Remote Field Support Representative Jobs
Remote field support representative jobs are open across the U.S. in sectors like technology, healthcare, and industrial services, where distributed teams need specialists who can support customers and field operations without being on-site. Companies hiring remotely right now include Konica Minolta Business Solutions, IDEXX Laboratories, and Rheem Manufacturing. Scan the live roles below and apply to whichever ones fit.
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Position Summary
Right Platforms LLC is looking for a IT Field Technical Support Representative to help service our local and national clients as we expand throughout the US and internationally. You will be tasked with traveling to different locations in your local area and assisting with solving IT Networking and Telecommunication issues.
About Us
Aloha, Right Platforms LLC brings reliability and integrity to IT networking, security, and telecommunications field while creating a happy work environment and helping clients protect data and decrease technology down time.
We are reliable and compassionate in our pursuit to see every team member reach their personal, professional, and financial goals through the work we do together. Our core values are the backbone of our business and guide our hiring process: We are reliable with the service we provide, focus on excellence in everything we do, integrity with ever decision, provide strong communication, and
Performance Objectives
- Identifies, investigates, and resolves users’ problems with computer software and hardware.
- Fields support calls, chat, email, and/or other communication from users with inquiries regarding, connectivity, printing, and other IT Networking issues.
- Consults with users and clients to determine steps and procedures taken to identify and resolve the problem.
- Applies knowledge of computer software, hardware, and IT Networking procedures to solve problems.
- Guides users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and equipment and/or following verbal instructions.
- Collaborates with other staff to research and resolve problems.
- Arranges service by software or hardware vendors to repair or replace defective products.
- Maintains knowledge of technology innovations and trends.
- Provide reliable and outstanding customer service when assisting clients with IT Issues
- Able to implement secure IT practices and protocols
- Installation and configuration of various IT Networking equipment and Network backbones
- Clearly and concisely document work performed, and steps taken after assisting clients with resolving their IT issues.
- Performs other related duties as assigned
Key Competencies
- Excellent verbal and written communication skills
- Excellent interpersonal and customer service skills
- Professional and pleasant telephone manner
- Ability to explain technical issues to technical and nontechnical employees and clients.
- Strong analytical and problem-solving skills.
- Proficient with Microsoft Office Suite or related software
- Proficient with or the ability to quickly learn an array of computer hardware and software.
- Ability to stay organized and self-disciplined when working alone and with a team
- Reliable and punctual attendance
Education and Experience
- Windows OS experience
- Apple IOS experience
- Knowledge of IT security practices
- 2 + years of Telecommunications experience
- 2 + years of IT Networking experience
- A+ certification or knowledge to acquire it within 3 months of hire
- Network + Certification is preferred
- Bachelors degree in Computer Science or related field preferred.
- At least three years of experience in customer technical support highly preferred.
- Experience with VOIP and Telephony is preferred
- Security + Certification is preferred
Physical Requirements:
● Ability to spend prolonged periods standing, walking, or sitting at a desk and working on a computer
● Must be able to lift to 0 to 50 pounds at times
● Perform work with required PPE; Including COVID19 PPE
● Reasonable accommodations may be made to enable individuals with disabilities to perform the essential requirements.
Benefits Section
$25 to $30 per hour based on experience
- 4 Weeks Paid Time Off (PTO) Program
- Professional Training & Development Opportunities
- Paid Holidays
- Ability to work from home
- Dental Insurance
- Health Insurance
- Fuel allowance
COMMITMENT TO DIVERSITY
As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce. Right Platforms LLC recognizes that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business. We hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation, or disability and actively foster inclusion in all forms both within our company and across interactions with clients, candidates, and partners.
If this position caught your eye, send us your resume! For best consideration, include the job title and source where you found this position in the subject line of your email to hr at rightplatforms dot com. Already a Right Platforms LLC candidate? Please connect directly with your recruiter to discuss this opportunity.
Job Types: Full-time, Part-time
Pay: $28.00 - $35.00 per hour
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Work Location: On the road
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Who's Hiring
What Employers Look For
The qualifications that appear most often in remote field support representative jobs.
- High school diploma or associate degree in a technical or related field
- One to three years of hands-on field service or technical support experience
- Proficiency with ticketing systems and field service management software
- Valid driver's license and clean driving record for travel to client sites
- Ability to lift and carry equipment weighing up to fifty pounds
- Strong troubleshooting skills for hardware, software, or mechanical systems
Tips for Your Remote Field Support Representative Job Search
Apply early to remote roles that fit
Migrate Mate lists remote field support representative openings from across the U.S. in one place, so you can find roles that match your background and apply directly. Remote postings often fill faster than on-site ones, so moving quickly matters.
Prove your async communication skills upfront
Remote field support representative employers screen for written clarity because you'll diagnose and resolve issues without face-to-face contact. Rewrite your resume bullets to show outcomes you documented, escalated in writing, or resolved through ticketing systems rather than in-person handoffs.
Get certified in the platforms remote teams use
Remote field support roles concentrate in technology and healthcare, where employers expect fluency with specific tools. Certifications in remote desktop software, CRM platforms, or hardware-specific support training signal to distributed teams that you can contribute without an onboarding runway.
Showcase your home office and self-management setup
Remote field support representative interviewers ask how you stay organized, escalate issues, and manage your own schedule without a supervisor nearby. Describe your physical workspace, the tools you use to track open cases, and how you prioritize when multiple issues surface at the same time.
Remote Field Support Representative Jobs: Frequently Asked Questions
How do I get a remote field support representative job?
Target remote-first technology companies, SaaS platforms, and medical device or industrial equipment firms that run distributed support teams. Remote employers screen heavily for self-direction, clear written communication, and the ability to troubleshoot without in-person backup. Demonstrating experience with remote collaboration tools, ticketing systems, and async documentation gives candidates a real edge over applicants with field experience alone.
Which companies hire remote field support representatives?
Remote field support representative roles are posted by Konica Minolta Business Solutions, IDEXX Laboratories, and Rheem Manufacturing and others right now, based on current remote listings on Migrate Mate as of November 2026. These tend to be remote-first technology firms, distributed healthcare services companies, and industrial or software businesses with customer bases that need support across multiple regions.
Can you get a remote field support representative job with no experience?
Yes, but remote entry roles are harder to land because employers expect you to work independently from day one with minimal oversight. Remote-first SaaS companies and tech hardware firms are the most likely to hire entry-level candidates. Showing completed certifications, a home lab setup, documented personal projects, or strong written communication samples can open doors that formal experience would otherwise fill.
Do you need a degree for remote field support representative jobs?
Not always. Remote employers in this role weigh hands-on technical skills, relevant certifications, and a demonstrated ability to resolve issues independently more heavily than a formal degree. Certifications in IT support, networking, or specific hardware platforms often carry more weight than a general degree, particularly at remote-first technology and industrial services companies.
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