Remote Call Center Manager Jobs
Remote Call Center Manager jobs are open across the U.S. at remote-first firms and distributed customer-service teams in industries from financial services to healthcare and telecom. Employers hiring remote call center managers right now include Oak Street Health, part of CVS Health, AT&T, and Maximus. See the openings below and apply to the ones that match your experience.
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Showing 5 of 107+ Remote Call Center Manager jobs
Exceptional care starts with exceptional people.
For us, this is more than a job– it’s a calling. It’s waking up each day, looking for ways to make a difference with a compassionate, inclusive and talented team. Ochsner empowers you to discover your passion, reach your potential, and Pursue Your Purpose. Exceptional care starts with exceptional people and teams. Together we are leading the way.
Education
Required - Registered nurse diploma.
Preferred - Associate or bachelor' degree in nursing.
Work Experience
Required - 2 years of relevant experience.
Preferred - Pediatric and/or emergency department experience.
Telehealth nursing experience.
Certifications
Required - Current registered nurse (RN) license in state of practice.
Preferred - Certification in Telehealth Nursing.
Knowledge Skills and Abilities (KSAs)
Proficiency in using computers, software, and web-based applications.
Effective verbal and written communication skills and ability to present information clearly and professionally to varying levels of individuals throughout the patient care process.
Excellent interpersonal skills.
Good judgment skills and ability to handle difficult situations.
Excellent organizational skills and time management skills and ability to be self-directed.
Ability to work a flexible work schedule (e.g. 24/7, weekend, holiday, on call availability) and travel throughout and between facilities.
Job Duties
Triages symptom-based calls per approved protocols for patients.
Reports results through EPIC system for purposes of tracking and quality assessment.
Provides approved general health information to public caller, assessing needs for information by public callers, and provides information from approved sources.
Exhibits effective communication skills with patients, physicians and others, communicating in a professional, calm and positive manner.
Assumes responsibility for professional development and maintaining required clinical knowledge, technical skills, training, and credentials.
Adapts behavior to the specific patient population, including but not limited to respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.
Performs other related duties as required.
The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.
Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.
This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns.
The employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
Physical and Environmental Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Duties performed routinely require exposure to blood, body fluid and tissue..
The incumbent works in a patient care area; works in an area where patients enter; works directly with patients; and/or works with specimens that could contain diseases. There may be an occupational risk for exposure to all communicable diseases.
Because the incumbent works within a healthcare setting, there may be occupational risk for exposure to hazardous medications or hazardous waste within the environment through receipt, transport, storage, preparation, dispensing, administration, cleaning and/or disposal of contaminated waste. The risk level of exposure may increase depending on the essential job duties of the role.
Are you ready to make a difference? Apply Today!
Ochsner Health does not consider an individual an applicant until they have formally applied to the open position on this careers website.
Please refer to the job description to determine whether the position you are interested in is remote or on-site.Individuals who reside in and will work from the following areas are not eligible for remote work position: California, Colorado, Connecticut, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington, Virginia, Washington, D.C., and United States Minor Outlying Islands, or any location outside of the United States.
Ochsner Health endeavors to make our site accessible to all users. If you would like to contact us regarding the accessibility of our website, or if you need an accommodation to complete the application process, please contact our HR Employee Solution Center at 504-842-4748 (select option 1) or careers@ochsner.org. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.
Ochsner is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any legally protected class, including protected veterans and individuals with disabilities.
Exceptional care starts with exceptional people.
For us, this is more than a job– it’s a calling. It’s waking up each day, looking for ways to make a difference with a compassionate, inclusive and talented team. Ochsner empowers you to discover your passion, reach your potential, and Pursue Your Purpose. Exceptional care starts with exceptional people and teams. Together we are leading the way.
Education
Required - Registered nurse diploma.
Preferred - Associate or bachelor' degree in nursing.
Work Experience
Required - 2 years of relevant experience.
Preferred - Pediatric and/or emergency department experience.
Telehealth nursing experience.
Certifications
Required - Current registered nurse (RN) license in state of practice.
Preferred - Certification in Telehealth Nursing.
Knowledge Skills and Abilities (KSAs)
Proficiency in using computers, software, and web-based applications.
Effective verbal and written communication skills and ability to present information clearly and professionally to varying levels of individuals throughout the patient care process.
Excellent interpersonal skills.
Good judgment skills and ability to handle difficult situations.
Excellent organizational skills and time management skills and ability to be self-directed.
Ability to work a flexible work schedule (e.g. 24/7, weekend, holiday, on call availability) and travel throughout and between facilities.
Job Duties
Triages symptom-based calls per approved protocols for patients.
Reports results through EPIC system for purposes of tracking and quality assessment.
Provides approved general health information to public caller, assessing needs for information by public callers, and provides information from approved sources.
Exhibits effective communication skills with patients, physicians and others, communicating in a professional, calm and positive manner.
Assumes responsibility for professional development and maintaining required clinical knowledge, technical skills, training, and credentials.
Adapts behavior to the specific patient population, including but not limited to respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.
Performs other related duties as required.
The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.
Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.
This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns.
The employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
Physical and Environmental Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Duties performed routinely require exposure to blood, body fluid and tissue..
The incumbent works in a patient care area; works in an area where patients enter; works directly with patients; and/or works with specimens that could contain diseases. There may be an occupational risk for exposure to all communicable diseases.
Because the incumbent works within a healthcare setting, there may be occupational risk for exposure to hazardous medications or hazardous waste within the environment through receipt, transport, storage, preparation, dispensing, administration, cleaning and/or disposal of contaminated waste. The risk level of exposure may increase depending on the essential job duties of the role.
Are you ready to make a difference? Apply Today!
Ochsner Health does not consider an individual an applicant until they have formally applied to the open position on this careers website.
Please refer to the job description to determine whether the position you are interested in is remote or on-site.Individuals who reside in and will work from the following areas are not eligible for remote work position: California, Colorado, Connecticut, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington, Virginia, Washington, D.C., and United States Minor Outlying Islands, or any location outside of the United States.
Ochsner Health endeavors to make our site accessible to all users. If you would like to contact us regarding the accessibility of our website, or if you need an accommodation to complete the application process, please contact our HR Employee Solution Center at 504-842-4748 (select option 1) or careers@ochsner.org. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.
Ochsner is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any legally protected class, including protected veterans and individuals with disabilities.
See All 107+ Remote Call Center Manager Jobs
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Find JobsRemote Call Center Manager Job Market
Who's Hiring
- Oak Street Health, part of CVS Health51
- AT&T4
- Maximus4
- University of Utah4
- Ivy Health3
Top Industries Hiring
- Technology & Software
- Insurance
- Consulting & Professional Services
What Employers Look For
The qualifications that appear most often in remote call center manager jobs.
- 3-5 years of experience managing call center teams or operations
- Proficiency with workforce management and scheduling software
- Demonstrated ability to track and improve key performance indicators
- Experience coaching and developing frontline customer service agents
- Bachelor's degree in business, communications, or a related field
- Familiarity with CRM platforms and call routing or telephony systems
Tips for Your Remote Call Center Manager Job Search
Prove you can manage teams remotely
Add a short remote-management section to your resume that names the tools you've used, such as Five9, Genesys, or similar cloud contact-center platforms, alongside results like agent retention rates or quality-score gains your team achieved while fully distributed.
Highlight async communication on your resume
Remote call center manager roles depend on written clarity. Show you've run performance reviews, coaching logs, and shift-handoff notes in writing. Mention specific tools like Slack, Microsoft Teams, or ticketing platforms you've used to keep distributed agents aligned without synchronous check-ins.
Apply early to remote roles that fit
Migrate Mate lists remote call center manager openings from across the U.S. in one place, so you can find roles that match your experience and apply directly without sorting through location-based listings.
Prepare for metrics-focused remote interviews
Remote hiring managers for this role test whether you can run a team by the numbers. Walk into interviews ready to cite specific KPIs you owned, how you tracked them in a remote environment, and what you changed when results slipped.
Remote Call Center Manager Jobs: Frequently Asked Questions
How do I get a remote call center manager job?
Target companies that run distributed customer-service teams, such as remote-first insurers, subscription businesses, and SaaS companies with large customer bases. Remote employers screen heavily for async written communication, comfort managing metrics through dashboards, and the ability to coach agents you never see in person. Concrete proof of those skills, like documented productivity improvements or strong quality-score results from a previous team, gives your application a clear edge.
Which companies hire remote call center managers?
Employers currently hiring remote call center managers include Oak Street Health, part of CVS Health, AT&T, and Maximus, per current remote listings on Migrate Mate as of November 2026. Remote-first firms and distributed customer-service operations across healthcare, fintech, and telecom are among the most consistent hirers of this role.
Can you get a remote call center manager job with no experience?
Yes, but remote entry-level manager roles are harder to land because you're expected to operate independently from day one without an in-office support structure. Companies with high-volume remote support teams sometimes promote strong agents into team-lead or junior manager roles. Showing you've led even informal training sessions, produced written performance reports, or managed a small remote project can substitute for a formal management title.
Do you need a degree for remote call center manager jobs?
Not always. Remote employers in this role weigh demonstrated results, such as agent retention rates, CSAT scores, and handle-time improvements, more heavily than a specific degree. A history of leading teams, reducing attrition, and communicating effectively in writing typically carries more weight with distributed-team hiring managers than the credential itself.
Which industries hire the most remote call center managers?
Remote call center manager roles concentrate in Technology & Software, Insurance, and Consulting & Professional Services, based on current remote listings on Migrate Mate as of November 2026. Those sectors rely on large distributed support teams to serve customers across multiple time zones, making remote management a practical and common operating model.
See All 107+ Remote Call Center Manager Jobs
Find roles that match your experience and apply in just a few clicks.
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