years of experience with an Advanced Degree (e.g., Master's, MBA, JD, MD) or 2 years of work experience with a PhD.
Preferred Qualifications:
- 9 or more years of relevant work experience with a bachelor's degree or 7 or more relevant years of experience with an Advanced Degree (e.g., Master's, MBA, JD, MD) or 3 or more years of experience with a PhD.
- Strong program and project management skills, with demonstrated experience managing multiple workstreams, stakeholders, deadlines, and deliverables in a fast-paced environment.
- Experience supporting senior executives and coordinating executive-level briefings, communications, meetings, or external engagements.
- Excellent written and verbal communication skills, including the ability to organize and distill complex inputs for senior audiences.
- Strong attention to detail, sound judgment, and experience handling sensitive and confidential information.
- Demonstrated ability to coordinate across functions, influence without direct authority, and build effective workplans, processes, calendars, and tracking mechanisms.
- Familiarity with government affairs, public policy, regulatory, or industry association environments; knowledge of the payments industry is a plus.
Information for US Applicants
Work Hours
Varies upon the needs of the department.
Travel Requirements
This position requires travel 5-10% of the time.
Mental/Physical Requirements
This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.
Visa is an EEO Employer
Qualified applicants will receive consideration for employment without regard to race, color religion, sex, national origin, sexual orientation, gender identity, disability or protect veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with the EEOC guidelines and applicable local law.About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.
At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.
Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.
Job Description
Visa is seeking a highly organized Senior Manager, Global Government Affairs to manage and coordinate the company's executive engagement with key third-party organizations, trade associations, think tanks, policy forums, and other external stakeholders. This role will provide the operational discipline needed to ensure executive engagements are well planned, aligned with established business and policy priorities, and executed with excellence.
The successful candidate will combine strong program and project management capabilities with sound judgment, executive briefing experience, and excellent written and verbal communication skills. This individual will coordinate across senior leaders and partner teams, manage sensitive and confidential information, and deliver consistent processes, materials, and follow-through for external engagements.
The role requires a proactive, detail-oriented professional who can manage multiple priorities and model the Visa Leadership Principles in all aspects of their work.
Key Responsibilities:
Executive Engagement and Stakeholder Coordination:
- Coordinate Visa's participation in trade associations, industry groups, policy organizations, and other third-party stakeholders in support of approved business and policy priorities.
- Manage the preparation, logistics, and follow-through for executive participation in external boards, councils, committees, conferences, and industry forums.
- Serve as the day-to-day point of contact for internal partners and external organizations, coordinating schedules, materials, deadlines, deliverables, and follow-up actions.
- Monitor relevant developments, requests, and opportunities from external organizations and route them to the appropriate internal teams.
- Maintain accurate records of executive memberships, leadership positions, key contacts, engagement history, commitments, and deliverables.
- Anticipate upcoming logistical and information needs, flag execution risks or gaps, and escalate strategic or policy decisions as appropriate.
Executive Briefing and Communications Support:
- Prepare and coordinate briefing materials, talking points, stakeholder profiles, meeting summaries, and other materials for senior executives, incorporating input from relevant subject-matter experts.
- Consolidate complex policy, regulatory, political, industry, and business inputs into concise, well-structured briefing materials.
- Coordinate review and approval processes to ensure materials reflect Visa's established business priorities, public policy objectives, and corporate positioning.
- Document outcomes, decisions, and follow-up actions and route them to the appropriate owners.
Program Management and Execution:
- Manage workplans, engagement calendars, dashboards, governance routines, and processes across executive engagement activities, ensuring commitments, approvals, deadlines, and follow-up actions are tracked and completed.
- Monitor developments, requests, and opportunities from trade associations and external organizations, coordinating with the appropriate internal teams to support timely follow-through.
- Coordinate annual planning and periodic reviews of memberships and executive engagement activities, including objectives, participation, deliverables, and outcomes.
- Anticipate upcoming needs, identify execution risks or gaps, and escalate strategic or policy decisions as appropriate.
- Identify and implement process improvements that strengthen coordination, reduce duplication, and improve execution.
Confidentiality and Integrity:
- Handle sensitive business and executive information with discretion and conduct all work in accordance with Visa's policies, ethical standards, and compliance requirements.
- Demonstrate professionalism, trustworthiness, and integrity in interactions with internal and external stakeholders.
Leadership Expectations:
The successful candidate will embody the Visa Leadership Principles by:
- Collaborating effectively across functions and geographies.
- Demonstrating accountability and ownership for high-quality execution.
- Operating with integrity and fostering trust.
- Embracing continuous improvement and operational excellence.
- Exercising sound judgment and escalating decisions appropriately.
- Delivering superior outcomes through disciplined planning, coordination, and follow-through.
- Building strong relationships while supporting Visa's established strategic priorities.
This role offers an opportunity to strengthen the discipline, coordination, and execution behind Visa's engagement with influential organizations shaping policy, payments, and business around the world.
Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.
Qualifications
Basic Qualifications:
- 8 or more years of relevant work experience with a bachelor's degree or at least 5 years of experience with an Advanced Degree (e.g., Master's, MBA, JD, MD) or 2 years of work experience with a PhD.
Preferred Qualifications:
- 9 or more years of relevant work experience with a bachelor's degree or 7 or more relevant years of experience with an Advanced Degree (e.g., Master's, MBA, JD, MD) or 3 or more years of experience with a PhD.
- Strong program and project management skills, with demonstrated experience managing multiple workstreams, stakeholders, deadlines, and deliverables in a fast-paced environment.
- Experience supporting senior executives and coordinating executive-level briefings, communications, meetings, or external engagements.
- Excellent written and verbal communication skills, including the ability to organize and distill complex inputs for senior audiences.
- Strong attention to detail, sound judgment, and experience handling sensitive and confidential information.
- Demonstrated ability to coordinate across functions, influence without direct authority, and build effective workplans, processes, calendars, and tracking mechanisms.
- Familiarity with government affairs, public policy, regulatory, or industry association environments; knowledge of the payments industry is a plus.
Information for US Applicants
Work Hours
Varies upon the needs of the department.
Travel Requirements
This position requires travel 5-10% of the time.
Mental/Physical Requirements
This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.
Visa is an EEO Employer
Qualified applicants will receive consideration for employment without regard to race, color religion, sex, national origin, sexual orientation, gender identity, disability or protect veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with the EEOC guidelines and applicable local law.Executive Team Lead, Service and Engagement Jobs by Experience Level
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Find JobsExecutive Team Lead, Service and Engagement Job Market
Who's Hiring
- Target15
- Google4
- Deloitte2
- Freddie Mac2
- University of Alabama2
Top Industries Hiring
- Banking & Financial Services
What Employers Look For
The qualifications that appear most often in executive team Lead, service and engagement jobs.
- Two or more years of retail or service team leadership experience
- Demonstrated ability to coach frontline team members toward performance goals
- Experience managing guest escalations and service recovery situations
- Familiarity with scheduling tools, timekeeping systems, and workforce management software
- Strong communication skills across hourly associates, peers, and store leadership
- High school diploma or equivalent required, with a bachelor's degree preferred
Tips for Your Executive Team Lead, Service and Engagement Job Search
Quantify your team coaching results
Hiring managers for this role want proof you've moved team performance metrics, not just managed schedules. On your resume, name the specific behaviors you coached, the team size you led, and the measurable service or satisfaction outcomes that followed.
Highlight cross-functional floor leadership
Executive team leads in service and engagement routinely coordinate across fulfillment, front end, and department teams. Call out instances where you owned communication across those workstreams and resolved competing priorities without escalating to a store director.
Apply early to roles that fit
Migrate Mate lists executive team lead, service and engagement openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Tailor your application to format and culture
Some employers emphasize guest satisfaction scores while others prioritize shrink reduction or team retention. Read each posting carefully and reorder your bullet points so your most relevant leadership wins appear in the top third of your experience section.
Prepare scenario answers around de-escalation
Interviewers for service and engagement leadership roles almost always ask for a specific example of handling a difficult guest or team conflict. Prepare two or three detailed stories using a situation, action, and outcome structure before your first phone screen.
Negotiate schedule authority in your offer
Beyond base pay, service and engagement team leads often have influence over shift assignments and staffing ratios. During the offer stage, ask directly about your authority over scheduling decisions and how that intersects with store operations leadership.
Executive Team Lead, Service and Engagement Jobs: Frequently Asked Questions
Which companies are hiring the most executive team lead, service and engagements?
The companies hiring the most executive team lead, service and engagements right now include Target, Google, and Deloitte, with the largest share of openings in California, Illinois, and District of Columbia, based on current listings on Migrate Mate as of November 2026. These employers tend to post multiple openings at once as part of seasonal or operational expansion cycles.
How many executive team lead, service and engagement jobs are remote?
About 67% of executive team lead, service and engagement openings are fully remote or hybrid as of November 2026, reflecting the floor-level nature of most service and engagement leadership roles. Sub-functions with the most remote flexibility tend to be training coordination, service operations support, and guest experience program management rather than direct team supervision.
How do you become a executive team lead, service and engagement?
Start by building frontline retail or service experience, then move into a team member lead or department lead role to develop coaching and scheduling skills. Take on shift lead or keyholder responsibilities to demonstrate you can own store operations independently. Employers typically promote into executive team lead roles from within, so focusing on guest satisfaction results and team retention in your current position puts you on the right path.
How do you get hired as a executive team lead, service and engagement with little experience?
Focus on roles where you've already led informal teams, resolved customer complaints, or trained new hires, even if your title didn't include the word lead. Retail employers often value consistent attendance, strong communication, and a history of taking initiative over formal management credentials. Applying to assistant team lead or guest service lead positions first gives you the documented leadership experience that executive team lead postings require.
What does the executive team lead, service and engagement interview process look like?
The process typically begins with a phone screen from a recruiter or store human resources contact, followed by a structured in-person or video interview with a store director or district leader. You'll be asked behavioral questions about team coaching, guest conflict resolution, and cross-team coordination. Some employers include a final conversation with a regional leader or a brief shadowing session on the sales floor before extending an offer.
Where can I find and apply to executive team lead, service and engagement jobs?
You can find and apply to executive team lead, service and engagement jobs on Migrate Mate, which lists current openings from across the United States. Search for roles that match your experience level and location, then apply directly to each listing that fits. New positions are added regularly, so checking back frequently gives you access to openings before they fill.
See All 48 Executive Team Lead, Service and Engagement Jobs
Find roles that match your experience and apply in just a few clicks.
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