Remote Product Support Technician Jobs
Remote product support technician jobs are open across the U.S. at remote-first firms and distributed teams in sectors like software, hardware, and SaaS. Employers actively hiring right now include Grainger, Pride Mobility, and Advantech. Scan the live roles below and apply to whichever ones fit.
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Showing 5 of 35+ Remote Product Support Technician jobs
Who We Are
ServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.What We Do
Working with business departments, investigate complicated loan level issues that require resolution. Document outcome and drive process improvement through controls, workflows and system enhancements. Additionally, as issues are investigated, assess and document business processes, servicing system configurations present and needed, training procedures, standard operating procedures, etc. Act as a member of a ‘swat team’ to jump in and help resolve loan level escalations. Function as a liaison/strategic partner between our Valon Operating System partners and our business and client relations team to resolve issues and identify gaps in understanding or systems to efficiently and accurately function. When new processes are identified, may drive testing, implementation or hand off to business team for implementation.. Seasoned servicing professional analyst managing a wide range of complex and diverse requests. Deep expertise in more than one area of loan servicing. Develops creative solutions and drives change.HOW YOU’LL CONTRIBUTE
o Front line research and resolution of highly escalated and complex loan related issues on the Valon Operating System.
o Tracks Items to completion.
o Conducts business process evaluations, interviewing internal and external customers, to gain knowledge of business requirements.
o Identifies problems, defines business process requirements, researches alternatives, assists in developing solutions, tests to confirm, and implements solutions over a complete business process.
o Considers the business implications of work flow and processes to the current business environment.
o Create reports; research, analyze, and integrate data to identify and track trends. Adjust project/process direction. Report vital information to management/business partner.
o Other duties as assigned
WHAT YOU’LL BRING
Required Education, Experience, Certification/Licensure
o Typically requires BS degree or equivalent combination of education and experience
o Typically 4- 8 years of directly related loan servicing experience
KNOWLEDGE, SKILLS, AND ABILITIES (KSAs)
o Excellent organizational skills and efficient at managing multiple priorities
o Strong written and oral communication skills in order to define business and technical parameters and lead team to meet business requirements
o Analytical skills
o Ability to dig in and understand how new technology functions.
o Has deep knowledge of multiple areas of loan servicing.
o Business acumen
o Experience with Valon Operating System preferred
Pay Range: $77,300.00 - $103,000.00 AnnuallyThis hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.
What We Offer
By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.
Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.Who We Are
ServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.What We Do
Working with business departments, investigate complicated loan level issues that require resolution. Document outcome and drive process improvement through controls, workflows and system enhancements. Additionally, as issues are investigated, assess and document business processes, servicing system configurations present and needed, training procedures, standard operating procedures, etc. Act as a member of a ‘swat team’ to jump in and help resolve loan level escalations. Function as a liaison/strategic partner between our Valon Operating System partners and our business and client relations team to resolve issues and identify gaps in understanding or systems to efficiently and accurately function. When new processes are identified, may drive testing, implementation or hand off to business team for implementation.. Seasoned servicing professional analyst managing a wide range of complex and diverse requests. Deep expertise in more than one area of loan servicing. Develops creative solutions and drives change.HOW YOU’LL CONTRIBUTE
o Front line research and resolution of highly escalated and complex loan related issues on the Valon Operating System.
o Tracks Items to completion.
o Conducts business process evaluations, interviewing internal and external customers, to gain knowledge of business requirements.
o Identifies problems, defines business process requirements, researches alternatives, assists in developing solutions, tests to confirm, and implements solutions over a complete business process.
o Considers the business implications of work flow and processes to the current business environment.
o Create reports; research, analyze, and integrate data to identify and track trends. Adjust project/process direction. Report vital information to management/business partner.
o Other duties as assigned
WHAT YOU’LL BRING
Required Education, Experience, Certification/Licensure
o Typically requires BS degree or equivalent combination of education and experience
o Typically 4- 8 years of directly related loan servicing experience
KNOWLEDGE, SKILLS, AND ABILITIES (KSAs)
o Excellent organizational skills and efficient at managing multiple priorities
o Strong written and oral communication skills in order to define business and technical parameters and lead team to meet business requirements
o Analytical skills
o Ability to dig in and understand how new technology functions.
o Has deep knowledge of multiple areas of loan servicing.
o Business acumen
o Experience with Valon Operating System preferred
Pay Range: $77,300.00 - $103,000.00 AnnuallyThis hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.
What We Offer
By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.
Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.See All 35 Remote Product Support Technician Jobs
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Find JobsRemote Product Support Technician Job Market
Who's Hiring
Top Industries Hiring
- Technology & Software
- Manufacturing
- Medical Devices
- Healthcare & Medical Services
What Employers Look For
The qualifications that appear most often in remote product support technician jobs.
- Proficiency with ticketing and help desk platforms such as Zendesk or ServiceNow
- Experience diagnosing hardware, software, or network issues in a support environment
- CompTIA A+ certification or equivalent vendor credential
- Strong written and verbal communication skills for customer-facing interactions
- Associate degree or bachelor's degree in information technology or a related field
- Ability to document troubleshooting steps and resolutions in a knowledge base
Tips for Your Remote Product Support Technician Job Search
Apply early to remote roles that fit
Migrate Mate lists remote product support technician openings from across the U.S. in one place. Search roles by skill or sector, find the ones that match your background, and apply directly before postings fill.
Show async troubleshooting in your resume
Remote product support technician roles depend on written ticket resolution, not verbal handoffs. Highlight experience with Zendesk, Freshdesk, or similar platforms, and note specific issue types you resolved without escalation to show you can close problems independently.
Prepare for remote technical screens
Many remote hiring teams use asynchronous video or written scenario questions before a live call. Practice explaining a troubleshooting process step by step in writing, since clarity and structure in that format signals you can communicate effectively with distributed teammates and customers.
Build a home lab to demonstrate hands-on skills
Remote employers can't observe you working, so a documented home lab, a GitHub repo of configuration scripts, or a short write-up of a problem you diagnosed and fixed gives hiring managers concrete evidence of your technical ability before the interview.
Remote Product Support Technician Jobs: Frequently Asked Questions
How do I get a remote product support technician job?
Target remote-first software companies and distributed SaaS teams, which hire product support technicians more consistently than traditional on-site employers. Remote hiring managers screen heavily for written communication, since most of your customer and team interaction happens over email, chat, and ticketing systems. Showing fluency in tools like Zendesk, Jira, or Confluence, and demonstrating that you can troubleshoot independently without walking down the hall, gives you a real edge.
Which companies hire remote product support technicians?
Employers currently hiring remote product support technicians include Grainger, Pride Mobility, and Advantech, per current remote listings on Migrate Mate as of November 2026. These tend to be remote-first software companies, distributed SaaS platforms, and hardware firms with global customer bases that need support coverage across time zones.
Can you get a remote product support technician job with no experience?
Yes, but remote entry-level roles are harder to land because employers expect you to troubleshoot and escalate issues without direct supervision from day one. Smaller SaaS startups and remote-first software companies are most likely to hire entry-level. A home lab project, a completed product support certification, or documented volunteer tech help can substitute for formal experience and show you can work independently.
Do you need a degree for remote product support technician jobs?
Not always. Remote employers in software and SaaS care far more about hands-on troubleshooting ability, familiarity with ticketing and CRM systems, and clear written communication than a specific degree. CompTIA A+, ITIL foundations, or product-specific certifications often carry more weight than a diploma when you're applying to distributed teams screening for practical skills.
Which industries hire the most remote product support technicians?
The sectors hiring the most remote product support technicians are Technology & Software, Manufacturing, and Medical Devices, based on current remote listings on Migrate Mate as of November 2026. These industries rely on distributed support teams to cover customers and internal users across multiple time zones without maintaining physical offices.
See All 35 Remote Product Support Technician Jobs
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