Technical Customer Service Representative Jobs
Technical Customer Service Representative jobs are open across technology, telecommunications, software, and healthcare, at every level from entry-level to senior and team lead, with specializations in SaaS platform support, hardware troubleshooting, and enterprise client assistance. Find a role that fits below and apply directly.
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Showing 5 of 20+ Technical Customer Service Representative jobs
This role is 100% on-site with working hours that range from 1pm-3pm shift start time.
As a Customer Service Rep with a focus on Internet and Voice Repair, you'll provide customer support by phone, troubleshoot internet and phone technical issues, and handle basic billing inquiries and payments. Every day, your work will connect people in ways that matter and make a positive impact on our subscribers and the company.
WHAT OUR CUSTOMER SERVICE REPRESENTATIVES ENJOY MOST
- Continuously learning and turning that knowledge into customer service wins
- Uncovering customers needs, creating solutions, and resolving problems
- Making a positive impression on customers through a best-in-class experience
- Representing a Fortune 100 company with professionalism and courtesy
- Working in an open, friendly environment with a supportive, energetic team
We are a large organization operating 24/7 bustling call centers offering a variety of shifts. With your customer-centric mentality and a variety of tools and resources, you’ll overcome challenges and get services running smoothly. Be prepared to manage tough feedback from clients and convey a strong understanding of Spectrum services. If you’d enjoy this type of dynamic job, we want to hear from you.
WHAT YOU’LL BRING TO SPECTRUM
- Education: High school diploma or equivalent
- Schedule: Ability to work a variety of schedules including nights, weekends, and holidays
- Language: Ability to read, write, speak and understand English
Preferred Qualifications
- Experience: 6+ months of customer service or related experience; 6+ months of basic technical support experience; 6+ months of heavy volume phone experience; 6+ months working with computers and software applications
- Technical Skills: MS Office, computer skills, typing
- Skills: Communication, organization, time management, customer service
- Abilities: Dependable, problem-solving, professional, positive, proactive, multi-tasking, resilient
CRP114 2026-88509 CRP114 2026
Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get To Know Us: Spectrum is a suite of advanced communications services offered by Charter Communications, Inc. (NASDAQ: CHTR), the leading internet and video provider in the nation and the fastest growing mobile company in our footprint, with services available to more than 70 million homes and businesses across 45 states. Supported by our 100% U.S.-based employees,* we are America's Internet Company®.
- At close of the Cox acquisition, Spectrum announced that over the next 18 months, it will fully return legacy Cox's customer service function to the U.S.
Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
This role is 100% on-site with working hours that range from 1pm-3pm shift start time.
As a Customer Service Rep with a focus on Internet and Voice Repair, you'll provide customer support by phone, troubleshoot internet and phone technical issues, and handle basic billing inquiries and payments. Every day, your work will connect people in ways that matter and make a positive impact on our subscribers and the company.
WHAT OUR CUSTOMER SERVICE REPRESENTATIVES ENJOY MOST
- Continuously learning and turning that knowledge into customer service wins
- Uncovering customers needs, creating solutions, and resolving problems
- Making a positive impression on customers through a best-in-class experience
- Representing a Fortune 100 company with professionalism and courtesy
- Working in an open, friendly environment with a supportive, energetic team
We are a large organization operating 24/7 bustling call centers offering a variety of shifts. With your customer-centric mentality and a variety of tools and resources, you’ll overcome challenges and get services running smoothly. Be prepared to manage tough feedback from clients and convey a strong understanding of Spectrum services. If you’d enjoy this type of dynamic job, we want to hear from you.
WHAT YOU’LL BRING TO SPECTRUM
- Education: High school diploma or equivalent
- Schedule: Ability to work a variety of schedules including nights, weekends, and holidays
- Language: Ability to read, write, speak and understand English
Preferred Qualifications
- Experience: 6+ months of customer service or related experience; 6+ months of basic technical support experience; 6+ months of heavy volume phone experience; 6+ months working with computers and software applications
- Technical Skills: MS Office, computer skills, typing
- Skills: Communication, organization, time management, customer service
- Abilities: Dependable, problem-solving, professional, positive, proactive, multi-tasking, resilient
CRP114 2026-88509 CRP114 2026
Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get To Know Us: Spectrum is a suite of advanced communications services offered by Charter Communications, Inc. (NASDAQ: CHTR), the leading internet and video provider in the nation and the fastest growing mobile company in our footprint, with services available to more than 70 million homes and businesses across 45 states. Supported by our 100% U.S.-based employees,* we are America's Internet Company®.
- At close of the Cox acquisition, Spectrum announced that over the next 18 months, it will fully return legacy Cox's customer service function to the U.S.
Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
Technical Customer Service Representative Jobs by Experience Level
See All 20 Technical Customer Service Representative Jobs
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Find JobsTechnical Customer Service Representative Job Market
Who's Hiring
What Employers Look For
The qualifications that appear most often in technical customer service representative jobs.
- 1-3 years of technical support or customer service experience in a technology environment
- Proficiency with ticketing and CRM platforms such as Salesforce Service Cloud or Zendesk
- Strong written and verbal communication skills for explaining technical concepts to non-technical users
- Troubleshooting experience with software, hardware, or networked devices in a professional setting
- CompTIA A+, ITIL Foundation, or equivalent technical certification preferred or required
- Associate or bachelor's degree in information technology, computer science, or a related field
Tips for Your Technical Customer Service Representative Job Search
Tailor your resume to each listing
Mirror the exact product names, ticketing systems, and technical tools mentioned in each job posting. Hiring managers for technical support roles scan for tool-specific keywords like specific CRM platforms or diagnostic software, not just generic customer service language.
Quantify troubleshooting outcomes on your resume
Replace vague descriptions like 'resolved customer issues' with concrete outcomes: average handle time you achieved, first-contact resolution rates you maintained, or escalation rates you reduced. Technical support managers respond to measurable efficiency, not soft-skill summaries.
Earn a vendor or platform certification before applying
Many technical customer service representative roles require familiarity with specific platforms. A free or low-cost certification from a software vendor in your target industry makes your application stand out, especially when you're competing against candidates with similar experience levels.
Apply early to roles that fit
Migrate Mate lists technical customer service representative openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Prepare for scenario-based interview questions
Interviewers for these roles frequently walk you through a mock support ticket or broken-product scenario. Practice narrating your diagnostic process out loud, covering how you gather information, isolate the issue, and communicate next steps to a non-technical customer.
Negotiate by citing support-tier complexity
When discussing compensation, reference the tier of support you handle, whether Tier 1, 2, or 3, and the technical depth involved. Candidates who articulate the complexity of issues they own independently tend to earn stronger offers than those who lead with years of experience alone.
Technical Customer Service Representative Jobs: Frequently Asked Questions
Which companies are hiring the most technical customer service representatives?
The companies hiring the most technical customer service representatives right now include Spectrum, QTS, and SLB, with the largest share of openings in Texas, Ohio, and Pennsylvania, based on current listings on Migrate Mate as of November 2026. Technology hardware manufacturers, enterprise SaaS companies, and telecommunications providers consistently post the highest volume of openings.
How many technical customer service representative jobs are remote?
About 13% of technical customer service representative openings are fully remote or hybrid as of November 2026, reflecting strong demand for distributed support teams across the technology sector. Roles focused on software platform support and cloud-based product troubleshooting tend to be the most remote-friendly, while positions involving on-site hardware diagnostics are more likely to require an in-person presence.
How do you become a technical customer service representative?
Start by building foundational technical knowledge through coursework, vendor training programs, or self-directed study in networking, operating systems, or the software category you want to support. Earn an entry-level certification to validate that knowledge. Then target support roles at companies whose products you already understand, since product familiarity shortens ramp time and signals genuine interest to hiring managers.
Can you get hired as a technical customer service representative with little experience?
Yes, many employers hire candidates with limited formal experience if you can demonstrate hands-on technical ability and clear communication skills. Build a foundation by volunteering for IT help desk tasks, completing a recognized certification, or documenting personal troubleshooting projects. Applying to Tier 1 support roles at growing SaaS companies or managed service providers is a practical entry point, since these teams often hire for aptitude over experience.
What does the technical customer service representative interview process look like?
Most hiring processes include an initial screening call focused on your technical background and communication style, followed by a skills assessment or scenario exercise where you walk through diagnosing a simulated customer problem. A final round typically involves a panel interview with a support team lead and sometimes a cross-functional stakeholder. Some employers also include a written ticket-response exercise to evaluate how clearly you document and communicate solutions.
Where can I find and apply to technical customer service representative jobs?
You can find and apply to technical customer service representative jobs on Migrate Mate, which lists current openings from across the United States. Search the available roles, find the ones that match your skills and target industry, and apply directly to each listing that fits.
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