Mid Level Executive Team Lead, Service and Engagement Jobs
Mid level executive team lead, service and engagement jobs go to professionals ready to own service operations end to end, guide junior team members, and make engagement decisions without constant oversight. Openings are concentrated across Technology & Software, Education, and Healthcare & Medical Services, with employers like ProcDNA, Amazon, and MERCOR hiring at this level now.
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Showing 5 of 60+ Mid Level Executive Team Lead, Service and Engagement jobs
About AbbVie
AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on LinkedIn, Facebook, Instagram, X and YouTube.
Job Description
We are seeking a dynamic, results-oriented Learning & Development professional to join our Patient Support Training Team as Sr. Training Manager. This role partners with business stakeholders to assess needs, identify capability gaps, and lead the end-to-end analysis, design, development, delivery, and evaluation of performance-focused training programs. Applying adult learning principles and innovative, immersive learning approaches, the Sr. Training Manager will build efficient, learner-centric curricula, streamline inconsistent processes, and measure the impact of training on performance and business outcomes, all with minimal guidance from training leadership.
Key Responsibilities:
-
Business Assessment and Stakeholder Partnership:
- Partner with Patient Support leaders and cross-functional stakeholders to align training priorities with business goals, building trust and collaboration.
- Conduct business and needs assessments to identify capability gaps, performance issues, and root causes.
- Translate business needs into clear learning objectives and defined measures of success.
- Lead the development of comprehensive training strategies that support the goals of the Patient Support Organization.
-
Curriculum Design and Learner Experience:
- Apply adult learning principles to analyze, design, develop, deliver, and evaluate training programs.
- Create a customer-centric learner experience that is relevant, practical, and directly connected to how learners do their jobs.
- Innovate with engaging and immersive learning experiences, such as simulations, scenario-based learning, microlearning, and interactive e-learning.
- Deliver and oversee instructor-led, virtual, and blended training across the Patient Support organization.
- Ensure compliance processes are followed, collaborating with Legal/OEC and following MRP guidelines.
-
Measurement and Evaluation:
- Evaluate training efficacy using quantitative and qualitative measures, from learner reaction and knowledge retention to behavior change and business impact.
- Define KPIs and success metrics, using data and business metrics to measure the impact of training on learner and organizational performance.
- Apply evaluation insights to refine programs and drive continuous improvement.
-
Process Improvement and Project Management:
- Identify inconsistent or inefficient training processes and implement standardized, streamlined solutions.
- Prioritize competing tasks and requests based on business impact and urgency.
- Proactively anticipate challenges and develop strategies to overcome them, ensuring successful program rollouts.
Qualifications
Qualifications:
- Bachelor’s degree required;
- 5+ years of Learning & Development experience, including instructional design and training delivery, preferably within the healthcare or life sciences industry.
- Strong expertise in adult learning theory and instructional design principles.
- Demonstrated experience conducting business and needs assessments and identifying capability gaps.
- Experience creating engaging, immersive e-learning (e.g., Articulate Storyline/Rise, simulations, video-based learning).
- Strong project management skills, with the ability to prioritize and manage multiple initiatives simultaneously.
- Proficiency in learning management systems (LMS), e-learning platforms, and training software.
- Exceptional communication, facilitation, and presentation skills.
- Ability to work independently and lead a team with minimal supervision.
Preferred:
- 2+ years of Patient Services experience preferred
- Master’s degree in Learning & Development, Instructional Design, Adult Education, or a related field preferred.
- Experience measuring training effectiveness and reporting on impact
- Strategic thinker with strong business acumen and a performance-consulting mindset.
Additional Information:
- Approximately 30% travel.
- Flexibility to work outside of standard business hours as needed.
- This is a remote role.
Additional Information
Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:
The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.
We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
This job is eligible to participate in our long-term incentive programs.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law.
AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.
US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html
US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:
https://www.abbvie.com/join-us/reasonable-accommodations.html
About AbbVie
AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on LinkedIn, Facebook, Instagram, X and YouTube.
Job Description
We are seeking a dynamic, results-oriented Learning & Development professional to join our Patient Support Training Team as Sr. Training Manager. This role partners with business stakeholders to assess needs, identify capability gaps, and lead the end-to-end analysis, design, development, delivery, and evaluation of performance-focused training programs. Applying adult learning principles and innovative, immersive learning approaches, the Sr. Training Manager will build efficient, learner-centric curricula, streamline inconsistent processes, and measure the impact of training on performance and business outcomes, all with minimal guidance from training leadership.
Key Responsibilities:
-
Business Assessment and Stakeholder Partnership:
- Partner with Patient Support leaders and cross-functional stakeholders to align training priorities with business goals, building trust and collaboration.
- Conduct business and needs assessments to identify capability gaps, performance issues, and root causes.
- Translate business needs into clear learning objectives and defined measures of success.
- Lead the development of comprehensive training strategies that support the goals of the Patient Support Organization.
-
Curriculum Design and Learner Experience:
- Apply adult learning principles to analyze, design, develop, deliver, and evaluate training programs.
- Create a customer-centric learner experience that is relevant, practical, and directly connected to how learners do their jobs.
- Innovate with engaging and immersive learning experiences, such as simulations, scenario-based learning, microlearning, and interactive e-learning.
- Deliver and oversee instructor-led, virtual, and blended training across the Patient Support organization.
- Ensure compliance processes are followed, collaborating with Legal/OEC and following MRP guidelines.
-
Measurement and Evaluation:
- Evaluate training efficacy using quantitative and qualitative measures, from learner reaction and knowledge retention to behavior change and business impact.
- Define KPIs and success metrics, using data and business metrics to measure the impact of training on learner and organizational performance.
- Apply evaluation insights to refine programs and drive continuous improvement.
-
Process Improvement and Project Management:
- Identify inconsistent or inefficient training processes and implement standardized, streamlined solutions.
- Prioritize competing tasks and requests based on business impact and urgency.
- Proactively anticipate challenges and develop strategies to overcome them, ensuring successful program rollouts.
Qualifications
Qualifications:
- Bachelor’s degree required;
- 5+ years of Learning & Development experience, including instructional design and training delivery, preferably within the healthcare or life sciences industry.
- Strong expertise in adult learning theory and instructional design principles.
- Demonstrated experience conducting business and needs assessments and identifying capability gaps.
- Experience creating engaging, immersive e-learning (e.g., Articulate Storyline/Rise, simulations, video-based learning).
- Strong project management skills, with the ability to prioritize and manage multiple initiatives simultaneously.
- Proficiency in learning management systems (LMS), e-learning platforms, and training software.
- Exceptional communication, facilitation, and presentation skills.
- Ability to work independently and lead a team with minimal supervision.
Preferred:
- 2+ years of Patient Services experience preferred
- Master’s degree in Learning & Development, Instructional Design, Adult Education, or a related field preferred.
- Experience measuring training effectiveness and reporting on impact
- Strategic thinker with strong business acumen and a performance-consulting mindset.
Additional Information:
- Approximately 30% travel.
- Flexibility to work outside of standard business hours as needed.
- This is a remote role.
Additional Information
Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:
The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.
We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
This job is eligible to participate in our long-term incentive programs.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law.
AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.
US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html
US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:
https://www.abbvie.com/join-us/reasonable-accommodations.html
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Top Industries Hiring
- Technology & Software20
- Education13
- Healthcare & Medical Services8
- Consulting & Professional Services5
- Electronics & Hardware2
Mid Level Executive Team Lead, Service and Engagement Jobs: Frequently Asked Questions
How do I get a mid level executive team lead, service and engagement job?
Position your existing experience around ownership and outcomes. Highlight moments where you led a service initiative, improved engagement metrics, or resolved complex team challenges without being directed step by step. Applications that show you've taken accountability for a team, process, or guest experience area, rather than just contributing to one, stand out strongly at the mid level.
Which companies hire mid level executive team lead, service and engagements?
Companies hiring mid level executive team lead, service and engagements right now include ProcDNA, Amazon, and MERCOR, based on current listings on Migrate Mate as of November 2026. Retail chains, hospitality groups, and large consumer-facing organizations tend to hire most actively at this level, as they depend on experienced team leads to manage guest experience and frontline staff consistently across locations.
Are there remote mid level executive team lead, service and engagement jobs?
Yes, though most roles in this field are on-site or hybrid given the hands-on nature of service and team leadership. About 36% of mid level executive team lead, service and engagement openings are remote or hybrid as of November 2026, with remote options more common in training, program coordination, or operational oversight functions than in direct floor or guest-facing leadership roles.
How do I move up to a mid level executive team lead, service and engagement role?
Growth from entry level into a mid level executive team lead, service and engagement role comes from consistently taking on more than your job description requires. Build a record of coaching peers, owning service processes, and driving measurable improvements in team performance or guest satisfaction. Employers promote people who demonstrate they can lead without being asked and deliver results independently over time.
Which industries hire the most mid level executive team lead, service and engagements?
Mid Level executive team lead, service and engagement roles concentrate in Technology & Software, Education, and Healthcare & Medical Services, based on current listings on Migrate Mate as of November 2026. These sectors rely heavily on structured team leadership and consistent guest or customer engagement, making mid level leads essential for maintaining service standards and developing frontline talent at scale.