Entry Level Customer Success Operations Manager Jobs
New grad customer success operations manager jobs welcome recent graduates and entry level candidates with zero to two years of experience, where a strong internship background or hands-on portfolio can carry more weight than years on a resume. Most openings are a mix of on-site, remote, and hybrid roles across Technology & Software, Retail, and Consulting & Professional Services, with employers like ALTO USA, Five9, and GitLab hiring at this level now.
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📣 Role Summary
We’re looking for a Customer Success Manager to join our fast-growing team and serve as the trusted partner for our small business customers. This is an early-career role where you’ll spend most of your day on calls helping business owners adopt our tools, solve problems, and grow their businesses. You’ll build relationships, prevent churn, and ensure customers see real value from our platform—all while developing your skills in a supportive, high-energy startup environment in our Brooklyn office.
⚡ What You'll Do
- Make a minimum of 30 customer calls per day, balancing training, proactive outreach, and retention conversations.
- Build strong, trust-based relationships with small business owners (our “pros”).
- Help customers adopt tools like websites, SEO, ads, and AI features by making them simple and accessible.
- Drive retention by preventing churn, recovering delinquent accounts, and delivering creative solutions.
- Manage competing tasks and priorities effectively in a fast-paced, dynamic environment.
- Capture customer feedback and share it with product, engineering, and support teams.
🎯 What we’re looking for
- 1+ years of early career experience delivering on scoped responsibilities with coaching.
- Strong verbal communication; confident and comfortable on customer calls.
- Tech-savvy and able to learn new platforms quickly.
- Patient and empathetic when working with customers who have low tech familiarity.
- Strong time management and organizational skills.
- Growth mindset: open to feedback, eager to improve, and adaptable in a startup setting.
🤗 Who You Are
- A natural relationship builder who enjoys talking with people every day.
- Someone who thrives in high-energy, fast-changing environments.
- Comfortable following established guidelines, but quick to ask questions when things are unclear.
- Able to handle simple tasks independently while seeking support for more complex situations.
- Excited to grow your skills, learn from experienced peers, and make an impact early in your career.
- Willing and excited to work 5 days a week in our Williamsburg, Brooklyn office!
📅 Hiring Process
- Recruiter Screen
- CX Team Lead Screen
- VP CX Screen
- Live Role Play
- Cofounder Screen
🙌 What We Offer
- $65k base salary ($80k OTE) + equity package
- Full Medical, Dental, and Vision Health Coverage
- Computer and workspace enhancements
- 401(k) plan (non-matching)
- Unlimited vacation, 9 company holidays, including election day, and 1 personal volunteer day a year
- Company-paid Wellhub membership for fitness and wellness
- Dinner covered with Uber Eats + a stocked kitchen to keep you fueled
- Opportunity to take on significant responsibility and ownership in scaling a product that can change the lives of home service pros
🤝 Our Values
- No Bullsh*t: We create meaningful results for our customers and drive growth for our team—ensuring progress and impact are felt every day. Our focus, both internally and externally, is on delivering genuine value rather than superficial solutions or benefit without purpose.
- Think Big, Learn Fast: We move quickly, acting on data to uncover insights and solutions. We embrace risks, knowing every experiment fuels growth—even when it doesn’t go as planned.
- One Team, One Dream: We tackle challenges together with creativity, and an open mind—always seeking solutions and embracing fresh ideas to win as a team.
- Empower Every Voice: We welcome diverse perspectives and bold ideas, creating space for authenticity and respect—because great ideas come from everywhere.
- Be an Owner: We take responsibility for outcomes, act in the company’s best interest, and treat every dollar as our own. We move with urgency, think long-term, and take pride in driving impact.
- Boom!: We take time to celebrate each other’s achievements, big and small—at work and in life—because shared success fuels lasting momentum. And we end all team meetings in a “Boom!”
🏠 About Topline Pro
We're building an AI-powered Shopify for service businesses. We help service pros (e.g., roofers, landscapers, painters, cleaners) acquire direct business, fast. Up and running within minutes using Gen AI, our digital storefront products help pros get discovered, trusted, and booked repeatedly. Topline Pro was co-founded by Nick Ornitz (CEO) and Shannon Kay (COO), with an excellent team of 120+ rockstars and plans to expand further in 2026. We serve thousands of local service businesses and were named one of the top 50 Tech Companies building for SMBs in 2023 and 2024. We're YC-backed and well-funded, with several years of runway, and we've experienced rapid growth over the past year. We're in a phenomenal position to scale, with the financial foundation, product-market fit, and momentum to go big. You'll be joining at an inflection point, where the groundwork is laid, and the path to massive impact is clear. We believe "great candidates" do not come about simply from a check mark next to past experience. We believe in hiring people, not just skills. Even if you do not check every box but find excitement at the prospect of working with us in this capacity, please apply.
Topline Pro is committed to building an inclusive workplace and assembling a team from diverse backgrounds. We ensure that individuals with disabilities receive reasonable accommodation throughout the application and interview process. We strongly encourage applications from underrepresented candidates and those from nontraditional backgrounds.
📣 Role Summary
We’re looking for a Customer Success Manager to join our fast-growing team and serve as the trusted partner for our small business customers. This is an early-career role where you’ll spend most of your day on calls helping business owners adopt our tools, solve problems, and grow their businesses. You’ll build relationships, prevent churn, and ensure customers see real value from our platform—all while developing your skills in a supportive, high-energy startup environment in our Brooklyn office.
⚡ What You'll Do
- Make a minimum of 30 customer calls per day, balancing training, proactive outreach, and retention conversations.
- Build strong, trust-based relationships with small business owners (our “pros”).
- Help customers adopt tools like websites, SEO, ads, and AI features by making them simple and accessible.
- Drive retention by preventing churn, recovering delinquent accounts, and delivering creative solutions.
- Manage competing tasks and priorities effectively in a fast-paced, dynamic environment.
- Capture customer feedback and share it with product, engineering, and support teams.
🎯 What we’re looking for
- 1+ years of early career experience delivering on scoped responsibilities with coaching.
- Strong verbal communication; confident and comfortable on customer calls.
- Tech-savvy and able to learn new platforms quickly.
- Patient and empathetic when working with customers who have low tech familiarity.
- Strong time management and organizational skills.
- Growth mindset: open to feedback, eager to improve, and adaptable in a startup setting.
🤗 Who You Are
- A natural relationship builder who enjoys talking with people every day.
- Someone who thrives in high-energy, fast-changing environments.
- Comfortable following established guidelines, but quick to ask questions when things are unclear.
- Able to handle simple tasks independently while seeking support for more complex situations.
- Excited to grow your skills, learn from experienced peers, and make an impact early in your career.
- Willing and excited to work 5 days a week in our Williamsburg, Brooklyn office!
📅 Hiring Process
- Recruiter Screen
- CX Team Lead Screen
- VP CX Screen
- Live Role Play
- Cofounder Screen
🙌 What We Offer
- $65k base salary ($80k OTE) + equity package
- Full Medical, Dental, and Vision Health Coverage
- Computer and workspace enhancements
- 401(k) plan (non-matching)
- Unlimited vacation, 9 company holidays, including election day, and 1 personal volunteer day a year
- Company-paid Wellhub membership for fitness and wellness
- Dinner covered with Uber Eats + a stocked kitchen to keep you fueled
- Opportunity to take on significant responsibility and ownership in scaling a product that can change the lives of home service pros
🤝 Our Values
- No Bullsh*t: We create meaningful results for our customers and drive growth for our team—ensuring progress and impact are felt every day. Our focus, both internally and externally, is on delivering genuine value rather than superficial solutions or benefit without purpose.
- Think Big, Learn Fast: We move quickly, acting on data to uncover insights and solutions. We embrace risks, knowing every experiment fuels growth—even when it doesn’t go as planned.
- One Team, One Dream: We tackle challenges together with creativity, and an open mind—always seeking solutions and embracing fresh ideas to win as a team.
- Empower Every Voice: We welcome diverse perspectives and bold ideas, creating space for authenticity and respect—because great ideas come from everywhere.
- Be an Owner: We take responsibility for outcomes, act in the company’s best interest, and treat every dollar as our own. We move with urgency, think long-term, and take pride in driving impact.
- Boom!: We take time to celebrate each other’s achievements, big and small—at work and in life—because shared success fuels lasting momentum. And we end all team meetings in a “Boom!”
🏠 About Topline Pro
We're building an AI-powered Shopify for service businesses. We help service pros (e.g., roofers, landscapers, painters, cleaners) acquire direct business, fast. Up and running within minutes using Gen AI, our digital storefront products help pros get discovered, trusted, and booked repeatedly. Topline Pro was co-founded by Nick Ornitz (CEO) and Shannon Kay (COO), with an excellent team of 120+ rockstars and plans to expand further in 2026. We serve thousands of local service businesses and were named one of the top 50 Tech Companies building for SMBs in 2023 and 2024. We're YC-backed and well-funded, with several years of runway, and we've experienced rapid growth over the past year. We're in a phenomenal position to scale, with the financial foundation, product-market fit, and momentum to go big. You'll be joining at an inflection point, where the groundwork is laid, and the path to massive impact is clear. We believe "great candidates" do not come about simply from a check mark next to past experience. We believe in hiring people, not just skills. Even if you do not check every box but find excitement at the prospect of working with us in this capacity, please apply.
Topline Pro is committed to building an inclusive workplace and assembling a team from diverse backgrounds. We ensure that individuals with disabilities receive reasonable accommodation throughout the application and interview process. We strongly encourage applications from underrepresented candidates and those from nontraditional backgrounds.
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Who's Hiring
Top Industries Hiring
- Technology & Software28
- Retail5
- Consulting & Professional Services5
- Banking & Financial Services4
- Distribution & Wholesale3
Entry Level Customer Success Operations Manager Jobs: Frequently Asked Questions
How do I get an entry level customer success operations manager job?
Focus on demonstrating process thinking and customer empathy, even from internships, class projects, or volunteer work. Employers hiring at this level look for familiarity with CRM tools, comfort working cross-functionally, and an ability to analyze basic customer data. Tailoring your resume to show how you have improved a process or supported a team outcome, however small, gives you a real edge over candidates who list only job duties.
Which companies hire entry level customer success operations managers?
Companies hiring entry level customer success operations managers right now include ALTO USA, Five9, and GitLab, based on current listings on Migrate Mate as of November 2026. At this level, hiring tends to come from growth-stage technology companies, SaaS platforms, and larger enterprises building out dedicated customer operations functions for the first time.
Are there remote entry level customer success operations manager jobs?
Yes, though availability varies by employer and industry. About 58% of entry level customer success operations manager openings are remote or hybrid as of November 2026, making this one of the more flexible functions for junior candidates who want to work outside a major metro area or manage their schedule around other commitments.
Are these new grad customer success operations manager jobs?
Yes. These openings include new grad, recent graduate, and junior roles that explicitly welcome candidates with zero to two years of experience. A posting is new-grad friendly when it lists internship experience or a strong portfolio as acceptable substitutes for full-time work history, welcomes career changers, or describes the role as an entry point into a customer success or operations team.
Which industries hire the most entry level customer success operations managers?
Entry Level customer success operations manager roles concentrate in Technology & Software, Retail, and Consulting & Professional Services, based on current listings on Migrate Mate as of November 2026. Those sectors drive hiring at this level because they rely on recurring customer relationships, subscription models, or high-volume onboarding processes that need dedicated operations support even from candidates early in their careers.