Remote Enterprise Customer Success Manager Jobs
Remote enterprise customer success manager jobs are in strong demand across the U.S., with remote-first SaaS companies, distributed enterprise software teams, and cloud services firms actively hiring for these roles in sectors like technology, fintech, and healthcare IT. Employers hiring remotely right now include OfficeSpace Software, DTiQ, and Yelp. Find a role that fits below and apply directly.
Find JobsOverview
Open roles23
Top employerOfficeSpace Software
Top industryTechnology
Top credentialBachelor's degree
Companies hiring22
Showing 5 of 23+ Remote Enterprise Customer Success Manager jobs
Enterprise Restaurant Success Manager, AI SaaS Sales (Remote - US)
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New 20h ago
Yelp
Enterprise Restaurant Success Manager, AI SaaS Sales (Remote - US)
Los Angeles, California
New 20h ago
Enterprise Customer Success Manager, Prisma
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Added 3d ago
Priority Technology Holdings, LLC
Enterprise Customer Success Manager, Prisma
Remote
Added 3d ago
Enterprise Customer Success Manager
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Added 1w ago
Rippling
Enterprise Customer Success Manager
Remote
Added 1w ago
Client Success Manager, Enterprise
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Added 1w ago
Doximity
Client Success Manager, Enterprise
San Diego, California
Added 1w ago
Customer Success Manager (Enterprise SaaS)
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Added 2w ago
DTiQ
Customer Success Manager (Enterprise SaaS)
Remote
Added 2w ago
New 20h ago
Enterprise Restaurant Success Manager, AI SaaS Sales (Remote - US)
Yelp·Los Angeles, California
Job functions:
$110k - $130k/yr
4+ yrs exp.
Remote (US)
Full Time
5,001-10,000 employees
Job Description
Summary
- Please note that while this is a remote position, it is required that the candidate resides within 50 miles of a major airport. States included in Yelp's defined regions include:
For West: California (excluding the Bay Area), Washington, Oregon, Idaho, Montana, Wyoming, Nevada, Utah, Arizona, Colorado, New Mexico, Oklahoma, Texas, North Dakota, South Dakota, Nebraska, Kansas, Iowa, Illinois
For East: Pennsylvania, New York, Vermont, New Hampshire, Maine, Massachusetts, Connecticut, Rhode Island, New Jersey, Virginia, Delaware, Maryland, West Virginia, Kentucky, Tennessee, Mississippi, Louisiana, Arkansas, Alabama, Georgia, North Carolina, South Carolina, Florida, Indiana, Kentucky, Louisiana, Michigan, Minnesota, Missouri, Ohio, and Wisconsin
Are you passionate about helping restaurants succeed? At Yelp, our product suite reaches and engages diners, creating unforgettable guest experiences on the largest restaurant discovery platform in the world. Our mission: deliver the best possible experience to every diner, while becoming the essential partner for restaurants navigating daily challenges.
Enter Yelp Host, an AI-powered phone answering agent built just for restaurants, and Yelp Guest Manager, our reservations and waitlist platform. Together, they help restaurants answer every call 24/7 in 17 languages, capture every reservation and takeout order, and run a smoother front of house, all backed by Yelp's unparalleled restaurant data and thriving consumer platform.
Why this role
- Own the full post-sale lifecycle for some of the largest restaurant brands in the country, from signed contract to renewal and expansion
- Lead high-visibility implementations of AI technology that is already live and driving ROI at thousands of restaurant locations
- Work hands-on with operators, from the C-suite to the host stand, and see the impact of your work in every call answered and every table filled
- Collaborate with a senior GTM team that values speed, ownership, and craft
We're scaling quickly and seeking an Enterprise Restaurant Success Manager to implement, retain, and grow our largest multi-location restaurant accounts. You'll own the full client journey, from kickoff and go-live through adoption, renewal, and expansion.
We’d love to have you apply, even if you don’t feel you meet every single requirement in this posting. At Yelp, we’re looking for great people, not just those who simply check off all the boxes.
What you'll do:
- You will own the full customer lifecycle for a portfolio of multi-location restaurant groups (75+ units) using Yelp Host and Yelp Guest Manager, from contract signature through implementation, adoption, renewal, and expansion
- You will lead end-to-end implementations, including scoping, kickoff, configuration, testing, staff training, and go-live—building and managing detailed project plans with clear milestones, owners, dependencies, and timelines
- You will design and run phased rollouts, from pilot locations to full deployment, managing several implementations simultaneously while ensuring every project stays on time and on scope
- You will partner with Enterprise Account Executives for seamless sales-to-success handoffs and navigate complex client structures including corporate leadership, franchisees, general managers, IT teams, and POS integrators
- You will drive adoption at the location level, turning skeptics into champions, and utilize performance data to demonstrate measurable ROI in regular executive business reviews
- You will own renewals and grow accounts through new locations, additional brands, and cross-selling Yelp Host and Yelp Guest Manager
- You will serve as the voice of the customer, partnering with Product, Engineering, Support, and Sales to resolve issues and inform the product roadmap
- You will travel strategically for kickoffs, go-lives, onsite business reviews, and industry events—up to 50%
What it takes to succeed:
- You have 4-6+ years experience in enterprise customer success, account management, or implementation roles at a SaaS company, with substantial experience managing multi-location (75+ unit) or enterprise restaurant/hospitality accounts
- You have strong project management skills and a proven track record of leading complex, multi-stakeholder software implementations from kickoff to go-live; PMP or similar certification is a plus
- You are highly organized and detail-oriented, and you're comfortable using project management tools (Asana, Smartsheet, Monday.com, Jira, or similar) and Salesforce
- You have deep familiarity with the restaurant technology ecosystem; experience with POS, reservations, phone systems, or AI/voice platforms is strongly preferred
- You are technically curious, comfortable configuring software and troubleshooting integrations, and able to explain AI-powered tools to non-technical operators
- You have a track record of owning retention and expansion revenue, and you're confident presenting ROI and negotiating renewals with executive stakeholders
- You have strong collaboration skills: you thrive partnering with Sales, Product, and Engineering, not operating in a silo
- You will need access to an individual hardline high-speed internet connection in your workspace. This job cannot be performed using satellite internet or a mobile hotspot
What you'll get:
- The base salary range for this role is $110,000 - $130,000 annually
- Effective your first day: Full medical, vision, and dental coverage
- Mental health support and services via Modern Health
- 15 days PTO (accrual begins on date of hire and increases with 2+ years of tenure thereafter), 7 paid wellness days, 12 paid holidays, plus one floating holiday
- Up to 14 weeks of parental leave
- Monthly wellness subsidy
- Flexible spending account
- 401(k) retirement savings plan
- Employee stock purchase plan
- Professional development reimbursement
- Work from home reimbursement
- For more information about US benefits at Yelp, please check out this link
Closing
At Yelp, we believe that diversity is an expression of all the unique characteristics that make us human: race, age, sexual orientation, gender identity, religion, disability, and education — and those are just a few. We recognize that diverse backgrounds and perspectives strengthen our teams and our product. The foundation of our diversity efforts are closely tied to our core values, which include “Playing Well With Others” and “Authenticity.”
We’re proud to be an equal opportunity employer and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition or disability.
Actual salary offered may vary based on multiple factors, including but not limited to, an individual's location and experience.
We will consider for employment qualified candidates with arrest and conviction records, consistent with applicable law (including, for example, the San Francisco Fair Chance Ordinance for roles based in San Francisco, the Los Angeles County Fair Chance Ordinance for roles based in the unincorporated areas of Los Angeles County, and the California Fair Chance Act for roles based in California).
Where required by law, a criminal background check will not be conducted until after a conditional offer of employment is made, and any evaluation of a candidate's criminal background check will be subject to an individualized assessment that takes into account the candidate's specific criminal records and the responsibilities and requirements of the particular role.
We are committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, you may contact us at accommodations-recruiting@yelp.com or 415-969-8488.
Note: Yelp does not accept agency resumes. Please do not forward resumes to any recruiting alias or employee. Yelp is not responsible for any fees related to unsolicited resumes.
Notice to Washington Applicants - Washington State Fair Chance Act
#LI-Remote
#LI-ML1
Yelp
Enterprise Restaurant Success Manager, AI SaaS Sales (Remote - US)
Los Angeles, California
New 20h ago5,001-10,000 employees
Job functions:
$110k - $130k/yr
4+ yrs exp.
Remote (US)
Full Time
Job Description
Summary
- Please note that while this is a remote position, it is required that the candidate resides within 50 miles of a major airport. States included in Yelp's defined regions include:
For West: California (excluding the Bay Area), Washington, Oregon, Idaho, Montana, Wyoming, Nevada, Utah, Arizona, Colorado, New Mexico, Oklahoma, Texas, North Dakota, South Dakota, Nebraska, Kansas, Iowa, Illinois
For East: Pennsylvania, New York, Vermont, New Hampshire, Maine, Massachusetts, Connecticut, Rhode Island, New Jersey, Virginia, Delaware, Maryland, West Virginia, Kentucky, Tennessee, Mississippi, Louisiana, Arkansas, Alabama, Georgia, North Carolina, South Carolina, Florida, Indiana, Kentucky, Louisiana, Michigan, Minnesota, Missouri, Ohio, and Wisconsin
Are you passionate about helping restaurants succeed? At Yelp, our product suite reaches and engages diners, creating unforgettable guest experiences on the largest restaurant discovery platform in the world. Our mission: deliver the best possible experience to every diner, while becoming the essential partner for restaurants navigating daily challenges.
Enter Yelp Host, an AI-powered phone answering agent built just for restaurants, and Yelp Guest Manager, our reservations and waitlist platform. Together, they help restaurants answer every call 24/7 in 17 languages, capture every reservation and takeout order, and run a smoother front of house, all backed by Yelp's unparalleled restaurant data and thriving consumer platform.
Why this role
- Own the full post-sale lifecycle for some of the largest restaurant brands in the country, from signed contract to renewal and expansion
- Lead high-visibility implementations of AI technology that is already live and driving ROI at thousands of restaurant locations
- Work hands-on with operators, from the C-suite to the host stand, and see the impact of your work in every call answered and every table filled
- Collaborate with a senior GTM team that values speed, ownership, and craft
We're scaling quickly and seeking an Enterprise Restaurant Success Manager to implement, retain, and grow our largest multi-location restaurant accounts. You'll own the full client journey, from kickoff and go-live through adoption, renewal, and expansion.
We’d love to have you apply, even if you don’t feel you meet every single requirement in this posting. At Yelp, we’re looking for great people, not just those who simply check off all the boxes.
What you'll do:
- You will own the full customer lifecycle for a portfolio of multi-location restaurant groups (75+ units) using Yelp Host and Yelp Guest Manager, from contract signature through implementation, adoption, renewal, and expansion
- You will lead end-to-end implementations, including scoping, kickoff, configuration, testing, staff training, and go-live—building and managing detailed project plans with clear milestones, owners, dependencies, and timelines
- You will design and run phased rollouts, from pilot locations to full deployment, managing several implementations simultaneously while ensuring every project stays on time and on scope
- You will partner with Enterprise Account Executives for seamless sales-to-success handoffs and navigate complex client structures including corporate leadership, franchisees, general managers, IT teams, and POS integrators
- You will drive adoption at the location level, turning skeptics into champions, and utilize performance data to demonstrate measurable ROI in regular executive business reviews
- You will own renewals and grow accounts through new locations, additional brands, and cross-selling Yelp Host and Yelp Guest Manager
- You will serve as the voice of the customer, partnering with Product, Engineering, Support, and Sales to resolve issues and inform the product roadmap
- You will travel strategically for kickoffs, go-lives, onsite business reviews, and industry events—up to 50%
What it takes to succeed:
- You have 4-6+ years experience in enterprise customer success, account management, or implementation roles at a SaaS company, with substantial experience managing multi-location (75+ unit) or enterprise restaurant/hospitality accounts
- You have strong project management skills and a proven track record of leading complex, multi-stakeholder software implementations from kickoff to go-live; PMP or similar certification is a plus
- You are highly organized and detail-oriented, and you're comfortable using project management tools (Asana, Smartsheet, Monday.com, Jira, or similar) and Salesforce
- You have deep familiarity with the restaurant technology ecosystem; experience with POS, reservations, phone systems, or AI/voice platforms is strongly preferred
- You are technically curious, comfortable configuring software and troubleshooting integrations, and able to explain AI-powered tools to non-technical operators
- You have a track record of owning retention and expansion revenue, and you're confident presenting ROI and negotiating renewals with executive stakeholders
- You have strong collaboration skills: you thrive partnering with Sales, Product, and Engineering, not operating in a silo
- You will need access to an individual hardline high-speed internet connection in your workspace. This job cannot be performed using satellite internet or a mobile hotspot
What you'll get:
- The base salary range for this role is $110,000 - $130,000 annually
- Effective your first day: Full medical, vision, and dental coverage
- Mental health support and services via Modern Health
- 15 days PTO (accrual begins on date of hire and increases with 2+ years of tenure thereafter), 7 paid wellness days, 12 paid holidays, plus one floating holiday
- Up to 14 weeks of parental leave
- Monthly wellness subsidy
- Flexible spending account
- 401(k) retirement savings plan
- Employee stock purchase plan
- Professional development reimbursement
- Work from home reimbursement
- For more information about US benefits at Yelp, please check out this link
Closing
At Yelp, we believe that diversity is an expression of all the unique characteristics that make us human: race, age, sexual orientation, gender identity, religion, disability, and education — and those are just a few. We recognize that diverse backgrounds and perspectives strengthen our teams and our product. The foundation of our diversity efforts are closely tied to our core values, which include “Playing Well With Others” and “Authenticity.”
We’re proud to be an equal opportunity employer and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition or disability.
Actual salary offered may vary based on multiple factors, including but not limited to, an individual's location and experience.
We will consider for employment qualified candidates with arrest and conviction records, consistent with applicable law (including, for example, the San Francisco Fair Chance Ordinance for roles based in San Francisco, the Los Angeles County Fair Chance Ordinance for roles based in the unincorporated areas of Los Angeles County, and the California Fair Chance Act for roles based in California).
Where required by law, a criminal background check will not be conducted until after a conditional offer of employment is made, and any evaluation of a candidate's criminal background check will be subject to an individualized assessment that takes into account the candidate's specific criminal records and the responsibilities and requirements of the particular role.
We are committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, you may contact us at accommodations-recruiting@yelp.com or 415-969-8488.
Note: Yelp does not accept agency resumes. Please do not forward resumes to any recruiting alias or employee. Yelp is not responsible for any fees related to unsolicited resumes.
Notice to Washington Applicants - Washington State Fair Chance Act
#LI-Remote
#LI-ML1
See All 23 Remote Enterprise Customer Success Manager Jobs
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Find JobsRemote Enterprise Customer Success Manager Job Market
Who's Hiring
Top Industries Hiring
- Technology & Software
What Employers Look For
The qualifications that appear most often in remote enterprise customer success manager jobs.
- Five or more years of experience managing enterprise or strategic customer accounts
- Proven ability to drive software product adoption and reduce customer churn at scale
- Experience with customer success platforms such as Gainsight, Totango, or ChurnZero
- Strong executive-level communication and stakeholder management skills
- Proficiency building business reviews, success plans, and renewal forecasts for complex accounts
- Bachelor's degree in business, communications, or a related field
Tips for Your Remote Enterprise Customer Success Manager Job Search
Show async communication as a core skill
Remote enterprise customer success managers win accounts and renewals through written updates, recorded walkthroughs, and structured check-in cadences. Build a portfolio of async deliverables, like executive business review decks or escalation memos, that you can reference in applications and interviews.
Apply early to remote roles that fit
Migrate Mate lists remote enterprise customer success manager openings from companies hiring across the U.S. in one place, so you can find roles that match your background and apply directly without sifting through non-remote listings mixed in.
Highlight distributed team tools in your materials
Remote enterprise employers expect fluency with tools like Gainsight, Salesforce, Zoom, and Slack before day one. Name the specific platforms you have used to manage accounts, track health scores, and coordinate with cross-functional partners who are never in the same room.
Prepare remote interview proof points in advance
Remote hiring panels ask how you manage at-risk accounts, run executive business reviews, and drive renewals without face-to-face access. Prepare two or three specific examples with measurable outcomes you can walk through clearly on video, without relying on whiteboard or in-room cues.
Remote Enterprise Customer Success Manager Jobs: Frequently Asked Questions
How do I get a remote enterprise customer success manager job?
Remote enterprise customer success managers are hired most often by remote-first SaaS companies, distributed cloud platforms, and enterprise software firms that manage large client accounts without a physical office. Employers screen heavily for async communication skills, self-directed account planning, and experience managing complex stakeholders without in-person access. Candidates who can demonstrate proactive outreach habits, documented renewal or expansion outcomes, and comfort with tools like Gainsight, Salesforce, or Slack stand out clearly.
Which companies hire remote enterprise customer success managers?
Employers currently hiring remote enterprise customer success managers include OfficeSpace Software, DTiQ, and Yelp, per current remote listings on Migrate Mate as of November 2026. Remote-first SaaS platforms, distributed enterprise software companies, and cloud infrastructure firms make up the largest share of these openings, particularly in technology, cybersecurity, and HR tech.
Can you get a remote enterprise customer success manager job with no experience?
Yes, but remote enterprise customer success manager roles, especially at the enterprise level, are harder to land without experience because you must manage high-value accounts independently from day one. Entry paths include junior customer success roles at remote-first startups, internal support or account coordinator positions that build client management skills, and project work that shows measurable outcomes. Demonstrating strong written communication and comfort with CRM tools helps close the gap.
Do you need a degree for remote enterprise customer success manager jobs?
Not always. Many remote employers care more about demonstrated results, such as retention rates, expansion revenue, or executive-level relationship management, than a specific degree. That said, a bachelor's degree in business, communications, or a related field is common in job postings. Candidates without a degree who can show documented account outcomes, relevant certifications, or deep domain expertise in the employer's industry compete effectively.
Which industries hire the most remote enterprise customer success managers?
Remote enterprise customer success manager roles concentrate in Technology & Software, based on current remote listings on Migrate Mate as of November 2026. These sectors rely on distributed teams managing complex, multi-stakeholder client relationships across different time zones, making fully remote enterprise customer success work both practical and standard.
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