Customer Success Operations Manager Jobs
Customer Success Operations Manager jobs are open across SaaS, enterprise software, fintech, and healthcare technology, at every level from associate to director, with specializations in revenue operations, customer lifecycle management, and CS tooling. Scan the live roles below and apply to whichever ones fit.
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Showing 5 of 1,848+ Customer Success Operations Manager jobs
Customer Success Manager (Control Tower)
Location: 6300 North River Road, Rosemont, IL. Hybrid position, candidates must be within a reasonable commuting distance of the office.
Reporting to: Global Head of Supply Chain Solutions
This is an opportunity to join a major global supply chain program supporting one of the leading organizations shaping the future of AI infrastructure. As investment in AI infrastructure continues to drive increasingly complex supply chain and deployment requirements, the program brings together suppliers, logistics partners, operational teams, and delivery locations through a dedicated Supply Chain Control Tower, supporting the reliable flow of critical infrastructure across a fast-moving global network.
What You'll Be Doing
As Customer Success Manager – Supply Chain Control Tower, you will sit at the intersection of customer strategy, supply chain performance, and operational delivery. You will turn Control Tower visibility and operational insights into effective governance, informed decisions, continuous improvement, and measurable customer value.
Working alongside the Program Manager and operational teams, you will lead customer-facing performance governance, strategic alignment, escalations, and value-realization initiatives within a complex, international supply chain environment.
You will:
Support the Control Tower Launch & Growth
- Partner with the Program Manager to support the implementation and ongoing development of the Control Tower.
- Help establish KPIs, reporting, governance processes, SOPs, and customer review routines.
- Support onboarding, operational readiness, and continuous improvement initiatives.
Build Strong Customer Partnerships
- Develop trusted relationships with customer stakeholders across operational and management levels.
- Act as a key day-to-day contact for operational performance and service-related matters.
- Proactively addressing customer needs and ensure timely communication and follow-up.
Drive Performance & Insights
- Monitor customer KPIs and operational performance.
- Support regular business reviews and performance discussions.
- Identify trends, risks, and opportunities, providing actionable recommendations to improve outcomes.
Solve Problems & Improve Operations
- Coordinate issue resolution, root cause analysis, and corrective actions.
- Partner with cross-functional teams to address operational, process, and system challenges.
- Drive a proactive approach to service excellence and continuous improvement.
Support Customer Growth
- Identify opportunities to enhance customer value and operational effectiveness.
- Support commercial initiatives and solution development where appropriate.
- Collaborate with Sales and Commercial teams to contribute to the long-term success of the customer relationship.
Key Requirements
This role requires a strong understanding of SAP-enabled order management and supply chain processes. Candidates without significant SAP order management experience are unlikely to be successful in this role.
Essential Experience
- 3+ year experience in Supply Chain, Logistics, 4PL, Control Tower, or Operations Transformation roles
- Extensive SAP Order Management experience
- Experience working across multiple regions and functions
- Proven track record of managing and growing key accounts
- Experience managing executive stakeholder relationships
- Proven ability to manage risks, dependencies, and change in complex environments
Preferred Qualifications
- Bachelor's degree in Supply Chain, Logistics, Business, Engineering, or related field
- PMP, PRINCE2, MSP, or similar certification
- Experience in AI infrastructure, technology deployment, manufacturing, inventory management, or global order orchestration
- Exposure to 24/7 operational environments and Control Tower operations
Physical Requirements:
- Sitting or standing for extended periods during office work or site visits
- Ability to lift and carry up to 10 lbs.
- Regular use of computer and telephone systems
- Occasional use of stairs or extended walking across warehouse yards
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be all-inclusive. Duties and responsibilities may change based on business needs.
What we can offer you
At OIA Global, you'll have the opportunity to make a meaningful impact while developing your career in a collaborative, innovative, and customer-focused environment.
We offer:
- Hybrid work schedule
- Training and development
- Friendly, fun and relaxed culture
- Competitive remuneration and benefits package including bonus incentive
- Access to OIA University 1000’s of courses for personal and professional development
- Milestone recognition and participation various employee recognition competitions
OIA Global is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability. We offer an exciting and growth-oriented work environment, and OIA employees enjoy competitive salaries and excellent benefits.
FLSA Status: Exempt
Ready to Make an Impact?
If you're passionate about transforming supply chains, excel at leading complex programs, and have the SAP Order Management expertise to drive success, we'd love to hear from you.
Click apply to go through to the OIA Global website for more details.
Customer Success Manager (Control Tower)
Location: 6300 North River Road, Rosemont, IL. Hybrid position, candidates must be within a reasonable commuting distance of the office.
Reporting to: Global Head of Supply Chain Solutions
This is an opportunity to join a major global supply chain program supporting one of the leading organizations shaping the future of AI infrastructure. As investment in AI infrastructure continues to drive increasingly complex supply chain and deployment requirements, the program brings together suppliers, logistics partners, operational teams, and delivery locations through a dedicated Supply Chain Control Tower, supporting the reliable flow of critical infrastructure across a fast-moving global network.
What You'll Be Doing
As Customer Success Manager – Supply Chain Control Tower, you will sit at the intersection of customer strategy, supply chain performance, and operational delivery. You will turn Control Tower visibility and operational insights into effective governance, informed decisions, continuous improvement, and measurable customer value.
Working alongside the Program Manager and operational teams, you will lead customer-facing performance governance, strategic alignment, escalations, and value-realization initiatives within a complex, international supply chain environment.
You will:
Support the Control Tower Launch & Growth
- Partner with the Program Manager to support the implementation and ongoing development of the Control Tower.
- Help establish KPIs, reporting, governance processes, SOPs, and customer review routines.
- Support onboarding, operational readiness, and continuous improvement initiatives.
Build Strong Customer Partnerships
- Develop trusted relationships with customer stakeholders across operational and management levels.
- Act as a key day-to-day contact for operational performance and service-related matters.
- Proactively addressing customer needs and ensure timely communication and follow-up.
Drive Performance & Insights
- Monitor customer KPIs and operational performance.
- Support regular business reviews and performance discussions.
- Identify trends, risks, and opportunities, providing actionable recommendations to improve outcomes.
Solve Problems & Improve Operations
- Coordinate issue resolution, root cause analysis, and corrective actions.
- Partner with cross-functional teams to address operational, process, and system challenges.
- Drive a proactive approach to service excellence and continuous improvement.
Support Customer Growth
- Identify opportunities to enhance customer value and operational effectiveness.
- Support commercial initiatives and solution development where appropriate.
- Collaborate with Sales and Commercial teams to contribute to the long-term success of the customer relationship.
Key Requirements
This role requires a strong understanding of SAP-enabled order management and supply chain processes. Candidates without significant SAP order management experience are unlikely to be successful in this role.
Essential Experience
- 3+ year experience in Supply Chain, Logistics, 4PL, Control Tower, or Operations Transformation roles
- Extensive SAP Order Management experience
- Experience working across multiple regions and functions
- Proven track record of managing and growing key accounts
- Experience managing executive stakeholder relationships
- Proven ability to manage risks, dependencies, and change in complex environments
Preferred Qualifications
- Bachelor's degree in Supply Chain, Logistics, Business, Engineering, or related field
- PMP, PRINCE2, MSP, or similar certification
- Experience in AI infrastructure, technology deployment, manufacturing, inventory management, or global order orchestration
- Exposure to 24/7 operational environments and Control Tower operations
Physical Requirements:
- Sitting or standing for extended periods during office work or site visits
- Ability to lift and carry up to 10 lbs.
- Regular use of computer and telephone systems
- Occasional use of stairs or extended walking across warehouse yards
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be all-inclusive. Duties and responsibilities may change based on business needs.
What we can offer you
At OIA Global, you'll have the opportunity to make a meaningful impact while developing your career in a collaborative, innovative, and customer-focused environment.
We offer:
- Hybrid work schedule
- Training and development
- Friendly, fun and relaxed culture
- Competitive remuneration and benefits package including bonus incentive
- Access to OIA University 1000’s of courses for personal and professional development
- Milestone recognition and participation various employee recognition competitions
OIA Global is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability. We offer an exciting and growth-oriented work environment, and OIA employees enjoy competitive salaries and excellent benefits.
FLSA Status: Exempt
Ready to Make an Impact?
If you're passionate about transforming supply chains, excel at leading complex programs, and have the SAP Order Management expertise to drive success, we'd love to hear from you.
Click apply to go through to the OIA Global website for more details.
Customer Success Operations Manager Jobs by Experience Level
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Find JobsCustomer Success Operations Manager Job Market
Who's Hiring
- Amazon39
- Intuit37
- SpaceX28
- Braze20
- Salesforce18
Top Industries Hiring
- Technology & Software201
- Consulting & Professional Services37
- Banking & Financial Services20
- Retail15
- E-Commerce & Online Marketplaces13
What Employers Look For
The qualifications that appear most often in customer success operations manager jobs.
- 3-5 years of experience in customer success operations, revenue operations, or a related function
- Hands-on administration of a customer success platform such as Gainsight, Totango, or ChurnZero
- Proficiency building and maintaining dashboards in a BI tool or CRM reporting environment
- Experience designing or optimizing customer lifecycle playbooks, health scores, or escalation workflows
- Strong cross-functional collaboration skills to partner with sales, product, and finance teams
- Bachelor's degree in business, operations, information systems, or a related field
Tips for Your Customer Success Operations Manager Job Search
Quantify retention and renewal outcomes
Hiring managers for this role scan for numbers tied to churn reduction, NRR improvement, or renewal rate changes you drove. Pull those figures from your CRM or BI dashboards before you write a single bullet on your resume.
Show the systems you have owned
CS ops roles live and die on tooling expertise. Name every platform you've administered, integrated, or migrated, whether that's a customer success platform, an ATS, or a data warehouse connector, because generic 'proficiency' claims won't pass the recruiter screen.
Apply early to roles that fit
Migrate Mate lists customer success operations manager openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Target postings that name the CS stack
Job descriptions that list specific tools signal a mature CS org with real infrastructure. Those roles tend to offer clearer scope and faster ramp time, so prioritize them over postings that describe the function only in vague business outcomes.
Prepare a process-improvement case study
Interviewers at the final stage almost always ask you to walk through one ops problem you diagnosed and fixed end to end. Prepare a two-minute narrative covering the gap you found, the solution you built, and the measurable result it produced.
Negotiate scope before you negotiate salary
CS ops titles vary wildly in what they own. Before accepting an offer, clarify whether you'll control the tech stack, have headcount, and report into revenue or customer success leadership, because those factors determine your leverage and growth ceiling far more than base pay.
Customer Success Operations Manager Jobs: Frequently Asked Questions
Which companies are hiring the most customer success operations managers?
The companies hiring the most customer success operations managers right now include Amazon, Intuit, and SpaceX, with the largest share of openings in California, New York, and Texas, based on current listings on Migrate Mate as of November 2026. SaaS and enterprise software companies consistently account for the highest volume of postings in this role.
How many customer success operations manager jobs are remote?
About 79% of customer success operations manager openings are fully remote or hybrid as of November 2026, reflecting the function's strong orientation toward digital-first work environments. Roles focused on tooling administration, data analysis, and playbook design tend to be the most remote-friendly, while positions with heavy cross-functional meeting loads often require at least partial on-site presence.
How do you become a customer success operations manager?
Start by building hands-on experience in a customer-facing or operations role where you work directly with CRM data, renewal workflows, or customer health reporting. From there, develop expertise in at least one major customer success platform, learn to build dashboards that connect CS activity to revenue outcomes, and take on cross-functional projects that expose you to sales ops or revenue operations practices.
Can you get a customer success operations manager role with little experience?
Yes, some companies hire candidates into associate or junior CS ops roles if you can demonstrate analytical ability and familiarity with the customer success function. The most effective way in with limited experience is to build proficiency in a CS platform through self-study or a trial account, document any operations or process improvement work you've done, and target smaller SaaS companies where ops roles are broader and less siloed.
What does the customer success operations manager interview process look like?
Most hiring processes include an initial recruiter screen focused on background and tool experience, a hiring manager conversation about how you've structured CS workflows or handled data, and a technical or take-home exercise where you analyze a customer dataset or design a health score model. Final rounds typically involve a panel with CS leadership, finance, or sales ops stakeholders who assess cross-functional fit and your ability to influence without direct authority.
Where can I find and apply to customer success operations manager jobs?
You can find and apply to customer success operations manager jobs on Migrate Mate, which lists current openings from across the United States. Search the roles available, find the ones that match your experience and target industry, and apply directly to each listing that fits.
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