Remote Head of Customer Service Jobs
Remote Head of Customer Service jobs are open across the U.S. in sectors like SaaS, e-commerce, fintech, and healthcare, where distributed teams rely on strong customer leadership to drive retention and satisfaction. Remote-first companies and fast-growing startups account for a large share of these openings, with roles ranging from manager-level team leads to VP-track executives. Employers hiring remotely right now include Block, OpenX, and Celigo. Scan the live roles below and apply to whichever ones fit.
Find JobsOverview
Showing 5 of 11+ Remote Head of Customer Service jobs
Job Title: Senior Manager, Head of Customer Success (AROYA)
Department: Aroya Client Success
Location: Denver, CO or Dallas, TX
Travel Requirement: up to 25%
Compensation Details: $120k - $150k
Applicants must be legally authorized to work in the United States. Addium, Inc. does not sponsor employment visas now or in the future.
About Addium
Addium is a leading ag-tech company uniting science, sensors, and software to deliver end-to-end solutions in agriculture and food safety. Serving 34,000+ global clients with 60M+ daily sensor readings, we turn raw data into actionable insights that conserve resources, improve food safety, and drive measurable impact. Our mission is to make the invisible visible—transforming data into clarity, action, and automation. Trusted by partners like Mondelez, PepsiCo, Ferrero, and Green Thumb Industries, we stand for innovation, reliability, and a bold commitment to the future of agriculture.
AROYA is Addium's cultivation intelligence platform, combining in-room sensors, software, and agronomic expertise for commercial cannabis and controlled environment agriculture growers, from single-site operators to multi-state operators.
Position Summary
We're hiring a senior customer leader to own the post-sale journey across AROYA's portfolio of commercial cannabis and controlled environment agriculture growers. The role has management responsibilities for our Grower Experience team, which includes customer onboarding and support, customer success, and agronomic advising. Its purpose is to make AROYA an essential part of how growers run their facilities, turn single-site customers into multi-site relationships, and build a consistently high standard of service across the base.
You combine customer empathy with commercial discipline. You can talk credibly with a head grower in the flower room, hold an internal team to a missed commitment, and give leadership a concise, evidence-based view of risk and opportunity. You don't wait for dissatisfaction to show up in a renewal conversation: you create clarity early, align stakeholders, and follow through until the outcome is achieved.
Key Responsibilities
- Own customer health, retention, and expansion across the AROYA base, including gross and net revenue retention. Build trusted relationships with key stakeholders and help lead strategic, multi-state operator, and at-risk accounts, resolving expectation gaps before they become risks.
- Lead, coach, and set priorities for a team of five, introducing structured account plans, a usage-based health score, and consistent service standards and reporting.
- Own the post-sale customer lifecycle journey from the moment sales closes the order through onboarding, adoption, and renewal, coordinating with Sales, Product, and Engineering and finding pragmatic solutions when a standard response isn't enough.
- Make expansion a repeatable motion and lead the auto-renewal program, moving the base onto auto-renew with a payment method on file.
- Oversee renewal and expansion forecasting and billing readiness with Finance and represent the voice of the customer in product and leadership discussions.
Qualifications
- 5+ years of hands-on experience in Customer Success or a client-management role for a B2B subscription or SaaS product, with demonstrated ownership of retention, renewals, expansion, and senior customer relationships, including difficult conversations and recovery of at-risk accounts.
- Strong command of professional customer-management methods: account plans, customer journey design, health scoring, renewal forecasting, and escalation frameworks. Experience building these from scratch is a strong plus.
- At least three years of direct people-management experience, with responsibility for priorities, performance, coaching, and development of customer-facing teams.
- Experience turning first-time customers into long-term, multi-year relationships through strong adoption, consistent value delivery, and expansion over time.
- Hands-on Salesforce experience: managing accounts, renewals, and opportunities, building reports and dashboards, and driving consistent data and documentation across a team. Experience with a customer success platform is a plus.
- Strong experience with contracts, subscriptions, billing, renewal dates, and value or ROI conversations.
- Clear written communication, comfort reporting to executive leadership, and willingness to travel up to 25%.
- Nice to have: experience in cannabis, controlled environment agriculture, horticulture, or agtech, or education in plant science or agronomy.
What We Offer
- Competitive salary
- Comprehensive medical, dental, and vision insurance
- 401(k) retirement plan with a company match (up to 4% after your first year)
- Paid Time Off, Sick Leave, and 11 Paid Holidays
- Company-paid life and disability insurance
- HSA with company contribution and FSA options
- A small, focused team that moves fast and gives you the room to actually build something
Addium, Inc. is an Equal Opportunity Employer. We are committed to creating an inclusive and diverse workplace where all individuals are respected, valued, and supported. All qualified applicants are considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, sexual orientation or gender identity, or other protected status.
Job Title: Senior Manager, Head of Customer Success (AROYA)
Department: Aroya Client Success
Location: Denver, CO or Dallas, TX
Travel Requirement: up to 25%
Compensation Details: $120k - $150k
Applicants must be legally authorized to work in the United States. Addium, Inc. does not sponsor employment visas now or in the future.
About Addium
Addium is a leading ag-tech company uniting science, sensors, and software to deliver end-to-end solutions in agriculture and food safety. Serving 34,000+ global clients with 60M+ daily sensor readings, we turn raw data into actionable insights that conserve resources, improve food safety, and drive measurable impact. Our mission is to make the invisible visible—transforming data into clarity, action, and automation. Trusted by partners like Mondelez, PepsiCo, Ferrero, and Green Thumb Industries, we stand for innovation, reliability, and a bold commitment to the future of agriculture.
AROYA is Addium's cultivation intelligence platform, combining in-room sensors, software, and agronomic expertise for commercial cannabis and controlled environment agriculture growers, from single-site operators to multi-state operators.
Position Summary
We're hiring a senior customer leader to own the post-sale journey across AROYA's portfolio of commercial cannabis and controlled environment agriculture growers. The role has management responsibilities for our Grower Experience team, which includes customer onboarding and support, customer success, and agronomic advising. Its purpose is to make AROYA an essential part of how growers run their facilities, turn single-site customers into multi-site relationships, and build a consistently high standard of service across the base.
You combine customer empathy with commercial discipline. You can talk credibly with a head grower in the flower room, hold an internal team to a missed commitment, and give leadership a concise, evidence-based view of risk and opportunity. You don't wait for dissatisfaction to show up in a renewal conversation: you create clarity early, align stakeholders, and follow through until the outcome is achieved.
Key Responsibilities
- Own customer health, retention, and expansion across the AROYA base, including gross and net revenue retention. Build trusted relationships with key stakeholders and help lead strategic, multi-state operator, and at-risk accounts, resolving expectation gaps before they become risks.
- Lead, coach, and set priorities for a team of five, introducing structured account plans, a usage-based health score, and consistent service standards and reporting.
- Own the post-sale customer lifecycle journey from the moment sales closes the order through onboarding, adoption, and renewal, coordinating with Sales, Product, and Engineering and finding pragmatic solutions when a standard response isn't enough.
- Make expansion a repeatable motion and lead the auto-renewal program, moving the base onto auto-renew with a payment method on file.
- Oversee renewal and expansion forecasting and billing readiness with Finance and represent the voice of the customer in product and leadership discussions.
Qualifications
- 5+ years of hands-on experience in Customer Success or a client-management role for a B2B subscription or SaaS product, with demonstrated ownership of retention, renewals, expansion, and senior customer relationships, including difficult conversations and recovery of at-risk accounts.
- Strong command of professional customer-management methods: account plans, customer journey design, health scoring, renewal forecasting, and escalation frameworks. Experience building these from scratch is a strong plus.
- At least three years of direct people-management experience, with responsibility for priorities, performance, coaching, and development of customer-facing teams.
- Experience turning first-time customers into long-term, multi-year relationships through strong adoption, consistent value delivery, and expansion over time.
- Hands-on Salesforce experience: managing accounts, renewals, and opportunities, building reports and dashboards, and driving consistent data and documentation across a team. Experience with a customer success platform is a plus.
- Strong experience with contracts, subscriptions, billing, renewal dates, and value or ROI conversations.
- Clear written communication, comfort reporting to executive leadership, and willingness to travel up to 25%.
- Nice to have: experience in cannabis, controlled environment agriculture, horticulture, or agtech, or education in plant science or agronomy.
What We Offer
- Competitive salary
- Comprehensive medical, dental, and vision insurance
- 401(k) retirement plan with a company match (up to 4% after your first year)
- Paid Time Off, Sick Leave, and 11 Paid Holidays
- Company-paid life and disability insurance
- HSA with company contribution and FSA options
- A small, focused team that moves fast and gives you the room to actually build something
Addium, Inc. is an Equal Opportunity Employer. We are committed to creating an inclusive and diverse workplace where all individuals are respected, valued, and supported. All qualified applicants are considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, sexual orientation or gender identity, or other protected status.
See All 11 Remote Head of Customer Service Jobs
Find roles that match your experience and apply in just a few clicks.
Find JobsRemote Head of Customer Service Job Market
Who's Hiring
What Employers Look For
The qualifications that appear most often in remote head of customer service jobs.
- Proven leadership of large customer service or contact center teams
- Experience setting and tracking CX metrics such as CSAT, NPS, and FCR
- Proficiency with CRM platforms and customer service software
- Demonstrated ability to build and execute service strategy at scale
- Strong cross-functional collaboration with product, sales, and operations
- Bachelor's degree in business, communications, or a related field
Tips for Your Remote Head of Customer Service Job Search
Apply early to remote roles that fit
Migrate Mate lists remote head of customer service openings from across the U.S. in one place, so you can find roles that match your experience level and industry focus and apply directly without sorting through unrelated postings.
Prove you can lead distributed teams
Remote employers want evidence that you've managed geographically spread teams before. Document specific outcomes from remote or hybrid leadership, such as reduced ticket escalation rates or improved agent retention, and make those results prominent in your application materials.
Demonstrate async communication fluency
Remote customer leadership depends on clear written communication across Slack, email, and project tools. Include writing samples, internal documentation you've authored, or examples of async processes you built to show you can align a distributed team without real-time meetings.
Target remote-first company job pages directly
Companies built as remote-first post customer leadership roles on their own career pages before or instead of large boards. Identify remote-first firms in SaaS, fintech, and e-commerce that match your background and check their pages regularly to catch openings early.
Remote Head of Customer Service Jobs: Frequently Asked Questions
How do I get a remote head of customer service job?
Target remote-first companies and distributed teams in SaaS, e-commerce, and fintech, where remote customer leadership is standard practice. Remote employers screen heavily for async communication skills, the ability to manage distributed teams without in-person oversight, and a demonstrated history of building scalable support processes. A portfolio showing measurable outcomes, like CSAT improvements or reduced churn, gives you a clear edge over candidates who can only speak to in-office experience.
Which companies hire remote head of customer services?
Remote head of customer service roles are posted by Block, OpenX, and Celigo and others right now, based on current remote listings on Migrate Mate as of November 2026. These tend to be remote-first software companies, high-growth e-commerce brands, and distributed fintech firms that need senior customer leadership without geographic constraints.
Can you get a remote head of customer service job with no experience?
Yes, but remote entry into this level of role is harder because companies expect you to operate independently from day one without on-site mentorship. Your best path is through remote-first startups that promote quickly or through roles titled customer success manager or support team lead where you can build a remote leadership record. Demonstrated proficiency with tools like Zendesk, Intercom, or Salesforce and clear written communication samples can substitute for years of in-office tenure.
Do you need a degree for remote head of customer service jobs?
Not always. Remote employers in this space weigh quantifiable results, such as improved resolution times, retention rates, and team performance metrics, more heavily than a specific credential. A degree in business or communications can help at larger enterprises, but many remote-first companies prioritize demonstrated leadership, proficiency with support platforms, and the ability to manage distributed teams over formal education.
See All 11 Remote Head of Customer Service Jobs
Find roles that match your experience and apply in just a few clicks.
Find Jobs