Remote Customer Advisor Jobs
Remote customer advisor jobs are open across the U.S. at remote-first firms and distributed teams in sectors like software, financial services, and healthcare. Employers hiring remotely right now include Naviant, Cable One, and PerfectServe. See the openings below and apply to the ones that match your experience.
Find Remote Customer Advisor JobsOverview
Showing 5 of 6+ Remote Customer Advisor jobs
Are you ready to be a trusted advisor helping commercial organizations transform operations and realize measurable value from their technology investments?
At Naviant, our mission is to partner with organizations to reimagine how work gets done, combining deep industry expertise, intelligent technology, and a human-centered approach to deliver measurable outcomes. We serve as the Agentic Partner for the modern enterprise, leading deep business transformation by building autonomous, intelligent solutions that enable executive leaders to transform and optimize their entire operating model. Our vision is simple yet ambitious: Reimagine work through automation, AI, and data, freeing people to focus on what truly matters.
We’re seeking a Customer Success Advisor with a Commercial Industry focus, supporting clients in manufacturing, supply chain, and related operationally complex environments. This role is ideal for a relationship‑driven professional who understands how technology enables efficiency, scalability, and compliance, and who thrives at the intersection of customer advocacy, operational insight, and long‑term value creation.
As a Customer Success Advisor, you will build trusted partnerships with clients, serve as their internal champion, and guide them toward maximizing ROI through strong adoption, measurable outcomes, and strategic alignment. You’ll collaborate closely with internal delivery, support, and sales teams to ensure customers are successful today while positioned for future growth.
Performance Objectives – What You Will Accomplish
First 30 Days: Getting Grounded
Develop a strong understanding of Naviant’s solutions, services, and how they support commercial industry workflows such as manufacturing operations, supply chain management, compliance, and process efficiency.
Learn assigned customer environments, business objectives, KPIs, and success criteria.
Establish initial relationships with customer stakeholders and internal cross‑functional teams.
Begin monitoring customer health indicators, adoption trends, and engagement patterns.
Demonstrate credibility through clear communication, responsiveness, and a customer‑first mindset.
Within 60 Days: Taking Ownership
Serve as the primary trusted advisor for assigned clients, building strong, trust‑based relationships across operational and executive stakeholders.
Facilitate regular business reviews and performance discussions focused on outcomes, adoption, and value realization.
Act as the customer advocate internally, coordinating with support, delivery, and sales teams to ensure timely issue resolution and proactive communication.
Identify early risks to adoption or satisfaction and drive mitigation plans.
Begin documenting opportunities for value expansion aligned to client goals and industry needs.
At 90 Days and Beyond: Driving Impact
Fully own customer health, satisfaction, and long‑term success for assigned accounts.
Partner with executive leaders at client organizations to align technology capabilities with business objectives such as efficiency, cost reduction, scalability, and compliance.
Identify and support account expansion opportunities through thoughtful alignment of solutions, best practices, and emerging capabilities.
Influence internal teams by championing the voice of the customer and contributing to continuous improvement.
Serve as a visible representative of Naviant’s expertise, values, and commitment to customer success.
Competencies – Key Skills & Experience We're Looking For
Client Relationship & Strategic Advisory Skills
Proven ability to build and nurture long‑term, trust‑based customer relationships. Comfortable engaging both operational and executive stakeholders, asking thoughtful questions, and guiding strategic conversations. Able to challenge, encourage, and collaborate in ways that strengthen partnerships and deliver mutual value.
Commercial Industry Acumen
Understanding of commercial industry environments such as manufacturing or supply chain, including operational workflows, efficiency drivers, compliance pressures, and scalability challenges. Able to translate industry context into meaningful recommendations that support customer growth and performance.
Customer Advocacy & Cross‑Functional Leadership
Strong ability to act as the primary liaison between customers and internal teams. Skilled at owning escalations, coordinating across support and delivery functions, and ensuring issues are resolved with transparency and urgency. Brings the customer’s perspective into internal decision‑making.
Value Expansion & Account Growth
Experience identifying opportunities for upsell, cross‑sell, and expanded adoption based on customer goals, usage patterns, and industry trends. Able to contribute to long‑term account planning and align solutions to evolving commercial sector needs.
Performance Monitoring & Enablement
Comfortable tracking and interpreting customer KPIs, adoption metrics, and health indicators. Able to deliver enablement, training, and best‑practice guidance that drives sustained success and ROI. Maintains current knowledge of relevant tools, technologies, and workflows.
Thought Leadership & Continuous Improvement
Engaged learner who stays informed on commercial industry trends, regulatory changes, and operational challenges. Willing to share expertise through customer education, internal collaboration, and external forums such as webinars, events, or customer stories. Contributes ideas that improve processes, experiences, and outcomes.
Perks and Benefits – How We Take Care of Our Team
At Naviant, we believe in taking care of our people, both professionally and personally. As a fully remote company, we offer an engaging and supportive culture that prioritizes work-life balance.
Our Benefits:
Comprehensive Health, Dental, & Vision Insurance
Employer Paid Disability & Life Coverage
401k & Match Program
Generous Paid Time Off
Flex Spending Plans & Dependent Care
Other Valuable Perks:
Monthly Home Office Allowance
Volunteer Time Off
Charitable Giving Program
Lifestyle Spending Account
Employee Assistance Program, Parent Program, Wellness Initiatives, Virtual Gatherings, Employee Discount Program, Annual In-Person Celebration Week, and more!
Employees must reside in the U.S. and be authorized to work in the U.S.
Sponsorship is not provided.
Naviant is an Equal Opportunity and E-Verify employer seeking a diverse and talented workforce.
E-Verify Notice
#LI-BG1
Are you ready to be a trusted advisor helping commercial organizations transform operations and realize measurable value from their technology investments?
At Naviant, our mission is to partner with organizations to reimagine how work gets done, combining deep industry expertise, intelligent technology, and a human-centered approach to deliver measurable outcomes. We serve as the Agentic Partner for the modern enterprise, leading deep business transformation by building autonomous, intelligent solutions that enable executive leaders to transform and optimize their entire operating model. Our vision is simple yet ambitious: Reimagine work through automation, AI, and data, freeing people to focus on what truly matters.
We’re seeking a Customer Success Advisor with a Commercial Industry focus, supporting clients in manufacturing, supply chain, and related operationally complex environments. This role is ideal for a relationship‑driven professional who understands how technology enables efficiency, scalability, and compliance, and who thrives at the intersection of customer advocacy, operational insight, and long‑term value creation.
As a Customer Success Advisor, you will build trusted partnerships with clients, serve as their internal champion, and guide them toward maximizing ROI through strong adoption, measurable outcomes, and strategic alignment. You’ll collaborate closely with internal delivery, support, and sales teams to ensure customers are successful today while positioned for future growth.
Performance Objectives – What You Will Accomplish
First 30 Days: Getting Grounded
Develop a strong understanding of Naviant’s solutions, services, and how they support commercial industry workflows such as manufacturing operations, supply chain management, compliance, and process efficiency.
Learn assigned customer environments, business objectives, KPIs, and success criteria.
Establish initial relationships with customer stakeholders and internal cross‑functional teams.
Begin monitoring customer health indicators, adoption trends, and engagement patterns.
Demonstrate credibility through clear communication, responsiveness, and a customer‑first mindset.
Within 60 Days: Taking Ownership
Serve as the primary trusted advisor for assigned clients, building strong, trust‑based relationships across operational and executive stakeholders.
Facilitate regular business reviews and performance discussions focused on outcomes, adoption, and value realization.
Act as the customer advocate internally, coordinating with support, delivery, and sales teams to ensure timely issue resolution and proactive communication.
Identify early risks to adoption or satisfaction and drive mitigation plans.
Begin documenting opportunities for value expansion aligned to client goals and industry needs.
At 90 Days and Beyond: Driving Impact
Fully own customer health, satisfaction, and long‑term success for assigned accounts.
Partner with executive leaders at client organizations to align technology capabilities with business objectives such as efficiency, cost reduction, scalability, and compliance.
Identify and support account expansion opportunities through thoughtful alignment of solutions, best practices, and emerging capabilities.
Influence internal teams by championing the voice of the customer and contributing to continuous improvement.
Serve as a visible representative of Naviant’s expertise, values, and commitment to customer success.
Competencies – Key Skills & Experience We're Looking For
Client Relationship & Strategic Advisory Skills
Proven ability to build and nurture long‑term, trust‑based customer relationships. Comfortable engaging both operational and executive stakeholders, asking thoughtful questions, and guiding strategic conversations. Able to challenge, encourage, and collaborate in ways that strengthen partnerships and deliver mutual value.
Commercial Industry Acumen
Understanding of commercial industry environments such as manufacturing or supply chain, including operational workflows, efficiency drivers, compliance pressures, and scalability challenges. Able to translate industry context into meaningful recommendations that support customer growth and performance.
Customer Advocacy & Cross‑Functional Leadership
Strong ability to act as the primary liaison between customers and internal teams. Skilled at owning escalations, coordinating across support and delivery functions, and ensuring issues are resolved with transparency and urgency. Brings the customer’s perspective into internal decision‑making.
Value Expansion & Account Growth
Experience identifying opportunities for upsell, cross‑sell, and expanded adoption based on customer goals, usage patterns, and industry trends. Able to contribute to long‑term account planning and align solutions to evolving commercial sector needs.
Performance Monitoring & Enablement
Comfortable tracking and interpreting customer KPIs, adoption metrics, and health indicators. Able to deliver enablement, training, and best‑practice guidance that drives sustained success and ROI. Maintains current knowledge of relevant tools, technologies, and workflows.
Thought Leadership & Continuous Improvement
Engaged learner who stays informed on commercial industry trends, regulatory changes, and operational challenges. Willing to share expertise through customer education, internal collaboration, and external forums such as webinars, events, or customer stories. Contributes ideas that improve processes, experiences, and outcomes.
Perks and Benefits – How We Take Care of Our Team
At Naviant, we believe in taking care of our people, both professionally and personally. As a fully remote company, we offer an engaging and supportive culture that prioritizes work-life balance.
Our Benefits:
Comprehensive Health, Dental, & Vision Insurance
Employer Paid Disability & Life Coverage
401k & Match Program
Generous Paid Time Off
Flex Spending Plans & Dependent Care
Other Valuable Perks:
Monthly Home Office Allowance
Volunteer Time Off
Charitable Giving Program
Lifestyle Spending Account
Employee Assistance Program, Parent Program, Wellness Initiatives, Virtual Gatherings, Employee Discount Program, Annual In-Person Celebration Week, and more!
Employees must reside in the U.S. and be authorized to work in the U.S.
Sponsorship is not provided.
Naviant is an Equal Opportunity and E-Verify employer seeking a diverse and talented workforce.
E-Verify Notice
#LI-BG1
See All 6 Remote Customer Advisor Jobs
Find roles that match your experience and apply in just a few clicks.
Find Remote Customer Advisor JobsRemote Customer Advisor Job Market
Who's Hiring
What Employers Look For
The qualifications that appear most often in remote customer advisor jobs.
- Strong verbal and written communication skills across phone, email, and chat
- Experience with customer relationship management software or ticketing systems
- Ability to resolve customer complaints and de-escalate difficult interactions
- High school diploma or equivalent, with an associate or bachelor's degree preferred
- Familiarity with CRM platforms and data entry in customer-facing workflows
- Active listening skills and demonstrated ability to explain complex information clearly
Tips for Your Remote Customer Advisor Job Search
Apply early to remote roles that fit
Migrate Mate lists remote customer advisor openings from across the U.S. in one place, so you can find roles that match your experience and apply directly. Remote postings at distributed-team companies fill fast, so checking listings regularly and applying promptly gives you a real advantage.
Highlight async communication skills upfront
Remote customer advisor employers prioritize written clarity over phone presence. Show specific examples of resolving customer issues through email, chat, or ticketing platforms like Zendesk or Freshdesk. Concrete wins, such as reducing resolution time or improving satisfaction scores, make your application stand out.
Demonstrate self-direction in your application
Remote hiring managers want proof you don't need micromanaging. Mention tools you've used to stay organized, such as Notion or Asana, and describe how you've managed your own queue or workload independently. Brief, specific examples carry more weight than general claims about being self-motivated.
Prepare for remote-first interview formats
Many distributed teams use asynchronous video interviews or written scenario exercises before a live call. Practice answering customer scenario prompts in writing, stay concise, and check your audio and lighting before any video stage. How you show up in the process signals how you'll perform on the job.
Remote Customer Advisor Jobs: Frequently Asked Questions
How do I get a remote customer advisor job?
Target companies that run distributed support teams, such as remote-first SaaS companies, online financial services firms, and telehealth providers. Remote employers screen heavily for written communication, the ability to manage your own schedule, and comfort with async collaboration tools like Slack or Zendesk. Candidates who show experience resolving complex customer issues independently, without an in-office supervisor, have a clear edge.
Which companies hire remote customer advisors?
Companies hiring remote customer advisors right now include Naviant, Cable One, and PerfectServe, based on current remote listings on Migrate Mate as of November 2026. Remote-first firms and distributed teams across software, financial services, and insurance are among the most consistent hirers of this role.
Can you get a remote customer advisor job with no experience?
Yes, but remote entry-level roles are more competitive because employers expect you to onboard and perform independently from day one. Subscription software companies and remote-first e-commerce brands are more likely to hire entry-level candidates. Showing strong written communication, familiarity with ticketing tools, and any customer-facing work, even from retail or food service, can open the door.
Do you need a degree for remote customer advisor jobs?
Not always. Remote employers in this role weigh demonstrated communication skills, customer service results, and practical experience alongside or instead of a degree. Candidates who can show a history of resolving customer issues effectively, handling a high volume of contacts, or working in a self-directed environment routinely move forward without a four-year credential.
See All 6 Remote Customer Advisor Jobs
Find roles that match your experience and apply in just a few clicks.
Find Remote Customer Advisor Jobs