Remote Resolution Coordinator Jobs
Remote resolution coordinator jobs are in active demand across the U.S., with remote-first firms and distributed teams hiring across insurance, healthcare, financial services, and technology. Companies hiring remotely right now include World Business Lenders, American Coradius International, and Accendra Health. Scan the live roles below and apply to whichever ones fit.
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Showing 5 of 31+ Remote Resolution Coordinator jobs
Who We Are
ServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.What We Do
The Customer Resolution Specialist is responsible for providing high level customer service and focuses on researching and resolving customer escalations through phone, email and/or written communications. Assess customer complaints. Research and troubleshoot to provide resolution for customer. Determine and coordinate with business area or department needed for closure of complaint or issue. Maintain documentation of escalation and customer contact. Ensures the customer’s voice is heard and that issues are thoroughly researched and addressed. Does not have assigned clients/account management responsibility.HOW YOU’LL CONTRIBUTE
- Point of escalation. Research and respond to escalated inquiries and complaints from customers. Also responds to standard requests for information or research
- Interact with customers on all levels of escalation to provide acknowledgment and inquiry status. Includes inbound and outbound calls. Troubleshoots to provide customer resolution.
- Identifies emerging trends and notifies leaders
- Provides written and verbal responses to customer inquiries. Comfortable and precise with written communication. Compose letters and emails to summarize key points from inquiries
- Manage an inventory/pipeline of assigned cases and maintain compliance with critical dates
- Maintain and create logs, records, and files. Acts as a resource for information.
- May perform customer setup, onboarding, and installations. Order and install necessary equipment. Test to make sure customer needs are met.
- May provide training/product demonstrations. Customize to meet customer’s needs/ applications.
- Other duties as assigned
WHAT YOU’LL BRING
Required Education, Experience, Certification/Licensure
- High School diploma or equivalent required
- Generally has 5+ years of related experience
- Prior experience supporting customer escalations and/or written interactions/complaints in a related field / industry, product, or service
KNOWLEDGE, SKILLS, AND ABILITIES (KSAs)
- Requires extensive knowledge of the company’s products and services.
- Excellent organization skills, strong time management, and the ability to meet deadlines
- Strong research, and problem-solving skills
- Customer Service skills including active listening, adaptability, creativity, conflict resolution, collaboration, negotiation, decision making, open-mindedness, persuasion, and critical thinking.
- Strong MS Office skills
- Excellent interpersonal and communication skills (verbal and written)
- Proven ability to research and communicate the research into a customer friendly letter and/or communicate the information verbally to the customer
- Strong knowledge of computerized data entry system or other relevant applications.
- Diplomatic
This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.
What We Offer
By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.
Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.Who We Are
ServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.What We Do
The Customer Resolution Specialist is responsible for providing high level customer service and focuses on researching and resolving customer escalations through phone, email and/or written communications. Assess customer complaints. Research and troubleshoot to provide resolution for customer. Determine and coordinate with business area or department needed for closure of complaint or issue. Maintain documentation of escalation and customer contact. Ensures the customer’s voice is heard and that issues are thoroughly researched and addressed. Does not have assigned clients/account management responsibility.HOW YOU’LL CONTRIBUTE
- Point of escalation. Research and respond to escalated inquiries and complaints from customers. Also responds to standard requests for information or research
- Interact with customers on all levels of escalation to provide acknowledgment and inquiry status. Includes inbound and outbound calls. Troubleshoots to provide customer resolution.
- Identifies emerging trends and notifies leaders
- Provides written and verbal responses to customer inquiries. Comfortable and precise with written communication. Compose letters and emails to summarize key points from inquiries
- Manage an inventory/pipeline of assigned cases and maintain compliance with critical dates
- Maintain and create logs, records, and files. Acts as a resource for information.
- May perform customer setup, onboarding, and installations. Order and install necessary equipment. Test to make sure customer needs are met.
- May provide training/product demonstrations. Customize to meet customer’s needs/ applications.
- Other duties as assigned
WHAT YOU’LL BRING
Required Education, Experience, Certification/Licensure
- High School diploma or equivalent required
- Generally has 5+ years of related experience
- Prior experience supporting customer escalations and/or written interactions/complaints in a related field / industry, product, or service
KNOWLEDGE, SKILLS, AND ABILITIES (KSAs)
- Requires extensive knowledge of the company’s products and services.
- Excellent organization skills, strong time management, and the ability to meet deadlines
- Strong research, and problem-solving skills
- Customer Service skills including active listening, adaptability, creativity, conflict resolution, collaboration, negotiation, decision making, open-mindedness, persuasion, and critical thinking.
- Strong MS Office skills
- Excellent interpersonal and communication skills (verbal and written)
- Proven ability to research and communicate the research into a customer friendly letter and/or communicate the information verbally to the customer
- Strong knowledge of computerized data entry system or other relevant applications.
- Diplomatic
This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.
What We Offer
By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.
Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.See All 31 Remote Resolution Coordinator Jobs
Find roles that match your experience and apply in just a few clicks.
Find JobsRemote Resolution Coordinator Job Market
Who's Hiring
Top Industries Hiring
- Insurance
What Employers Look For
The qualifications that appear most often in remote resolution coordinator jobs.
- One to three years of experience in claims, collections, billing, or customer dispute resolution
- Proficiency with case management or ticketing systems such as Salesforce Service Cloud or similar platforms
- Strong written and verbal communication skills for documenting and explaining resolution decisions
- Knowledge of relevant compliance frameworks such as HIPAA, FDCPA, or state insurance regulations
- Associate or bachelor's degree in business, healthcare administration, or a related field
- Ability to manage a high-volume caseload while meeting response time and quality standards
Tips for Your Remote Resolution Coordinator Job Search
Apply early to remote roles that fit
Migrate Mate lists remote resolution coordinator openings from across the U.S. in one place, so you can find roles that match your background and apply directly without sifting through unrelated postings.
Demonstrate async communication in your application
Remote resolution coordinators resolve cases largely through email, ticketing systems, and written notes. Use your cover letter and any work samples to show clear, concise written communication, since remote employers treat your application itself as a writing test.
Highlight self-directed case management experience
Remote hiring managers want proof you can own a case from intake to close without daily oversight. Describe specific examples where you tracked, escalated, and resolved disputes independently, naming the tools you used, such as Salesforce, Zendesk, or similar case management platforms.
Prepare for remote-format interviews
Most remote resolution coordinator interviews run over video and include scenario questions about handling difficult customers or escalating unresolved cases. Practice walking through a resolution process out loud, and test your audio and camera setup before every interview round.
Remote Resolution Coordinator Jobs: Frequently Asked Questions
How do I get a remote resolution coordinator job?
Target companies that run distributed customer operations, including insurers, healthcare administrators, and fintech firms that have already built remote workflows for case handling. Remote employers screen heavily for written communication, since most escalations get resolved over email and ticketing systems rather than phone. Candidates who can show self-directed case management, clear documentation habits, and experience closing disputes without in-person oversight stand out.
Which companies hire remote resolution coordinators?
Companies hiring remote resolution coordinators right now include World Business Lenders, American Coradius International, and Accendra Health, based on current remote listings on Migrate Mate as of November 2026. Remote-first insurers, distributed healthcare networks, and fintech platforms make up a large share of these openings, since their case volume and customer base are already managed across multiple time zones.
Can you get a remote resolution coordinator job with no experience?
Yes, but remote entry-level resolution roles are harder to land because employers expect you to handle cases independently from day one without in-office guidance. Your best path is through remote-first companies that hire for customer support or claims intake first, then promote into resolution work. Showing organized written communication, a history of resolving complaints in any context, and comfort with ticketing tools can open the door.
Do you need a degree for remote resolution coordinator jobs?
Not always. Many remote employers prioritize demonstrated case resolution skills, written communication, and familiarity with dispute or claims workflows over a specific degree. Candidates who can point to measurable results, such as complaint closure rates or customer satisfaction outcomes from prior roles, often compete equally with degree holders when applying to remote positions.
Which industries hire the most remote resolution coordinators?
Remote resolution coordinator roles concentrate in Insurance, based on current remote listings on Migrate Mate as of November 2026. These sectors hire resolution coordinators remotely because their distributed teams handle customer disputes, claims, and service issues across time zones without requiring staff to be on site.
See All 31 Remote Resolution Coordinator Jobs
Find roles that match your experience and apply in just a few clicks.
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