Remote Customer Success Coordinator Jobs
Remote Customer Success Coordinator jobs are open across the U.S. in SaaS, fintech, healthcare technology, and e-commerce, where distributed teams depend on coordinators to onboard clients, manage accounts, and drive retention from anywhere. Employers hiring remotely right now include ServiceNow, ConnecTeam, and Eltropy. Find a role that fits below and apply directly.
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INTRODUCTION
Headquartered in Dublin, Ohio, Cardinal Health, Inc. (NYSE: CAH) is a global, integrated healthcare services and products company connecting patients, providers, payers, pharmacists and manufacturers for integrated care coordination and better patient management. Backed by nearly 100 years of combined experience, with more than 50,000 employees in nearly 60 countries, Cardinal Health ranks among the top 20 on the Fortune 500.
We boast tremendous opportunities to grow and apply technical skills to meet organizational needs, empowering talented team members who mentor and uplift others, led by leaders with a focus on employee development and well-being, dedicated training programs, and a collaborative atmosphere.
We currently have a career opening for a Supervisor Customer Success.
LOCATION
Remote
TRAVEL
Once per quarter to New York City.
Overview
- Provide operational leadership and oversight in support of a large, complex health system customer.
- Serve as a key connection between the customer, the onsite Customer Success resource, Account Management, and cross functional Cardinal Health teams.
- Provide direct leadership and coaching to the onsite resource, oversee key operational activities, support performance management and reporting, and serve as an escalation point for complex customer needs.
- As customer and business needs evolve, this position has the potential for expanded leadership responsibilities.
- Responsible for establishing, maintaining, and enhancing customer business through contract administration, customer orders, and problem resolution.
- Cultivating and maintaining ongoing customer relationships with an assigned set of customers. Provides new and existing customers with the best possible service and recommendations in relation to billing inquiries, service requests, improvements to internal and external processes, and other areas of opportunity. Provides product service information to customers and identifies upselling opportunities to maintain and increase income streams from customer relationships.
Responsibilities
- Provide direct leadership, coaching and oversight to the Customer Success resource supporting the assigned health system.
- Oversee day-to-day customer operational activities and help ensure strong execution and follow-through.
- Serve as an escalation point for complex operational issues and coordinate the appropriate internal resources to support resolution.
- Support oversight of transactions, deliveries, new account setup, credit and billing issues, and other operational customer needs.
- Partner with the onsite resource and Account Management to monitor customer performance, identify risks and proactively address opportunities for improvement.
- Support the development and validation of customer performance reporting, dashboards, financial insights, benchmarking and business review materials.
- Maintain visibility to operational and strategic issues and ensure appropriate tracking, ownership and follow-through.
- Support monthly operational reviews, including service levels, fill rates, shortages, allocations, active issues and continuous-improvement opportunities.
- Build strong relationships with customer stakeholders and internal Cardinal Health partners.
- Support customer initiatives across acute, outpatient, ambulatory, specialty and other pharmacy settings as applicable.
- Identify opportunities to improve customer experience, operational efficiency and overall partnership.
- Take on additional leadership responsibility as customer and organizational needs evolve.
QUALIFICATIONS
- Willingness to travel once per quarter to New York City.
- Prior experience in a direct customer facing role within the healthcare industry.
- Prior experience executing in-person or live video presentations to external customers and articulating metrics.
- Strong data analytics and Excel/reporting capabilities.
- Prior people management experience preferred.
- Prior experience with pharmacy operations, pharmaceutical distribution preferred.
- Experience supporting complex healthcare systems.
- Retail, outpatient, or ambulatory pharmacy experience preferred.
- Experience with specialty pharmacy and/or 340B environments preferred.
Anticipated Pay Range $68,500 - $107,470 annually.
Bonus Eligible - No
BENEFITS
Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
- Medical, dental and vision coverage
- Paid time off plan
- Health savings account (HSA)
- 401k savings plan
- Access to wages before pay day with myFlexPay
- Flexible spending accounts (FSAs)
- Short- and long-term disability coverage
- Work-Life resources
- Paid parental leave
- Healthy lifestyle programs
Application window anticipated to close: 11/27/26. If interested in opportunity, please submit application as soon as possible.
The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.
Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.
INTRODUCTION
Headquartered in Dublin, Ohio, Cardinal Health, Inc. (NYSE: CAH) is a global, integrated healthcare services and products company connecting patients, providers, payers, pharmacists and manufacturers for integrated care coordination and better patient management. Backed by nearly 100 years of combined experience, with more than 50,000 employees in nearly 60 countries, Cardinal Health ranks among the top 20 on the Fortune 500.
We boast tremendous opportunities to grow and apply technical skills to meet organizational needs, empowering talented team members who mentor and uplift others, led by leaders with a focus on employee development and well-being, dedicated training programs, and a collaborative atmosphere.
We currently have a career opening for a Supervisor Customer Success.
LOCATION
Remote
TRAVEL
Once per quarter to New York City.
Overview
- Provide operational leadership and oversight in support of a large, complex health system customer.
- Serve as a key connection between the customer, the onsite Customer Success resource, Account Management, and cross functional Cardinal Health teams.
- Provide direct leadership and coaching to the onsite resource, oversee key operational activities, support performance management and reporting, and serve as an escalation point for complex customer needs.
- As customer and business needs evolve, this position has the potential for expanded leadership responsibilities.
- Responsible for establishing, maintaining, and enhancing customer business through contract administration, customer orders, and problem resolution.
- Cultivating and maintaining ongoing customer relationships with an assigned set of customers. Provides new and existing customers with the best possible service and recommendations in relation to billing inquiries, service requests, improvements to internal and external processes, and other areas of opportunity. Provides product service information to customers and identifies upselling opportunities to maintain and increase income streams from customer relationships.
Responsibilities
- Provide direct leadership, coaching and oversight to the Customer Success resource supporting the assigned health system.
- Oversee day-to-day customer operational activities and help ensure strong execution and follow-through.
- Serve as an escalation point for complex operational issues and coordinate the appropriate internal resources to support resolution.
- Support oversight of transactions, deliveries, new account setup, credit and billing issues, and other operational customer needs.
- Partner with the onsite resource and Account Management to monitor customer performance, identify risks and proactively address opportunities for improvement.
- Support the development and validation of customer performance reporting, dashboards, financial insights, benchmarking and business review materials.
- Maintain visibility to operational and strategic issues and ensure appropriate tracking, ownership and follow-through.
- Support monthly operational reviews, including service levels, fill rates, shortages, allocations, active issues and continuous-improvement opportunities.
- Build strong relationships with customer stakeholders and internal Cardinal Health partners.
- Support customer initiatives across acute, outpatient, ambulatory, specialty and other pharmacy settings as applicable.
- Identify opportunities to improve customer experience, operational efficiency and overall partnership.
- Take on additional leadership responsibility as customer and organizational needs evolve.
QUALIFICATIONS
- Willingness to travel once per quarter to New York City.
- Prior experience in a direct customer facing role within the healthcare industry.
- Prior experience executing in-person or live video presentations to external customers and articulating metrics.
- Strong data analytics and Excel/reporting capabilities.
- Prior people management experience preferred.
- Prior experience with pharmacy operations, pharmaceutical distribution preferred.
- Experience supporting complex healthcare systems.
- Retail, outpatient, or ambulatory pharmacy experience preferred.
- Experience with specialty pharmacy and/or 340B environments preferred.
Anticipated Pay Range $68,500 - $107,470 annually.
Bonus Eligible - No
BENEFITS
Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
- Medical, dental and vision coverage
- Paid time off plan
- Health savings account (HSA)
- 401k savings plan
- Access to wages before pay day with myFlexPay
- Flexible spending accounts (FSAs)
- Short- and long-term disability coverage
- Work-Life resources
- Paid parental leave
- Healthy lifestyle programs
Application window anticipated to close: 11/27/26. If interested in opportunity, please submit application as soon as possible.
The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.
Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.
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Who's Hiring
Top Industries Hiring
- Technology & Software24
- Biotechnology & Pharmaceuticals3
- Retail2
- Accounting & Auditing2
- Distribution & Wholesale2
What Employers Look For
The qualifications that appear most often in remote customer success coordinator jobs.
- One to three years of experience in customer success, account management, or customer support
- Proficiency with CRM platforms such as Salesforce, HubSpot, or Gainsight
- Strong written and verbal communication skills for client-facing work
- Ability to manage multiple accounts and prioritize tasks without direct supervision
- Experience tracking customer health metrics such as churn risk or net retention
- Bachelor's degree in business, communications, or a related field
Tips for Your Remote Customer Success Coordinator Job Search
Apply early to remote roles that fit
Migrate Mate lists remote customer success coordinator openings from across the U.S. in one place, so you can find roles that match your background and apply directly without sorting through location-based listings.
Demonstrate async communication before the interview
Remote customer success coordinators spend most of their day communicating in writing. Make your cover letter and email outreach clear, concise, and self-contained. Hiring managers for remote roles treat your written tone as a job audition, not just a formality.
List the remote tools you already know
Call out your hands-on experience with CRMs like Salesforce or HubSpot, ticketing systems like Zendesk, and async collaboration tools like Slack and Notion. Remote employers move faster on candidates who can contribute without a tool-learning ramp.
Prepare for structured remote interviews
Remote customer success interviews often involve a written take-home scenario, a video call with multiple stakeholders, or both. Practice explaining how you have managed client escalations or onboarding steps without in-person support, using concrete examples with outcomes.
Remote Customer Success Coordinator Jobs: Frequently Asked Questions
How do I get a remote customer success coordinator job?
Target remote-first SaaS companies, subscription businesses, and distributed tech teams, which hire customer success coordinators remotely far more consistently than traditional industries. Remote employers screen heavily for async written communication, self-direction, and comfort with tools like Salesforce, Zendesk, Intercom, and Slack. A demonstrated ability to manage client relationships without in-person contact, shown through past remote work, freelance projects, or a clear written communication style, gives candidates a real edge.
Which companies hire remote customer success coordinators?
Remote customer success coordinator roles are posted by ServiceNow, ConnecTeam, and Eltropy and others right now, based on current remote listings on Migrate Mate as of November 2026. Remote-first SaaS platforms, cloud software companies, and digital health firms make up the bulk of these employers, since their distributed customer bases and product-led growth models make remote customer success teams a natural fit.
Can you get a remote customer success coordinator job with no experience?
Yes, but remote entry-level roles are harder to land because employers expect you to onboard independently and manage client issues without on-site support from day one. Early-stage SaaS startups and smaller remote-first companies are the most likely to hire entry-level remote customer success coordinators. Candidates can substitute experience with a CRM certification, demonstrated written communication skills, and examples of managing tasks or helping people solve problems autonomously.
Do you need a degree for remote customer success coordinator jobs?
Not always. Many remote employers care more about CRM proficiency, clear written communication, and a record of retaining or supporting customers than a specific degree. SaaS and tech companies especially tend to weigh practical skills, familiarity with tools like HubSpot or Salesforce, and the ability to work independently over formal credentials when evaluating remote customer success coordinator candidates.
Which industries hire the most remote customer success coordinators?
Most remote customer success coordinator openings sit in Technology & Software, Biotechnology & Pharmaceuticals, and Retail, per current remote listings on Migrate Mate as of November 2026. These sectors rely on distributed customer success teams because their products are delivered digitally and their client bases are geographically spread out, making remote coordination a standard operating model rather than an exception.
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Find roles that match your experience and apply in just a few clicks.
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