Remote Customer Experience Team Lead Jobs
Remote customer experience team lead jobs are in active demand across the U.S., with remote-first firms and distributed teams hiring across SaaS, e-commerce, fintech, and subscription services. Employers hiring remote customer experience team leads right now include Huntington Bank, LawnStarter, and EVERSANA. Scan the live roles below and apply to whichever ones fit.
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Showing 5 of 515+ Remote Customer Experience Team Lead jobs
Our Clinical Solutions team members act with a drug development mindset, applying their years of experience and deep expertise to truly understand customer needs and represent those in the solutions we shape.
Whether you join us in a Functional Service Provider partnership or a Full-Service environment, you’ll collaborate with passionate problem solvers, innovating as a team to help our customers achieve their goals. We are agile and driven to deliver – for one another, our customers, and, most importantly, for those in need.
Discover what your 25,000 future colleagues already know:
Why Syneos Health
- We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program.
- We are committed to building an inclusive culture – where you can authentically be yourself. Central to this is our purpose – Driven to Deliver – which captures the passion of our colleagues to show up each day and shape solutions that have the ability to dramatically impact someone’s life.
- We are continuously building the company we all want to work for and our customers want to work with. Why? Because we know that when we bring together smart colleagues from across the world, we can shape the future of healthcare, driving impact for customers and defining the pace of patient progress.
Job Responsibilities
Working under the limited guidance and mentorship of a Manager, MCAM or above (Line Manager) or designee:
- Serve as a functional lead as a representative for the MCAM team on small to large-sized projects or programs with clinical trial committees.
- May serve as a Project Lead in MCAM stand-alone projects.
- Interact and collaborate with other functional groups, service providers, investigative sites, and customers.
- Attend Trusted Process or customer meetings to discuss strategy for trial committee requirements.
- Attend internal and customer meetings as an MCAM representative, to address MCAM-related agenda topics, and provide status reports.
- Manage MCAM scoped services ensuring objectives are met, in good quality, on time and within budget including the following activities:
- Develop and maintain the project-specific Committee Charter and Event/Endpoint Adjudication Plan in accordance with Standard Operating Procedures (SOPs) and Work Instructions (WIs).
- Develop specifications required for setup of the committee’s collaborative workspace and/or electronic adjudication platform and outcome forms.
- Manage and attend meetings with service providers. Setup purchase orders for service providers supporting MCAM services.
- Manage requests for additional data from adjudicators.
- Liaise with Clinical Data Sciences, Medical and Safety teams to identify any potential unreported clinical endpoints or events requiring adjudication.
- Write event/endpoint narratives for inclusion in adjudication package or distribution to other committee members.
- Develop timelines for committee meetings and liaise across functional areas to ensure deliverables are met.
- Provide regular and timely status updates to internal and customer project teams regarding MCAM scoped services, including risks to delivery such as timeline delays and serve as a central point of contact for MCAM-related project issues and solicit support from Line Manager or MCAM Subject Matter Expert(s), as needed.
- Contribute to relevant functional project plans to ensure alignment with the Committee Charter and Event/Endpoint Adjudication Plan.
- Ensure MCAM project documentation is maintained on an ongoing basis and ensure required documentation is filed completely and accurately in the Trial Master File (TMF).
- Responsible for management of MCAM scope, including identification of MCAM out of scope activities and overburn, revenue recognition (if delegated this task by project lead)
- Participate in customer, internal or agency audits and inspections, as required.
- Oversee the work performed by MCAM members assigned to the same project. Train and mentor Committee Specialists.
At Syneos Health, we believe in providing an environment and culture in which Our People can thrive, develop and advance. We reward and recognize our people by providing valuable benefits and a quality-of-life balance. The benefits for this position may include a company car or car allowance, Health benefits to include Medical, Dental and Vision, Company match 401k, Eligibility to earn commissions/bonus based on company and individual performance, and flexible paid time off (PTO) and sick time. Because certain states and municipalities have regulated paid sick time requirements, eligibility for paid sick time may vary depending on where you work. Syneos complies with all applicable federal, state, and municipal paid sick time requirements.
Salary Range:
$70,100.00 - $145,000.00The base salary range represents the anticipated low and high of the Syneos Health range for this position. Actual salary will vary based on various factors such as the candidate’s qualifications, skills, competencies, and proficiency for the role.
Get to know Syneos Health
Over the past 5 years, we have worked with 94% of all Novel FDA Approved Drugs, 95% of EMA Authorized Products and over 200 Studies across 73,000 Sites and 675,000+ Trial patients.
No matter what your role is, you’ll take the initiative and challenge the status quo with us in a highly competitive and ever-changing environment. Learn more about Syneos Health.
http://www.syneoshealth.com
Additional Information
Tasks, duties, and responsibilities as listed in this job description are not exhaustive. The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description. The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above. Further, nothing contained herein should be construed to create an employment contract. Occasionally, required skills/experiences for jobs are expressed in brief terms. Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees. The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job.
Our Clinical Solutions team members act with a drug development mindset, applying their years of experience and deep expertise to truly understand customer needs and represent those in the solutions we shape.
Whether you join us in a Functional Service Provider partnership or a Full-Service environment, you’ll collaborate with passionate problem solvers, innovating as a team to help our customers achieve their goals. We are agile and driven to deliver – for one another, our customers, and, most importantly, for those in need.
Discover what your 25,000 future colleagues already know:
Why Syneos Health
- We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program.
- We are committed to building an inclusive culture – where you can authentically be yourself. Central to this is our purpose – Driven to Deliver – which captures the passion of our colleagues to show up each day and shape solutions that have the ability to dramatically impact someone’s life.
- We are continuously building the company we all want to work for and our customers want to work with. Why? Because we know that when we bring together smart colleagues from across the world, we can shape the future of healthcare, driving impact for customers and defining the pace of patient progress.
Job Responsibilities
Working under the limited guidance and mentorship of a Manager, MCAM or above (Line Manager) or designee:
- Serve as a functional lead as a representative for the MCAM team on small to large-sized projects or programs with clinical trial committees.
- May serve as a Project Lead in MCAM stand-alone projects.
- Interact and collaborate with other functional groups, service providers, investigative sites, and customers.
- Attend Trusted Process or customer meetings to discuss strategy for trial committee requirements.
- Attend internal and customer meetings as an MCAM representative, to address MCAM-related agenda topics, and provide status reports.
- Manage MCAM scoped services ensuring objectives are met, in good quality, on time and within budget including the following activities:
- Develop and maintain the project-specific Committee Charter and Event/Endpoint Adjudication Plan in accordance with Standard Operating Procedures (SOPs) and Work Instructions (WIs).
- Develop specifications required for setup of the committee’s collaborative workspace and/or electronic adjudication platform and outcome forms.
- Manage and attend meetings with service providers. Setup purchase orders for service providers supporting MCAM services.
- Manage requests for additional data from adjudicators.
- Liaise with Clinical Data Sciences, Medical and Safety teams to identify any potential unreported clinical endpoints or events requiring adjudication.
- Write event/endpoint narratives for inclusion in adjudication package or distribution to other committee members.
- Develop timelines for committee meetings and liaise across functional areas to ensure deliverables are met.
- Provide regular and timely status updates to internal and customer project teams regarding MCAM scoped services, including risks to delivery such as timeline delays and serve as a central point of contact for MCAM-related project issues and solicit support from Line Manager or MCAM Subject Matter Expert(s), as needed.
- Contribute to relevant functional project plans to ensure alignment with the Committee Charter and Event/Endpoint Adjudication Plan.
- Ensure MCAM project documentation is maintained on an ongoing basis and ensure required documentation is filed completely and accurately in the Trial Master File (TMF).
- Responsible for management of MCAM scope, including identification of MCAM out of scope activities and overburn, revenue recognition (if delegated this task by project lead)
- Participate in customer, internal or agency audits and inspections, as required.
- Oversee the work performed by MCAM members assigned to the same project. Train and mentor Committee Specialists.
At Syneos Health, we believe in providing an environment and culture in which Our People can thrive, develop and advance. We reward and recognize our people by providing valuable benefits and a quality-of-life balance. The benefits for this position may include a company car or car allowance, Health benefits to include Medical, Dental and Vision, Company match 401k, Eligibility to earn commissions/bonus based on company and individual performance, and flexible paid time off (PTO) and sick time. Because certain states and municipalities have regulated paid sick time requirements, eligibility for paid sick time may vary depending on where you work. Syneos complies with all applicable federal, state, and municipal paid sick time requirements.
Salary Range:
$70,100.00 - $145,000.00The base salary range represents the anticipated low and high of the Syneos Health range for this position. Actual salary will vary based on various factors such as the candidate’s qualifications, skills, competencies, and proficiency for the role.
Get to know Syneos Health
Over the past 5 years, we have worked with 94% of all Novel FDA Approved Drugs, 95% of EMA Authorized Products and over 200 Studies across 73,000 Sites and 675,000+ Trial patients.
No matter what your role is, you’ll take the initiative and challenge the status quo with us in a highly competitive and ever-changing environment. Learn more about Syneos Health.
http://www.syneoshealth.com
Additional Information
Tasks, duties, and responsibilities as listed in this job description are not exhaustive. The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description. The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above. Further, nothing contained herein should be construed to create an employment contract. Occasionally, required skills/experiences for jobs are expressed in brief terms. Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees. The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job.
See All 515+ Remote Customer Experience Team Lead Jobs
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Find JobsRemote Customer Experience Team Lead Job Market
Who's Hiring
- Huntington Bank104
- LawnStarter15
- EVERSANA13
- CareSource6
- InfiniSource Consulting Solutions6
Top Industries Hiring
- Technology & Software11
- Staffing & Recruiting2
- Consulting & Professional Services2
- Energy1
- Retail1
What Employers Look For
The qualifications that appear most often in remote customer experience team lead jobs.
- Two or more years of experience leading or supervising a customer service team
- Demonstrated ability to coach agents and improve individual and team KPIs
- Proficiency with CRM platforms and ticketing or case management systems
- Experience analyzing CSAT, NPS, AHT, or related customer experience metrics
- Strong written and verbal communication skills for escalation handling and reporting
- Associate or bachelor's degree in business, communications, or a related field
Tips for Your Remote Customer Experience Team Lead Job Search
Apply early to remote roles that fit
Migrate Mate lists remote customer experience team lead openings from across the U.S. in one place. Check it regularly, apply as soon as a role matches your background, and don't wait to polish every detail since early applicants consistently get more traction.
Lead your resume with async wins
Remote hiring managers for customer experience team lead roles scan for evidence you can drive results without in-person oversight. Quantify outcomes you owned, such as CSAT scores, escalation rates, or handle-time improvements, and name the tools you used, like Zendesk, Intercom, or Salesforce Service Cloud.
Prepare for a written or async screening round
Many remote-first companies replace a first phone screen with a written prompt or async video tool like Loom or Spark Hire. Practice explaining how you'd coach an underperforming agent or prioritize a queue spike in clear, structured prose before you apply.
Signal remote readiness in your cover letter
Name the collaboration and ticketing tools you've used, describe how you've run one-on-ones or team standups in a remote setting, and briefly address your home setup. Remote employers want to see you've operated in a distributed environment, not just that you're open to it.
Remote Customer Experience Team Lead Jobs: Frequently Asked Questions
How do I get a remote customer experience team lead job?
Target remote-first companies and distributed teams in SaaS, e-commerce, and fintech, where remote customer experience leadership is built into how the business operates. Remote employers screen heavily for async written communication, self-directed problem-solving, and experience managing or coaching a team without in-person oversight. Candidates who can point to measurable improvements in CSAT, resolution time, or team performance have a clear edge.
Which companies hire remote customer experience team leads?
Companies hiring remote customer experience team leads right now include Huntington Bank, LawnStarter, and EVERSANA, based on current remote listings on Migrate Mate as of November 2026. Remote-first software companies, direct-to-consumer e-commerce brands, and subscription businesses are among the most consistent hirers of this role across distributed teams.
Can you get a remote customer experience team lead job with no experience?
Yes, but remote team lead roles are harder to land without experience because you're expected to manage and coach others independently from day one. Your best path in is through remote-first startups and growth-stage e-commerce companies, where team lead openings often come from internal promotions. Demonstrating strong async communication, documented CX results, and any informal mentorship or queue ownership can substitute for a formal title.
Do you need a degree for remote customer experience team lead jobs?
Not always. Remote employers in this role weigh demonstrated CX results, team leadership experience, and proficiency with support tooling over formal credentials. Candidates who can show measurable impact, such as improved first-contact resolution or reduced escalation rates, and who communicate clearly in writing tend to move forward regardless of whether they hold a degree.
Which industries hire the most remote customer experience team leads?
The sectors hiring the most remote customer experience team leads are Technology & Software, Staffing & Recruiting, and Consulting & Professional Services, based on current remote listings on Migrate Mate as of November 2026. These sectors rely on distributed support teams that require on-the-ground leadership to maintain quality and consistency without a shared physical office.
See All 515+ Remote Customer Experience Team Lead Jobs
Find roles that match your experience and apply in just a few clicks.
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