Remote Customer Onboarding Manager Jobs
Remote Customer Onboarding Manager jobs are open across the U.S. at remote-first software companies, distributed SaaS teams, and fintech and HR tech firms that need dedicated specialists to guide new customers from contract to full adoption. Employers hiring remotely right now include Block, Foley, and Veracode. Scan the live roles below and apply to whichever ones fit.
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See related jobsLooking for an innovative, high-growth, multi-award-winning company in one of the hottest segments of the security market? Look no further than Veracode!
Veracode is a global leader in Application Risk Management for the AI era. Powered by trillions of lines of code scans and a proprietary AI-generated remediation engine, the Veracode platform is trusted by organizations worldwide to build and maintain secure software from code creation to cloud deployment.
Learn more at www.veracode.com, on the Veracode blog, and on LinkedIn and Twitter.
Technical Program Manager, Customer Onboarding
Veracode is seeking an experienced Technical Program Manager, Customer Onboarding to lead the customer onboarding program across Enterprise and Commercial customers.
Reporting to the Vice President of Customer Success, this senior individual contributor will own the program strategy, governance, and cross-functional execution model for customer onboarding. The role will provide leadership across multiple concurrent deployments, creating visibility into program health, dependencies, risks, capacity, and customer outcomes while driving accountability across Customer Success, Project Management, Customer Solutions Engineering, Solutions Architecture, Product, and customer teams.
The ideal candidate combines strong technical understanding with exceptional program leadership, bringing structure to complex initiatives, anticipating risks, removing systemic blockers, and continuously improving how Veracode delivers customer onboarding at scale.
Key Responsibilities
- Program Leadership: Own the customer onboarding program, establishing clear objectives, priorities, governance, operating rhythms, and measures of success across the deployment portfolio.
- Portfolio Management: Maintain a program-level view of active customer deployments, identifying critical dependencies, capacity constraints, systemic risks, and opportunities to improve execution.
- Cross-Functional Leadership: Align Project Management, CSEs, SAs, CSMs, Product, and customer stakeholders around priorities, ownership, dependencies, and outcomes. Drive accountability without direct authority.
- Program Governance Establish consistent program reviews, stage gates, risk management, escalation paths, decision frameworks, and leadership reporting.
- Risk & Dependency Management Proactively identify risks and cross-functional dependencies, drive resolution of complex blockers, and escalate decisions requiring leadership intervention.
- Program Performance Define and track onboarding KPIs, provide visibility into program health, and use performance data to improve predictability, capacity planning, and customer time to value.
- Operating Model & Scale Build and continuously improve onboarding frameworks, playbooks, processes, and workflows that create a consistent, repeatable, and scalable customer experience.
- Customer & Executive Alignment Provide clear communication on program health, priorities, risks, and outcomes across customer and Veracode leadership stakeholders.
- Customer Transition Ensure a consistent transition from onboarding into ongoing Customer Success, with clear ownership of customer objectives, outcomes, risks, and outstanding priorities.
Success Metrics
- Program readiness and execution predictability
- On-time milestone and deployment completion
- Time to go-live and first value
- Visibility and resolution of program risks and dependencies
- Reduction in onboarding delays and escalations
- Consistency of program governance across deployments
- Deployment efficiency and scalability
- Quality of Customer Success transitions
Qualifications
- 5+ years of experience in technical program management, enterprise SaaS implementation, or complex customer-facing technology programs.
- Demonstrated success leading multi-workstream programs involving multiple teams, stakeholders, and technical dependencies.
- Strong experience with program governance, portfolio management, risk and dependency management, operating cadences, KPIs, and executive reporting.
- Proven ability to translate strategic objectives into structured programs and measurable outcomes.
- Strong understanding of enterprise SaaS implementations and customer onboarding.
- Working knowledge of SDLC, CI/CD pipelines, APIs, enterprise integrations, and cloud software environments.
- Excellent executive communication and stakeholder management skills.
- Demonstrated ability to influence teams and drive accountability without direct authority.
- Experience with Jira, Asana, Smartsheet, or equivalent program management platforms.
- Experience with application security, SAST, SCA, DAST, or DevSecOps environments is a plus.
What we offer you:
- Outstanding Medical, Dental, and Vision Coverage to meet all your healthcare needs.
- Wellness benefits to help you focus on what's most important.
- "Take What You Need" time off policy.
- Extensive development and training offerings to help you grow your career at Veracode.
- Generous 401k match to help save for your future.
- Amazing community of professionals who take pride in what we do every day.
Compensation Transparency:
The total compensation package includes an anticipated base salary range of $110,000–$150,000, performance bonus, and comprehensive benefits. The base salary offered to the selected candidate, including the candidate's position within the salary range, will be determined based on a variety of factors, including job-related knowledge, education, skills, experience, and other business considerations. The published salary range represents the Company's good-faith estimate of the compensation range at the time of posting.
Employment opportunities are available to all applicants without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Fraudulent Recruitment Alert - Be Aware and Stay Informed
At Veracode, we prioritize a secure recruitment process. Unfortunately, fake recruitment and job offer scams are on the rise. They aim to deceive candidates through emails and calls to obtain sensitive information.
Here's our recruitment promise to you:
- Comprehensive Interview Process: We never extend job offers without a comprehensive interview process involving our recruitment team and hiring managers.
- Offer Communications: Our job offers are not sent solely through email, and we will never ask you to pay for your own hardware.
- Email Verification: Recruiting emails from Veracode will always originate from an "@veracode.com" email address.
If you have any doubts about the authenticity of an email, letter, or telephone communication claiming to be from Veracode, please reach out to us at careers@veracode.com before taking any further action.
Looking for an innovative, high-growth, multi-award-winning company in one of the hottest segments of the security market? Look no further than Veracode!
Veracode is a global leader in Application Risk Management for the AI era. Powered by trillions of lines of code scans and a proprietary AI-generated remediation engine, the Veracode platform is trusted by organizations worldwide to build and maintain secure software from code creation to cloud deployment.
Learn more at www.veracode.com, on the Veracode blog, and on LinkedIn and Twitter.
Technical Program Manager, Customer Onboarding
Veracode is seeking an experienced Technical Program Manager, Customer Onboarding to lead the customer onboarding program across Enterprise and Commercial customers.
Reporting to the Vice President of Customer Success, this senior individual contributor will own the program strategy, governance, and cross-functional execution model for customer onboarding. The role will provide leadership across multiple concurrent deployments, creating visibility into program health, dependencies, risks, capacity, and customer outcomes while driving accountability across Customer Success, Project Management, Customer Solutions Engineering, Solutions Architecture, Product, and customer teams.
The ideal candidate combines strong technical understanding with exceptional program leadership, bringing structure to complex initiatives, anticipating risks, removing systemic blockers, and continuously improving how Veracode delivers customer onboarding at scale.
Key Responsibilities
- Program Leadership: Own the customer onboarding program, establishing clear objectives, priorities, governance, operating rhythms, and measures of success across the deployment portfolio.
- Portfolio Management: Maintain a program-level view of active customer deployments, identifying critical dependencies, capacity constraints, systemic risks, and opportunities to improve execution.
- Cross-Functional Leadership: Align Project Management, CSEs, SAs, CSMs, Product, and customer stakeholders around priorities, ownership, dependencies, and outcomes. Drive accountability without direct authority.
- Program Governance Establish consistent program reviews, stage gates, risk management, escalation paths, decision frameworks, and leadership reporting.
- Risk & Dependency Management Proactively identify risks and cross-functional dependencies, drive resolution of complex blockers, and escalate decisions requiring leadership intervention.
- Program Performance Define and track onboarding KPIs, provide visibility into program health, and use performance data to improve predictability, capacity planning, and customer time to value.
- Operating Model & Scale Build and continuously improve onboarding frameworks, playbooks, processes, and workflows that create a consistent, repeatable, and scalable customer experience.
- Customer & Executive Alignment Provide clear communication on program health, priorities, risks, and outcomes across customer and Veracode leadership stakeholders.
- Customer Transition Ensure a consistent transition from onboarding into ongoing Customer Success, with clear ownership of customer objectives, outcomes, risks, and outstanding priorities.
Success Metrics
- Program readiness and execution predictability
- On-time milestone and deployment completion
- Time to go-live and first value
- Visibility and resolution of program risks and dependencies
- Reduction in onboarding delays and escalations
- Consistency of program governance across deployments
- Deployment efficiency and scalability
- Quality of Customer Success transitions
Qualifications
- 5+ years of experience in technical program management, enterprise SaaS implementation, or complex customer-facing technology programs.
- Demonstrated success leading multi-workstream programs involving multiple teams, stakeholders, and technical dependencies.
- Strong experience with program governance, portfolio management, risk and dependency management, operating cadences, KPIs, and executive reporting.
- Proven ability to translate strategic objectives into structured programs and measurable outcomes.
- Strong understanding of enterprise SaaS implementations and customer onboarding.
- Working knowledge of SDLC, CI/CD pipelines, APIs, enterprise integrations, and cloud software environments.
- Excellent executive communication and stakeholder management skills.
- Demonstrated ability to influence teams and drive accountability without direct authority.
- Experience with Jira, Asana, Smartsheet, or equivalent program management platforms.
- Experience with application security, SAST, SCA, DAST, or DevSecOps environments is a plus.
What we offer you:
- Outstanding Medical, Dental, and Vision Coverage to meet all your healthcare needs.
- Wellness benefits to help you focus on what's most important.
- "Take What You Need" time off policy.
- Extensive development and training offerings to help you grow your career at Veracode.
- Generous 401k match to help save for your future.
- Amazing community of professionals who take pride in what we do every day.
Compensation Transparency:
The total compensation package includes an anticipated base salary range of $110,000–$150,000, performance bonus, and comprehensive benefits. The base salary offered to the selected candidate, including the candidate's position within the salary range, will be determined based on a variety of factors, including job-related knowledge, education, skills, experience, and other business considerations. The published salary range represents the Company's good-faith estimate of the compensation range at the time of posting.
Employment opportunities are available to all applicants without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Fraudulent Recruitment Alert - Be Aware and Stay Informed
At Veracode, we prioritize a secure recruitment process. Unfortunately, fake recruitment and job offer scams are on the rise. They aim to deceive candidates through emails and calls to obtain sensitive information.
Here's our recruitment promise to you:
- Comprehensive Interview Process: We never extend job offers without a comprehensive interview process involving our recruitment team and hiring managers.
- Offer Communications: Our job offers are not sent solely through email, and we will never ask you to pay for your own hardware.
- Email Verification: Recruiting emails from Veracode will always originate from an "@veracode.com" email address.
If you have any doubts about the authenticity of an email, letter, or telephone communication claiming to be from Veracode, please reach out to us at careers@veracode.com before taking any further action.
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Find JobsRemote Customer Onboarding Manager Job Market
Who's Hiring
What Employers Look For
The qualifications that appear most often in remote customer onboarding manager jobs.
- 2-5 years of experience in customer onboarding, customer success, or implementation roles
- Proficiency with CRM platforms such as Salesforce and customer success tools like Gainsight or Totango
- Demonstrated ability to manage multiple onboarding projects simultaneously across different customer segments
- Strong written and verbal communication skills for training customers and collaborating cross-functionally
- Experience building or improving onboarding playbooks, documentation, and self-service resources
- Bachelor's degree in business, communications, or a related field, or equivalent practical experience
Tips for Your Remote Customer Onboarding Manager Job Search
Demonstrate async onboarding skills upfront
Remote employers want proof you can guide customers without face-to-face contact. Build a short onboarding playbook sample or screen-recorded product walkthrough you can share during interviews. Concrete artifacts show remote readiness faster than any resume claim.
Apply early to remote roles that fit
Migrate Mate lists remote customer onboarding manager openings from across the U.S. in one place, so you can find roles that match your experience level and industry focus and apply directly without sorting through unrelated postings.
Show your remote toolset on your resume
Name the platforms you've used: Gainsight, Totango, ChurnZero, Intercom, or Zoom for async video updates. Remote hiring managers scan for these tools because they signal you can run onboarding programs inside the systems the team already uses.
Prepare for async interview rounds
Many remote-first companies include a written take-home scenario or recorded video response in their hiring process. Practice explaining an onboarding process or customer escalation in writing, clearly and without back-and-forth, since that mirrors the actual job.
Remote Customer Onboarding Manager Jobs: Frequently Asked Questions
How do I get a remote customer onboarding manager job?
Target remote-first SaaS companies and distributed teams in software, fintech, and HR tech, where this role is almost always fully remote. Remote employers screen hard for self-direction, clear async written communication, and experience running structured onboarding programs without in-person support. Candidates who can show documented onboarding playbooks, measurable time-to-value improvements, or proficiency in tools like Gainsight, Totango, or Intercom stand out in remote hiring processes.
Which companies hire remote customer onboarding managers?
Employers currently hiring remote customer onboarding managers include Block, Foley, and Veracode, per current remote listings on Migrate Mate as of November 2026. Remote-first SaaS platforms, distributed fintech firms, and cloud-based HR tech companies are the most consistent hirers, since their entire customer base is digital and their onboarding workflows are built for remote delivery from the start.
Can you get a remote customer onboarding manager job with no experience?
Yes, but remote entry-level roles are harder to land because employers expect you to manage customer relationships and onboarding workflows independently from day one. Your strongest path is through customer success coordinator or technical support roles at remote-first companies, where you build async communication skills and product knowledge. A documented personal onboarding project, a certification in customer success, or strong written communication samples can open doors when direct experience is thin.
Do you need a degree for remote customer onboarding manager jobs?
Not always. Remote employers in SaaS and fintech consistently weight proven onboarding outcomes, product knowledge, and async communication skills over a specific degree. Candidates who can show a structured onboarding process they built, churn reduction results, or fluency in customer success platforms often move forward without a four-year degree, especially at growth-stage companies that care more about what you've shipped than where you studied.
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