Member Experience Representative Jobs
Member Experience Representative jobs are open across health insurance, credit unions, and SaaS, covering specializations in onboarding, retention, and benefits support, from entry-level to senior and team-lead roles. Scan the live roles below and apply to whichever ones fit.
Find JobsLooking for remote work? View remote member experience representative jobs →Overview
Showing 5 of 7,693+ Member Experience Representative jobs
DESCRIPTION
Amazon is looking for a Learning Experience Designer to join the Workplace Health and Safety (WHS) Team. We’re not an average company and this is definitely not your average position. We’ll give you the opportunity to make a difference in safety capability building across the globe. Are you an extraordinary communicator who can translate complex information into clear, concise and appealing content? Amazon’s WHS team is looking for an experienced, self-motivated design manager who thrives in a fast-paced environment and has a background in instructional design and training development.
An ideal candidate is skilled at developing creative, modern, engaging and effective training solutions that help associates, safety professionals, managers, engineers, and maintenance technicians build capabilities in a fast moving and diverse business. You must also be an effective communicator and efficient program manager with the ability to handle multiple, competing priorities and coordinate work across teams.
Key job responsibilities
- Work backwards with business and program teams to maximize leaner experience (LX), over end-to-end of Analysis-Design-Development-Implement-Evaluation (ADDIE) cycle.
- Develop, innovate, and own Learning Experience Design (LXD) strategy and roadmap to continuously raise the bar on the learner experience.
- Measure learning impact and continuously up-level program qualities.
- Monitor industry trends and apply best practices from outside and internal Amazon L&D communities.
- Collaborate with subject matter experts (SMEs) and stakeholders to understand training needs.
- Evaluate existing training to identify opportunities to maximize the effectiveness of learning, through re-design.
- Scope, design, and develop training that is both engaging and informative.
- Managing content source files in shared libraries.
- Managing course content and training session scheduling within our Learning Management System (LMS).
- Maintaining and monitoring all course content, assessments, and reporting data within the LMS.
- Supporting continual process improvement to ensure we are building high-quality, scalable programs for our audiences.
- Leveraging technology to improve learners’ access to knowledge and provide just-in-time learning.
- Participating in a community of learning professionals to share best practices and identify emerging learning needs.
A day in the life
An ideal candidate is skilled at developing creative, modern, engaging and effective training solutions that help associates, safety professionals, managers, engineers, and maintenance technicians build capabilities in a fast moving and diverse business. You must also be an effective communicator and efficient program manager with the ability to handle multiple, competing priorities and coordinate work across teams. You will have demonstrated project management experience and the organizational discipline to track and manage instructional design work on several complex projects simultaneously, while creating and improving blended learning solutions that fit our peculiar Amazon culture.
BASIC QUALIFICATIONS
- Knowledge of Adobe Creative Suite
- Knowledge of Microsoft Office applications (Excel, Word, SharePoint, and PowerPoint)
- Knowledge of Photoshop, video editing, and related tools
- A minimum of a BS/BA degree + 5 years of experience in any of the following disciplines: Education Technology, Instructional Design/Technology, Adult Education, Visual Communications, or equivalent field of study is required.
- Proficient in Articulate Storyline and Articulate Rise
PREFERRED QUALIFICATIONS
- Experience working within a global company, with multi-country responsibilities
- Experience using data and metrics to measure impact and determine improvements
- Experience prioritizing and delivering projects on time in a fast-moving environment
- A MS/MA degree + 3 years of experience in any of the following disciplines: Education Technology, Instructional Design/Technology, Adult Education, Visual Communications, or equivalent field of study is required.
- Advanced Multi-media development in audio, video, and/or animation (e.g., Adobe Illustrator, Photoshop).
- Experience troubleshooting and repairing functionality of courses.
- Proficiency in the following instructional design methodologies: ADDIE (Analyze, Design, Develop, Implement, and Evaluate) Model, SAM (Successive Approximation Model) Model, and Performance Support.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
LOCATION
USA, TN, Nashville - 116,500.00 - 157,600.00 USD annually
USA, VA, Arlington - 129,500.00 - 175,100.00 USD annually
USA, WA, Bellevue - 129,500.00 - 175,100.00 USD annually
DESCRIPTION
Amazon is looking for a Learning Experience Designer to join the Workplace Health and Safety (WHS) Team. We’re not an average company and this is definitely not your average position. We’ll give you the opportunity to make a difference in safety capability building across the globe. Are you an extraordinary communicator who can translate complex information into clear, concise and appealing content? Amazon’s WHS team is looking for an experienced, self-motivated design manager who thrives in a fast-paced environment and has a background in instructional design and training development.
An ideal candidate is skilled at developing creative, modern, engaging and effective training solutions that help associates, safety professionals, managers, engineers, and maintenance technicians build capabilities in a fast moving and diverse business. You must also be an effective communicator and efficient program manager with the ability to handle multiple, competing priorities and coordinate work across teams.
Key job responsibilities
- Work backwards with business and program teams to maximize leaner experience (LX), over end-to-end of Analysis-Design-Development-Implement-Evaluation (ADDIE) cycle.
- Develop, innovate, and own Learning Experience Design (LXD) strategy and roadmap to continuously raise the bar on the learner experience.
- Measure learning impact and continuously up-level program qualities.
- Monitor industry trends and apply best practices from outside and internal Amazon L&D communities.
- Collaborate with subject matter experts (SMEs) and stakeholders to understand training needs.
- Evaluate existing training to identify opportunities to maximize the effectiveness of learning, through re-design.
- Scope, design, and develop training that is both engaging and informative.
- Managing content source files in shared libraries.
- Managing course content and training session scheduling within our Learning Management System (LMS).
- Maintaining and monitoring all course content, assessments, and reporting data within the LMS.
- Supporting continual process improvement to ensure we are building high-quality, scalable programs for our audiences.
- Leveraging technology to improve learners’ access to knowledge and provide just-in-time learning.
- Participating in a community of learning professionals to share best practices and identify emerging learning needs.
A day in the life
An ideal candidate is skilled at developing creative, modern, engaging and effective training solutions that help associates, safety professionals, managers, engineers, and maintenance technicians build capabilities in a fast moving and diverse business. You must also be an effective communicator and efficient program manager with the ability to handle multiple, competing priorities and coordinate work across teams. You will have demonstrated project management experience and the organizational discipline to track and manage instructional design work on several complex projects simultaneously, while creating and improving blended learning solutions that fit our peculiar Amazon culture.
BASIC QUALIFICATIONS
- Knowledge of Adobe Creative Suite
- Knowledge of Microsoft Office applications (Excel, Word, SharePoint, and PowerPoint)
- Knowledge of Photoshop, video editing, and related tools
- A minimum of a BS/BA degree + 5 years of experience in any of the following disciplines: Education Technology, Instructional Design/Technology, Adult Education, Visual Communications, or equivalent field of study is required.
- Proficient in Articulate Storyline and Articulate Rise
PREFERRED QUALIFICATIONS
- Experience working within a global company, with multi-country responsibilities
- Experience using data and metrics to measure impact and determine improvements
- Experience prioritizing and delivering projects on time in a fast-moving environment
- A MS/MA degree + 3 years of experience in any of the following disciplines: Education Technology, Instructional Design/Technology, Adult Education, Visual Communications, or equivalent field of study is required.
- Advanced Multi-media development in audio, video, and/or animation (e.g., Adobe Illustrator, Photoshop).
- Experience troubleshooting and repairing functionality of courses.
- Proficiency in the following instructional design methodologies: ADDIE (Analyze, Design, Develop, Implement, and Evaluate) Model, SAM (Successive Approximation Model) Model, and Performance Support.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
LOCATION
USA, TN, Nashville - 116,500.00 - 157,600.00 USD annually
USA, VA, Arlington - 129,500.00 - 175,100.00 USD annually
USA, WA, Bellevue - 129,500.00 - 175,100.00 USD annually
Member Experience Representative Jobs by Experience Level
See All 7,693+ Member Experience Representative Jobs
Find roles that match your experience and apply in just a few clicks.
Find JobsMember Experience Representative Job Market
Who's Hiring
- Bath & Body Works308
- Amazon177
- Tesla115
- JPMorganChase115
- PNC Financial Services115
Top Industries Hiring
- Technology & Software54
- Healthcare & Medical Services46
- Banking & Financial Services38
- Retail23
- Education23
What Employers Look For
The qualifications that appear most often in member experience representative jobs.
- One to three years of customer service, member services, or account support experience
- Strong verbal and written communication skills across phone, email, and chat
- Proficiency with CRM platforms and applicant tracking or case management systems
- Ability to explain complex benefits, plans, or product features in plain language
- High school diploma required, associate or bachelor's degree preferred by most employers
- Experience meeting customer satisfaction or quality assurance targets in a measured environment
Tips for Your Member Experience Representative Job Search
Tailor your resume to membership metrics
Highlight outcomes tied to member retention, satisfaction scores, or renewal rates rather than just listing duties. Hiring managers for this role want to see that your work moved a measurable needle for the members you served.
Show your benefits or product knowledge
Many member experience representative postings expect fluency with the specific product, plan, or benefit the organization offers. Call out any relevant domain knowledge, whether that is health plan terminology, credit union products, or SaaS onboarding workflows.
Apply early to roles that fit
Migrate Mate lists member experience representative openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Target postings that match your channel strengths
Employers often specify whether the role is primarily phone, chat, or email-based. Match your application to the channel you have the most documented experience with, since interviewers will probe your comfort level with that specific format.
Prepare a scenario that shows conflict resolution
Expect at least one behavioral question about a frustrated or confused member. Practice a concise story using a real example, focusing on how you de-escalated the situation and what the member's outcome was, not just the steps you followed.
Negotiate using total compensation, not just base
Offers for this role often include incentive pay tied to member satisfaction targets. Before accepting, ask how those metrics are measured and how often they are paid out, so you can accurately compare offers from different employers.
Member Experience Representative Jobs: Frequently Asked Questions
Which companies are hiring the most member experience representatives?
The most active employers for member experience representatives right now are Bath & Body Works, Amazon, and Tesla, and the most openings are in California, Texas, and New York, based on current listings on Migrate Mate as of November 2026. Health plans, credit unions, and membership-based SaaS companies consistently post the highest volume of these roles.
How many member experience representative jobs are remote?
About 41% of member experience representative openings are fully remote or hybrid as of November 2026, reflecting strong employer adoption of distributed service teams. Chat-based and email-focused sub-roles tend to be the most remote-friendly, while phone-heavy or in-person member-facing positions are more likely to require on-site presence.
How do you become a member experience representative?
Start by building experience in a customer-facing role, such as call center support, retail service, or benefits administration, where you handle questions and resolve issues directly. Develop familiarity with CRM tools and practice explaining complex information clearly. Tailor your resume to show member or customer outcomes, then apply to entry-level postings that list your strongest channel, whether phone, chat, or email.
Can you get a member experience representative job with little or no experience?
Yes, many employers hire entry-level candidates who demonstrate strong communication skills and a service mindset, even without direct member services experience. Retail, hospitality, and volunteer work that involved resolving problems for people all transfer well. Focus your application on soft skills, any familiarity with the employer's industry, and your ability to learn product or benefits information quickly.
What does the member experience representative interview process look like?
Most hiring processes include an initial phone screen with a recruiter, followed by one or two rounds with the hiring manager or team lead. Expect behavioral questions about handling a difficult member situation and a scenario that tests how you explain a confusing policy or benefit. Some employers add a brief written or verbal role-play exercise to assess communication style before extending an offer.
Where can I find and apply to member experience representative jobs?
You can find and apply to member experience representative jobs on Migrate Mate, which lists current openings from across the United States. Search for roles that match your experience level and preferred channel, then apply directly to each listing that fits your background and location preferences.
See All 7,693+ Member Experience Representative Jobs
Find roles that match your experience and apply in just a few clicks.
Find Jobs