Remote Customer Support Supervisor Jobs
Remote customer support supervisor jobs are open across the U.S. in sectors like SaaS, fintech, e-commerce, and healthcare, at remote-first companies and distributed teams that run customer operations entirely online. Employers hiring remotely right now include Satori Mortgage, DrHouse, and Jackson Hewitt. See the openings below and apply to the ones that match your experience.
Find JobsOverview
Open roles1,010+
Top employerSatori Mortgage
Top industryTechnology
Top credentialBachelor's degree
Companies hiring100+
Showing 5 of 1,010+ Remote Customer Support Supervisor jobs
VIP Support IT Manager
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New 13h ago
L'Oréal
VIP Support IT Manager
New York, New York
New 13h ago
VFD Technical Support Specialist
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New 13h ago
ABB
VFD Technical Support Specialist
Newark, Delaware
New 13h ago
Director-IT Operations Support System (OSS) and Center of Excellence (COE)
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New 13h ago
TDS
Director-IT Operations Support System (OSS) and Center of Excellence (COE)
Madison, Wisconsin
New 13h ago
Director-IT Operations Support System (OSS) and Center of Excellence (COE)
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New 13h ago
TDS Telecom
Director-IT Operations Support System (OSS) and Center of Excellence (COE)
Madison, Wisconsin
New 13h ago
Senior Project Specialist, NAEP Technical Support (Part-Time)
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New 13h ago
American Institutes for Research
Senior Project Specialist, NAEP Technical Support (Part-Time)
Remote
New 13h ago
New 13h ago
VIP Support IT Manager
L'Oréal·New York, New York
Job functions:
$98k - $140k/yr
Remote (US)
10,000+ employees
Job Description
Job Title VIP IT Support Manager
Division: Americas Infrastructure Group
Location: New York, NY
Reports To: US IT Client Services/End-User Support Lead
Who We Are:
For more than a century, L’Oréal has devoted its energy, innovation, and scientific excellence solely to one business: Beauty. Our goal is to offer each and every person around the world the best of beauty in terms of quality, efficacy, safety, sincerity and responsibility to satisfy all beauty needs and desires in their infinite diversity.
At L'Oréal, our IT teams design and build solutions to ensure high performance for all our business sectors by imagining new ways of doing things, from designing websites to building algorithms and predicting new trends. They can be found leading teams towards a more connected and digitalized future in IT retail, e-commerce, CRM, data, AI, cybersecurity, Cloud and E-Marketing. You never stop learning at L'Oréal IT because things change at the speed of light! Come join our dynamic team!
What You Will Learn:
We are seeking a high-touch, customer-centric VIP IT Support Manager to provide white-glove technical assistance to executive leadership and key stakeholders. In this role, you will act as the dedicated, single point of contact for all technology needs, ensuring seamless operations, rapid response times, and an exceptional user experience for our senior leadership team. This role is primarily based in NY, but will require travel to other locations as needed. It is a bilingual role, French required.
Key Responsibilities
Required Qualifications:
Additional Benefits Information As Follows:
Salary Range: $98,400 - $140,200 (The actual compensation will depend on a variety of job-related factors which may include geographic location, work experience, education, and skill level)
We are an Equal Opportunity Employer and take pride in a diverse environment. We would love to find out more about you as a candidate and do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.
If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting [1] USApplicationAccommodation@support.lorealusa.com. If you need assistance to accommodate a disability, you may request an accommodation at any time.
Our Safe Together Plan: Your safety is our highest priority. We will proceed with caution and adhere to enhanced protection standards to ensure our sites are safe for all employees. We must all operate with the shared responsibility for each other’s health & safety in mind.
References
Visible links
1. mailto: USApplicationAccommodation@support.lorealusa.com
Division: Americas Infrastructure Group
Location: New York, NY
Reports To: US IT Client Services/End-User Support Lead
Who We Are:
For more than a century, L’Oréal has devoted its energy, innovation, and scientific excellence solely to one business: Beauty. Our goal is to offer each and every person around the world the best of beauty in terms of quality, efficacy, safety, sincerity and responsibility to satisfy all beauty needs and desires in their infinite diversity.
At L'Oréal, our IT teams design and build solutions to ensure high performance for all our business sectors by imagining new ways of doing things, from designing websites to building algorithms and predicting new trends. They can be found leading teams towards a more connected and digitalized future in IT retail, e-commerce, CRM, data, AI, cybersecurity, Cloud and E-Marketing. You never stop learning at L'Oréal IT because things change at the speed of light! Come join our dynamic team!
What You Will Learn:
We are seeking a high-touch, customer-centric VIP IT Support Manager to provide white-glove technical assistance to executive leadership and key stakeholders. In this role, you will act as the dedicated, single point of contact for all technology needs, ensuring seamless operations, rapid response times, and an exceptional user experience for our senior leadership team. This role is primarily based in NY, but will require travel to other locations as needed. It is a bilingual role, French required.
Key Responsibilities
- White-Glove Technical Support:
- Provide personalized, priority technical support (onsite and remote) for executive leadership, board members, and high-profile stakeholders.
- Troubleshoot and resolve complex hardware, software, mobile device, and network connectivity issues with minimal disruption to executive workflows.
- Central point of escalation internally among CS team for VIP Support issues.
- Proactive Device & Systems Management:
- Manage the lifecycle, provisioning, configuration, and secure deployment of executive laptops, tablets, smartphones, and peripherals.
- Perform routine proactive checks on executive office setups, travel tech kits, and primary workspaces to prevent technical issues before they occur.
- Executive Collaboration & Event Tech Support:
- Partner closely with the AV/Event team to ensure flawless execution of meetings, executive broadcasts, and high-visibility hybrid sessions.
- Provide dedicated "at-the-elbow" support for high-stakes presentations and key client-facing meetings.
- Coordination & Escalation Management:
- Serve as the primary liaison between executive users and specialized IT teams (Cybersecurity, Infrastructure, Application teams) to expedite complex requests and incidents.
- Maintain strict confidentiality, discretion, and data security standards when handling sensitive executive assets and information.
- Documentation & Continuous Improvement:
- Maintain comprehensive documentation of executive environment configurations, preferences, and standard operating procedures.
- Track support trends and feedback to continuously improve the executive support framework and service delivery.
Required Qualifications:
- Education & Experience:
- Minimum 4-6 years of enterprise IT support experience, with at least 2-3 years specifically dedicated to VIP, executive, or high-touch white-glove support.
- Technical Skills:
- Expert knowledge of macOS, Windows, iOS, and Android operating systems in an enterprise environment.
- Strong proficiency with enterprise productivity and collaboration tools (Microsoft 365, Teams, cloud storage solutions).
- Solid understanding of mobile device management (MDM), VPNs, secure Wi-Fi, and endpoint security practices.
- Soft Skills & Competencies:
- French language required, other languages preferred
- Exceptional interpersonal, communication, and diplomatic skills tailored to interacting with C-suite executives.
- High emotional intelligence (EQ), patience, and the ability to remain calm and decisive under pressure.
- Unwavering commitment to discretion, confidentiality, and professional ethics.
- Flexibility to provide on-call or after-hours support for urgent executive needs or global travel contingencies.
Additional Benefits Information As Follows:
Salary Range: $98,400 - $140,200 (The actual compensation will depend on a variety of job-related factors which may include geographic location, work experience, education, and skill level)
- Competitive Benefit Package (Medical, Dental, Vision, 401K, Pension Plan)
- Hybrid Work Policy (3 Days in Office, 2 Days Work from Home); Being present in the office three days a week is considered an essential function of all office-based roles for eligible full-time employees.
- Flexible Time Off (Paid Company Holidays, Paid Vacation, Vacation Buy Program, Volunteer Time, Summer Fridays & More!)
- Access to Company Perks (VIP Access to L’Oréal’s Internal Shop for Discounted Products, Monthly Mobile Allowance)
- Learning & Development Opportunities (Unlimited Access to E-learnings, Lunch & Learn Sessions, Mentorship Programs, & More!)
- Employee Resource Groups (Think Tanks and Innovation Squads)
- Access to Mental Health & Wellness Programs
We are an Equal Opportunity Employer and take pride in a diverse environment. We would love to find out more about you as a candidate and do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.
If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting [1] USApplicationAccommodation@support.lorealusa.com. If you need assistance to accommodate a disability, you may request an accommodation at any time.
Our Safe Together Plan: Your safety is our highest priority. We will proceed with caution and adhere to enhanced protection standards to ensure our sites are safe for all employees. We must all operate with the shared responsibility for each other’s health & safety in mind.
References
Visible links
1. mailto: USApplicationAccommodation@support.lorealusa.com
L'Oréal
VIP Support IT Manager
New York, New York
New 13h ago10,000+ employees
Job functions:
$98k - $140k/yr
Remote (US)
Job Description
Job Title VIP IT Support Manager
Division: Americas Infrastructure Group
Location: New York, NY
Reports To: US IT Client Services/End-User Support Lead
Who We Are:
For more than a century, L’Oréal has devoted its energy, innovation, and scientific excellence solely to one business: Beauty. Our goal is to offer each and every person around the world the best of beauty in terms of quality, efficacy, safety, sincerity and responsibility to satisfy all beauty needs and desires in their infinite diversity.
At L'Oréal, our IT teams design and build solutions to ensure high performance for all our business sectors by imagining new ways of doing things, from designing websites to building algorithms and predicting new trends. They can be found leading teams towards a more connected and digitalized future in IT retail, e-commerce, CRM, data, AI, cybersecurity, Cloud and E-Marketing. You never stop learning at L'Oréal IT because things change at the speed of light! Come join our dynamic team!
What You Will Learn:
We are seeking a high-touch, customer-centric VIP IT Support Manager to provide white-glove technical assistance to executive leadership and key stakeholders. In this role, you will act as the dedicated, single point of contact for all technology needs, ensuring seamless operations, rapid response times, and an exceptional user experience for our senior leadership team. This role is primarily based in NY, but will require travel to other locations as needed. It is a bilingual role, French required.
Key Responsibilities
Required Qualifications:
Additional Benefits Information As Follows:
Salary Range: $98,400 - $140,200 (The actual compensation will depend on a variety of job-related factors which may include geographic location, work experience, education, and skill level)
We are an Equal Opportunity Employer and take pride in a diverse environment. We would love to find out more about you as a candidate and do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.
If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting [1] USApplicationAccommodation@support.lorealusa.com. If you need assistance to accommodate a disability, you may request an accommodation at any time.
Our Safe Together Plan: Your safety is our highest priority. We will proceed with caution and adhere to enhanced protection standards to ensure our sites are safe for all employees. We must all operate with the shared responsibility for each other’s health & safety in mind.
References
Visible links
1. mailto: USApplicationAccommodation@support.lorealusa.com
Division: Americas Infrastructure Group
Location: New York, NY
Reports To: US IT Client Services/End-User Support Lead
Who We Are:
For more than a century, L’Oréal has devoted its energy, innovation, and scientific excellence solely to one business: Beauty. Our goal is to offer each and every person around the world the best of beauty in terms of quality, efficacy, safety, sincerity and responsibility to satisfy all beauty needs and desires in their infinite diversity.
At L'Oréal, our IT teams design and build solutions to ensure high performance for all our business sectors by imagining new ways of doing things, from designing websites to building algorithms and predicting new trends. They can be found leading teams towards a more connected and digitalized future in IT retail, e-commerce, CRM, data, AI, cybersecurity, Cloud and E-Marketing. You never stop learning at L'Oréal IT because things change at the speed of light! Come join our dynamic team!
What You Will Learn:
We are seeking a high-touch, customer-centric VIP IT Support Manager to provide white-glove technical assistance to executive leadership and key stakeholders. In this role, you will act as the dedicated, single point of contact for all technology needs, ensuring seamless operations, rapid response times, and an exceptional user experience for our senior leadership team. This role is primarily based in NY, but will require travel to other locations as needed. It is a bilingual role, French required.
Key Responsibilities
- White-Glove Technical Support:
- Provide personalized, priority technical support (onsite and remote) for executive leadership, board members, and high-profile stakeholders.
- Troubleshoot and resolve complex hardware, software, mobile device, and network connectivity issues with minimal disruption to executive workflows.
- Central point of escalation internally among CS team for VIP Support issues.
- Proactive Device & Systems Management:
- Manage the lifecycle, provisioning, configuration, and secure deployment of executive laptops, tablets, smartphones, and peripherals.
- Perform routine proactive checks on executive office setups, travel tech kits, and primary workspaces to prevent technical issues before they occur.
- Executive Collaboration & Event Tech Support:
- Partner closely with the AV/Event team to ensure flawless execution of meetings, executive broadcasts, and high-visibility hybrid sessions.
- Provide dedicated "at-the-elbow" support for high-stakes presentations and key client-facing meetings.
- Coordination & Escalation Management:
- Serve as the primary liaison between executive users and specialized IT teams (Cybersecurity, Infrastructure, Application teams) to expedite complex requests and incidents.
- Maintain strict confidentiality, discretion, and data security standards when handling sensitive executive assets and information.
- Documentation & Continuous Improvement:
- Maintain comprehensive documentation of executive environment configurations, preferences, and standard operating procedures.
- Track support trends and feedback to continuously improve the executive support framework and service delivery.
Required Qualifications:
- Education & Experience:
- Minimum 4-6 years of enterprise IT support experience, with at least 2-3 years specifically dedicated to VIP, executive, or high-touch white-glove support.
- Technical Skills:
- Expert knowledge of macOS, Windows, iOS, and Android operating systems in an enterprise environment.
- Strong proficiency with enterprise productivity and collaboration tools (Microsoft 365, Teams, cloud storage solutions).
- Solid understanding of mobile device management (MDM), VPNs, secure Wi-Fi, and endpoint security practices.
- Soft Skills & Competencies:
- French language required, other languages preferred
- Exceptional interpersonal, communication, and diplomatic skills tailored to interacting with C-suite executives.
- High emotional intelligence (EQ), patience, and the ability to remain calm and decisive under pressure.
- Unwavering commitment to discretion, confidentiality, and professional ethics.
- Flexibility to provide on-call or after-hours support for urgent executive needs or global travel contingencies.
Additional Benefits Information As Follows:
Salary Range: $98,400 - $140,200 (The actual compensation will depend on a variety of job-related factors which may include geographic location, work experience, education, and skill level)
- Competitive Benefit Package (Medical, Dental, Vision, 401K, Pension Plan)
- Hybrid Work Policy (3 Days in Office, 2 Days Work from Home); Being present in the office three days a week is considered an essential function of all office-based roles for eligible full-time employees.
- Flexible Time Off (Paid Company Holidays, Paid Vacation, Vacation Buy Program, Volunteer Time, Summer Fridays & More!)
- Access to Company Perks (VIP Access to L’Oréal’s Internal Shop for Discounted Products, Monthly Mobile Allowance)
- Learning & Development Opportunities (Unlimited Access to E-learnings, Lunch & Learn Sessions, Mentorship Programs, & More!)
- Employee Resource Groups (Think Tanks and Innovation Squads)
- Access to Mental Health & Wellness Programs
We are an Equal Opportunity Employer and take pride in a diverse environment. We would love to find out more about you as a candidate and do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.
If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting [1] USApplicationAccommodation@support.lorealusa.com. If you need assistance to accommodate a disability, you may request an accommodation at any time.
Our Safe Together Plan: Your safety is our highest priority. We will proceed with caution and adhere to enhanced protection standards to ensure our sites are safe for all employees. We must all operate with the shared responsibility for each other’s health & safety in mind.
References
Visible links
1. mailto: USApplicationAccommodation@support.lorealusa.com
See All 1,010+ Remote Customer Support Supervisor Jobs
Find roles that match your experience and apply in just a few clicks.
Find JobsRemote Customer Support Supervisor Job Market
Who's Hiring
- Satori Mortgage95S
- DrHouse15D
- Jackson Hewitt14
- Fidelity Investments14
- Thermo Fisher Scientific8
Top Industries Hiring
- Technology & Software48
- Consulting & Professional Services11
- Science & Research9
- Healthcare & Medical Services8
- Manufacturing6
What Employers Look For
The qualifications that appear most often in remote customer support supervisor jobs.
- 2 or more years supervising a customer service or support team
- Experience with CRM and ticketing platforms such as Salesforce Service Cloud or Zendesk
- Demonstrated ability to coach agents and conduct performance reviews
- Familiarity with workforce management tools for scheduling and forecasting
- Strong conflict resolution skills for handling customer escalations
- Associate or bachelor's degree in business, communications, or a related field
Tips for Your Remote Customer Support Supervisor Job Search
Apply early to remote roles that fit
Migrate Mate lists remote customer support supervisor openings from across the U.S. in one place, so you can find roles that match your background and apply directly without sorting through listings that aren't actually remote.
Show async communication skills upfront
Remote customer support supervisor roles run on written communication. Rewrite your resume bullets to surface how you coached agents, resolved escalations, or delivered feedback in writing, not just in person. Hiring managers for remote roles read for this explicitly.
Demonstrate remote tooling fluency in your application
Name the platforms you've used to manage distributed teams: Zendesk, Intercom, Salesforce Service Cloud, Slack, or similar. Remote employers screen for this early because onboarding time for tooling is a real cost on distributed teams.
Prepare metrics that prove remote team performance
Remote interviews for supervisor roles focus heavily on outcomes: CSAT scores, first-contact resolution rates, agent retention, and handle-time improvements. Have two or three specific numbers ready that show what your team achieved under your direction.
Remote Customer Support Supervisor Jobs: Frequently Asked Questions
How do I get a remote customer support supervisor job?
Start by targeting remote-first companies and distributed teams in SaaS, e-commerce, and fintech, where remote customer support operations are the norm rather than the exception. Remote employers screen for async communication skills, the ability to coach and performance-manage agents without in-person oversight, and comfort with tools like Zendesk, Intercom, and Slack. A history of measurable improvements to CSAT or resolution times gives you a clear edge.
Which companies hire remote customer support supervisors?
Companies hiring remote customer support supervisors right now include Satori Mortgage, DrHouse, and Jackson Hewitt, based on current remote listings on Migrate Mate as of November 2026. Most are remote-first firms or companies with distributed support teams across software, fintech, and e-commerce that run their entire customer operations infrastructure online.
Can you get a remote customer support supervisor job with no experience?
Yes, but it's harder remotely because employers expect you to manage and develop agents with minimal hand-holding from day one. Your best path is to move into a remote senior agent or team lead role first, build familiarity with the tools distributed support teams use, and document any informal coaching or queue management you've handled. Remote-first startups in e-commerce and SaaS are more open to promoting internally than larger enterprise teams.
Do you need a degree for remote customer support supervisor jobs?
Not always. Remote employers in this role weigh demonstrated leadership ability, proficiency with support platforms like Zendesk or Salesforce Service Cloud, and a record of improving team performance over formal credentials. A degree can help at larger enterprise employers, but most remote-first companies prioritize what you can show over what you studied.
Which industries hire the most remote customer support supervisors?
Most remote customer support supervisor openings sit in Technology & Software, Consulting & Professional Services, and Science & Research, per current remote listings on Migrate Mate as of November 2026. These sectors rely on distributed support teams that operate across time zones and can't depend on physical management, making the remote supervisor role a structural necessity rather than an exception.
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