Customer Experience Team Lead Jobs
Customer Experience Team Lead jobs are open across retail, e-commerce, financial services, healthcare, and SaaS, from frontline supervisor to senior team lead, with specializations in contact center operations, omnichannel support, and voice-of-customer programs. Scan the live roles below and apply to whichever ones fit.
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Dog Trainer / Customer Experience Team Member
Zoom Room Long Beach | Part-Time
Love dogs? Enjoy working with people? Looking for a fun, rewarding job where every day is different?
Zoom Room Long Beach is looking for an energetic, outgoing, and dependable team member to join our team!
At Zoom Room, we don't just train dogs—we teach people how to build better relationships with their dogs through positive reinforcement training.
You don't need to be an experienced dog trainer to apply! We're looking for the right personality, strong communication skills, and a willingness to learn. We provide training to help the right candidate succeed.
What You'll Do
- Lead fun, interactive group classes and private dog training sessions
- Teach and coach dog owners using positive reinforcement methods
- Help customers select training programs, class packages, and products that fit their needs
- Build relationships with clients and encourage them to continue their training journey
- Deliver outstanding customer service in person, over the phone, and through follow-up communication
- Assist with daily operations, scheduling, and maintaining a clean, welcoming facility
Who We're Looking For
Our ideal candidate is someone who:
- Loves people as much as dogs and enjoys helping others succeed
- Has an outgoing, friendly, and confident personality
- Communicates clearly and enjoys teaching or speaking in front of groups
- Has experience in customer service, sales, hospitality, or coaching
- Is comfortable recommending and selling services and products
- Can stay calm, positive, and professional in a fast-paced environment
- Is reliable, punctual, and takes initiative
- Is coachable, eager to learn, and works well with a team
Experience That Helps
Experience in any of these areas is a plus:
- Dog training, dog daycare, or animal handling
- Retail sales or customer service
- Teaching, tutoring, coaching, or fitness instruction
- Hospitality, theater, summer camps, or other people-focused roles
Previous dog training experience is a bonus, not a requirement.
Position Requirements
- Reliable transportation and dependable attendance
- Ability to lift at least 30 pounds
- Comfortable standing, walking, and moving throughout shifts
- Comfortable working around dogs of different breeds, sizes, and energy levels
- Availability to work evenings and weekends as scheduled
Why Work at Zoom Room Long Beach?
- Fun, energetic, and supportive team environment
- Hands-on training and professional development
- Rewarding work helping dogs and their owners succeed
- Opportunities to develop dog training, teaching, customer service, and sales skills
- Involvement with local rescues, community events, and dog-friendly activities
- A workplace where no two days are exactly alike!
Ready to Join Our Team?
If you're enthusiastic, dependable, love working with people and dogs, and want to learn something new, we'd love to hear from you!
Apply with your resume and a brief note telling us why you'd be a great addition to the Zoom Room Long Beach team.
Job Types: Full-time, Part-time
Pay: $18.00 - $22.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Professional development assistance
Education:
- High school or equivalent (Preferred)
Work Location: In person
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Who's Hiring
What Employers Look For
The qualifications that appear most often in customer experience team lead jobs.
- Two or more years of experience leading or supervising a customer service team
- Demonstrated ability to coach agents and improve individual and team KPIs
- Proficiency with CRM platforms and ticketing or case management systems
- Experience analyzing CSAT, NPS, AHT, or related customer experience metrics
- Strong written and verbal communication skills for escalation handling and reporting
- Associate or bachelor's degree in business, communications, or a related field
Tips for Your Customer Experience Team Lead Job Search
Quantify your team's performance outcomes
Hiring managers for customer experience team lead roles want to see metrics, not duties. Replace generic statements with numbers: agents coached, CSAT improvement, handle-time reductions, or escalation rates reduced under your leadership.
Apply early to roles that fit
Migrate Mate lists customer experience team lead openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Tailor your resume to each channel
Contact center, chat, and retail CX team leads are evaluated on different skills. Emphasize workforce scheduling and adherence for phone-based roles, and first-contact resolution and deflection rates for digital-first positions.
Prepare a coaching example for every interview
Almost every customer experience team lead panel includes a behavioral question about developing a struggling agent. Walk through the situation, your coaching approach, and the outcome, using a real case rather than a hypothetical scenario.
Filter openings by tool stack, not just title
Many job postings for this role specify CRM platforms, workforce management systems, or quality monitoring tools. Searching by software you already know surfaces roles where you can contribute from day one and shortens your ramp time.
Negotiate scope before accepting any offer
Team size, shift coverage, and escalation authority vary dramatically between companies. Before accepting, clarify headcount, whether you own hiring decisions, and what performance metrics you will be held accountable for in your first ninety days.
Customer Experience Team Lead Jobs: Frequently Asked Questions
Which companies are hiring the most customer experience team leads?
The most active employers for customer experience team leads right now are Goodwill San Antonio, Microsoft, and Crate and Barrel, and the most openings are in Texas, California, and Georgia, based on current listings on Migrate Mate as of November 2026. Industries with the highest volume of postings include retail, e-commerce, and financial services.
How many customer experience team lead jobs are remote?
About 20% of customer experience team lead openings are fully remote or hybrid as of November 2026, reflecting strong demand for distributed support operations. Digital-first sub-specialties such as chat, email, and social support tend to have the highest share of remote-eligible roles compared to in-person retail or branch-based positions.
How do you become a customer experience team lead?
Start by building two or more years of frontline customer service experience, then take on informal leadership responsibilities such as onboarding new hires, handling escalations, or running team huddles. Document your impact with measurable outcomes, pursue any internal promotion opportunities, and develop fluency in the CRM and reporting tools your employer uses before applying to formal lead roles.
Can you get a customer experience team lead job with little experience?
Yes, some employers hire candidates into team lead roles with one to two years of frontline experience if they can demonstrate strong coaching instincts and familiarity with quality monitoring practices. Focusing on smaller companies or high-growth startups, where team structures are flatter and leadership opportunities open more quickly, improves your chances when formal supervisory experience is limited.
What does the customer experience team lead interview process look like?
The process typically includes an initial recruiter screen, a panel or hiring-manager interview focused on behavioral questions about coaching and conflict resolution, and sometimes a role-play or case exercise where you assess a sample agent interaction. Final rounds often involve meeting operations or workforce management stakeholders who evaluate your ability to interpret performance data and drive team accountability.
Where can I find and apply to customer experience team lead jobs?
You can find and apply to customer experience team lead jobs on Migrate Mate, which lists current openings from across the United States. Search the listings to find roles that match your background and apply directly to each one that fits.
See All 27 Customer Experience Team Lead Jobs
Find roles that match your experience and apply in just a few clicks.
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