Complaints Manager Jobs
Complaints Manager jobs are open across financial services, healthcare, insurance, telecommunications, and retail, from team lead to director level, with specializations in customer resolution, regulatory compliance, and quality assurance. Scan the live roles below and apply to whichever ones fit.
Find Complaints Manager JobsOverview
Showing 5 of 9+ Complaints Manager jobs
Complaints and Grievances Program Manager – THPG
Bring your passion to Texas Health so we are Better + Together
Work Location: Texas Health Physicians Group 612 E. Lamar TX 76011
Work Hours: Full Time Days (8:00am-5:00pm) for 40 hrs/week.
Department Highlights:
Serve as subject matter experts in patient safety, supporting more than 250 clinics across the DFW area.
Partner with clinic staff, leaders, and executives to advance the High Reliability Organization (HRO) journey.
Support patient safety investigations, event reviews, and proactive risk-reduction initiatives.
Collaborate across multidisciplinary teams to drive organizational learning and continuous improvement
What You Will Do:
Support THPG patient safety, risk management programs with a focus on patient and consumer complaints coordination strategies. Provide support and guidance to the THPG personnel and acts as a resource to leaders and staff for patient safety event
investigation, complaints management, relevant regulatory compliance, high reliability, and all
identified potentially compensable events (consumers and product).
10%
Investigate, evaluate, and analyze events related to complaints and that threaten or potentially threaten patient safety through the following: review of medical records, identification and interview of staff, collection of data and/or creating
timelines, review of related literature, review of applicable policies and review of event reporting. Demonstrates knowledge and competency of maintaining event reporting system and review, investigation, and evaluation of harm events and feedback events per defined methodology, process and policy.
10%
Lead efforts to increase organizational understanding of patient safety and risk management initiatives, complaints and high reliability principles through dedicated educational programs for staff. Programs may be at THPG or coordinated through THRU.
10%
Actively participate in and provide support for patient safety, complaint and trends and quality initiatives including event investigation, event classification and cause analysis. 10%
Facilitate and/or participate with various task forces, committees and ad-hoc committees both at the system, and THPG level to implement identified patient safety and clinical risk and complaint initiatives as needed with on-going monitoring and involvement to ensure continued progress. Coordinate the selection, presentation and follow-up of cases to assigned Committees.
This position is responsible for providing in-depth, proactive consultation and support to leaders and staff guided by meaningful data dissection and visualizations, as well as providing an accurate compilation of data through regular and special reports regarding THPG service, performance, appropriately prepared for leadership at all levels including the Boards of Trustees. 10%
Supports development and implementation of preventive risk management programs. Serves as a resource for efforts with education and training staff in appropriate procedures, documentation, reporting, and follow-up in key areas of risk management and complaints. Acts as the organizations expert resource in risk reduction and keeps abreast of trends in the industry. Responsible for ensuring the organization is compliant with new and revised national, state, and local healthcare risk-patient safety and complaints/grievances associated THR policy, laws, statutes, community standards and laws.
10%
Serves as an all encompassing support regarding complaint management to align with THPG's mission and goals as well THR processes for patient and consumer complaint management workflow and reporting. Provides oversight of standard and process by acting as facilitator for trending and management of complaints; potential compensatory events; evaluates resolution and documentation. Collaborates as needed with Texas Health System Patient Safety/Risk, Compliance and Legal to resolve co-worker, patient, and consumer complaints.
This role will have oversight and collaboration with the THPG Professionalism Program CARS and PARS Programs. 10%
Prepares timely and accurate communication of patient feedback results based upon THR Complaints and Grievances policy and process.
10%
Analyze data and identify trends and solutions to reducing harm across THPG. Collects and trends patient safety and clinical risk data to guide initiatives and improvement efforts. Demonstrate advanced data management, communication, analytical and decision- making skills on a consistent basis effectively working with project teams to understand and respond to meaningful data, generating change at both the entity and system level through the entire project life cycle. Maintains confidentiality when accessing patient information.
10%
Builds and maintains trusting relationships with both internal and external customers to enhance communication
regarding risk and safety. Participates as a member of appropriate committees and task forces assigned to improve quality and safety and to reduce organizational risk. Develops and maintains collaborative relationships to enhance program effectiveness and advises how to manage risks. Can build trust while maintaining confidentiality. Has a high emotional intelligence and acts as effective team leader and influencer.
10%
What You Need:
Education
Bachelor's Degree Nursing preferred Or other related clinical profession Req Or
Master's Degree Related field Pref
Experience
5 Years Progressive experience in clinical healthcare with the most recent experience being at least 3 years in healthcare risk management, patient safety, grievance coordination and/or quality program management with proven experience leading inter-professional teams with deployment of effective and reliable processes. Req and
3 Years Experience in High Reliability Organization (HRO) principles and leadership. Pref
Licenses and Certifications
RN - Registered Nurse RN - Registered Nurse Upon Hire Req Or
Other Clinical Healthcare Related Field Upon Hire Req And
CPHQ - Certified Professional in Healthcare Quality 12 Months Req Or
CPPS - Certified Professional in Patient Safety 12 Months Req Or
CPHRM - Certified Professional in Healthcare Risk Management 12 Months Req Or
CRM - Certified Risk Manager 12 Months Req
Skills
Effective communicator with proven experience in working with inter-professional teams to achieve positive outcomes. Excellent verbal, written, and presentation skills are required to ensure clear communication with entity senior leadership and staff. Displays good organizational skills with ability to manage multiple projects, meeting agreed upon timelines. Work independently and intentionally. Able to set direction, provide guidance, build consensus, and develop inter-professional teams to address identified risk. Ability to acquire and review multiple data sources and provide detailed analysis to the appropriate Business Unit. Must have advanced MS Office (Word, Excel, PowerPoint) experience. This position requires expertise and understanding of healthcare regulatory agency standards and national patient safety goals. The incumbent must be comfortable with managing multiple projects simultaneously.
Supervision
Individual Contributor
ADA Requirements
Extreme Heat 1-33%
Extreme Cold 1-33%
Extreme Swings in Temperature 1-33%
Extreme Noise 1-33%
Working Outdoors 1-33%
Working Indoors 67% or more
Mechanical Hazards 1-33%
Electrical Hazards 1-33%
Explosive Hazards 1-33%
Fume/Odor Hazards 1-33%
Dust/Mites Hazards 1-33%
Chemical Hazards 1-33%
Toxic Waste Hazards 1-33%
Radiation Hazards 1-33%
Wet Hazards 1-33%
Heights 1-33%
Other Conditions 1-33%
Physical Demands
Sedentary
Travel Requirements
Local 10% Potential visits to clinics
Complaints and Grievances Program Manager – THPG
Bring your passion to Texas Health so we are Better + Together
Work Location: Texas Health Physicians Group 612 E. Lamar TX 76011
Work Hours: Full Time Days (8:00am-5:00pm) for 40 hrs/week.
Department Highlights:
Serve as subject matter experts in patient safety, supporting more than 250 clinics across the DFW area.
Partner with clinic staff, leaders, and executives to advance the High Reliability Organization (HRO) journey.
Support patient safety investigations, event reviews, and proactive risk-reduction initiatives.
Collaborate across multidisciplinary teams to drive organizational learning and continuous improvement
What You Will Do:
Support THPG patient safety, risk management programs with a focus on patient and consumer complaints coordination strategies. Provide support and guidance to the THPG personnel and acts as a resource to leaders and staff for patient safety event
investigation, complaints management, relevant regulatory compliance, high reliability, and all
identified potentially compensable events (consumers and product).
10%
Investigate, evaluate, and analyze events related to complaints and that threaten or potentially threaten patient safety through the following: review of medical records, identification and interview of staff, collection of data and/or creating
timelines, review of related literature, review of applicable policies and review of event reporting. Demonstrates knowledge and competency of maintaining event reporting system and review, investigation, and evaluation of harm events and feedback events per defined methodology, process and policy.
10%
Lead efforts to increase organizational understanding of patient safety and risk management initiatives, complaints and high reliability principles through dedicated educational programs for staff. Programs may be at THPG or coordinated through THRU.
10%
Actively participate in and provide support for patient safety, complaint and trends and quality initiatives including event investigation, event classification and cause analysis. 10%
Facilitate and/or participate with various task forces, committees and ad-hoc committees both at the system, and THPG level to implement identified patient safety and clinical risk and complaint initiatives as needed with on-going monitoring and involvement to ensure continued progress. Coordinate the selection, presentation and follow-up of cases to assigned Committees.
This position is responsible for providing in-depth, proactive consultation and support to leaders and staff guided by meaningful data dissection and visualizations, as well as providing an accurate compilation of data through regular and special reports regarding THPG service, performance, appropriately prepared for leadership at all levels including the Boards of Trustees. 10%
Supports development and implementation of preventive risk management programs. Serves as a resource for efforts with education and training staff in appropriate procedures, documentation, reporting, and follow-up in key areas of risk management and complaints. Acts as the organizations expert resource in risk reduction and keeps abreast of trends in the industry. Responsible for ensuring the organization is compliant with new and revised national, state, and local healthcare risk-patient safety and complaints/grievances associated THR policy, laws, statutes, community standards and laws.
10%
Serves as an all encompassing support regarding complaint management to align with THPG's mission and goals as well THR processes for patient and consumer complaint management workflow and reporting. Provides oversight of standard and process by acting as facilitator for trending and management of complaints; potential compensatory events; evaluates resolution and documentation. Collaborates as needed with Texas Health System Patient Safety/Risk, Compliance and Legal to resolve co-worker, patient, and consumer complaints.
This role will have oversight and collaboration with the THPG Professionalism Program CARS and PARS Programs. 10%
Prepares timely and accurate communication of patient feedback results based upon THR Complaints and Grievances policy and process.
10%
Analyze data and identify trends and solutions to reducing harm across THPG. Collects and trends patient safety and clinical risk data to guide initiatives and improvement efforts. Demonstrate advanced data management, communication, analytical and decision- making skills on a consistent basis effectively working with project teams to understand and respond to meaningful data, generating change at both the entity and system level through the entire project life cycle. Maintains confidentiality when accessing patient information.
10%
Builds and maintains trusting relationships with both internal and external customers to enhance communication
regarding risk and safety. Participates as a member of appropriate committees and task forces assigned to improve quality and safety and to reduce organizational risk. Develops and maintains collaborative relationships to enhance program effectiveness and advises how to manage risks. Can build trust while maintaining confidentiality. Has a high emotional intelligence and acts as effective team leader and influencer.
10%
What You Need:
Education
Bachelor's Degree Nursing preferred Or other related clinical profession Req Or
Master's Degree Related field Pref
Experience
5 Years Progressive experience in clinical healthcare with the most recent experience being at least 3 years in healthcare risk management, patient safety, grievance coordination and/or quality program management with proven experience leading inter-professional teams with deployment of effective and reliable processes. Req and
3 Years Experience in High Reliability Organization (HRO) principles and leadership. Pref
Licenses and Certifications
RN - Registered Nurse RN - Registered Nurse Upon Hire Req Or
Other Clinical Healthcare Related Field Upon Hire Req And
CPHQ - Certified Professional in Healthcare Quality 12 Months Req Or
CPPS - Certified Professional in Patient Safety 12 Months Req Or
CPHRM - Certified Professional in Healthcare Risk Management 12 Months Req Or
CRM - Certified Risk Manager 12 Months Req
Skills
Effective communicator with proven experience in working with inter-professional teams to achieve positive outcomes. Excellent verbal, written, and presentation skills are required to ensure clear communication with entity senior leadership and staff. Displays good organizational skills with ability to manage multiple projects, meeting agreed upon timelines. Work independently and intentionally. Able to set direction, provide guidance, build consensus, and develop inter-professional teams to address identified risk. Ability to acquire and review multiple data sources and provide detailed analysis to the appropriate Business Unit. Must have advanced MS Office (Word, Excel, PowerPoint) experience. This position requires expertise and understanding of healthcare regulatory agency standards and national patient safety goals. The incumbent must be comfortable with managing multiple projects simultaneously.
Supervision
Individual Contributor
ADA Requirements
Extreme Heat 1-33%
Extreme Cold 1-33%
Extreme Swings in Temperature 1-33%
Extreme Noise 1-33%
Working Outdoors 1-33%
Working Indoors 67% or more
Mechanical Hazards 1-33%
Electrical Hazards 1-33%
Explosive Hazards 1-33%
Fume/Odor Hazards 1-33%
Dust/Mites Hazards 1-33%
Chemical Hazards 1-33%
Toxic Waste Hazards 1-33%
Radiation Hazards 1-33%
Wet Hazards 1-33%
Heights 1-33%
Other Conditions 1-33%
Physical Demands
Sedentary
Travel Requirements
Local 10% Potential visits to clinics
See All 9 Complaints Manager Jobs
Find roles that match your experience and apply in just a few clicks.
Find Complaints Manager JobsComplaints Manager Job Market
Who's Hiring
Top Industries Hiring
- Science & Research
What Employers Look For
The qualifications that appear most often in complaints manager jobs.
- Three to five years of experience managing a complaints or customer resolution function
- Demonstrated ability to analyze complaint trends and present findings to senior leadership
- Familiarity with regulatory complaint-handling frameworks such as CFPB, FCA, or CMS requirements
- Experience with case management or customer service platforms and CRM tools
- Strong written communication skills for drafting formal responses to complex or escalated complaints
- Bachelor's degree in business, communications, or a related field
Tips for Your Complaints Manager Job Search
Quantify resolution outcomes on your resume
Complaints managers are hired to reduce escalations and improve resolution times. List specific outcomes you drove, such as cutting repeat complaints or reducing escalation rates, so hiring managers see measurable impact rather than just duties.
Highlight regulatory compliance experience separately
Many complaints manager roles in finance, insurance, and healthcare require familiarity with CFPB guidelines, FCA standards, or CMS complaint protocols. Put this in a dedicated section so it isn't buried in your general experience.
Apply early to roles that fit
Migrate Mate lists complaints manager openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Target postings that name your industry vertical
A complaints manager role at a bank requires different expertise than one at a hospital or a telecom provider. Filter your search by industry so you apply to roles where your domain knowledge is a direct match, not a stretch.
Prepare case studies for the interview panel
Interviewers for complaints manager roles routinely ask how you handled a high-volume escalation or a systemic complaint pattern. Come in with two or three specific examples that show your process from intake through resolution and root cause action.
Negotiate scope alongside title and pay
Complaints manager roles vary widely in authority. During offer discussions, clarify whether you have autonomy to change policies, set resolution timelines, or escalate directly to leadership, so you understand what you can actually fix once you start.
Complaints Manager Jobs: Frequently Asked Questions
Which companies are hiring the most complaints managers?
The companies hiring the most complaints managers right now include Kikoff, Novocure, and Sartorius, with the largest share of openings in Massachusetts, Texas, and Wisconsin, based on current listings on Migrate Mate as of November 2026. Financial services, insurance, and healthcare organizations account for the majority of active postings.
How many complaints manager jobs are remote?
About 50% of complaints manager openings are fully remote or hybrid as of November 2026, reflecting strong employer flexibility in this role. Positions focused on digital complaint channels, written correspondence, and policy oversight tend to be the most remote-friendly, while roles that require in-person team supervision or regulatory audits more often require on-site presence.
How do you become a complaints manager?
Start by building front-line experience in customer service, claims handling, or a complaint resolution queue so you understand the full intake-to-close cycle. Move into a senior individual contributor or team lead role where you handle escalations and coach others. From there, demonstrate that you can analyze complaint data, spot systemic issues, and drive process changes, since those are the skills that distinguish a manager from a handler.
Can I get a complaints manager job with limited experience?
Yes, some employers hire candidates with strong customer resolution backgrounds even if the complaints manager title is new to them. Focus your application on roles in smaller organizations or industries where you already have domain knowledge. Emphasize any time you coached peers, owned escalation queues, or contributed to process improvements, since those signal readiness for the management layer without requiring years at the manager level.
What does the complaints manager interview process look like?
The process typically starts with a recruiter screen focused on your background and industry familiarity, followed by a panel interview with HR, the hiring manager, and often a senior operations or compliance stakeholder. Expect behavioral questions about how you handled difficult escalations, managed team performance under volume pressure, and influenced policy changes. Some employers add a written exercise asking you to draft a complaint response or analyze a case scenario.
Where can I find and apply to complaints manager jobs?
You can find and apply to complaints manager jobs on Migrate Mate, which lists current openings from across the United States. Search the roles available, find the ones that match your background and preferred industry, and apply directly to each listing that fits.
See All 9 Complaints Manager Jobs
Find roles that match your experience and apply in just a few clicks.
Find Complaints Manager Jobs