Head of Support Jobs
Head of Support jobs are open across SaaS, e-commerce, fintech, and healthcare, at every level from team lead to VP, with specializations in customer success, technical support, and operations. Find a role that fits below and apply directly.
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Support Delivery - San Francisco
About the Team
OpenAI’s User Operations team shepherds our customers’ adoption of AI and ensures that our customers' product experience is nothing short of exceptional. We are building the very first post-AGI support team. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering and others, to deliver the best possible experience to our customers at scale. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises.
Within Premium Support, Dedicated Support Engineers combine deep technical troubleshooting with an enduring understanding of our most strategic customers’ architectures, critical workloads, and business priorities. Through proactive reliability work, ownership during incidents, and AI-powered support capabilities, we help customers operate successfully as their use of OpenAI grows.
About the Role
We’re looking for a senior leader to build and scale our Dedicated Support Engineering function globally. You will define its strategy, build the team, and establish how we deliver technically rigorous, proactive support for customers running some of the most complex and consequential workloads on OpenAI.
This role combines organizational leadership, technical judgment, and executive customer engagement. You will establish a model in which DSEs develop deep customer context, independently advance difficult investigations, anticipate operational risks, and drive issues through resolution. You will also turn what the team learns into improvements that benefit customers across OpenAI.
You should bring experience building technical organizations that maintain long-term accountability for enterprise customers. Leadership in Technical Account Management, enterprise Support Engineering, or a comparable technical customer function is particularly relevant. Success requires a strong foundation in production troubleshooting and reliability, alongside the ability to build trusted relationships with customer engineering leaders and executives.
This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.
In this role you will...
Set the strategy for Dedicated Support Engineering. Define the function’s charter, service model, priorities, and growth plan. Translate customer needs and company priorities into clear decisions about where to invest and how to scale.
Build and develop a high-performing global organization. Hire and coach senior technical talentance.
Design the customer engagement model. Establish how DSEs are assigned to customers, build account knowledge, conduct operational reviews, and prepare for critical events. Define clear responsibilities and handoffs with Support, Technical Success, Sales, and Engineering.
Set the standard for technical ownership. Ensure the team uses evidence, reproduction, and systems-level investigation to advance complex issues. Develop the team’s judgment on when to continue investigating, mitigate, or engage Engineering, and stay close enough to the work to guide difficult decisions.
Build proactive reliability into the service. Establish practices for assessing customer architectures and dependencies, identifying emerging risks, and preparing for launches, migrations, and traffic growth. Ensure incident learnings lead to completed corrective actions.
Lead through critical customer situations. Serve as a senior escalation point, align responders across teams, and communicate clearly with customer executives. Maintain accountability for the customer’s support experience through mitigation, resolution, and follow-through.
Own delivery quality and sustainable growth. Build capacity plans, coverage arrangements, and investment proposals that support service commitments. Balance customer complexity, team workload, and time for proactive work as the customer portfolio grows.
Define and measure meaningful outcomes. Establish measures of investigation quality, time to mitigation, recurring issue reduction, customer confidence, and proactive risk reduction. Use these insights to improve the service and guide investment.
Influence product and engineering priorities. Turn patterns across customer investigations into evidence-backed recommendations. Build alignment with senior partners on reliability, observability, supportability, and tooling improvements.
Make AI and automation foundational to the function. Apply OpenAI’s technology to preserve customer context, accelerate investigations, detect risks, and automate repeatable work. Establish evaluations and human oversight so these capabilities improve quality and customer trust.
You might thrive in this role if you...
Have 12+ years of experience in technical customer-facing roles, including 6+ years of leadership responsibility for enterprise Support Engineering, Technical Account Management, or a comparable function supporting complex production environments.
Have built or materially scaled a dedicated technical customer program, with ownership of its service model, staffing, delivery standards, and outcomes.
Bring experience leading senior engineers and developing technical leaders across regionsance.
Have a strong technical foundation in APIs, distributed systems, cloud infrastructure, and enterprise integrations. You can evaluate investigation quality, challenge hypotheses, and guide teams through ambiguous failures.
Have maintained long-term technical relationships with strategic enterprise customers, connecting architecture and workload context to business impact and operational priorities.
Have led high-stakes customer escalations and can earn trust with both engineering teams and executives while communicating uncertainty accurately.
Can influence senior stakeholders across organizational boundaries, resolve competing priorities, and translate customer evidence into concrete technical and operational changes.
Have demonstrated sound judgment in balancing customer commitments, service quality, staffing, and the economics of a growing support function.
Have delivered measurable improvements through automation or AI and can distinguish promising experiments from capabilities ready for dependable customer use.
Are comfortable establishing direction in ambiguity, taking accountability for difficult decisions, and building a team that operates with curiosity, humility, and urgency.
About OpenAI
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core the full spectrum of humanity.
We are an equal opportunity employeration, or other applicable legally protected characteristic.
Background checks for applicants will be administered in accordance with applicable lawation technology systems and related data security obligations.
To notify OpenAI that you believe this job posting is non-compliant. No response will be provided to inquiries unrelated to job posting compliance.
We are committed to providing reasonable accommodations to applicants with disabilities.
At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.
Compensation
$347K – $385K + Offers Equity
The base pay offered may vary depending on multiple individualized factorsance-related bonus(es) for eligible employees, and the following benefits.
Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)
401(k) retirement plan with employer match
Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)
Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees
13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)
Mental health and wellness support
Employer-paid basic life and disability coverage
Annual learning and development stipend to fuel your professional growth
Daily meals in our offices, and meal delivery credits as eligible
Relocation support for eligible employees
Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.
More details about our benefits are available to candidates during the hiring process.
This role is at-will and OpenAI reserves the right to modify base pay and other compensation components at any time based on individual performance, team or company results, or market conditions.
Support Delivery - San Francisco
About the Team
OpenAI’s User Operations team shepherds our customers’ adoption of AI and ensures that our customers' product experience is nothing short of exceptional. We are building the very first post-AGI support team. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering and others, to deliver the best possible experience to our customers at scale. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises.
Within Premium Support, Dedicated Support Engineers combine deep technical troubleshooting with an enduring understanding of our most strategic customers’ architectures, critical workloads, and business priorities. Through proactive reliability work, ownership during incidents, and AI-powered support capabilities, we help customers operate successfully as their use of OpenAI grows.
About the Role
We’re looking for a senior leader to build and scale our Dedicated Support Engineering function globally. You will define its strategy, build the team, and establish how we deliver technically rigorous, proactive support for customers running some of the most complex and consequential workloads on OpenAI.
This role combines organizational leadership, technical judgment, and executive customer engagement. You will establish a model in which DSEs develop deep customer context, independently advance difficult investigations, anticipate operational risks, and drive issues through resolution. You will also turn what the team learns into improvements that benefit customers across OpenAI.
You should bring experience building technical organizations that maintain long-term accountability for enterprise customers. Leadership in Technical Account Management, enterprise Support Engineering, or a comparable technical customer function is particularly relevant. Success requires a strong foundation in production troubleshooting and reliability, alongside the ability to build trusted relationships with customer engineering leaders and executives.
This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.
In this role you will...
Set the strategy for Dedicated Support Engineering. Define the function’s charter, service model, priorities, and growth plan. Translate customer needs and company priorities into clear decisions about where to invest and how to scale.
Build and develop a high-performing global organization. Hire and coach senior technical talentance.
Design the customer engagement model. Establish how DSEs are assigned to customers, build account knowledge, conduct operational reviews, and prepare for critical events. Define clear responsibilities and handoffs with Support, Technical Success, Sales, and Engineering.
Set the standard for technical ownership. Ensure the team uses evidence, reproduction, and systems-level investigation to advance complex issues. Develop the team’s judgment on when to continue investigating, mitigate, or engage Engineering, and stay close enough to the work to guide difficult decisions.
Build proactive reliability into the service. Establish practices for assessing customer architectures and dependencies, identifying emerging risks, and preparing for launches, migrations, and traffic growth. Ensure incident learnings lead to completed corrective actions.
Lead through critical customer situations. Serve as a senior escalation point, align responders across teams, and communicate clearly with customer executives. Maintain accountability for the customer’s support experience through mitigation, resolution, and follow-through.
Own delivery quality and sustainable growth. Build capacity plans, coverage arrangements, and investment proposals that support service commitments. Balance customer complexity, team workload, and time for proactive work as the customer portfolio grows.
Define and measure meaningful outcomes. Establish measures of investigation quality, time to mitigation, recurring issue reduction, customer confidence, and proactive risk reduction. Use these insights to improve the service and guide investment.
Influence product and engineering priorities. Turn patterns across customer investigations into evidence-backed recommendations. Build alignment with senior partners on reliability, observability, supportability, and tooling improvements.
Make AI and automation foundational to the function. Apply OpenAI’s technology to preserve customer context, accelerate investigations, detect risks, and automate repeatable work. Establish evaluations and human oversight so these capabilities improve quality and customer trust.
You might thrive in this role if you...
Have 12+ years of experience in technical customer-facing roles, including 6+ years of leadership responsibility for enterprise Support Engineering, Technical Account Management, or a comparable function supporting complex production environments.
Have built or materially scaled a dedicated technical customer program, with ownership of its service model, staffing, delivery standards, and outcomes.
Bring experience leading senior engineers and developing technical leaders across regionsance.
Have a strong technical foundation in APIs, distributed systems, cloud infrastructure, and enterprise integrations. You can evaluate investigation quality, challenge hypotheses, and guide teams through ambiguous failures.
Have maintained long-term technical relationships with strategic enterprise customers, connecting architecture and workload context to business impact and operational priorities.
Have led high-stakes customer escalations and can earn trust with both engineering teams and executives while communicating uncertainty accurately.
Can influence senior stakeholders across organizational boundaries, resolve competing priorities, and translate customer evidence into concrete technical and operational changes.
Have demonstrated sound judgment in balancing customer commitments, service quality, staffing, and the economics of a growing support function.
Have delivered measurable improvements through automation or AI and can distinguish promising experiments from capabilities ready for dependable customer use.
Are comfortable establishing direction in ambiguity, taking accountability for difficult decisions, and building a team that operates with curiosity, humility, and urgency.
About OpenAI
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core the full spectrum of humanity.
We are an equal opportunity employeration, or other applicable legally protected characteristic.
Background checks for applicants will be administered in accordance with applicable lawation technology systems and related data security obligations.
To notify OpenAI that you believe this job posting is non-compliant. No response will be provided to inquiries unrelated to job posting compliance.
We are committed to providing reasonable accommodations to applicants with disabilities.
At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.
Compensation
$347K – $385K + Offers Equity
The base pay offered may vary depending on multiple individualized factorsance-related bonus(es) for eligible employees, and the following benefits.
Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)
401(k) retirement plan with employer match
Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)
Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees
13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)
Mental health and wellness support
Employer-paid basic life and disability coverage
Annual learning and development stipend to fuel your professional growth
Daily meals in our offices, and meal delivery credits as eligible
Relocation support for eligible employees
Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.
More details about our benefits are available to candidates during the hiring process.
This role is at-will and OpenAI reserves the right to modify base pay and other compensation components at any time based on individual performance, team or company results, or market conditions.
Head of Support Jobs by Experience Level
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Find Head of Support JobsHead of Support Job Market
Who's Hiring
What Employers Look For
The qualifications that appear most often in head of support jobs.
- 5 or more years of customer support or customer success experience, including team management
- Demonstrated ability to manage and develop support teams of varying sizes
- Experience with help desk or customer support platforms such as Zendesk, Intercom, or Freshdesk
- Strong data analysis skills with the ability to report on CSAT, NPS, and resolution metrics
- Experience building or refining support processes, escalation workflows, and knowledge bases
- Bachelor's degree in business, communications, or a related field, or equivalent work experience
Tips for Your Head of Support Job Search
Quantify support metrics on your resume
Hiring managers for head of support roles want to see numbers: CSAT scores you improved, ticket volume your team handled, or response times you reduced. Lead with outcomes, not responsibilities, so your impact is clear before the interview.
Tailor your resume to the support model
A B2B SaaS company and a consumer app run very different support operations. Adjust your resume to reflect whether you have experience with enterprise accounts, high-volume inbound queues, or technical escalation paths before you apply.
Apply early to roles that fit
Migrate Mate lists head of support openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Target companies by their support maturity
Early-stage startups want someone to build processes from scratch, while established companies need an optimizer. Read the job description carefully for phrases like 'build out' versus 'scale' to match your strengths to what the company actually needs.
Prepare a staffing and structure answer
Interviewers almost always ask how you have structured or would structure a support team. Walk through your reasoning on tier design, escalation paths, and headcount decisions so your answer shows strategic thinking, not just operational experience.
Negotiate scope alongside compensation
Head of support offers vary widely in reporting structure and team size. Before accepting, clarify whether you will own quality, training, and tooling, or only frontline management, since scope determines your leverage in future performance reviews.
Head of Support Jobs: Frequently Asked Questions
Which companies are hiring the most head of supports?
Celigo, OpenAI, and Sanofi are hiring the most head of supports right now, with openings concentrated in California, Washington, and Minnesota, based on current listings on Migrate Mate as of November 2026. Demand is especially consistent at SaaS companies expanding their post-sale customer teams.
How many head of support jobs are remote?
About 100% of head of support openings are fully remote or hybrid as of November 2026, reflecting broader flexibility in customer-facing leadership roles. Fully remote arrangements are most common in SaaS and digital-first companies, while healthcare and financial services tend to require at least partial on-site presence.
How do you become a head of support?
Start by building several years of hands-on experience in customer support, including time as a team lead or manager. Develop fluency with support platforms, reporting tools, and quality frameworks. Take on cross-functional projects with product or engineering teams to demonstrate strategic range. Apply to director-level or head of support roles once you can speak to team design, process improvement, and business impact.
Can you get a head of support job without direct management experience?
It is possible to break into the role without formal management experience if you have led projects, trained peers, or owned a support function at a small company. Highlight any informal leadership, process ownership, or mentorship you have done. Many hiring managers at early-stage companies value hands-on support depth over a lengthy management history, especially if you can speak to how you would structure a team.
What does the head of support interview process look like?
Most head of support interview processes include an initial recruiter screen, a hiring manager conversation focused on your leadership philosophy and team experience, and a panel or case-based round where you present a support strategy or walk through how you have handled a staffing challenge. Some companies also include a data exercise using support metrics, and a final interview with a senior leader focused on cross-functional collaboration.
Where can I find and apply to head of support jobs?
You can find and apply to head of support jobs on Migrate Mate, which lists current openings from across the United States. Search the listings to find roles that match your experience and location preferences, then apply directly to each one that fits.
See All 10 Head of Support Jobs
Find roles that match your experience and apply in just a few clicks.
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